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Problem returned with the last update
Vabadus replied to Massimiliano's topic in Malwarebytes for Android Support Forum
@MAXBAR1 Does it happen even though you exclude our application from battery optimization? -
That's a very nice feedback @aldeuce Thank you.
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@MAXBAR1 we created defects for the reported problems. We are aiming to have an update beginning of May. We'd like to fix in coming release. We apologize for the inconvenience tho
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Google play store installations
Vabadus replied to Lever10's topic in Malwarebytes for Android Support Forum
@Lever10 Thanks for reporting this. This looks like a bug. However, we'll investigate this. The reason this might be happening, google play application (even tho it is not logged in) might do some system calls which resembles an update. We had a similar case with couple of apps and we made a change for it. Which Malwarebytes version are you using? Thanks again, sorry for the inconvenience. -
Android 7 - Service stops when screen locks
Vabadus replied to Fandango68's topic in Malwarebytes for Android Support Forum
@Fandango68 I see you already checked this post and thanks for your reply there. To better understand the problem, do you mind sharing some screenshot or screen recording with us? -
Thank you for the all information you shared. We are creating a defect report about this and will pass to development team. We highly appreciate your feedback. Thanks a lot.
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Thanks @MAXBAR1 reporting the issues. >1) consumes battery in a very intense mode (the system indicate that even if the specific reminder is not active); Do you mind sharing a screenshot of the battery usage, we'd like to understand how much our app consumes battery after a re-charge. Especially percentage wise. >2) every morning, when I turn on the smartphone, I have to reactivate the safe navigation protection that since about 5 days I find disabled. Do you use any battery or memory optimizer apps? Or does your Huawei kill applications if they are on the background? Do you see time to time "Malwarebytes stopped working" type of message? If so, can you recall how often does that happen? Thanks in advance, and sorry for the inconvenience.
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App count during scan
Vabadus replied to SurfingSailor's topic in Malwarebytes for Android Support Forum
@SurfingSailor was there a system update? in that case, number of apps may change. Do you mind sharing your android system information? and now, when you do subsequent scans, do you see the same number of apps scanned? -
False Alarm? Real? Anti-Ransomware
Vabadus replied to PaulsBoutique's topic in Malwarebytes for Android Support Forum
@PaulsBoutique Sorry for the inconvenience. Would you mind sharing a screenshot? Which back up method (or software) do you use? Does it create a local back up to your SD card or it pulls to your computer? -
Malwarebytes stops working
Vabadus replied to Danny65's topic in Mobile Malware Removal Help & Support
Hi All, That issue has been fixed. Please force update the database just in case. If issue continues, please clear the application data and re-open the app. Sorry for the inconvenience. -
Android 4.2.2, and Android 7.1.1 updates status ?
Vabadus replied to MAM's topic in Malwarebytes for Android Support Forum
@MAM Android 4.2.2 is not supported by any 3 versions. Unfortunately, your Android 4.2.2 will not get any app updates. Our updates are available for Android 4.4 and above.