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adas

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  1. Hi @zimstl, Please refer to our pinned topic.
  2. Hi @DonThibault, Please let us know if below instructions did resolve the issue or not.
  3. Hi @MAXBAR1, We sincerely apologize for the inconvenience. We are aware of the issue and working actively to get this resolved.
  4. Issue resolved with the help of mwb-reinsall tool. Confirmed via Direct message.
  5. Hi @Laop, Yes, if you need to install app, refer to article > https://support.malwarebytes.com/hc/en-us/articles/360038479294 Also, kindly attach the above app log located at ~/Documents/ with name 'mwb_re-install_log.txt' via private message.
  6. Hi @Laop, Let's perform a clean uninstall & re-installation of the latest Malwarebytes for Mac version using the tool below: Note: The apple script will remove all files related to Malwarebytes and install the latest version of Malwarebytes for Mac. Download file MWB_Clean_Reinstall.zip from the link below https://malwarebytes.box.com/shared/static/rg3d6usn693nd4al8ey69txd8zw74wl4.zip Go to the Download folder Unzip the zipped file, then control-click and choose open “MWB_Clean_Reinstall" app, it will open a dialog to open the file to run, click open. Click Ok and provide the computer user’s login to allow the app to authenticate and run. Soon, it will open Malwarebytes welcome screen. This will remove your current version as well, so you need to set up scheduled scans again. Hope this helps.
  7. The issue reported by @Albuquirky is different than it is discussed here. It actually a high CPU consumption reported by @Albuquirky
  8. Hi @ETOC666, The version you were using is a free version, but if you believe you have subscribed to premium in past, please refer to below article to find license key. https://support.malwarebytes.com/hc/en-us/articles/360038523934-Find-my-premium-license-key
  9. Hi @ETOC666, The version you are using is already outdated. Please download the latest one for Catalina 10.15 from: https://support.malwarebytes.com/hc/en-us/articles/360038524394-Malwarebytes-home-products-and-macOS-compatibility
  10. Hi @1PW I have not received it here. 😞 Wondering you have enable beta updates.
  11. Hi @JRST, Detected apps are product from Systweak. We block all products from systweak as it has reached our PUP policy. For reconsideration, please refer to our PUP blog > https://www.malwarebytes.com/pup/ Also, refer to the article that is published for systweak by Malwarebytes. https://blog.malwarebytes.com/detections/pup-optional-systweak/ There's quite a lot of stuff that we detect that comes from the App Store. Just because something's on the App Store doesn't make it automatically legitimate. https://blog.malwarebytes.com/cybercrime/2018/07/we-block-shady-ad-blockers/ https://forums.malwarebytes.com/topic/234748-malwarebytes-for-mac-sending-apps-from-mac-store-onto-quarantine/
  12. @MAXBAR1, Thank you for the feedback. Do you remember by any chance the number of add-ons / extensions installed in Firefox? For Safari, I prefer to use KA-block or 1blocker.
  13. Hi @MacMedia I am unsure if that link if available for all. As I have heard, our installation logic are changing in future releases but user can always query version number from client machine. Adding @thomas for provide more info on this topic.
  14. Hi @MacMedia, try with below terminal cmd: cat /Library/Application\ Support/Malwarebytes/MBAM/Logs/product.info MBAM or NCEP as per product you have.
  15. @Latuasorella, May I ask to provide us the screenshot of the apps you want to delete. You ma use article on How to take a screenshot on your Mac - Apple Support
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