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  1. Hello @angieee33, I would recommend to restart the computer and follow the process one more time to run the support tool.
  2. Hello @spenksponk, The detected threat is different variant than OSX.SilverSparrow. We recommend to quarantine the detected threats and then reset the browser settings with help of article https://forums.malwarebytes.com/topic/236261-how-to-remove-the-after-effects-of-adware/?ct=1573744078 and restart the computer. We have published blog for sparrow malware: https://blog.malwarebytes.com/mac/2021/02/the-mystery-of-the-silver-sparrow-mac-malware/
  3. Hi @ImDamien, Thank you for providing the report to support team. Our support team will contact you as soon as possible. Meanwhile, please provide us below information if possible. - What app were installed that triggered the issue? - Did you turn off the System Integrity Protection ( SIP ) to install the app on m1 mac? - The above detection screenshot says the removal was failed, please let us know if you have removed the files manually after detection was shown.
  4. Hello @ImDamien, To review the macs status, please run our support tool on both macs and send us the zip file it creates on your desktop via direct message via this forum or create a support ticket https://support.malwarebytes.com/hc/en-us/requests/new Support tool for Mac > https://support.malwarebytes.com/hc/en-us/articles/360038519834-Upload-logs-to-your-ticket-using-the-Malwarebytes-Support-Tool-for-Mac
  5. Hi @michaelnb8, We recently release a new version 4.7.9 that should resolve the issue with installation. Download link > https://downloads.malwarebytes.com/file/mb-mac
  6. Hi @alicastro, Please run a new scan and observe if the detection repeats or not. Sometimes the detection overlaps with different protection updates.
  7. Hello @JKY, Thank you for reporting us the issue with privacy app. Please refer to previous post (https://forums.malwarebytes.com/topic/268088-not-able-to-access-internet/?do=findComment&comment=1427626 ) to gather our app reports so that we can further investigate the issue. Additionally, please let us know if you are running any other VPN apps along with our Privacy (VPN) app.
  8. Hi @mavrck, Apologies. Please don't attach MWB_Info.zip file to this post. Instead attach the file with below box link. Click here >>> Upload file requested
  9. Hello @mavrck, Greetings. We would like to gather Diagnostic/Debug logs to trace the issue. Please set the application to “Diagnostic mode”. To do that, click on privacy icon and click on “Gear Icon” or settings and toggle ON Diagnostic mode. After that, try connection different servers and use Internet to access sites. If the issue still persists, run our support tool with the help of below steps. Download support tool MBST-Mac.zip from the link below https://malwarebytes.box.com/shared/static/2ky50vuozkmbyngbvonosckm7zzx9b44.zip Note: ignore the fla
  10. Hi @trutane, Please provide us (if possible) link of chrome extension. There are more than three "Movie Finder" extension on chrome web store. Also, if you have copy of the extension, please attach us here.
  11. Hello @nicholasg, Please download the latest build 4.6.12 which address the installation issue for Big Sur 11.1. Download link > https://downloads.malwarebytes.com/file/mb-mac If this doesn't help to resolve the issue with your system, we recommend to create a support ticket from https://support.malwarebytes.com/hc/en-us/requests/new and provide us a system report created with the help of our support tool. For instructions please refer to below article (please don't post the zip file here) https://support.malwarebytes.com/hc/en-us/art
  12. Hi @Macintoshman, Please check your forum inbox. I have send you a message. From top right corner of forum page, click "message" icon to check messages.
  13. Hello @David59, I replied to your support ticket. There seems new variant that might be causing this issue.
  14. Hi, Thank you for the screenshot. I am not sure where is the issue, but below are my assumptions: The scan on Oct 31, 7:05 AM is a pending scan from Oct 30. The scan on Oct 31, 9:31 PM is usual schedule scan but it seems the computer was turned off or set to sleep mode. This is the scan triggered for last pending scan. Please let us know how often computer go to sleep mode or shutdown. Let's check what other would like to add.
  15. Hello @Don0819, Please share us the screenshot of the schedule scan from the setting window?
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