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TempLost

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Posts posted by TempLost

  1. Glad to be positive when I can. I've got to say that I've dabbled with a lot of pieces of security software over the years, both paid and unpaid, and EVERY ONE OF THEM has had issues at one time or another. When you're dealing with a product that's intended to work in what is a fluid environment where each user will have a unique combination of hardware, operating system, software and user initiated configurations coupled with an ever changing army of threats, it's not surprising that glitches occur from time to time, and the team at Malwarebytes is usually able to resolve them quickly.

  2. Thanks @AdvancedSetupfor enabling profile editing at last. I know this is a serious technical forum and not a social networking site (and it'll be a cold day in Hell before I join F###Book) but the ability to add a little personalisation 😺 is welcome. And good luck in your fight to keep spammers at bay.................

  3. I long ago stopped taking much notice of these antivirus rankings. I don't think they reflect what happens in the real world. I'd be much more concerned about having a good backup strategy  in place than worrying about where my chosen antivirus / anti-malware ranks. I have faith in the Malwarebytes approach to computer security but also stick by the product because I've found the support through these forums and via support tickets to be first class.

  4. You might just look at this thread - the last database update seems to have falsely identified a lot of items as malicious on some phones - the next database update SHOULD remedy this, and it might be worth running a scan again to see if the warning you had was a false flag. If it was, it would be useful if you posted back here, otherwise I would make a new post in the Mobile Malware Removal Help & Support forum.........

    Bon courage,

     

  5. Yes, as I posted in another thread, I've added the 67 supposedly infected files to the white list - and will test out the next Malwarebytes for Android malware database to see if it's been corrected, probably by moving just one of the items off the white list to see if it's still flagged as malware. Has anybody actually reported these false positives to support, in addition to posting here? 

  6. I just started a topic in the Malwarebytes for Android section. I've got a Leaggo M8 Pro phone and suddenly had 67 similar supposed trojan found following the latest signature updates. Nothing identified until this latest update and I'm pretty sure they are false positives - they all seem to be original system files and there's been no updates to this phone for ages, so I don't expect anything's made its way onto the phone recently. I've whitelisted the files as I don't expect they are a real threat - unless someone knows differently? 

  7. 16 hours ago, Maurice Naggar said:

    Hi,

    Getting to safe mode can be a bit of a chore.   Takes consistent patience & fortitude.   Sorry to hear of your struggle.

    Lets put the last suggestion to the side   ( for possible later retry).

    This machine also runs a Kaspersky product. Kaspersky may be a source of friction.
    For this machine, could you try performing the "workaround" listed in the following article linked and check if the issue persists or not:
    https://support.malwarebytes.com/docs/DOC-2324

    There's a very useful free app available from d7x Tech that can be helpful in taking the stress out of booting into Safe Mode - well worth a look. 

    https://www.d7xtech.com/free-software/bootsafe/

  8. Yes, Malwarebytes have been honourable in the way they've treated holders of Lifetime Licences and I thank them for it - I also wish that I'd bought a couple more when I had the chance. The only other vendor I can think of who has been equally honourable is d7xTech.com (formerly Foolish IT) with their CryptoPrevent, although there are several others who use the one-off purchase model rather than operating the subscription model and have pretty painless upgrade terms for existing customers when major software versions are released. 

     

     

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