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  1. Hi @achzone Lifetime license key is entitled to windows computer only. For more info > https://support.malwarebytes.com/docs/DOC-2637
  2. adas

    Another WeKnow victim

    Hi @Imanidiot You may be running into some new variant that has not been revealed to the Malwarebytes signature staff. If that's the case, they will need to obtain some additional information from you which may be sensitive and best not shown here in a public forum. In such cases, it's best to Submit a ticket. 
  3. Hi @Ripdaman Please try the beta version
  4. adas

    Removing "SafeFinder'

    Hi @jsab1924 Please refer to https://discussions.apple.com/thread/7901371
  5. Hi Gt-truth If you would like to try the Beta version, please do the following: Open Malwarebytes and click Settings > Application tab Scroll down to Beta Application Updates and slide the toggle switch to the ON position. Ok the next prompt you see Scroll back up and click the Install Application Updates button
  6. adas

    iOS Call Protection Issue

    Hello All, Our developers are looking into the issue with high priority. We will update soon once we hear from them. We offer our sincerest apologies for the inconvenience and appreciate your patience and for writing to us. Have a good weekend.
  7. We're still working on the scam phone number database for other countries. When we're ready, we'll roll out in each country as we're able to. 
  8. Hi Richard, Please check the article below https://discussions.apple.com/thread/8453049 If this doesn't help, contact our Helpdesk and they can assist you further. Just ignore the Login on the page and fill out the form https://support.malwarebytes.com/community/consumer/pages/contact-us
  9. Please contact Malwarebytes support here: https://support.malwarebytes.com/community/consumer/pages/contact-us
  10. Hi Knut, We would like to check install log. Please send us the install.log located under /var/log/install.log by compressing it. Or application provided with link below to obtain install log. https://www.dropbox.com/s/xozvozdvj7syu03/Get%20Malwarebytes%20Info.zip?dl=1 Please, don't attach the log file here, please send it to support@malwarebytes.com
  11. Hi, The key can be unredeemed from my account portal if the purchase is from our website (not a retail or box purchase). Please checks our KB articles on how to deactivate the previous devices. https://support.malwarebytes.com/docs/DOC-1032 https://support.malwarebytes.com/videos/1042 my account portal link > https://my.malwarebytes.com/en/login If there is a further issue, please write us to support@malwarebytes.com
  12. adas

    wrong email.

    Hi w8erd, Please check your message box on the forum page.

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