TempLost
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Posts posted by TempLost
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OK, I'll keep a closer watch for any changes and try to submit mbst-grab-results.zip and setup logs if it should happen again. Apart from this glitch, Malwarebytes Premium seems to behaving itself if I keep Ransomware RTP disabled.
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Sorry, Devin, there don't seem to be any MB setup logs in that folder - I did clear some temp files the other day when doing some general housekeeping.
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Scan schedule changed - not by me! It presume happened in one of the recent upgrades, but my Malwarebytes Premium 3.5.1.2522 Component Package 1.0.374 seems to have changed the Scan schedule time and type fromwhat I had set as 13:00:00 Hyperscan to some other random time and Threat Scan. I noticed recently that all the RTP layers were switched on when I had previously switched off the Ransomware Protection because of the interference with some program updates. I'm pretty sure this has happened in the course of an update and not clean reinstall, which I haven't done for a bit. I presume that these settings ought to be preserved in the update process?
Logs enclosed for your info only.
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On 6/2/2018 at 12:44 PM, Malwarebytes said:
***This is an automated reply***
Hi,
Thanks for posting in the Malwarebytes 3 Help forum.
If you are having technical issues with our Windows product, please do the following:
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Double-click mb-support-X.X.X.XXXX.exe to run the program
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Click the Advanced Options link
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Click the Gather Logs button
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Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
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It doesn't seem very helpful for the Malwarebytes Bot to be posting help instructions for the Windows version in the Android forum.
However, l had the OP's problem persistently with one of my Android phones and it seems to have been resolved with the latest releases.
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That's good. Let's hope it helps you resolve the issue with music player.
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Settings / Notifications is in the Malwarebytes settings. The "Pause RTP for 30 minutes" will only appear if you select the setting in Malwarebytes / Notifications. Good luck.
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Yes, I had a lot of teething problems with the app but it seems to be working well now. You have a good day too.............
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I think that's pretty-well what I said in post #2!
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OK, perhaps I didn't read your post thoroughly enough. I thought pausing Real Time Protection might be enough to see if Malwarebytes was at the root of your problems. If you want to disable it completely, I think you'll need to go to Android Settings, Security, Device Administrators and de-select Malwarebytes - I think you'll then be able to Force Stop it. Good luck!
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If you click on the "Hamburger" icon at the top left of the Dashboard, then Settings, Notifications, and then put a tick in the box for "Allow RTP pausing, from notification", that should give you the option to suspend Malwarebytes from the pull-down menu. Let us know if that works.
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Indeed - I was trying to make the contrast with those less constructive posts from those with an axe to grind........
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7 hours ago, lock said:
Hello,
Devin Collins is the "Product Support Service Engineer" on Malwarebytes , and this is a paid position.
Paid or not, his advice is positive, relevant and helpful.
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Another vote for Unchecky
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Good news so far - since clearing the cache that last time (#12), the Nexus has updated as expected and this morning both Nexus tablet and Leagoo phone are still reporting the same, current, databases. The I'll add to this thread if the problem resurfaces. Thanks for your help.
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Thanks for sharing your experience with us @exile360
I'd also suffered a couple of atypical system hangs recently but hadn't associated the problem with Malwarebytes.
I too have been frustrated by these glitches affecting software updates and have reported them in other threads, and shall follow your advice to disable the Ransomware module until the problems are resolved. I share your view that a slightly buggy Malwarebytes is still considerably better than no Malwarebytes at all.
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OK, will do......
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42 minutes ago, Vabadus said:
Thanks @TempLost I'll share your post with dev team and create a bug report.
Thanks, Vabadus - I cleared the cache this morning and the app was again able to update. The state of the updates at that point is shown in the attached image. Would it be useful if I posted an image again when the updates fail again or is there any other information I can supply to aid the developers resolve this?
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I use a password safe, KeePass 2, to store all my logins and passwords in encrypted form, with one section devoted to software - that's worked well for me for years.
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OK, both my Android devices, a Nexus 7 2013 which is purely a tablet with Wi-Fi only connection and no sim card and my LEAGOO M8 Pro which is a phone with sim card have both updated to MB for Android 3.3.0.8. Both devices run Android 6 Marshmallow. If I use the Settings / Other /Force Update on the Leagoo, the message "Checking for updates" then "The database is already up to date" is returned. On the Nexus, I see the first message, but do not get the second. The Malware, Phishing and Call Blocking databases were the same on both devices when I updated to 3.3.0.8 but are now all older on the Nexus. The updates will probably work on the Nexus if I clear the app's data but fail thereafter.
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Thanks - have installed the latest version and will see how it performs, then post again.
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Tried to fill in the survey which appears if you click on Settings / About / Survey and I couldn't find any button to submit the survey after I'd spent 10 minutes filling it in. Did it get blocked by the Malwarebytes Extension or UBlock Origin ??
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Glad to be able to help - I'm a keen supporter of Malwarebytes' approach to the fight against malicious software and more than happy to provide any logs or reports that might help add stability to the product.
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Hi @dcollinsyes, that's right, everything seems to be working fine this morning. I've just fired up the laptop and the tray icon is there and reports that all RTP modules are correctly loaded.
About the only thing I can think of that might have happened is that after I'd tried out the 3.5 Beta and found it ran well and having subsequently installed 3.5.1, I changed the Malwarebytes Service back from Automatic (Delayed Start) that I'd implemented in order to to resolve the DDA driver issue to the default Automatic setting, perhaps prematurely.
After the errors appeared that caused me to start this thread yesterday and I'd run the Support Tool and uploaded the generated reports, I returned the Malwarebytes Service to Automatic (Delayed Start) and had no further problems - I'll leave it like that and meddle no more for the moment!
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No, I've had CryptoPrevent installed for a long while and the CEO of the company has already convinced me on these forums that there is little chance of problems occurring between the two programs.
English (UK) Language Option Adw Cleaner 7.2.1
in Malwarebytes AdwCleaner
Posted
It would be nice to see English (UK) as an installation language option, as it is in Malwarebytes 3.5.1. Not just because it's "proper English" to we Brits ? but because the date coding dd/mm/yyyy that goes along with it is what we and many other countries use.
Great piece of software nevertheless!