Jump to content

adas

Staff
  • Content Count

    151
  • Joined

  • Last visited

Community Reputation

4 Neutral

About adas

  • Rank
    Staff

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Hello All, Please try our new beta version 4.6.11 released recently and provide us your feedback on crash issues. Download link > https://ark.mwbsys.com/mmac.installer.consumer/v4_6/beta Thank you all.
  2. Hi @Torre, We would like to further investigate the high CPU usage issue and for that would like to gather additional information as troubleshooting reports. Please provide us a system report created with the help of below article (please don't post the zip file here). https://support.malwarebytes.com/hc/en-us/articles/360038519834 Instead, attach the zip file with the support ticket you have. We will continue working via support ticket. https://support.malwarebytes.com/hc/en-us/requests/new
  3. Hi @Don0819, No worries. I have located your support ticket. Please allow us sometime to go through the reports and we will continue working via the support ticket.
  4. Hi @Don0819, Thank you for the feedback. We would like to gather additional information as troubleshooting logs and for that, provide us a system report created with the help of below article (please don't post the zip file here). https://support.malwarebytes.com/hc/en-us/articles/360038519834 Instead, log a support ticket with help of below link and attach the zip file with the email. After submitting a support ticket, please provide here the support ticket number. https://support.malwarebytes.com/hc/en-us/requests/new
  5. Hi @Don0819, Yes, I believe beta build have couple of improvements for Catalina and beta Big Sur. Please try the beta build and let us know if there was any change with crash.
  6. Hi @Don0819, Also, give a try with our beta version on Catalina.
  7. Hi @robertwhite41, It seems some audio software was installed while turning off the System Integrity Protection (SIP). The file is just a data of the same app and is not executable thus it wont harm the system. Please turn off the SIP with the help of below article and compress the main.data file and attach the zip file to this topic. Then run a scan with Avast and the file should be quarantined. Once the file is successfully removed, enable the SIP again. https://www.imore.com/how-turn-system-integrity-protection-macos Let us know if this helps or not.
  8. Hello @PDX_Racer, Greetings. Let's reinstall the app with the help of reinstall tool > https://support.malwarebytes.com/hc/en-us/articles/360051441054-Uninstall-and-reinstall-Malwarebytes-for-Mac After that restart the computer and please try to narrow down the issue with protection module and for that, try turning off one module at a time either app block or malware protection. Provide us your observation on which protection module being turned on is causing the issue.
  9. Hello @onam, Please check your message inbox.
  10. Hi All, I am having the same issue and turning off the "scam protection" for all sites have helped to resolve it for me.
  11. Hi @1PW I see no blocks with same system config.
  12. Hi @RandomCoolzip, Yes, it is a valid detection. More info >
  13. Hello @Stadders & @Jwilly333, Apologies for the delay. I would recommend to create a support ticket so that our team could gather more information about the issue and investigate further. Link to our support site > https://support.malwarebytes.com/hc/en-us/categories/360002468253-Malwarebytes-for-Mac
  14. Hi @yael, Please check the support ticket (3043895) reply.
  15. Hi @yael, Please create a support ticket so that we can review the scan reports. Also, double-check full disk access ( FDA) is allowed, if you are running macOS Catalina.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.