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adas

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  1. Hi @Popeye, Yes, there is no beta version available for now. To install a stable/release version user needs to uninstall the beta by clicking on Malwarebytes help menu > uninstall Malwarebytes (Reboot recommended) the permalink for stable/release installer file is > https://downloads.malwarebytes.com/file/mb3-mac
  2. Hi @Tomari, Please avoid using third-party USB peripherals or screen sharing app while allowing extensions. Also, there is no need to unlock the lock pad, to perform this. Make sure you are on the right window under system preferences > security and privacy > General installation article > https://support.malwarebytes.com/docs/DOC-2634 refer to the article for RTP issue > https://support.malwarebytes.com/docs/DOC-2632 Please inform our support team if there is further assistance required https://support.malwarebytes.com/community/consumer/pages/contact-us
  3. Hi @eilis, You need to click confirm to move the detected threats to Quarantine. Please refer to page 16-18 for Scan process in our user guide https://www.malwarebytes.com/pdf/guides/Malwarebytes-For-Mac-User-Guide.pdf
  4. HI @Costa-VA You'd need to contact customer support about your options: https://support.malwarebytes.com/community/consumer/pages/contact-us
  5. Hi @jamesadrian, We need to review additional logs, please contact customer support https://support.malwarebytes.com/community/consumer/pages/contact-us
  6. Hi @TravellingRae, Below is the proper article to uninstall Malwarebytes Please use the script provided in step 2, to remove all versions and components of Malwarebytes.
  7. Hi @jamesadrian There must be at least one scan enabled if there is not any, you will see the message "You're not fully protected" on the dashboard. Set a new scheduled scan with help of https://support.malwarebytes.com/docs/DOC-2605
  8. Hi @catsgreimon You have our license server blocked in your hosts file. You will need to remove the keystone.mwbsys.com entry. You can also remove the telemetry.malwarebytes.com entry and just turn off the telemetry option at the bottom of Settings -> Applications. If you're unsure of how to remove those entries, here's a Microsoft entry on how to reset your hosts file: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
  9. Hi @ifay, Please refer to the article https://support.malwarebytes.com/docs/DOC-2632
  10. Hi @architect2018 We need to review additional logs, please contact customer support https://support.malwarebytes.com/community/consumer/pages/contact-us
  11. Hi @achzone Lifetime license key is entitled to windows computer only. For more info > https://support.malwarebytes.com/docs/DOC-2637
  12. Hi @Imanidiot You may be running into some new variant that has not been revealed to the Malwarebytes signature staff. If that's the case, they will need to obtain some additional information from you which may be sensitive and best not shown here in a public forum. In such cases, it's best to Submit a ticket. 
  13. Hi @jsab1924 Please refer to https://discussions.apple.com/thread/7901371
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