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jasonc

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  1. Hi, Thank you sharing your feedback and suggestions to help improve our products. We’re pleased to inform you that the majority of these requests are on our roadmap, and plan to make these available throughout the year. Column sorting will be added to various pages throughout the console. As a near-term solution, one thing that may help for now is generating an on-demand report (via the Reports tab), which will export the contents to a CSV file. Regarding the ability to filter by endpoint from the Detections page, today you can click on the endpoint name from that page, and be taken to the properties page for that particular endpoint. From there, clicking on the Detections tab will let you view data relevant to that specific endpoint. (If for some reason I've misunderstood your request, please clarify so that I fully understand your use case.) To assist with assigning additional information to endpoints with detections, we’re planning to introduce custom tags, along with the ability to display the logged-in user. A redesign of the Events and Tasks pages is also in the works, so that this data is easier to understand and manage. Part of this change includes improved filter controls, allowing you to select multiple severity levels simultaneously. We’re also making various improvements to the dashboard, including changes to how the Endpoints tile functions. One improvement in particular is the addition of a new tile to display various endpoint statuses that require administrative attention – such as those that are infected, require a reboot, has updates pending, etc. Two-factor authentication will also be available in the future. Thank you, Jason
  2. Hi - Next month's update of the cloud console will display the Protection Updates version in the Endpoint Details page.
  3. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. Malwarebytes Endpoint Security (on-premises) First step to get the update is to disable the real-time protection. To do this in the Management console: Open up the policy the clients are on and go to the protection tab. From here, disable the ‘enable protection module’ option. Once this is done click OK. When your clients check in they will get this new policy update. Once real-time is protection is disabled and your clients can communicate, highlight the endpoints on the client screen and click the update database button at the top. After the update is applied, a reboot of the machine may be required. Note: If your client cannot resolve internal addressing, then re-installing the agent manually on the machine will need to be done. The client will not be able to reach out to the server for a policy update and will never be able to turn off the real-time protection. To learn more about what happened, please go here: If the above doesn’t resolve the issue, please reach out to support at corporate-support@malwarebytes.com
  4. Malwarebytes Endpoint Security (on-premises) First step to get the update is to disable the real-time protection. To do this in the Management console: Open up the policy the clients are on and go to the protection tab. From here, disable the ‘enable protection module’ option. Once this is done click OK. When your clients check in they will get this new policy update. Once real-time is protection is disabled and your clients can communicate, highlight the endpoints on the client screen and click the update database button at the top. After the update is applied, a reboot of the machine may be required. Note: If your client cannot resolve internal addressing, then re-installing the agent manually on the machine will need to be done. The client will not be able to reach out to the server for a policy update and will never be able to turn off the real-time protection. To learn more about what happened, please go here: If the above doesn’t resolve the issue, please reach out to support at corporate-support@malwarebytes.com
  5. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it Malwarebytes Endpoint Protection (cloud) From the Malwarebytes Cloud console, go to the endpoints pane and select all the endpoints. In the action drop-down, choose the ‘check for protection updates’ option to force an update on all endpoints to database update 1.0.3803 or higher. This should fix the problem for the vast majority of Endpoint Protection endpoints. If endpoints are still affected after applying this, please reboot the machine. If the remote agent is unable to reach out and get this update, then we must disable the web protection: In the Malwarebytes Cloud console, Go to the settings> policies> and open up the policy the clients are on. From here, go to the endpoint protection policy and turn off the “Web Protection” portion of the policy. Then: If the machine is unresponsive, reboot the machine and log in. Once in, right click on the tray icon and start a scan. This will force a database update and fix the issue. Once updated, cancel the scan and reboot the machine. When the computers are all online and updated, please turn back on the web protection again in the Endpoint Policy. To learn more about what happened, please go here:
  6. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it Malwarebytes Endpoint Protection (cloud) From the Malwarebytes Cloud console, go to the endpoints pane and select all the endpoints. In the action drop-down, choose the ‘check for protection updates’ option to force an update on all endpoints to database update 1.0.3803 or higher. This should fix the problem for the vast majority of Endpoint Protection endpoints. If endpoints are still affected after applying this, please reboot the machine. If the remote agent is unable to reach out and get this update, then we must disable the web protection: In the Malwarebytes Cloud console, Go to the settings> policies> and open up the policy the clients are on. From here, go to the endpoint protection policy and turn off the “Web Protection” portion of the policy. Then: If the machine is unresponsive, reboot the machine and log in. Once in, right click on the tray icon and start a scan. This will force a database update and fix the issue. Once updated, cancel the scan and reboot the machine. When the computers are all online and updated, please turn back on the web protection again in the Endpoint Policy. To learn more about what happened, please go here:
  7. jasonc

    Bad signatures

    We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. It sounds like you're running the on-premises console (Malwarebytes Managment Console) - here are specific instructions for that platform: Malwarebytes Endpoint Security (On-Premises) First step to get the update is to disable the real-time protection. To do this in the Management console: Open up the policy the clients are on and go to the protection tab. From here, disable the ‘enable protection module’ option. Once this is done click OK. When your clients check in they will get this new policy update. Once real-time is protection is disabled and your clients can communicate, highlight the endpoints on the client screen and click the update database button at the top. After the update is applied, a reboot of the machine may be required. Note: If your client cannot resolve internal addressing, then re-installing the agent manually on the machine will need to be done. The client will not be able to reach out to the server for a policy update and will never be able to turn off the real-time protection. To learn more about what happened, please go here:
  8. We profusely apologize for this issue. If you're able to remotely run scripts, this may help to resolve the problem: Run "Before Reboot.bat" as admin This step can take a few minutes if the machine is pegged on resources The endpoint should automatically reboot When it comes back up run "Post Reboot.bat" as admin Download link: https://malwarebytes.box.com/s/xigyl22ba5pz721hfjqajn5n2r9ia7en
  9. jasonc

    Massive issues

    We profusely apologize for this issue. If you're able to remotely run scripts, this may help to resolve the problem: Run "Before Reboot.bat" as admin This step can take a few minutes if the machine is pegged on resources The endpoint should automatically reboot When it comes back up run "Post Reboot.bat" as admin Download link: https://malwarebytes.box.com/s/xigyl22ba5pz721hfjqajn5n2r9ia7en
  10. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it Malwarebytes Endpoint Protection (Cloud Console) From the Malwarebytes Cloud console, go to the endpoints pane and select all the endpoints. In the action drop-down, choose the ‘check for protection updates’ option to force an update on all endpoints to database update 1.0.3803 or higher. This should fix the problem for the vast majority of Endpoint Protection endpoints. If endpoints are still affected after applying this, please reboot the machine. If the remote agent is unable to reach out and get this update, then we must disable the web protection: In the Malwarebytes Cloud console, Go to the settings> policies> and open up the policy the clients are on. From here, go to the endpoint protection policy and turn off the “Web Protection” portion of the policy. Then: If the machine is unresponsive, reboot the machine and log in. Once in, right click on the tray icon and start a scan. This will force a database update and fix the issue. Once updated, cancel the scan and reboot the machine. When the computers are all online and updated, please turn back on the web protection again in the Endpoint Policy. To learn more about what happened, please go here:
  11. We're very sorry for the problem this temporary outage has caused you, and wanted to let you know that services have been restored. You should be able to access the console at this time.   A brief side note regarding maintenance windows: During these periods, all managed endpoints will continue to run scans as scheduled, and your endpoints will remain protected in accordance with your policy settings. Any data related to threat activity will queued on your endpoints, and will transmitted to the cloud console as soon as services are restored. Additionally, protection updates and application updates will always continue to run during console maintenance periods, and your endpoints will remain protected by the latest versions. If for any reason you’re still unable to access the console, please contact our Customer Success team so that we can assist. Thank you again for your patience and understanding.
  12. UPDATE - We're very excited to announce that Malwarebytes Incident Response and Malwarebytes Endpoint Protection are publicly available. You may have seen our press release: https://press.malwarebytes.com/2017/06/15/malwarebytes-introduces-enterprise-cloud-platform-next-gen-endpoint-protection-announces-validation-replacement-antivirus/ You can obtain more information or request a trial via the links below: Malwarebytes Incident Response: https://www.malwarebytes.com/business/incidentresponse/ Malwarebytes Endpoint Protection: https://www.malwarebytes.com/business/endpointprotection/ Thank you to our beta testers for your time, testing, conversations, ideas and feedback. We will continue to add the features and improvements that are being requested.
  13. We are happy to announce the public beta of our upcoming cloud-based platform for Incident Response for companies. Malwarebytes Incident Response incorporates the following key high-level features: Cloud-based management console Dashboard views Endpoint & asset management Policy and group management Scheduled scans Malware discovery and remediation This is a great opportunity for you to get an early glimpse of our new Malwarebytes Incident Response built on our new Cloud Platform. We are looking for beta testers who can deploy Malwarebytes Incident Response in a business environment to at least 5 endpoint Windows machines. If you want to become a Beta tester we will set you up with an account and instructions on how to get started. To sign up simply send an email to DL-NebulaBeta@malwarebytes.com.
  14. We are happy to announce the public beta of our upcoming cloud-based platform for Incident Response for companies. Malwarebytes Incident Response incorporates the following key high-level features: Cloud-based management console Dashboard views Endpoint & asset management Policy and group management Scheduled scans Malware discovery and remediation This is a great opportunity for you to get an early glimpse of our new Malwarebytes Incident Response built on our new Cloud Platform. We are looking for beta testers who can deploy Malwarebytes Incident Response in a business environment to at least 5 endpoint Windows machines. If you want to become a Beta tester we will set you up with an account and instructions on how to get started. To sign up simply send an email to DL-NebulaBeta@malwarebytes.com.
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