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jasonc

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About jasonc

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  1. Hi, Thank you sharing your feedback and suggestions to help improve our products. We’re pleased to inform you that the majority of these requests are on our roadmap, and plan to make these available throughout the year. Column sorting will be added to various pages throughout the console. As a near-term solution, one thing that may help for now is generating an on-demand report (via the Reports tab), which will export the contents to a CSV file. Regarding the ability to filter by endpoint from the Detections page, today you can click on the endpoint name from that page, an
  2. Hi - Next month's update of the cloud console will display the Protection Updates version in the Endpoint Details page.
  3. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. Malwarebytes Endpoint Security (on-premises) First step to get the update is to disable the real-time protection. To do this in the Management console: Open up the policy the clients are on and go to the protection tab. From here, disable the ‘enable protection module’ option. Once this is done click OK. When your clients check in they will get this new policy update. Once real-time is protection is disabled and your clients can communicate, h
  4. Malwarebytes Endpoint Security (on-premises) First step to get the update is to disable the real-time protection. To do this in the Management console: Open up the policy the clients are on and go to the protection tab. From here, disable the ‘enable protection module’ option. Once this is done click OK. When your clients check in they will get this new policy update. Once real-time is protection is disabled and your clients can communicate, highlight the endpoints on the client screen and click the update database button at the top. After the update is appli
  5. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it Malwarebytes Endpoint Protection (cloud) From the Malwarebytes Cloud console, go to the endpoints pane and select all the endpoints. In the action drop-down, choose the ‘check for protection updates’ option to force an update on all endpoints to database update 1.0.3803 or higher. This should fix the problem for the vast majority of Endpoint Protection endpoints. If endpoints are still affected after applying this, please reboot the machine. If the rem
  6. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it Malwarebytes Endpoint Protection (cloud) From the Malwarebytes Cloud console, go to the endpoints pane and select all the endpoints. In the action drop-down, choose the ‘check for protection updates’ option to force an update on all endpoints to database update 1.0.3803 or higher. This should fix the problem for the vast majority of Endpoint Protection endpoints. If endpoints are still affected after applying this, please reboot the machine. If the rem
  7. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. It sounds like you're running the on-premises console (Malwarebytes Managment Console) - here are specific instructions for that platform: Malwarebytes Endpoint Security (On-Premises) First step to get the update is to disable the real-time protection. To do this in the Management console: Open up the policy the clients are on and go to the protection tab. From here, disable the ‘enable protection module’ option. Once this is done click OK. Whe
  8. We profusely apologize for this issue. If you're able to remotely run scripts, this may help to resolve the problem: Run "Before Reboot.bat" as admin This step can take a few minutes if the machine is pegged on resources The endpoint should automatically reboot When it comes back up run "Post Reboot.bat" as admin Download link: https://malwarebytes.box.com/s/xigyl22ba5pz721hfjqajn5n2r9ia7en
  9. We profusely apologize for this issue. If you're able to remotely run scripts, this may help to resolve the problem: Run "Before Reboot.bat" as admin This step can take a few minutes if the machine is pegged on resources The endpoint should automatically reboot When it comes back up run "Post Reboot.bat" as admin Download link: https://malwarebytes.box.com/s/xigyl22ba5pz721hfjqajn5n2r9ia7en
  10. We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it Malwarebytes Endpoint Protection (Cloud Console) From the Malwarebytes Cloud console, go to the endpoints pane and select all the endpoints. In the action drop-down, choose the ‘check for protection updates’ option to force an update on all endpoints to database update 1.0.3803 or higher. This should fix the problem for the vast majority of Endpoint Protection endpoints. If endpoints are still affected after applying this, please reboot the machine. If
  11. We're very sorry for the problem this temporary outage has caused you, and wanted to let you know that services have been restored. You should be able to access the console at this time.   A brief side note regarding maintenance windows: During these periods, all managed endpoints will continue to run scans as scheduled, and your endpoints will remain protected in accordance with your policy settings. Any data related to threat activity will queued on your endpoints, and will transmitted to the cloud console as soon as services are restored. Additionally, protection updates and ap
  12. UPDATE - We're very excited to announce that Malwarebytes Incident Response and Malwarebytes Endpoint Protection are publicly available. You may have seen our press release: https://press.malwarebytes.com/2017/06/15/malwarebytes-introduces-enterprise-cloud-platform-next-gen-endpoint-protection-announces-validation-replacement-antivirus/ You can obtain more information or request a trial via the links below: Malwarebytes Incident Response: https://www.malwarebytes.com/business/incidentresponse/ Malwarebytes Endpoint Protection: https://www.malwarebytes.com/business/endpointpr
  13. We are happy to announce the public beta of our upcoming cloud-based platform for Incident Response for companies. Malwarebytes Incident Response incorporates the following key high-level features: Cloud-based management console Dashboard views Endpoint & asset management Policy and group management Scheduled scans Malware discovery and remediation This is a great opportunity for you to get an early glimpse of our new Malwarebytes Incident Response built on our new Cloud Platform. We are looking for beta testers w
  14. We are happy to announce the public beta of our upcoming cloud-based platform for Incident Response for companies. Malwarebytes Incident Response incorporates the following key high-level features: Cloud-based management console Dashboard views Endpoint & asset management Policy and group management Scheduled scans Malware discovery and remediation This is a great opportunity for you to get an early glimpse of our new Malwarebytes Incident Response built on our new Cloud Platform. We are looking for beta testers w
  15. Hi BrentB9193, Additionally, Management Console version 1.7 is currently available in beta. More information can be found here: https://forums.malwarebytes.org/forum/174-malwarebytes-management-console-17-beta/
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