Don0819 Posted October 3, 2020 ID:1411723 Share Posted October 3, 2020 Hi, since turning on real time protection in Malwarebytes for Mac about a week ago, every couple of days I get crashes in RTProtectionDaemon. Info is below. As you can see I am on the latest of Malwarebytes and macOS Catalina. I am seriously considering turning this off, but before I do, is there a fix for this now or imminent, or is it a known problem that's being researched? I can wait if this is something actively being addressed, but if it's off the radar I wold just as soon not have this affecting my system. Thanks! Process: RTProtectionDaemon [65046] Path: /Library/Application Support/Malwarebytes/*/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon Identifier: RTProtectionDaemon Version: 4.5 (4.5.14.3726) Code Type: X86-64 (Native) Parent Process: launchd [1] Responsible: RTProtectionDaemon [65046] User ID: 0 Date/Time: 2020-10-02 08:14:25.714 -0400 OS Version: Mac OS X 10.15.7 (19H2) Report Version: 12 Bridge OS Version: 4.6 (17P6610) Anonymous UUID: AE4B0726-8112-455B-A328-661A3EF39EC5 Sleep/Wake UUID: FB5E26CD-9EE6-49AB-9286-802D134FF35A Time Awake Since Boot: 320000 seconds Time Since Wake: 110 seconds System Integrity Protection: enabled Link to post Share on other sites More sharing options...
exile360 Posted October 3, 2020 ID:1411735 Share Posted October 3, 2020 Greetings, I'm not aware of a known issue with the protection crashing, however the first thing I would suggest is uninstalling the software, restarting the system, then reinstalling the software (assuming you haven't tried that already) to see if that resolves the issue. Link to post Share on other sites More sharing options...
Don0819 Posted October 3, 2020 Author ID:1411742 Share Posted October 3, 2020 HI and thanks @exile360, I uninstalled via the Help menu, restarted, and reinstalled as you suggested as I had not tried that. I'll watch it and see if I get any more crashes in the next few days. Thanks!! Link to post Share on other sites More sharing options...
Staff adas Posted October 3, 2020 Staff ID:1411747 Share Posted October 3, 2020 Hi @Don0819, Also, give a try with our beta version on Catalina. 1 Link to post Share on other sites More sharing options...
Don0819 Posted October 3, 2020 Author ID:1411751 Share Posted October 3, 2020 Thanks @adas, is it possible the beta improves something in the area that crashed for me? Link to post Share on other sites More sharing options...
Staff adas Posted October 3, 2020 Staff ID:1411754 Share Posted October 3, 2020 Hi @Don0819, Yes, I believe beta build have couple of improvements for Catalina and beta Big Sur. Please try the beta build and let us know if there was any change with crash. 1 1 Link to post Share on other sites More sharing options...
Don0819 Posted October 3, 2020 Author ID:1411756 Share Posted October 3, 2020 Thanks @adas I installed the beta, I'll watch it daily to see if there are any crashes and report back! Thanks for jumping in. Link to post Share on other sites More sharing options...
exile360 Posted October 3, 2020 ID:1411762 Share Posted October 3, 2020 Good luck, I hope it goes well, but please let us know if you do run into any further issues. Thanks And thanks for the assist @adas; I'm obviously far more familiar with the Windows version so I could only recommend basic troubleshooting steps so I too am glad you stepped in with another potential solution. 2 Link to post Share on other sites More sharing options...
Staff treed Posted October 5, 2020 Staff ID:1411979 Share Posted October 5, 2020 On 10/3/2020 at 12:25 PM, Don0819 said: Thanks @adas, is it possible the beta improves something in the area that crashed for me? The most recent beta does actually add a bug fix for RTProtectionDaemon crashes. I suspect this will solve your problem, though of course it's also possible it won't. 2 Link to post Share on other sites More sharing options...
Don0819 Posted October 5, 2020 Author ID:1412005 Share Posted October 5, 2020 Thanks @treed so far so good on the beta - no crashes in two days! I will post back at the end of the week on how it's doing - hopefully clean! Link to post Share on other sites More sharing options...
PaulPaulsen Posted October 6, 2020 ID:1412114 Share Posted October 6, 2020 No. That was a previous version. Link to post Share on other sites More sharing options...
alvarnell Posted October 6, 2020 ID:1412117 Share Posted October 6, 2020 3 minutes ago, PaulPaulsen said: No. That was a previous version. I thought you were a Windows user? Link to post Share on other sites More sharing options...
PaulPaulsen Posted October 7, 2020 ID:1412402 Share Posted October 7, 2020 Wrong thread, sry. Link to post Share on other sites More sharing options...
Don0819 Posted October 9, 2020 Author ID:1412935 Share Posted October 9, 2020 FYI @adas and @treed, it's been almost 6 days and no crashes! I would say the beta version fixed the RTProtectionDaemon crash. Thanks again! 1 1 Link to post Share on other sites More sharing options...
Don0819 Posted October 13, 2020 Author ID:1413991 Share Posted October 13, 2020 FYI @adasand @treed, I got the RTProtectionDaemon crash (info below), so it's still not totally fixed in the beta I downloaded. From the time, it seems that was likely when I opened the lid of the laptop in the morning, so it was I assume, hibernating. Yet the Energy settings are set to "Prevent computer form sleeping when the display is off", and "Enable Power Nap". Hard disks are not put to sleep. It did it's nightly scan the night before, so nothing obvious that it was doing on the surface. Any next steps, or info you want? Process: RTProtectionDaemon [1616] Path: /Library/Application Support/Malwarebytes/*/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon Identifier: RTProtectionDaemon Version: 4.6 (4.6.10.3823) Code Type: X86-64 (Native) Parent Process: launchd [1] Responsible: RTProtectionDaemon [1616] User ID: 0 Date/Time: 2020-10-12 06:27:46.393 -0400 OS Version: Mac OS X 10.15.7 (19H2) Report Version: 12 Bridge OS Version: 4.6 (17P6610) Anonymous UUID: AE4B0726-8112-455B-A328-661A3EF39EC5 Sleep/Wake UUID: 334E66C9-94D5-4558-90D1-94AA544B8BE4 Time Awake Since Boot: 360000 seconds Time Since Wake: 790 seconds System Integrity Protection: enabled Crashed Thread: 2 Dispatch queue: Rtp.SysExt.Logic Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00007fd83108e898 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [1616] Link to post Share on other sites More sharing options...
Don0819 Posted October 14, 2020 Author ID:1414089 Share Posted October 14, 2020 I checked this morning, there were TWO more crashes last night - I took an image capture this time so you could see it. Are there any ideas? I can't have a program that regularly crashes running on my system, so I am going to turn off all the real time tuff for now until/unless there is an idea or an update to try. I turned on beta programs so I should get the next version when it comes out. Link to post Share on other sites More sharing options...
Don0819 Posted October 14, 2020 Author ID:1414090 Share Posted October 14, 2020 Oops forgot the screen shot! Link to post Share on other sites More sharing options...
Staff adas Posted October 14, 2020 Staff ID:1414095 Share Posted October 14, 2020 Hi @Don0819, Thank you for the feedback. We would like to gather additional information as troubleshooting logs and for that, provide us a system report created with the help of below article (please don't post the zip file here). https://support.malwarebytes.com/hc/en-us/articles/360038519834 Instead, log a support ticket with help of below link and attach the zip file with the email. After submitting a support ticket, please provide here the support ticket number. https://support.malwarebytes.com/hc/en-us/requests/new Link to post Share on other sites More sharing options...
Don0819 Posted October 14, 2020 Author ID:1414098 Share Posted October 14, 2020 Thanks @adas, I ran the program to generate the zip file. I was thinking, I already cleared out the crash logs in the Console app, does the utility look for this info, ie will there be no evidence of a crash? If so I'll turn on the real time stuff again and let it crash, and then send the zip file. I guess I am asking did I mess up the data gathering by clearing the console crash log info. Thanks! Link to post Share on other sites More sharing options...
Don0819 Posted October 14, 2020 Author ID:1414099 Share Posted October 14, 2020 Never mind @adas, I turned on the real time services and I got a crash within 30 minutes! I ran the diagnostic program and just sent a support request through the link you gave, attaching the zip file. We'll see what happens! Link to post Share on other sites More sharing options...
Don0819 Posted October 14, 2020 Author ID:1414100 Share Posted October 14, 2020 @adasdo you want my support ticket number? FYI I did get a confirming email, it asked me to send the support tool file that's reduced, then they can look at it. I assume this is just a generic reply email that you expedited for me and I can ignore that? Link to post Share on other sites More sharing options...
Staff adas Posted October 14, 2020 Staff ID:1414103 Share Posted October 14, 2020 Hi @Don0819, No worries. I have located your support ticket. Please allow us sometime to go through the reports and we will continue working via the support ticket. Link to post Share on other sites More sharing options...
Don0819 Posted October 14, 2020 Author ID:1414104 Share Posted October 14, 2020 Thanks @adas!! Let me know if you need anything else. Link to post Share on other sites More sharing options...
Staff adas Posted October 16, 2020 Staff ID:1414588 Share Posted October 16, 2020 Hello All, Please try our new beta version 4.6.11 released recently and provide us your feedback on crash issues. Download link > https://ark.mwbsys.com/mmac.installer.consumer/v4_6/beta Thank you all. Link to post Share on other sites More sharing options...
Don0819 Posted October 26, 2020 Author ID:1416513 Share Posted October 26, 2020 I installed 4.6.11 on October 16, it has been over 9 days now with no RTProtectionDaemon crashes! I think it's fixed!! Thanks! 1 Link to post Share on other sites More sharing options...
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