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  1. Hi @duckbark, Please log a support ticket with help of below link https://support.malwarebytes.com/community/contactsupport/pages/home-support We would gather more information to check if there is anything left that needs removal. Or follow below KB article and attach me MWB_Info via message. Dont post the zip file here https://support.malwarebytes.com/docs/DOC-3235
  2. Hi @Nanci, Hover on the "M" icon will give you the message.
  3. Hi @andersoj Please post a screenshot of Reports section from Malwarebytes application.
  4. @AdvancedSetup, above is: FF Extension: (Flash Video Downloader) *\Extensions\{a1be3447-d87d-409b-8721-d895935f65b8}.xpi
  5. Hi @MAXBAR1, Try turning on load remote images Device Settings > Mail > Load remote Images > toggle ON
  6. Hi @Kehrer, Thank you. We have reported the issue to our concern department for the change needed in our User guide. Thank you again.
  7. Hi @brcd, Please refer to article why scans are fast on Mac > https://support.malwarebytes.com/docs/DOC-1293
  8. Hi @Gt-truth, Version 3.8.x was released on April 30 > https://support.malwarebytes.com/docs/DOC-3196 we can download the latest version from https://downloads.malwarebytes.com/file/mb3-mac
  9. Hi bea__m, Check the version of Malwarebytes with https://support.malwarebytes.com/docs/DOC-2623 The latest version is 3.8.17 Try with another browser for creating a support ticket.
  10. Hi @bea___m, it's best to open a ticket at https://support.malwarebytes.com/community/contactsupport/pages/home-support Be sure to include information about the purchase and email used.
  11. Hi @TimmyLabs, Sincere apology. Please refer to the below topic and I hope this answers your query.
  12. Hi @PeggyJ, This is not due to malware. That site is able to send notifications, which would have that appearance. You would have been tricked into allowing that site to send you notifications at some point in the past. Refer to below article and change the notification settings for websites for Chrome https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en For Firefox https://support.mozilla.org/en-US/kb/push-notifications-firefox For Safari https://support.apple.com/en-am/guide/safari/customize-website-notifications-sfri40734/mac Refer to blog on browser push notification > https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/
  13. Hi @KevinODonnell Please contact support using the form on this page: https://support.malwarebytes.com/community/contactsupport/pages/home-support. They will probably ask you to submit data which should not be posted publicly due to privacy concerns.
  14. Hi @jenni3550, Refer to below article.
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