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  1. Hi @Tomari, Please avoid using third-party USB peripherals or screen sharing app while allowing extensions. Also, there is no need to unlock the lock pad, to perform this. Make sure you are on the right window under system preferences > security and privacy > General installation article > https://support.malwarebytes.com/docs/DOC-2634 refer to the article for RTP issue > https://support.malwarebytes.com/docs/DOC-2632 Please inform our support team if there is further assistance required https://support.malwarebytes.com/community/consumer/pages/contact-us
  2. Hi @eilis, You need to click confirm to move the detected threats to Quarantine. Please refer to page 16-18 for Scan process in our user guide https://www.malwarebytes.com/pdf/guides/Malwarebytes-For-Mac-User-Guide.pdf
  3. HI @Costa-VA You'd need to contact customer support about your options: https://support.malwarebytes.com/community/consumer/pages/contact-us
  4. Hi @VoxMechanica, Please refer
  5. adas

    Can't Scan

    Hi @jamesadrian, We need to review additional logs, please contact customer support https://support.malwarebytes.com/community/consumer/pages/contact-us
  6. Hi @TravellingRae, Below is the proper article to uninstall Malwarebytes Please use the script provided in step 2, to remove all versions and components of Malwarebytes.
  7. adas

    Can't Scan

    Hi @jamesadrian There must be at least one scan enabled if there is not any, you will see the message "You're not fully protected" on the dashboard. Set a new scheduled scan with help of https://support.malwarebytes.com/docs/DOC-2605
  8. Hi @catsgreimon You have our license server blocked in your hosts file. You will need to remove the keystone.mwbsys.com entry. You can also remove the telemetry.malwarebytes.com entry and just turn off the telemetry option at the bottom of Settings -> Applications. If you're unsure of how to remove those entries, here's a Microsoft entry on how to reset your hosts file: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
  9. Hi @ifay, Please refer to the article https://support.malwarebytes.com/docs/DOC-2632
  10. adas

    Installation Failure

    Hi @architect2018 We need to review additional logs, please contact customer support https://support.malwarebytes.com/community/consumer/pages/contact-us
  11. Hi @achzone Lifetime license key is entitled to windows computer only. For more info > https://support.malwarebytes.com/docs/DOC-2637
  12. adas

    Another WeKnow victim

    Hi @Imanidiot You may be running into some new variant that has not been revealed to the Malwarebytes signature staff. If that's the case, they will need to obtain some additional information from you which may be sensitive and best not shown here in a public forum. In such cases, it's best to Submit a ticket. 
  13. Hi @Ripdaman Please try the beta version
  14. adas

    Removing "SafeFinder'

    Hi @jsab1924 Please refer to https://discussions.apple.com/thread/7901371
  15. Hi Gt-truth If you would like to try the Beta version, please do the following: Open Malwarebytes and click Settings > Application tab Scroll down to Beta Application Updates and slide the toggle switch to the ON position. Ok the next prompt you see Scroll back up and click the Install Application Updates button

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