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treed

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Everything posted by treed

  1. I just realized I never responded here, but the problem was investigated and fixed last week. Thanks for the report.
  2. I can tell you that we are currently actively working on improving script detection, but I cannot give any information about when that might be complete.
  3. Thanks for the report. I'm not yet sure what's going on here, but the team is investigating.
  4. What you're seeing is not actually malware, it's a scam website trying to trick you into believing that your computer is infected. That phone number does not belong to Microsoft. If you were to call the number or interact with the website, the scammers would most likely attempt to convince you to pay them to "remove the virus" (which does not actually exist). Most likely, you reached this page through what is called "malvertising," or malicious advertising. A malicious ad that got into the ad feed on a legitimate website you visited probably redirected you there. Using an ad blocker, such as Browser Guard, can help with that, and can also block access to malicious websites that malvertising might direct you to. https://www.malwarebytes.com/browserguard
  5. Extensions for third-party browsers like Chrome are not supported on iOS. You can only use Safari extensions. Our Malwarebytes app for iOS contains functionality similar to Browser Guard, but that only works with Safari.
  6. There is currently no known malware capable of infecting a Mac via a PDF. There have been vulnerabilities in Adobe Acrobat Reader in the past that could be used for installing malware, but those were never exploited to drop Mac malware to my knowledge. It's especially a non-issue if you are using Preview to view PDFs on your Mac. If you're curious whether it might contain Windows malware, I'd recommend David's suggestion. Malwarebytes for Mac does not detect Windows malware.
  7. What server location are you connected to? Is it a US server, and if so, which one? Do you see any change if you choose a different location? We have seen that some websites incorrectly detect the location. I'm not sure exactly why, though perhaps someone else can help with that. In such cases, changing locations - or even disconnecting and reconnecting to get a different server within the same location - can solve the problem.
  8. You somehow landed on the macosx-update[dot]com website and were tricked into giving notification permissions to that site. Removing those notification permissions, as Al mentioned, is the solution. You may also wish to consider unchecking the box titled "Allow websites to ask for permission to send notifications" in the same preferences panel Al referred you to, to prevent this from happening again in the future. Note that your computer is not, in fact, infected. The notification from that website is attempting to scare you into downloading something you shouldn't download.
  9. I'm not working on the Privacy app any longer, so it's possible my information isn't 100% up to date. That said, I don't believe that our Privacy app is available in the Kindle store. Our Android anti-malware app used to be, many years ago, but due to low usage and new requirements (at the time) from Amazon that would have required significant work with very little expected to be gained, we removed it from that store, and never put the Privacy app there (unless something has changed recently that I'm unaware of). The only way currently to install on a Kindle, as far as I'm aware, is to install Google Play on the Kindle. Also, note that we don't guarantee that our VPN can be used to bypass geofencing. It may or may not be able to allow you to use Kindle Unlimited outside the US.
  10. Also, just a reminder that all of last week was a holiday for most folks at Malwarebytes, and what support staff were working were probably very busy and prioritizing the most critical cases. If you submitted a support ticket, please be patient as support catches up after the holidays.
  11. The way Apple decided to display these is unfortunate, because it's showing the name from the code signing identity rather than something more useful like the app name. This means that, for small independent developers, it will just show their name, yet you may have no idea the name of the person who wrote an independent app you're using. I have no idea who John McKilley is or what app he made, but it sounds like you found an answer. It would be useful if you could provide that info for others who might be searching for this answer.
  12. Getting malware on iOS is extremely unlikely for the vast majority of people, because it usually happens via vulnerabilities in the system being exploited by highly advanced adversaries. That said, I'd never say any means of getting malware is impossible, because you never know what vulnerabilities the bad guys find. If you have reason to believe you might be a target for a nation-state-level organization, then my advice to you is to turn on Lockdown Mode. https://support.apple.com/en-us/105120
  13. It looks like the cause of this crash has been fixed in the next version of MB5, which has not been released yet. The next beta should be available around the end of January.
  14. That is outdated info, Teams should be usable on iOS at this point. This is a recent change, but I'll pass this on to the team so that web page can get updated.
  15. Thanks! I appreciate you bringing this to our attention.
  16. Thanks for that information. I'll get back in touch with my contact at OWC and see if he can provide more information.
  17. Hmm, I'm not sure what's going on there. We did get contacted earlier this year by OWC about Malwarebytes preventing their SoftRAID Monitor agent from loading. We were unable to reproduce this here, with either our consumer software or our business software. We asked for more details about what they were seeing but never received them. Is SoftRAID actually displaying a message and requiring you to uninstall Malwarebytes before it will run? Or is it simply a warning? Are you seeing the SoftRAID Monitor running in Activity Monitor?
  18. When you say "scans," are you expecting that the iOS app will scan your phone for malware? If so, that is incorrect. Apple does not allow such activities, which means our iOS app provides different security features than our desktop apps. I can't help with the account issues, unfortunately. Our support team will need to help you there.
  19. I'm not entirely sure that I understand the issue. The My Ad Center pop-up is a part of YouTube. That is not malware. However, I'm not sure I understand why it's popping up repeatedly in your video. Is it appearing every time you try to play the video? If so, try disabling any browser extensions you have installed and see if that changes the behavior. This is also not likely to be malicious, and is more likely to be some kind of a glitch.
  20. I'm not sure that I understand what the issue is. Can you explain what you're having difficulty with in terms of reinstalling? There is a "Free download" button at the top of every (or almost every) page on the main malwarebytes.com site. Clicking that should download the installer. Are you having trouble with that download, or are you having a problem with some part of the installation process?
  21. If you click the Detection History card in the main Malwarebytes window, you'll see an Activity Log tab. That will tell you every time there's been a database update, and what the version number is.
  22. To be honest, I don't think that this has been tested by our QA team. However, I've also heard no reports whatsoever about Lockdown Mode breaking anything, from any of our millions of users.
  23. Yeah, we found an issue with one of the rules published in database version 622 that was causing problems in some cases. Those of you with problems that started yesterday, this should solve it. This would not, however, explain the original issue posted on November 18.
  24. Please follow the instructions here to collect logs via the Malwarebytes Support Tool: https://support.malwarebytes.com/docs/DOC-3235 Once you have the logs, please send them to me via a direct message. (Click or hover your mouse over my name or avatar at left, then click the Message button.)
  25. Are you using the consumer Malwarebytes product, or does your employer have our business product deployed to your laptop? If the former, my best guess is that Citrix does not know how to determine whether the consumer product is up-to-date, and use of our consumer product in a business environment is not one that we support.
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