dwj7738 Posted December 13, 2019 ID:1350536 Share Posted December 13, 2019 Ran Farbar64 and mb-check logs are attached. no minidump or *.dmp in c:\windows mb-check-results.zip FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 13, 2019 Staff ID:1350537 Share Posted December 13, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted December 13, 2019 ID:1350540 Share Posted December 13, 2019 Greetings, Your logs don't look right. I don't know if it is because you used an older version of the Support Tool or because your Malwarebytes installation is corrupt or if there is some other cause but something is definitely off. Please do the following, making sure that you download the latest version of the Support Tool from the link provided below: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here Please let us know how it goes and if the issue is resolved or not. Thanks Link to post Share on other sites More sharing options...
dwj7738 Posted December 13, 2019 Author ID:1350543 Share Posted December 13, 2019 I didn't use thmbst-grab-results.zipe malware bytes tool I used the tools from another post Here are the results from the tool Link to post Share on other sites More sharing options...
exile360 Posted December 13, 2019 ID:1350547 Share Posted December 13, 2019 Thanks, I don't see anything that seems particularly problematic, however you don't exactly have a typical setup either with all those additional user accounts so it is possible that you've exposed a bug that Malwarebytes hasn't tested for. With that said, how are things running now? Have you seen any further BSOD's or was it just a one time issue? Also, I see that you also use uTorrent and have excluded your download folders from Malwarebytes. This means that if you have downloaded anything malicious it would be ignored by Malwarebytes so if you have downloaded anything that might be risky or might come from an unknown/untrusted source then infection is also possible (I'm not saying the system is infected, only that it could be a possibility/risk). If you've observed any other odd behaviors or issues outside of the BSOD then it might be worthwhile to get the system checked by one of our malware removal specialists just to make certain there are no threats present on the system causing problems. If you wish to proceed with that then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any threats that might be present on the system. Beyond that, if the BSOD has not occurred again then I can only suggest continuing to monitor the situation and if the issue returns please let us know. I would also suggest configuring Windows to create memory dumps for any crashes that occur as that data will be essential for troubleshooting the issue further if it is repeatable. Instructions on doing so can be found here; I would recommend setting it to create a full memory dump if possible, however if that would be too large due to the amount of RAM in your system then configure it to create a minidump instead. Link to post Share on other sites More sharing options...
artspret Posted January 25, 2020 ID:1358497 Share Posted January 25, 2020 I'm getting bsod also. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted January 25, 2020 ID:1358498 Share Posted January 25, 2020 2 minutes ago, artspret said: I'm getting bsod also. Please install the current beta to see if it helps. You can install it by enabling the option for beta updates near the bottom of the General tab found under settings which you can access by clicking the small gear icon in the upper right area of the main Malwarebytes UI. Once enabled, scroll back near the top of the same tab and click the Check for updates button and allow it to download and install the new update, then restart your system, remove the exclusion you created and test to see if the issue is resolved. Link to post Share on other sites More sharing options...
nikhils Posted January 27, 2020 ID:1358886 Share Posted January 27, 2020 Hello @artspret The fix for the BSOD that @Porthos suggested is available in CU 1.0.804 which is live now: Please follow the post. Link to post Share on other sites More sharing options...
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