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adas

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  1. Hi @Sue19, Please check your email inbox, I have already provided additional information about the files. Since the file is present in root folder, we either need terminal command or a apple script to get the copy of the files. There could be others ways too, but we normally follow simple steps to keep all users at same page. Thank you alvarnell for additional comments.
  2. Hello @Sue19, Greetings. There is some adware which breaks the Internet connectivity after we detect and remove them. It is because such adware, in your case it might be Adware.OperatorMac configures proxy settings. When we remediate them it breaks the connectivity until system is restarted. A restart sets Internet Settings to default. More information about Adware.OperatorMac can be found from https://blog.malwarebytes.com/detections/adware-operatormac/ I can check the status of system with help of our support tool and for that, provide us a system report created with the help of below article (please don't post the zip file here) https://support.malwarebytes.com/docs/DOC-3235 Instead, log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support If you are having difficulty in creating ticket from our web form, simply write an email to support@malwarebytes.com You will receive an auto-reply from us including a support ticket number, please give me the ticket number.
  3. Hi @neilbar, There was issue in downloading updates from in-app update channel with our older versions like 3.1 To install the latest version, download the installer file and run it over the existing installation to install. download latest version installer file > https://downloads.malwarebytes.com/file/mb3-mac How to install on Mac > https://support.malwarebytes.com/docs/DOC-2634 A restart is recommended.
  4. Hello @TimSmith, Can we restart the endpoint computer to check if server is able to see it.
  5. Hi @HTRB, Please check message inbox of this page. I have sent you a message.
  6. Hello @HTRB, User can buy a license key from our pricing page https://www.malwarebytes.com/pricing/ if you are unable to buy a subscription, please contact our support https://support.malwarebytes.com/community/contactsupport/pages/home-support
  7. Hi @mmohrmann Malwarebytes does not fix issues you may be experiencing with your web browser. If you're experiencing issues with your browser , you may need to restore your browser settings manually. treed's article should be able to take care of browser hijack if not submit a system report created with the help of below article (please don't post the zip file here) https://support.malwarebytes.com/docs/DOC-3235 Send the zip file via private message Or log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support you can directly compose an email to support@malwarebytes.com to create a support ticket.
  8. Hello @Sway49, Thank you for the feedback and we will check this with our QA team if there is need to change scan frequency. The frequency of scan can be customized by user. Malwarebytes doesn't scan computer when it is asleep, but Malwarebytes for Mac does initiate the scan after computer boots up.
  9. Hello @wauserfriendly, It would be helpful if you provide us a system report created with the help of below article (please don't post the zip file here) https://support.malwarebytes.com/docs/DOC-3235 Instead, log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support
  10. @1PW, Yes, it is the latest version 3.9.23 released recently
  11. Hi @1PW, The update is recently pushed via in-app upgrade "check for update" channel the change log > https://support.malwarebytes.com/docs/DOC-3368
  12. Hi @thelordpuffer, Thank you for the response. Sent a PM to you, please check inbox.
  13. Hello @MAXBAR1, Thank you for quick response. I have just sent a PM to gather more information. Please check your inbox of this page.
  14. Hello All, Thank you for the feedback. @lordpuffer @MAXBAR1 @PaulBostock Can we please turn off App Block feature under real-time protection and restart computer. Let us know if that add any changes.
  15. Hi @desertangel, The provided tool "Debug-MWBInfo.zip" is used to set Malwarebytes for Mac to debug mode / verbose to gather more detailed logs about the product. I have replied your support ticket and have been waiting for update since July 19. @alvarnell it is internal tool used when we need to gather verbose logs.
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