Jump to content

adas

Staff
  • Posts

    172
  • Joined

  • Last visited

Everything posted by adas

  1. Hello, Thank you for checking. Next step would be to open a Customer Support Ticket and someone will assist you as soon as possible. Thank you.
  2. Hi @ALTGarth, Do you have multiple VPN profiles installed? Can you please check under Settings > General > VPN and tap ‘Malwarebytes Privacy’ to make it default. Try to connect iOS privacy and let us know if that helps.
  3. Hello @angieee33, I would recommend to restart the computer and follow the process one more time to run the support tool.
  4. Hello @spenksponk, The detected threat is different variant than OSX.SilverSparrow. We recommend to quarantine the detected threats and then reset the browser settings with help of article https://forums.malwarebytes.com/topic/236261-how-to-remove-the-after-effects-of-adware/?ct=1573744078 and restart the computer. We have published blog for sparrow malware: https://blog.malwarebytes.com/mac/2021/02/the-mystery-of-the-silver-sparrow-mac-malware/
  5. Hi @ImDamien, Thank you for providing the report to support team. Our support team will contact you as soon as possible. Meanwhile, please provide us below information if possible. - What app were installed that triggered the issue? - Did you turn off the System Integrity Protection ( SIP ) to install the app on m1 mac? - The above detection screenshot says the removal was failed, please let us know if you have removed the files manually after detection was shown.
  6. Hello @ImDamien, To review the macs status, please run our support tool on both macs and send us the zip file it creates on your desktop via direct message via this forum or create a support ticket https://support.malwarebytes.com/hc/en-us/requests/new Support tool for Mac > https://support.malwarebytes.com/hc/en-us/articles/360038519834-Upload-logs-to-your-ticket-using-the-Malwarebytes-Support-Tool-for-Mac
  7. Hi @michaelnb8, We recently release a new version 4.7.9 that should resolve the issue with installation. Download link > https://downloads.malwarebytes.com/file/mb-mac
  8. Hi @alicastro, Please run a new scan and observe if the detection repeats or not. Sometimes the detection overlaps with different protection updates.
  9. Hello @JKY, Thank you for reporting us the issue with privacy app. Please refer to previous post (https://forums.malwarebytes.com/topic/268088-not-able-to-access-internet/?do=findComment&comment=1427626 ) to gather our app reports so that we can further investigate the issue. Additionally, please let us know if you are running any other VPN apps along with our Privacy (VPN) app.
  10. Hi @mavrck, Apologies. Please don't attach MWB_Info.zip file to this post. Instead attach the file with below box link. Click here >>> Upload file requested
  11. Hello @mavrck, Greetings. We would like to gather Diagnostic/Debug logs to trace the issue. Please set the application to “Diagnostic mode”. To do that, click on privacy icon and click on “Gear Icon” or settings and toggle ON Diagnostic mode. After that, try connection different servers and use Internet to access sites. If the issue still persists, run our support tool with the help of below steps. Download support tool MBST-Mac.zip from the link below https://malwarebytes.box.com/shared/static/2ky50vuozkmbyngbvonosckm7zzx9b44.zip Note: ignore the flags/blockage from browsers as the tool is safe to run Go to Download folder Double click to Unzip/decompress the file, and press control or double click MBST-Mac and choose Open and proceed to the next step Enter your computer admin user password in the request; that password is not provided to the app, it simply tells the system that the app is authorized to perform those operations. Mojave or Catalina, above users need to allow this tool to access the finder app and system events. There is no need to allow contact and calendar. After tool finishes to collect log, it will create a zip file on the desktop with name MWB_Info.zip Please don't attach MWB_Info.zip file to this post. Instead attach the file with below box link. Click here >>> Upload file requested Thank you.
  12. Hi @trutane, Please provide us (if possible) link of chrome extension. There are more than three "Movie Finder" extension on chrome web store. Also, if you have copy of the extension, please attach us here.
  13. Hello @nicholasg, Please download the latest build 4.6.12 which address the installation issue for Big Sur 11.1. Download link > https://downloads.malwarebytes.com/file/mb-mac If this doesn't help to resolve the issue with your system, we recommend to create a support ticket from https://support.malwarebytes.com/hc/en-us/requests/new and provide us a system report created with the help of our support tool. For instructions please refer to below article (please don't post the zip file here) https://support.malwarebytes.com/hc/en-us/articles/360038519834
  14. Hi @Macintoshman, Please check your forum inbox. I have send you a message. From top right corner of forum page, click "message" icon to check messages.
  15. Hello @David59, I replied to your support ticket. There seems new variant that might be causing this issue.
  16. Hi, Thank you for the screenshot. I am not sure where is the issue, but below are my assumptions: The scan on Oct 31, 7:05 AM is a pending scan from Oct 30. The scan on Oct 31, 9:31 PM is usual schedule scan but it seems the computer was turned off or set to sleep mode. This is the scan triggered for last pending scan. Please let us know how often computer go to sleep mode or shutdown. Let's check what other would like to add.
  17. Hello @Don0819, Please share us the screenshot of the schedule scan from the setting window?
  18. Hi @dah512, Please refer to our guide on How to remove the after-effects of adware which was mentioned by 1PW as well. If this doesn't help, please log a support ticket with us and provide us the support tool reports. To get support tool reports, please refer to below KB article (please don't post the zip file here). https://support.malwarebytes.com/hc/en-us/articles/360038519834 Instead, log a support ticket with help of below link and attach the zip file with the email. https://support.malwarebytes.com/hc/en-us/requests/new
  19. Hi @1PW, Yes, it is released as public version yesterday evening (oct-27). https://support.malwarebytes.com/hc/en-us/sections/360005863193-Release-History-News Thank you @alvarnell
  20. Hello @Don0819, Thank you very much for the update. The version 4.6.11 is also published to our public release. download link > https://downloads.malwarebytes.com/file/mb-mac Release History & News > https://support.malwarebytes.com/hc/en-us/sections/360005863193-Release-History-News
  21. Hello All, Please try our new beta version 4.6.11 released recently and provide us your feedback on crash issues. Download link > https://ark.mwbsys.com/mmac.installer.consumer/v4_6/beta Thank you all.
  22. Hi @Torre, We would like to further investigate the high CPU usage issue and for that would like to gather additional information as troubleshooting reports. Please provide us a system report created with the help of below article (please don't post the zip file here). https://support.malwarebytes.com/hc/en-us/articles/360038519834 Instead, attach the zip file with the support ticket you have. We will continue working via support ticket. https://support.malwarebytes.com/hc/en-us/requests/new
  23. Hi @Don0819, No worries. I have located your support ticket. Please allow us sometime to go through the reports and we will continue working via the support ticket.
  24. Hi @Don0819, Thank you for the feedback. We would like to gather additional information as troubleshooting logs and for that, provide us a system report created with the help of below article (please don't post the zip file here). https://support.malwarebytes.com/hc/en-us/articles/360038519834 Instead, log a support ticket with help of below link and attach the zip file with the email. After submitting a support ticket, please provide here the support ticket number. https://support.malwarebytes.com/hc/en-us/requests/new
  25. Hi @Don0819, Yes, I believe beta build have couple of improvements for Catalina and beta Big Sur. Please try the beta build and let us know if there was any change with crash.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.