AdvancedSetup

I'm infected - What do I do now?

1 post in this topic

ID: 1   Posted (edited)

Hello and welcome to Malwarebytes

 

Please do not reply to another users post in the Malware Removal for Windows sub-forum.

If you're infected or think you are, please start your own topic as needed after reading the information below.

Our program, Malwarebytes can detect and remove most malware with no further actions required for free.

Please download, install, update and do a Threat Scan with Malwarebytes

If your current anti-virus solution let this infection through please consider purchasing the Premium version of Malwarebytes for additional protection.

If you're still experiencing issues after running the above procedures, then please follow the instructions below.

Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult.

 

NOTE: Please be patient.  When the site is busy it can sometimes take up to 48 hours before someone will be able to assist you.

If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know.

 

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to the disclaimer.
  • Press the Scan button.

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  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually
  • Please attach both logs to your reply if possible. Otherwise, you may copy/paste the logs directly if you have to, but an attachment is better.
  • To save attachments please click the link as shown below. Then browse to where your file is located and select it and click the Open button.

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  • Then post a new topic here.

 

  • After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by mail when someone has replied to your post.

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  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (such as Install/Uninstall programs, using special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  • Also, please do not 'bump' or add a reply to your topic once it is started. Topics which appear to have replies are considered to have a  helper assisting them and may be overlooked, resulting in a longer waiting period for help.

NOTE: If you're using Peer 2 Peer software such as uTorrent or similar please completely disable it from running while being assisted here.

Troubleshooting Tips

Edited by AdvancedSetup
Updated wording

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