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Found 9 results

  1. Hi all, Please check out the Malwarebytes Cloud Excel Addin available. https://support.malwarebytes.com/docs/DOC-2672 Use this forum thread to ask questions, report bugs, and suggest any enhancements. Lee Wei
  2. MWB- Endpoint Cloud- Reporting After suffering through a couple weeks of empty scheduled reports last month we started getting them again in March, but two days ago I started receiving blank reports again, so checked the cloud console and find no data in any detection reports at all- not on dashboard, not in on-demand reports. The Excel add-in(API) also reports no results. Since we were averaging 2-3 machines reporting daily on blocked websites on endpoints, I find it hard to believe that we are suddenly not encountering any risk at all! Reporting MUST be reliable folks! What's going on??
  3. Hey all, I'm only seeing that we can generate a report as far as 30 days back in the cloud management site. I can see detections from further back, though. Is there any way to pull a historic report of detections for a longer period? We're hoping to build a "here's how the security work we've done has impacted stuff" type of report in the future. Thanks!
  4. Hi guys, i´m a new user of the Cloud-Solution of Malwarebytes. In the policy section, there are settings, to show the user a context menu, but i only see a scan option. I´m trying (with admin rights) to disable Malwarebytes for a view minutes. Reason: i´m trying to install a software for our production-machines... Unfortunately i can´t stop the Malwarebytes-Services. I tried to create a new group with a new policy (disabled everything) and switched the Server into this group without any results. Maybe one of you can help me out with a solution Thanks in advance Swen :)
  5. With the recent attention to version of definitions and engines, how on earth do we view the versions and sort by versions on endpoints? When you have 2,000 endpoints, you can't just click into each one. Is there a listing of all endpoints and their component versions on the web/cloud portal?
  6. Hi, Having recently signed up for the cloud endpoint solution for our company, I'm finding it a bit frustrating not to be able to do some fairly obvious simple things - maybe I'm missing something, but if not, could these features be considered? Some examples On the Detections page... I can't filter by Endpoint, or sort by any columns. More importantly I can't delete detection records, so this list will just grow to an unmanagable size - I want to be able to remove entries once I have dealt with them (e.g. if I need to talk to a user about what's been found I want to then remove it once that's done). On the Endpoints page... There is no way to assign additional information to the detected Endpoints - so I have to keep a separate look-up of endpoint name to the person/department that's using it which is just a real PITA. It would be so much more usable if there were a "User" free-format field available which could then be filtered on elsewhere. On the Events page... It is swamped by Info entries but what I really want is Warnings and Severe, but I can only have one or the other as a filter. On the Dashboard... The Endpoints box is misleading - it's fine to have info based on the past 72 hours available somewhere, but I don't want to see that there is an infection registered when I know it was cleared 2 days ago - a dashboard should have up-to-date information. Also I don't really see that a successfully blocked outbound connection to a dodgy website should count as an infection when it's just the user trying to access a website that they don't know is dodgy (for example I have an infection registered for trying to visit quickremovevirus.com, which is obviously far less severe than finding genuine malware installed on the machine). Anyway, hope this is useful feedback and if I've misunderstood any of this and missed how to do this then please laet me know. Thanks, Spanners.
  7. Hello Support, I had a enpoint protection cloud trial account and had setup some schedules and enpoint etc on here. We decided to get a license for this but I can't work out how to get my license to work. I'm my malwarebyes account there is trial & {company name} as the options but when I sign into malwarebyes cloud it is still in trial. Does the license automatically apply once the trial is up or what do I do? Cheers, Moses
  8. I have a suggestion for the Task Status tag. When MB Cloud completes a task, it shows the task as "Success". The problem with this is that it shows status "Success" even if the task itself failed. I had this happen to me when MB quarantined an important file on a server shortly after rollout. As I was monitoring I quickly tried to restore it via MB, and when it showed "Success" I thought all was OK. Several hours later I was informed that the system was in fact not working, and after digging through MB Clouds event log for that particular server (endpoint) it showed a "Warning" and that "Failed to Restore from Quarantine". Please show "Warning" or "Failed" instead of "Success" on the Tasks panel.
  9. I need some clarification on the difference between the following Enterprise Cloud options: Malwarebytes Endpoint Protection Malwarebytes Incident Response(IR) In the policy you can't enable both options so I don't understand which one I should be using in the policy. Do they both provide the same level of protection. The IR doesn't load a separate process on my Windows 7 desktop. Also the documentation indicates that the IR option is not signature based solution. Thanks for your help.
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