
Don0819
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Don0819 started following Malwarebytes did scheduled scan 3 times in one day - why?
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RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
Thanks @adas, I changed my setting by turning off the beta updates now that this problem is resolved. I am on 4.6.11. Thanks again! -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
I installed 4.6.11 on October 16, it has been over 9 days now with no RTProtectionDaemon crashes! I think it's fixed!! Thanks! -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
Thanks @adas!! Let me know if you need anything else. -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
@adasdo you want my support ticket number? FYI I did get a confirming email, it asked me to send the support tool file that's reduced, then they can look at it. I assume this is just a generic reply email that you expedited for me and I can ignore that? -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
Never mind @adas, I turned on the real time services and I got a crash within 30 minutes! I ran the diagnostic program and just sent a support request through the link you gave, attaching the zip file. We'll see what happens! -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
Thanks @adas, I ran the program to generate the zip file. I was thinking, I already cleared out the crash logs in the Console app, does the utility look for this info, ie will there be no evidence of a crash? If so I'll turn on the real time stuff again and let it crash, and then send the zip file. I guess I am asking did I mess up the data gathering by clearing the console crash log info. Thanks! -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
Oops forgot the screen shot! -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
I checked this morning, there were TWO more crashes last night - I took an image capture this time so you could see it. Are there any ideas? I can't have a program that regularly crashes running on my system, so I am going to turn off all the real time tuff for now until/unless there is an idea or an update to try. I turned on beta programs so I should get the next version when it comes out. -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
FYI @adasand @treed, I got the RTProtectionDaemon crash (info below), so it's still not totally fixed in the beta I downloaded. From the time, it seems that was likely when I opened the lid of the laptop in the morning, so it was I assume, hibernating. Yet the Energy settings are set to "Prevent computer form sleeping when the display is off", and "Enable Power Nap". Hard disks are not put to sleep. It did it's nightly scan the night before, so nothing obvious that it was doing on the surface. Any next steps, or info you want? Process: RTProtectionDaemon [1616] -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
FYI @adas and @treed, it's been almost 6 days and no crashes! I would say the beta version fixed the RTProtectionDaemon crash. Thanks again! -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
Thanks @treed so far so good on the beta - no crashes in two days! I will post back at the end of the week on how it's doing - hopefully clean! -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
Thanks @adas I installed the beta, I'll watch it daily to see if there are any crashes and report back! Thanks for jumping in. -
RTProtectionDaemon crashing
Don0819 replied to Don0819's topic in Malwarebytes for Mac Support Forum
Thanks @adas, is it possible the beta improves something in the area that crashed for me?