Jump to content

adas

Staff
  • Content Count

    83
  • Joined

  • Last visited

About adas

  • Rank
    Staff

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Hi @JWN, We see there is a reply from our support representative requesting for additional information on Friday. May I ask you to check email if you have received a reply to the support ticket.
  2. Hi All, We can also use below links. To download latest version 4.x.x, our installer links are (macOS 10.11.x to 10.15) : https://downloads.malwarebytes.com/file/mb-mac https://www.malwarebytes.com/mac-download/ https://downloads.malwarebytes.com/file/mb3-mac For version (3.9.32) that works on mac OS 10.10.x > https://downloads.malwarebytes.com/file/mb3-mac-legacy For version (1.3.1) that works on OS 10.9.x > https://data-cdn.mbamupdates.com/web/mbam-mac-1.3.1.dmg
  3. Hi @JWN, Please check our pin post > https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/ By any chance if above doesn't help, may I ask you to log a ticket with our support team. We might require additional information as troubleshooting logs, for that, provide us a system report created with the help of below article (please don't post the zip file here) https://support.malwarebytes.com/docs/DOC-3235 Instead, log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support If you are having difficulty in creating ticket from our web form, simply write an email to support@malwarebytes.com
  4. Hi @PaulBostock, The dashboard shows below messaging, when protection updates will be outdated.
  5. Hi @fufm, The screenshot does relate to article provided below. The issue is with sudoers where it's permission is not standard. Please log a ticket with support team and we will provide you additional steps to resolve the issue. Log a support ticket with help of below link. https://support.malwarebytes.com/community/contactsupport/pages/home-support
  6. Hi @Loufor, Thank you for the screenshot. This is not due to malware. That site is able to send notifications, which would have that appearance. You would have been tricked into allowing that site to send you notifications at some point in the past. Refer to blog on browser push notification > https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ Remove the settings from chrome set with wesbite "carlbendergogo[dot]com" Hope this helps.
  7. Hi @CookTheWare, Malwarebytes anti-malware for mac version 1.3.1 is for OSX 10.9.x whereas we recommended for user running macOS above 10.10.x to install version 3.x.x Refer our to our KB article for product version and macOS compatibility > https://support.malwarebytes.com/docs/DOC-1896
  8. Hi @juninhovaladares @Richardpe Please check my post #6 and provide us the requested information.
  9. Hi @juninhovaladares, The error window points to KB > https://support.malwarebytes.com/docs/DOC-2632 which means 1. The directory/Library/StagedExtensions/ permission is not standard. 2. Kextpolicy is corrupted Did you restore system backup via time machine or any third-party application after installing macOS Catalina? I can confirm the issue with the help of our support tool and for that, provide us a system report created with the help of below article (please don't post the zip file here) https://support.malwarebytes.com/docs/DOC-3235 Instead, log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support If you are having difficulty in creating ticket from our web form, simply write an email to support@malwarebytes.com You will receive an auto-reply from us including a support ticket number, please give me the ticket number.
  10. Hi @RossSmith, Thank you for your feedback. The installation article https://support.malwarebytes.com/docs/DOC-2634 from step 14 onwards does provide instructions on how to install extension in macOS. About full disk access (FDA), it is only required for macOS Catalina which our program dashboard auto recognize the OS and ask our user to follow article https://support.malwarebytes.com/docs/DOC-3477 I will forward this feedback to our concern department and check if there needs any changes. Thank you again.
  11. Hi @RossSmith, Please Go to System Preferences > Security & Privacy > General tab, click the Allow button
  12. Hi @1PW, Adding Files to Full Disk Access (FDA) can be done by 1. Open Finder and Go to folder from Go menu and switch to below location /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/ Drag and Drop "Malwarebytes protection" to FDA window 2. From System Preferences, security and privacy > Click the + button below the list of apps > In the file selection dialog that opens, press command-shift-G > Go to above location and select "Malwarebytes protection"
  13. Hi @fufm, Please refer to https://forums.malwarebytes.com/topic/251595-installation-failures-on-macos/
  14. Hi @DRTNEO, What have I tried so far? - Reboot > Recommended - Fixing permissions on the Quarantine folder. > Not, recommended at all. The issue might be that when we quarantined the entire folder and restoring one file from it failed due to the folder which doesn't exist at the original path. Also, may I also know the reason to restore such files. I could provide more information on this and for that, provide us a system report created with the help of below article (please don't post the zip file here) https://support.malwarebytes.com/docs/DOC-3235 Instead, log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support If you are having difficulty in creating ticket from our web form, simply write an email to support@malwarebytes.com You will receive an auto-reply from us including a support ticket number, please give me the ticket number.
  15. Hi @neilbar, When Malwarebytes for Mac is unable to activate license key or download protection/database updates, that means that something is blocking its connection to the update servers. That may be an outgoing firewall application, such as Little Snitch, Intego Netbarrier or it may be similar functionality that is blocking outgoing connection attempts within some other anti-virus software. You will need to review any such software and ensure it is not blocking connections that Malwarebytes needs to function properly. Double check if below services and domains are not blocked in your applications firewall. RTProtectiondaemon https://data.service.malwarebytes.org https://data-cdn.mbamupdates.com https://*.mwbsys.com Hope this helps.
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.