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Porthos

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Posts posted by Porthos


  1. Quote

    Note: If you would like to choose a different install location, create a desktop shortcut, or choose a language, click Advanced Options. After you've set your preferences, click Install.

    You have to choose on install.  I suggest uninstalling and reinstalling and choosing language. If English UK is available try that. Might take care of time zone as well.

    Would not hurt to try.

    https://support.malwarebytes.com/hc/en-us/articles/360045237374


  2. 15 minutes ago, newbie said:

    I agree in essence. I have turned all real time protections off in my premium version and just use it occasionally to manually scan my computer. The product was sold on the basis that it could live with other anti virus and programs, but that no longer appears to be the case. A real pity.

    @newbie I only see this one post in your history so I have no info about you computer. We would love to assist you. If you like we could assist please just create you own topic and we will work with you to get Malwarebytes working with your AV program in most cases.


  3. 14 minutes ago, GaryE said:

    A very unprofessional response, Porthos. 

    All I did was explain that it is tested as thoroughly as possible and some things have to be worked out after release. All software programs experience this at times.

    It is your computer and you time. I understand many are frustrated. I now have 4 clients that are using an older version because of issues. The other 400 no issues yet.

    I apologize you did not think my reply was professional. Keep in mind I do not work for Malwarebytes and speak for my self as someone just like you when things do not work correctly.

     

     


  4. 1 minute ago, tetonbob said:

    I just wanted to point out that the offline installer link does not have the latest Component update package 1.0.976 which contains the Office FP fix

     

    1 hour ago, Porthos said:

    2. Run the installer Please restart the computer after. Then do a manual update from the program itself to bring you to 1.0.976 which is current.

     


  5. 15 minutes ago, GaryE said:

    I humbly suggest to the company that a more robust testing program is needed instead of releasing seriously flawed products and relying on paying users to conduct research.

    I just have to add. There are many testers one of which I am as a volunteer here who test each new version and report our findings. But there millions of software and hardware combinations out there and of course there are not millions of test machines testing. There are always going to be some that will take extra logs and testing after release.

    No software is going to work 100% perfect on day one. But Malwarebytes always works hard to fix the issues and is doing so now.

    Is every new version or update of Windows perfect?


  6. @tetonbob Using the built in updater takes 2 steps that are not oblivious. The first step just gets the CU but does not update the program version.

    Then the program just shows the following and then you have to go thru the entire setup process again.

    I had screenshots to demonstrate but I cant find them at the moment.

     


  7. 9 minutes ago, RetiredChief said:

    I am assuming that you have actually tried entering dra.dell in a browser and did not find a block.

    You posted in the file section and not the Web FP section is the biggest confusion so going to that site was not tried. When I open a browser to dra.dell it goes to here and no block.  https://www.dell.com/support/incidents-online/en-us/remoteassist

    12 minutes ago, RetiredChief said:

    If that is so, then my original post has become moot, and this thread ought to be abandoned.

    If it works now for you then wonderful. Glad it is working and yes the post will be locked soon unless it does not work for you.


  8. 1.0.976

    Quote

    Controllers Version:     1.0.955
    Database Version:        2020.07.07.20
    Update Pkg Version:      1.0.26553
    Installer Version:       4.1.0

    You Malwarebytes is out of date. 4.1.2. is the current version.

    To make this easy, Just do the following.

    Can you please try this:

    1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

    2. Run the installer Please restart the computer after. Then do a manual update from the program itself to bring you to 1.0.976 which is current.

    This version is supposed to fix the Office issue.

    You might have to repair office after you are done. That can be done in programs and features by clicking on the program and choose modify and following the screens.

     


  9. 51 minutes ago, billyea said:

    Please let me know if there's any diagnostic information I can provide

    We need to get information from this machine in order to have the proper detail to help you forward.
     NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

        Download Malwarebytes Support Tool
        
        
        Once the file is downloaded, open your Downloads folder/location of the downloaded file
        Double-click mb-support xxx.xx.exe to run the report
            You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
            
        Place a checkmark next to Accept License Agreement and click Next
        You will be presented with a page stating, "Get Started!"

        Do NOT use the button “Start repair” !
        Click the Advanced tab on the left column
        
        Click the Gather Logs button
        
        A progress bar will appear and the program will proceed with getting logs from your computer
       
        Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
        Please attach the ZIP file in your next reply.


  10. 40 minutes ago, Nephos said:

    I've been having this kind of report pop-up consistently twice every minute, and it's rather annoying. I installed Malwarebytes just yesterday and it's been occurring ever since, so I'm guessing the issue might have been around for a while now. I performed a deep scan and no threats were detected (after the ones I had already quarantined recently).

    The IP block has been removed. It is a FP.

     


  11. Is this IP a FP?

    Blocked Website Details-
    Malicious Website: 1
    , C:\Windows\Microsoft.NET\Framework\v3.5\mscorsv.exe, Blocked, -1, -1, 0.0.0

    -Website Data-
    Category: Trojan
    Domain: 
    IP Address: 172.107.31.5
    Port: 42155
    Type: Outbound
    File: C:\Windows\Microsoft.NET\Framework\v3.5\mscorsv.exe


  12. 1 minute ago, Bertel said:

     There appear to be unaddressed problems from long before Windows 2004. The slowdowns were there, just not as bad as now. The issues with settings that won’t turn on were there for at least 3 years

    Those could have been addressed with you in this forum.

    1 minute ago, Bertel said:

    You are causing your paying customers  days of grief at the minimum, and thousands of $ at the maximum, because when the problems start, many users just go out and buy a new computer. And then, the problem will be back once they put Malwarebytes back on.

    We understand that is sometimes the case.

    2 minutes ago, Bertel said:

    the upgrade is automatic, and out of their control.

    This is totally untrue if all previous feature updates were done in the past. Feature updates are only supported for 18 months which means you can get away without doing 2 possibly 3 before it is "forced".

    Now if you do a manual check for updates you will see the following and if you do not click download and install it wont until it is nearing the end of support.

     

    2004.jpg


  13. 9 minutes ago, Jiddo said:

    The re-installation of malwarebytes did not work

    So where are we now with the computer and Malwarebytes.

    Also

    We need to get information from this machine in order to have the proper detail to help you forward.
     NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

        Download Malwarebytes Support Tool
        
        
        Once the file is downloaded, open your Downloads folder/location of the downloaded file
        Double-click mb-support xxx.xx.exe to run the report
            You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
            
        Place a checkmark next to Accept License Agreement and click Next
        You will be presented with a page stating, "Get Started!"

        Do NOT use the button “Start repair” !
        Click the Advanced tab on the left column
        
        Click the Gather Logs button
        
        A progress bar will appear and the program will proceed with getting logs from your computer
       
        Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
        Please attach the ZIP file in your next reply.


  14. 1 minute ago, Candygirl777 said:

    WHY isn't this issue fixed and WHY did I pour my money for premium MB down the drain?!?!?

    Each computer is different. Not all users have issues.

    We need to get information from this machine in order to have the proper detail to help you forward.
     NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

        Download Malwarebytes Support Tool
        
        
        Once the file is downloaded, open your Downloads folder/location of the downloaded file
        Double-click mb-support xxx.xx.exe to run the report
            You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
            
        Place a checkmark next to Accept License Agreement and click Next
        You will be presented with a page stating, "Get Started!"

        Do NOT use the button “Start repair” !
        Click the Advanced tab on the left column
        
        Click the Gather Logs button
        
        A progress bar will appear and the program will proceed with getting logs from your computer
       
        Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
        Please attach the ZIP file in your next reply.

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