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alvarnell

Malware Hunters
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About alvarnell

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    Macintosh Guru

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    Mountain View, CA, USA
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    Honorary Member
    Macintosh computing, Mac malware analysis and prevention.

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  1. Yes, should such updates ever become necessary. You will also continue to receive definition update upon release, which is approximately daily, but dependent on when new malware is found.
  2. Technically, it’s your Malwarebytes client, not server, but in any case you will find the version by selecting “About Malwarebytes...” from the Malwarebytes menu when the app is opened.
  3. Please check the Knowledge based articles on macOS version and its compatibility with Malwarebytes for Mac. https://support.malwarebytes.com/docs/DOC-1896
  4. If you haven’t yet followed the instructions in the “Nuke Chrome” section of the reference @MAXBAR1 gave you, then you didn’t fully remove it. @CaptainTickle & @TristanL If you have gone through all the applicable steps in that reference and are still unable to change your search engine, let us know and we’ll outline the next steps you need to perform to resolve the issue.
  5. So you have uploaded a system report with a trouble ticket then?
  6. I suspect that @gatortail is a busy guy with lots on his plate. Why do you require a post back for something you can easily check for yourself?
  7. And exactly what do you mean by “everything else?” Did it include all the applicable steps contained in this pinned article at the top of the forum you should have posted this to: Also, what malware did Malwarebytes identify and was it successfully removed? If you have done all that without being able to change the homepage, then you may have been infected by a new variant. In that case I recommend you submit a system report created with the help of below article (please don't post the zip file here). https://support.malwarebytes.com/docs/DOC-3235 Instead, log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support The staff should be able to help you with this when they return to work tomorrow.
  8. Probably. It still supports Snow Leopard after all this time. It won’t hurt to keep Malwarebytes v3, even in free mode, until/unless they stop supporting it.
  9. You must accomplish all of the items applicable to Safari and your setup before you will be able to change the homepage. If you have done that and are still unable to change it, then I recommend you submit a system report created with the help of below article (please don't post the zip file here). https://support.malwarebytes.com/docs/DOC-3235 Instead, log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support
  10. alvarnell

    Zark.be

    This article may explain it: However, I see that two other scanners on VirusTotal also detect it: https://www.virustotal.com/gui/file/35e4d70226a91f6631593d6074339d8a5a0c63bc30a6b9a59efc5a24d6636795/detection.
  11. Please refer to the pinned article at the top of this forum:
  12. First, please refer to this pinned posting at the top of the forum and follow all the applicable instructions: How to remove the after-effects of adware. If you verify that your wife's PC has exactly the same problem, there may be an issue with your network router that is causing it. Even if your subscription to Malwarebytes has expired, that should not stop you from opening and using it in the free mode for manual scanning, so that could be caused by malware blocking it or perhaps it just needs to be uninstalled in accordance with these instructions: Uninstall Malwarebytes for Mac v4 Uninstall Malwarebytes for Mac v3 Then download and reinstall it following: Download and install Malwarebytes for Mac v4. If none of this solves the problem then I recommend you submit a system report created with the help of below article (please don't post the zip file here). https://support.malwarebytes.com/docs/DOC-3235 Instead, log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support
  13. I can back the staff on saying the data included in that file is absolutely necessary to fully diagnose a variety of issues that may occur with the installation and operation of the software. It is no more than what is contained in similar diagnostic files that all the other anti-malware software I'm familiar with collect. You should also familiarize your self with the Malwarebytes Privacy Policy which will tell you exactly where all that data goes and doesn't go. The company itself has been around for about sixteen years and I've never heard a report of any person's data leaking out to anybody.
  14. Created or do you mean scanned? There is no list of locations being scanned as this is apparently proprietary information that if known would help malware developers (and possibly the competition, I suppose). Malwarebytes 1.3.1 is technically no longer supported, but I believe it's still receiving database updates. 1.3.1 and version 3 were initially equivalent in detection capability, but since then improvements to versions 3 and now 4 allow them to detect or block things that 1.3.1 cannot. A lot of users were confused by the information displayed during the scan process and you (are correct it only displayed threats that were currently being scanned for) so that was dropped. All versions only scan locations on your boot drive and nothing on any other mounted or unmounted drive. Perhaps the staff can comment on the difference in scanned times. I suspect they are now more efficient. In any case, I think that capability is the main reason you should no longer be using 1.3.1.
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