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Posts posted by Porthos

  1. 8 minutes ago, 500JWP said:

    aparently it does nothing to scripts or viruses??

    Not exactly, It may not "detect scripts" during a scan but will detect them with the anti exploit and web blocking modules upon execution.

    If you are using Win 10 many like my self use both Malwarebytes and Windows Defender since Defender is free and part of the OS.

  2. This looks like it could be a Windows computer in "S" mode. I just had the first one in my shop this week. 

    How to Check If You’re Using S Mode

    You can check whether you’re using S Mode by heading to Settings > System > About. On the About page, scroll down to the “Windows Specifications” section.

    If you see the words “in S mode” to the right the Edition entry, you’re using an S Mode PC. If you don’t, you’re not using S Mode.



  3. 38 minutes ago, jmulchin said:

    Well Guys, This problem is now back!!!! I have Malwarebytes V3.8.3 Pro running on a Win7-64bit machine with Visual Studio 2015 and 2019 installed. A VS2019 compiled program does not alert MB that a MachineLearning/Anomalous.94% file was found on my system (it just a simple Hello.exe file). But under VS2015.... bam! a threat is detected, it is Quarantined, and a complete Reboot is required. Turning off Ransomware Protection does not fix the problem! I have to completely shutdown Malwarebytes. Completely unacceptable !!

    Please see here and post in the correct section https://forums.malwarebytes.com/forum/42-file-detections/ (start a new thread) with examples of the files being detected as anomalous, and we will add them to our database of known good apps.


  4. 9 hours ago, MarcoBytes said:

    I visited a site that locked chrome.
    Instead of rebooting, I closed down the chrome processes.

    Those sites are common, It is usually just a browser lock. It can be mitigated just as you did by ending the browser process. They usually use scare tactics to get you to call "Microsoft" to fix an issue that does not exist on your computer. Those sites do not "infect" the computer unless you call the phone number and allow the scammers access to your computer.

  5. 3 hours ago, davidfreeland said:

    and pcpitstop has never bothered malware before


    From your log. Pcpitstop probably has a self-protection function for its files.


    Quarantine Information
    2019-09-21T13:46:43Z | i:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldHookCpy32.dll [file | Malware.Exploit.Agent.Generic]
    2019-09-21T13:46:44Z | i:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldHookCpy32.dll [file | Malware.Exploit.Agent.Generic]
    2019-09-21T13:46:45Z | i:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldHookCpy32.dll [file | Malware.Exploit.Agent.Generic]



  6. 1 hour ago, davidfreeland said:

    got a reboot required notice on the botton right side of screen and i reboot and it keeps coming back after 4 times of rebooting. how do i get it to stop?


    If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

    NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    1. Download Malwarebytes Support Tool
    2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
    3. Double-click mb-support-X.X.X.XXXX.exe to run the program
      • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    4. Place a checkmark next to Accept License Agreement and click Next
    5. You will be presented with a page stating, "Get Started!"
    6. Click the Advanced tab on the left column
      0. UI.png
    7. Click the Gather Logs button
      17. Advanced.png
    8. A progress bar will appear and the program will proceed with getting logs from your computer
      19. System Repair Progress.png
    9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:

      Hide contents

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


    One of our experts will be able to assist you shortly.

  7. 9 minutes ago, Wafflemonger said:

    I did already as of yesterday and was asked to re-state everything I already had in ticket #1. Do support have access to past (closed/solved) tickets?

    If you restated everything just wait tight. Do not create anymore tickets. Might take extra time since were are going into a weekend (reduced support staff)

  8. @Xebeche In the long run, Having a forum account gives you access to support for all Malwarebytes products. (except licensing issues)

    We even have free malware removal assistance here if you ever have an issue you can't fix on your own.  We are a great community and is full of not only knowledgeable members and advisors but staff members as well.

  9. 42 minutes ago, Xebeche said:

    But I can't ask questions or leave feedback without logging in. And my regular Malwarebytes account login didn't work, so I had to make a new account for support. This is just sloppy. If you want my feedback, give me an easy process to leave it. If you don't, then don't ask for it.

    Unfortunately, The forum software is run by a separate company. (Invision) and can not be connected to the product portal.

  10. 11 minutes ago, RayB98 said:

    I have pop-ups blocked in Chrome, but after checking for current version (Yes) and restart Chrome they still appear.   Looking on internet for why? - the typical answer is "you have ad-ware on your system".   I run Malwarebytes Premium 3.8.3 scans and they are clear.   I also have Eset Nod32 and scans are clear also.  What can be causing this?

    Can you post a screenshot of what you are seeing?

  11. 24 minutes ago, egc_warlock said:

    I'm seeing lots of banner ads, border ads, etc. on YouTube. Other than that, adblocking with Browser Guard seems to be great.

    Add ublock origin with the following filters. I have not seen ads on YouTube in years and I spend a lot of time on it.




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