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adas

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  1. Hi @DaBuffalo, Let us know more information about the MacOS version. Is it a final release 10.14.5 (18F132) or beta? There was an issue with the beta version, please refer: https://forums.malwarebytes.com/topic/245698-issues-with-macos-10145-beta-2/ to allow an extension for real-time protection check from step 12 > https://support.malwarebytes.com/docs/DOC-2634
  2. Hi @fredcreek, Have you encountered this issue on your Mac OS system? This space is specific to windows product. Please clear the Quarantine from Malwarebytes app and restart the system. Hope this helps.
  3. Hi @fishless22, The extension gets back due to the sync feature of Chrome. Alvarnell instructions provided above should help to resolve the issue.
  4. Hi @Summertime, We can turn off the sync feature on chrome refer to the below article on how to turn off sync function. https://support.google.com/chrome/answer/185277?co=GENIE.Platform%3DDesktop&hl=en-GB Then delete the extension manually open chrome click on setting / three dots > more tools > extensions OR type chrome://extensions/ in address bar delete the unwanted extensions After that run a scan and clear quarantine
  5. @PaulBostock, The release history is available at https://support.malwarebytes.com/community/mac , under common topics.
  6. Hi @geezer2005, We need to remove the extension manually if Mojave is your current OS. Open finder, choose to go to folder from Go menu and copy paste below path ~/Library/Safari/Extensions delete searchExt.safariextz and rescan the system. More information on remedy failed for Mojave Users https://forums.malwarebytes.com/topic/239276-rtprotectiondaemon-full-disk-access-on-mojave/?do=findComment&comment=1281018
  7. Hi @Popeye, Yes, there is no beta version available for now. To install a stable/release version user needs to uninstall the beta by clicking on Malwarebytes help menu > uninstall Malwarebytes (Reboot recommended) the permalink for stable/release installer file is > https://downloads.malwarebytes.com/file/mb3-mac
  8. Hi @Tomari, Please avoid using third-party USB peripherals or screen sharing app while allowing extensions. Also, there is no need to unlock the lock pad, to perform this. Make sure you are on the right window under system preferences > security and privacy > General installation article > https://support.malwarebytes.com/docs/DOC-2634 refer to the article for RTP issue > https://support.malwarebytes.com/docs/DOC-2632 Please inform our support team if there is further assistance required https://support.malwarebytes.com/community/consumer/pages/contact-us
  9. Hi @eilis, You need to click confirm to move the detected threats to Quarantine. Please refer to page 16-18 for Scan process in our user guide https://www.malwarebytes.com/pdf/guides/Malwarebytes-For-Mac-User-Guide.pdf
  10. HI @Costa-VA You'd need to contact customer support about your options: https://support.malwarebytes.com/community/consumer/pages/contact-us
  11. Hi @jamesadrian, We need to review additional logs, please contact customer support https://support.malwarebytes.com/community/consumer/pages/contact-us
  12. Hi @TravellingRae, Below is the proper article to uninstall Malwarebytes Please use the script provided in step 2, to remove all versions and components of Malwarebytes.
  13. Hi @jamesadrian There must be at least one scan enabled if there is not any, you will see the message "You're not fully protected" on the dashboard. Set a new scheduled scan with help of https://support.malwarebytes.com/docs/DOC-2605
  14. Hi @catsgreimon You have our license server blocked in your hosts file. You will need to remove the keystone.mwbsys.com entry. You can also remove the telemetry.malwarebytes.com entry and just turn off the telemetry option at the bottom of Settings -> Applications. If you're unsure of how to remove those entries, here's a Microsoft entry on how to reset your hosts file: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
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