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Don0819

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  1. Why do you think Malwarebytes did 3 scheduled scans on October 31st? I have it set to scan at 9 PM daily, and I have not touched that setting for weeks. I am on 4.6.11, MacOS 10.15.7.
  2. Thanks @adas, I changed my setting by turning off the beta updates now that this problem is resolved. I am on 4.6.11. Thanks again!
  3. I installed 4.6.11 on October 16, it has been over 9 days now with no RTProtectionDaemon crashes! I think it's fixed!! Thanks!
  4. Thanks @adas!! Let me know if you need anything else.
  5. @adasdo you want my support ticket number? FYI I did get a confirming email, it asked me to send the support tool file that's reduced, then they can look at it. I assume this is just a generic reply email that you expedited for me and I can ignore that?
  6. Never mind @adas, I turned on the real time services and I got a crash within 30 minutes! I ran the diagnostic program and just sent a support request through the link you gave, attaching the zip file. We'll see what happens!
  7. Thanks @adas, I ran the program to generate the zip file. I was thinking, I already cleared out the crash logs in the Console app, does the utility look for this info, ie will there be no evidence of a crash? If so I'll turn on the real time stuff again and let it crash, and then send the zip file. I guess I am asking did I mess up the data gathering by clearing the console crash log info. Thanks!
  8. I checked this morning, there were TWO more crashes last night - I took an image capture this time so you could see it. Are there any ideas? I can't have a program that regularly crashes running on my system, so I am going to turn off all the real time tuff for now until/unless there is an idea or an update to try. I turned on beta programs so I should get the next version when it comes out.
  9. FYI @adasand @treed, I got the RTProtectionDaemon crash (info below), so it's still not totally fixed in the beta I downloaded. From the time, it seems that was likely when I opened the lid of the laptop in the morning, so it was I assume, hibernating. Yet the Energy settings are set to "Prevent computer form sleeping when the display is off", and "Enable Power Nap". Hard disks are not put to sleep. It did it's nightly scan the night before, so nothing obvious that it was doing on the surface. Any next steps, or info you want? Process: RTProtectionDaemon [1616] Path: /Library/Application Support/Malwarebytes/*/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon Identifier: RTProtectionDaemon Version: 4.6 (4.6.10.3823) Code Type: X86-64 (Native) Parent Process: launchd [1] Responsible: RTProtectionDaemon [1616] User ID: 0 Date/Time: 2020-10-12 06:27:46.393 -0400 OS Version: Mac OS X 10.15.7 (19H2) Report Version: 12 Bridge OS Version: 4.6 (17P6610) Anonymous UUID: AE4B0726-8112-455B-A328-661A3EF39EC5 Sleep/Wake UUID: 334E66C9-94D5-4558-90D1-94AA544B8BE4 Time Awake Since Boot: 360000 seconds Time Since Wake: 790 seconds System Integrity Protection: enabled Crashed Thread: 2 Dispatch queue: Rtp.SysExt.Logic Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00007fd83108e898 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [1616]
  10. FYI @adas and @treed, it's been almost 6 days and no crashes! I would say the beta version fixed the RTProtectionDaemon crash. Thanks again!
  11. Thanks @treed so far so good on the beta - no crashes in two days! I will post back at the end of the week on how it's doing - hopefully clean!
  12. Thanks @adas I installed the beta, I'll watch it daily to see if there are any crashes and report back! Thanks for jumping in.
  13. Thanks @adas, is it possible the beta improves something in the area that crashed for me?
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