iphone not syncing in itunes with Malwarebytes 4.0.4

[LoWd0Wn]

I was having trouble getting my iphone and ipad to sync as it kept saying I was loosing connection then unable to find back up. I googled the problem and it said to check my windows security settings. It said sometime an anti virus will stop the syncing. Well it sure did. I turned off Malware bytes and itunes came right back and I saw my devices and last back ups. So something in Malware bytes 4.0.4 is not working with itunes. I have been using iTunes for years and years and no problem until today with malwarebytes.

So I hope it gets to the people that read this and pass it on to fix this. I tried everything else and once I turned it off it all worked fine.

[Malwarebytes]

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[Porthos]

You solved your issue already.

 

[LiquidTension]

We hope to have a fix available in a future Malwarebytes update. Currently, the fix is available in the latest version of standalone Malwarebytes Anti-Ransomware: https://forums.malwarebytes.com/topic/211708-latest-version-mbarw-beta-v-0918807-build-278-released-feb-5-2020/

Edited February 10, 2020 by LiquidTension

[LoWd0Wn]

Thanks

[LiquidTension]

Once we have a fix available in Malwarebytes version 4, we'll update the forum so you know when the exclusions can be removed.

[skcusime]

Was this issue fixed in version 4.1.0 ?

[LoWd0Wn]

I am not sure as they said they would post it when we could take off the exclusions.

[Porthos]

26 minutes ago, skcusime said:

Was this issue fixed in version 4.1.0 ?

It has not been fixed yet im sorry.

[tetonbob]

Greetings, all. We'd like to let you know we've released a new Beta version 4.1.0.56-1.0.853 which addresses this issue. More information here:

https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?do=findComment&comment=1367093

Edited March 13, 2020 by tetonbob

[tetonbob]

 I'd meant to post this sooner. Components Update: 4.1.0.56 version 1.0.854 was released Wednesday March 18.

Quote

Addressed: Certain Ransomware protection incompatibilities with Kaspersky, iTunes and Photoshop

 

[LoWd0Wn]

So can we remove the 2 folders from the allow list that were related to the itunes  issue? Program files and program files (x86) /common files /apple.

Pls confirm.

 

[Porthos]

4 minutes ago, LoWd0Wn said:

So can we remove the 2 folders from the allow list that were related to the itunes  issue? Program files and program files (x86) /common files /apple.

Pls confirm.

 

That is correct. If you have issues after please post.

[tetonbob]

@LoWd0Wn - yes, you can remove those 2 folders from your Allow List.

[LoWd0Wn]

Much Appreciated !!

2 Folders removed. All is working well with iTunes.

 

[nikhils]

Thank you for confirming @LoWd0Wn