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adas

Staff
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About adas

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  1. Hi @alicastro, Please run a new scan and observe if the detection repeats or not. Sometimes the detection overlaps with different protection updates.
  2. Hello @JKY, Thank you for reporting us the issue with privacy app. Please refer to previous post (https://forums.malwarebytes.com/topic/268088-not-able-to-access-internet/?do=findComment&comment=1427626 ) to gather our app reports so that we can further investigate the issue. Additionally, please let us know if you are running any other VPN apps along with our Privacy (VPN) app.
  3. Hi @mavrck, Apologies. Please don't attach MWB_Info.zip file to this post. Instead attach the file with below box link. Click here >>> Upload file requested
  4. Hello @mavrck, Greetings. We would like to gather Diagnostic/Debug logs to trace the issue. Please set the application to “Diagnostic mode”. To do that, click on privacy icon and click on “Gear Icon” or settings and toggle ON Diagnostic mode. After that, try connection different servers and use Internet to access sites. If the issue still persists, run our support tool with the help of below steps. Download support tool MBST-Mac.zip from the link below https://malwarebytes.box.com/shared/static/2ky50vuozkmbyngbvonosckm7zzx9b44.zip Note: ignore the fla
  5. Hi @trutane, Please provide us (if possible) link of chrome extension. There are more than three "Movie Finder" extension on chrome web store. Also, if you have copy of the extension, please attach us here.
  6. Hello @nicholasg, Please download the latest build 4.6.12 which address the installation issue for Big Sur 11.1. Download link > https://downloads.malwarebytes.com/file/mb-mac If this doesn't help to resolve the issue with your system, we recommend to create a support ticket from https://support.malwarebytes.com/hc/en-us/requests/new and provide us a system report created with the help of our support tool. For instructions please refer to below article (please don't post the zip file here) https://support.malwarebytes.com/hc/en-us/art
  7. Hi @Macintoshman, Please check your forum inbox. I have send you a message. From top right corner of forum page, click "message" icon to check messages.
  8. Hello @David59, I replied to your support ticket. There seems new variant that might be causing this issue.
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