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adas

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  1. Hi @yael, Please check the support ticket (3043895) reply.
  2. Hi @yael, Please create a support ticket so that we can review the scan reports. Also, double-check full disk access ( FDA) is allowed, if you are running macOS Catalina.
  3. Hi @MAXBAR1, Thank you for reporting this to us. Our QA team is notified for the issue you have encountered.
  4. Hi @Zooter, One thing you should be aware of: if it's a Time Machine backup, you should never allow anything to scan or modify it. Time Machine backups are very fragile under that kind of treatment and can be destroyed entirely if a third-party app removes even a single file. Even when we do scan external drives, under no circumstances will we scan Time Machine backups. If a Time Machine backup has malicious files in it, the best thing to do is: 1) Clean the Mac in question 2) Perform another backup 3) Eventually, Time Machine will prune the old files that have been gone for a while, including the malicious ones.
  5. Hi @yael, The mismatch of date could be with our previous version or due to lack of scheduled scans as mentioned by maxbar1 Please be aware, the date and time displayed on top with "M" icon is about database / protection updates.
  6. Hi @Natalia, Yes, iOS app is available in UK app store and more information can be retrieved from below KB article. https://support.malwarebytes.com/hc/en-us/articles/360039021653-Malwarebytes-for-iOS-guide-v2-0-3 About iOS feature, refer to our FAQ > https://forums.malwarebytes.com/topic/233652-malwarebytes-for-ios-faqs/
  7. Hi @deemiche, The issue is described as browser push in notification. This is not due to malware. That site is able to send notifications, which would have that appearance. You would have been tricked into allowing that site to send you notifications at some point in the past. Please follow the below instructions on Chrome to remove them. On your computer, open Chrome. At the top right, click More Settings. Under "Privacy and security," click Site settings. Click Notifications. Under allow section, remove unwanted sites or the site in question. (verifyreal .com) For more details, please refer to below articles: for Chrome https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en For Firefox https://support.mozilla.org/en-US/kb/push-notifications-firefox For Safari https://support.apple.com/en-am/guide/safari/customize-website-notifications-sfri40734/mac Refer to blog on browser push notification > https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/
  8. Apologies. I was trying to help in regard to telemetry. But I strongly recommend not to make any changes to RTProtectiondaemons.
  9. Hi, @alvarnell Yes, 'RTProtectionDaemon' is involved in manual scans. @jago25_98 That is too much of work by renaming our daemon which may stop the functionality of program and a reinstall may be required. You may edit host file to achieve the same goal. Please check > https://osxdaily.com/2007/03/19/block-access-to-specified-sites-by-modifying-etchosts/
  10. Hi @stickershock, If you wish to remove .kext from StagedExtensions directory, please check our KB article for more information. https://support.malwarebytes.com/hc/en-us/articles/360038524754-Leftover-Malwarebytes-file-in-StagedExtensions-folder
  11. Hi @Deisy, Let's check with below instructions if this restores the internet: - Go to > System Preferences > Network > Advanced > Proxies - Uncheck whatever is checked so that it sets to default. - Restart and check for the internet. The detection is related to blog: https://blog.malwarebytes.com/detections/adware-operatormac/
  12. Hi @devraj97, Did you restart the computer after removal of threats? If yes, let's check with below instructions if this restores the internet: - Go to > System Preferences > Network > Advanced > Proxies - Uncheck whatever is checked so that it sets to default. - Restart and check for the internet. The detection is related to blog: https://blog.malwarebytes.com/detections/adware-operatormac/
  13. Hi @zimstl, Please refer to our pinned topic.
  14. Hi @DonThibault, Please let us know if below instructions did resolve the issue or not.
  15. Hi @MAXBAR1, We sincerely apologize for the inconvenience. We are aware of the issue and working actively to get this resolved.
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