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  1. Hello, Thank you for checking. Next step would be to open a Customer Support Ticket and someone will assist you as soon as possible. Thank you.
  2. Hi @ALTGarth, Do you have multiple VPN profiles installed? Can you please check under Settings > General > VPN and tap ‘Malwarebytes Privacy’ to make it default. Try to connect iOS privacy and let us know if that helps.
  3. Hello @angieee33, I would recommend to restart the computer and follow the process one more time to run the support tool.
  4. Hello @spenksponk, The detected threat is different variant than OSX.SilverSparrow. We recommend to quarantine the detected threats and then reset the browser settings with help of article https://forums.malwarebytes.com/topic/236261-how-to-remove-the-after-effects-of-adware/?ct=1573744078 and restart the computer. We have published blog for sparrow malware: https://blog.malwarebytes.com/mac/2021/02/the-mystery-of-the-silver-sparrow-mac-malware/
  5. Hi @ImDamien, Thank you for providing the report to support team. Our support team will contact you as soon as possible. Meanwhile, please provide us below information if possible. - What app were installed that triggered the issue? - Did you turn off the System Integrity Protection ( SIP ) to install the app on m1 mac? - The above detection screenshot says the removal was failed, please let us know if you have removed the files manually after detection was shown.
  6. Hello @ImDamien, To review the macs status, please run our support tool on both macs and send us the zip file it creates on your desktop via direct message via this forum or create a support ticket https://support.malwarebytes.com/hc/en-us/requests/new Support tool for Mac > https://support.malwarebytes.com/hc/en-us/articles/360038519834-Upload-logs-to-your-ticket-using-the-Malwarebytes-Support-Tool-for-Mac
  7. Hi @michaelnb8, We recently release a new version 4.7.9 that should resolve the issue with installation. Download link > https://downloads.malwarebytes.com/file/mb-mac
  8. Hi @alicastro, Please run a new scan and observe if the detection repeats or not. Sometimes the detection overlaps with different protection updates.
  9. Hello @JKY, Thank you for reporting us the issue with privacy app. Please refer to previous post (https://forums.malwarebytes.com/topic/268088-not-able-to-access-internet/?do=findComment&comment=1427626 ) to gather our app reports so that we can further investigate the issue. Additionally, please let us know if you are running any other VPN apps along with our Privacy (VPN) app.
  10. Hi @mavrck, Apologies. Please don't attach MWB_Info.zip file to this post. Instead attach the file with below box link. Click here >>> Upload file requested
  11. Hello @mavrck, Greetings. We would like to gather Diagnostic/Debug logs to trace the issue. Please set the application to “Diagnostic mode”. To do that, click on privacy icon and click on “Gear Icon” or settings and toggle ON Diagnostic mode. After that, try connection different servers and use Internet to access sites. If the issue still persists, run our support tool with the help of below steps. Download support tool MBST-Mac.zip from the link below https://malwarebytes.box.com/shared/static/2ky50vuozkmbyngbvonosckm7zzx9b44.zip Note: ignore the flags/blockage from browsers as the tool is safe to run Go to Download folder Double click to Unzip/decompress the file, and press control or double click MBST-Mac and choose Open and proceed to the next step Enter your computer admin user password in the request; that password is not provided to the app, it simply tells the system that the app is authorized to perform those operations. Mojave or Catalina, above users need to allow this tool to access the finder app and system events. There is no need to allow contact and calendar. After tool finishes to collect log, it will create a zip file on the desktop with name MWB_Info.zip Please don't attach MWB_Info.zip file to this post. Instead attach the file with below box link. Click here >>> Upload file requested Thank you.
  12. Hi @trutane, Please provide us (if possible) link of chrome extension. There are more than three "Movie Finder" extension on chrome web store. Also, if you have copy of the extension, please attach us here.
  13. Hello @nicholasg, Please download the latest build 4.6.12 which address the installation issue for Big Sur 11.1. Download link > https://downloads.malwarebytes.com/file/mb-mac If this doesn't help to resolve the issue with your system, we recommend to create a support ticket from https://support.malwarebytes.com/hc/en-us/requests/new and provide us a system report created with the help of our support tool. For instructions please refer to below article (please don't post the zip file here) https://support.malwarebytes.com/hc/en-us/articles/360038519834
  14. Hi @Macintoshman, Please check your forum inbox. I have send you a message. From top right corner of forum page, click "message" icon to check messages.
  15. Hello @David59, I replied to your support ticket. There seems new variant that might be causing this issue.
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