Scan with Malwarebytes

AdvancedSetup · November 22, 2023

If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the "Check for updates" button on the General tab.
After any updates, click the middle Scan button from the main page. It will automatically run a Threat Scan.
If you don't have Malwarebytes installed yet, please download it from here or alternative link and install it.
Once installed then open Malwarebytes and select Scan and let it run.
Once the scan is completed, make sure you have it quarantine any detections it finds.
If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
If Malwarebytes won't run then please skip to the next step and let us know in your next reply that the scanner would not run.