TempLost
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Posts posted by TempLost
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2 hours ago, Maurice Naggar said:
Hello,
Have you entered the Premium license on the Android device ?
see the help article Activate Malwarebytes Premium on Andoid device
Yes, Malwarebytes Premium is also shown as active when I select Premium Features from the app's menu - the subscription is shown as next renewed automaticslly in March 2020. I'm not seeing the prompt at the moment, so it may have been a temporary glitch.
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I have a subscription in place for Malwarebytes Premium Android (3.6.0.7 currently) via Google Play but am now getting a nag message to take up my 30 day Premium Trial. Why is that happening?
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I tried to update to VLC 3.0.6 via the program's update prompt and the Malwarebytes extension for Chrome that I have installed in Vivaldi (my current browser of choice) baulked at the update and wouldn't let me download it. When I downloaded the new version directly from VLC, it installed without problem.
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5 hours ago, AdvancedSetup said:
Hello, @TJL was @LiquidTension able to assist you with your licensing issue?
Let me know and if needed I can contact someone else to assist.
If I may, I would offer the following suggestion for all future software purchases, not just ours. I do two things, which I've been doing now for over 20 years and I still have license and information for software back from the Windows 95 days. A 4TB USB external drive is under a hundred dollars these days and more storage than most people need to last them many years.
https://www.newegg.com/Product/Product.aspx?item=N82E16822178865
1. I create a folder on my hard drive that contains all of my purchased software with a copy of the installer (and updates when they come out too) along with the purchase and license information.
2. I keep an encrypted database using Keepass to store all my passwords, as well as all pertinent information to help allow me to reinstall any of my software at any time without having to contact the vendor. I also keep the contact information though just in case I do need to contact them.Thank you and I hope all has already been sorted out for you.
Ron
Another vote for KeePass - I've been using it for years to store software licence details alongside the normal day to day logins and passwords. I store the master encrypted file in Dropbox and there's an excellent port for Android so I can easily gain access to my info from my smartphone. No substitute for regular system backups though!
Iain
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13 minutes ago, exile360 said:
Thanks for the info, I was not aware that the older lifetime license keys could be added to/managed under the My Account feature/interface. Does that also include lifetime licenses purchased directly from the Malwarebytes site back when they were still available? I ask because it specifies outside purchases, though that may be due to the fact that there were some remaining lifetime keys in other channels for a while after Malwarebytes stopped selling them directly, I just want to be certain so I know what to tell customers.
I have an old single user lifetime Premium licence which I'm pretty sure I bought directly from Malwarebytes and I got this added to My Account by raising a support request giving details of the email address and licence codes - sorted out in no time.
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Silverlight, Office 2010 Home & Student, Outlook 2010
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Yes, all four protection modules on...
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Just to remind people that this "bug", if that is what it is, doesn't affect all Windows 7 systems. I'm running Malwarebytes Premium with all updates alongside MSE on Windows Home Premium SP1 64x on a Lenovo G560 and have not experienced any freezing problems at all.
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Also, it's important to note that the support tool contains its own dedicated uninstaller for Malwarebytes and it's advised that it be run in preference to the Windows Uninstaller. The former is far more thorough.
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Thanks for that insight - always fascinating to know what goes on behind the scenes. 😉
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I would have thought the best defence against installing a "repack" of a Malwarebytes product would be to ensure one only buys / downloads from the official Malwarebytes site. Or am I missing something?
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Been working fine for me on Windows 7 64x. No issues noted as yet.
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1 hour ago, exile360 said:
Cool, thanks
In my feature request I just requested that they implement an option for it to display the same DD/MM/YYYY format as the U.K., but display the time in the 12 hour AM/PM format rather than the 24 hour format for the sake of regions that use it. I'm honestly not even certain the U.K. themselves use the 24 hour time format in informal documents and publications because I find it hard to imagine anyone outside the military using a 24 hour clock in normal conversation/writing. I think it just may be the common practice for software there, and that's likely why Malwarebytes implemented it the way they did.
Yes, I think you're right. As a Brit living in France, I use the 24 hour clock now and have used the YYYY-MM-DD format for years computer work to ensure easy file sorting. The UK, as in all things (eg Brexit!), wants to go its own way and mostly doesn't use the 24 hour clock day-to-day but still prefers am/pm.
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Right, I'll revert to Delayed Start for the Malwarebytes process and see how it goes - I'll re-post if the problem reoccurs or after a week or so if the change seems to have provided a fix.
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Hi Becky
Haven't had this problem with modules not starting for ages - would changing the Malwarebytes Service from Automatic to Delayed Start be likely to help? I ask because I was running the service in that mode when I had sporadic problems with the DDA driver not loading correctly in earlier versions and it solved that issue. I reverted to Automatic in recent versions because the DDA issue was resolved and Delayed Start was no longer necessary.
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Everything has been running well since I installed the beta Component Package 1.0.482, including the disappearance of the "silent crash" on shutdown in Windows 7. However today, when Malwarebytes started, the Web Protection was disabled and I was unable to switch that module back on. Closing and restarting Malwarebytes resolved the issue. I attach the Support Tool logs in case they provide any useful information.
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The new Component Package Beta (1.0.482) seems to have resolved this issue for me on Windows Home Premium SP1 64x. Have rebooted a few times without the error showing in Reliability Monitor.
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Great - thanks both of you for your help,
Iain
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Ah, simple as that! I clicked on that button but couldn't find anywhere in my profile that indicated I was actually subscribed to any forums after doing so,, so didn't think it was working - we'll see what happens - thanks for your help.
Iain
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I'd like to be alerted to new posts in the Malwarebytes 3 Beta forum so that I can get a heads up when new versions are available, but I don't seem to be able to do it. There is a "follow" button but it only seems to show who is following the forum, but with no option to instigate it for me. It would be useful to see the betas and changes / improvements made when they become available rather than waiting for the beta to show up on the application in its own good time. I do have the option selected in MB to offer beta updates.
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Is your system time set by you entering the value directly or is it set to receive it from the network? Might be interesting to see know.
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I've been seeing this for a bit and have reported it - my understanding is that the error, while naturally disturbing, has no effect on Malwarebytes protection performance as it only happens on shutdown.
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Glad to help........
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If I go to the link https://www.malwarebytes.com/cryptojacking/ on my Nexus 7 2013, the links do open for me but are unreadable because the menu of options remains on the page and any link clicked on is displayed underneath. The page takes up 95+ % of the display and the link is only displayable if I swipe upwards until the bottom of the page is reached, then I can see the linked info, but only around a line at a time, so basically unreadable.
Lifetime licences
in Malwarebytes for Windows Support Forum
Posted
And if you have any difficulty registering your lifetime licence as I did, raise a support request from within the program and quote the email address you used, order number and other licence details and the kind techies will sort it out for you in no time - they did for me!