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About wiggy

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  1. tell me about it - 10/15min per PC x 20 PC's = 4-5hrs of my time plus the 3hrs on Saturday trying to work out what the heck was going on... what gives me cold shivers is what if this had happened during a normal working day! - 100 PC's all offline, company at a standstill - Jesus I can't even think about it.....
  2. I found out on Saturday afternoon when my personal PC at home crapped out with mbam taking all the memory - that was V3 consumer edition, but at work we use the MBAM Cloud Endpoint Protection and I knew we had at least 20 PC's online at that time. I VPN'd into work, and the first clue that all was not well was the the PC I was remoting into was not responding. I drove in and sure enough all the PC's that were on, had either hung, were incredibly slow or had blue screened. I checked the memory usage on those that were still on and sure enough malwarebytes service had maxed out t
  3. Anyone seeing outgoing web blocks to subdomains of custhelp.com today ? I think its some sort of embedded customer webchat widget that is hosted by Oracle. https://btbusiness.custhelp.com https://asda.custhelp.com/ https://edfenergyuk.custhelp.com/ https://equifaxuk.custhelp.com/ cheers...
  4. The beating heart, the core of the Malwarebytes products, is I believe solid, its brand is well respected in the industry as a cutting edge 'go to' malware detection/prevention tool of choice. At home, I personally use Malwarebytes Premium, and am happy to say so. My company, ironically, used Malwarebytes Endpoint Security and it was flawless in its execution HOWEVER, giddy with the prospect of "upgrading" my company to the new cloud based Endpoint Protection this early, was a mistake - I hold my hand up to it. I understand that all early software releases are going to ne
  5. We have deployed to 80 PC's We're into a daily routine of... 1. selecting all the 'offline' clients in the cloud console 2. pinging those PC's showing as offline - to see if they really are offline 3. for the PC's that are actually on, I connect remotely to their service console and 9 times out of 10 find that the Cloud Agent Service has failed to start when the user booted 4. I remotely restart the cloud agent service, and that typically gets the PC showing back online in the cloud console 5. where this happens more that twice on the same PC - I do a full
  6. man, this blows... I like Malwarebytes - always have, but you can't use companies as production beta testers. SURELY in testing SOMEONE must have noticed excessive memory usage after 24hrs of use! If our company has a security breach because of this kinda stuff then who takes the fall? not MB - me. My job, my salary, my mortgage, my wife & kids - yep, it gets that personal. When you work for a SMB who haven't got the financial resources/resilience of the big corporates then this kind of thing REALLY matters I think they forget that sometimes...
  7. Hey - I wasn't aware of this ransomware module memory issue... Is this only an problem for PC's that typically get left on? I'm guessing normal daily, on at 9am off at 5pm, wouldn't be a problem? What the sort of uptime duration when this gets to become an issue? cheers...
  8. Heard back from MB tech support today after sending them examples of these error logs...
  9. Yeah - all those errors especially the... 2017-09-28 06:33:50,519+01:00 [92] WARN MBAMPlugin Unable to get anti-exploit advanced techniques from mbam ...makes me wonder if the agents are actually updating at all - how can you tell? The cloud console shows all agents green, but those errors must mean something isn't quite right.
  10. Hey Happyfox, Yep - every PC in our domain is full of those exact same errors as well. In addition to those three errors you mention - we also get these as well... Would like to get to the bottom of this as something doesn't feel right, even though the PC's in the cloud portal are showing 'green' cheers,
  11. Endpoint Protection is a replacement/update/upgrade for Endpoint Security. Both these products are intended for Business use. I believe Malwarebytes 3 is primarily intended for the consumer market Not sure on the Mac specifics Its subjective of course, but yes, if you trust the brand and believe the marketing then Endpoint Protection has enough layers of security to be the only software you'll need to install.
  12. Hi, anyone else had the user profile ntuser.dat corruption/lock since yesterdays EP update - this problem was present on the older Endpoint Security Anti-Ransomware (see link)? we had 20 users this morning whose profiles were inaccessible - so we had to restore from backup
  13. Our firewall does not allow EXE or MSI downloads AND our PC's do not run with administrator permissions. Will this prevent the Endpoint Protection agents from being able to update themselves.
  14. Must be some major issue going on - the Endpoint Protection management interface at https://cloud.malwarebytes.com has been down for the last 12hrs. Event logs on all user PCs filling up with connection and sync errors, clients not updating and no visibility into our Endpoint Protection environment - not ideal.
  15. We are current users of the older Endpoint Security product with the three agents rolled out to our end users (Anti-malware, anti-exploit and Anti-Ransomware) We are currently trialling the new cloud Endpoint Protection Firstly - all PCs that we have installed Endpoint Protection onto so far, show up in the webconsole OK (all green), we can initiate scans, updates and asset update commands and the console reports back as complete when done - which is great, no obvious problems.... 1. Our policy requests that the endpoints check for updates every hour - I have no idea if this is
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