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Found 17 results

  1. I am on the latest version 4.1.2.73 1.0.1003. It just randomly crashes sometimes giving IRQL not less or equal. It happened a while back and I ran the Malwarebytes Support Tool and that worked for a while but it has started happening again. Here's the .dmp and malwarebytes check results. mb-check-results.zip 080820-44953-01.dmp 081120-50781-01.dmp
  2. happened yesterday and today, searched around and found out that malwarebytes is causing it.. I turned off real time web protection because an admin suggested it to another user and it worked for them. Please fix this / help me
  3. Ran Farbar64 and mb-check logs are attached. no minidump or *.dmp in c:\windows mb-check-results.zip FRST.txt Addition.txt
  4. Hello, During this month I've been experiencing multiple BSODs due to what I'm assuming mwac.sys. I've attached the required Sysnative file and included my computer details below. · OS - Windows 7 · x64 ? · What was original installed OS on system? · OEM version · 2014 · Installation Date: 4/2/2014 · CPU: Intel Core i5 4670K @ 3.40GHz · Video Card: 2047MB NVIDIA GeForce GTX 760 (MSI) · MotherBoard - MSI Z87-G55 (MS-7821) · Power Supply - In Win 650 W 80+ Bronze Certified ATX Power Supply · Desktop Please let me know if additional information is needed. Thanks - Anders SysnativeFileCollectionApp AC2020.zip
  5. Twice now in the last week, my system has crashed for no apparent reason giving me the BSOD. In one case, I was typing an email. The other case occurred while the computer was idle. I have Windows 10 Pro and am using the latest paid version of Malwarebytes - Premium 3.4.4. Windows gave me the following message: "Stop code: SYSTEM SCAN AT RAISED IRQL CAUGHT IMPROPER DRIVER UPLOAD. What failed: mwac.sys". As far as I can tell, everything is up to date. If you require additional information, please let me know. Thanks.
  6. For three days in a row I have experienced a BSOD on my new Win10 laptop with a Stop code of PAGE_FAULT_IN_NONPAGED_AREA caused by mwac.sys Attached is my MB check file. Please tell me what to do? mb-check-results.zip
  7. Hi, I'm getting a bad pool header bsod. It happens when I connect to the internet. I have uninstalled bitdefender 2017, and the bsod still persists. I started getting this error when the installed on date for bitdefender in programs and features changed randomly ( which has happened twice now.) I'm not sure if this is to do with malware. Malwarebytes anti-exploits installed on date also changed randomly. I don't know if this is normal behaviour. I started a thread here that has minidump files in it: https://www.tenforums.com/bsod-crashes-debugging/83605-bsod-bad-pool-header-when-connecting-internet.html#post1017081 Thanks for reading! =) -Red.
  8. Hello, I apologise for posting the new topic with same title. This is probably third one since I seen others facing the same BSOD issue as I had encountered it today. The bug check string and code are: BAD_HEADER_POOL and 0x00000019. Others determined the bug check as a memory problem. MemTest86+ came back no errors after running four passes. WinDBG showed it otherwise. The message said, "*** WARNING: Unable to verify timestamp for mwac.sys *** ERROR: Module load completed but symbols could not be loaded for mwac.sys. This is something to do with Malwarebytes 3.0 and networking issue. I followed the temporary workaround by switching off the web protection to prevent BSOD from occurring while web browsing. Before upgrading to Malwarebytes v3.0, I haven't encountered any BSODs with Malwarebytes Anti-Malware v2.2 installed in my system. There still are none of hardware conflicts in the device manager prior to/following to the upgrade. No issues using older, stable drivers such as Intel RST and MEI installed on Windows 10 1607 build 14939.576. I am still using the latest driver installed by Windows Update for EnGenius EUB9603 EXT USB Wireless Adapter. Here's the attached files: 1. logs.zip 2. 121916-7140-01.dmp 3. FRST.txt 4. Addition.txt
  9. Got a BSOD this morning - Page Fault in non Paged Area caused by mwac.sys. Hopefully a one-off but I've gathered the logs in case they help resolve a bug · OS - Windows 10, x64 OEM upgraded from Window 8.1 Hardware about 5 years old. · What was original installed OS on system? · Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? · Age of system (hardware) · Age of OS installation - have you re-installed the OS? · CPU AMD Phenom II X4 955 · Video Card AMD Radeon HD5670 · MotherBoard -Gigabyte GA870a-UD3 · Power Supply - Antec 500W · System Manufacturer - Hone build desktop perfmon.zip SysnativeFileCollectionApp.zip
  10. I have lost everything this time. I have BSOD non stop since march. I can not take this anymore. I have already sent the computer back to HP and they sent it back and put a new Ethernet and network card in it. Now this computer that's new since March and has done it since I bought it, now my Dell that Iv had since 2013 is doing it. They all have one thing in common and the logs now show me that Its your protection that has been making me going in circles crying I have lost all my memories and documents now. PLEASE lets work on this right now and lets fix this. Then when I'm done with this were going to get my other laptop that wont go past a black screen at login after it BSOD with the same exact Critical Kernal System service exeption due to Tcpip.sys causing the BSOD. Microsoft and I have reinstalled windows 7 times now. HP AND Dell both now have done all they can. Everytime I get a new computer I have no choice but to install your service. I live in a church. We are targets constantly with attacks that your service blocks the malware all the time. I can not be without Malwarebytes. This is NOT an option. The only option is for someone here to start telling me what to do. The BSOD made it all the way from restore to the very last update that was MS windows 10 latest build update and it Crashed. Before that I clicked on a youtube video and got the BSOD . It always happens to me in the moments I am trying to browse safe and to update. It says its a Ip type issue and Malwarebytes is the blame I have learned. That explains why I have restarted and your service is not running and didn't start like it always does. Its not even running. When I first reinstalled it today the Realtime protection kept saying "Off" and I would say Fix and turn on from the right bottom right clicking. I restarted the service in Admin tools and it didn't work. I had to restart 3 times and run Fixdamage. I cant keep this up. Please help me!! I just want to play online again!! BSOD Tcpip.sys Kernal critical fail.docx
  11. Confirming BSOD when launching MBAM on Windows 10 Insider Build 14951. Fault on mwac.sys As seen by others on the Fast track of the Windows Insider program.
  12. As others have experienced, I ran into the issue with Microsoft Edge failing to launch with MBAE running with Build 14936. Uninstalling MBAE, deleting the Program Data folder did not help. With numerous reports in Feedback Hub (including mine), I let it ride since I was not about to disable MBAE and a Microsoft Engineer had responded that the issue was being investigated. Fast forward to new Build 14942 installed 07Oct2016. The same issue with MBAE continued. I reported it both in Feedback Hub and Tweeted (https://twitter.com/SecurityGarden/status/784529397101498368) which resulted in a request for a bug report, which I submitted here: https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/9256746/. (WER report attached) This morning I noticed I could not access Outlook.com from this machine but had no problem accessing other sites or Outlook.com on my laptop which is running Windows 10 Anniversary Update. After clearing cache/cookies, I decided to restart. In addition to the normal restart option, there was the option to restart and install updates. Going to Windows Update, it showed that a restart was needed to complete the install of Build 14942. I went ahead with the restart/install option and after a couple attempts, the system was rolled back to Build 14936. After that completed, again Build 14942 was ready to install. After it failed, this time it showed the new BSOD QR Code and indicated mwac.sys. I quickly changed to the Slow Insider Preview ring to prevent the reinstall/rollback loop and located the memory.dmp. Hoping both the WER report and Memory.dmp help the developers. Note: Both Rootkit scan and Enable self-protection module are UNchecked. MEMORY.DMP.zip Report.zip
  13. When running Malwarebytes after the update to the new build, the system bsods with the exception: mwac.sys OS Name Microsoft Windows 10 Pro Insider Preview x64 Version 10.0.14946 Build 14946 Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s) Video Card Nvidia GTX770 GDDR5-2GB OC Graphics Card MotherBoard Asus Z97-Pro (Wifi AC) LGA 1150 Motherboard Power Supply Corsair AX760 ATX Power Supply Desktop ✔ I don't think SysnativeFileCollectionApp completed, but there is some dump information I provided. perfmon.zip SysnativeFileCollectionApp.zip
  14. As per other posts, MBAM is broken in/by Insider Build 14942. Disabling MBAM from running at startup & disabling rootkit detection allows the build update to be installed but obviously there is no protection. However, any attempt to start MBAM results in the BSOD. Website and rootkit protection are disabled as is start with windows but when I attempt to start MBAM from the icon/menu it results in the same MWAC.SYS BSOD.
  15. Hello. I found a forum thread to JerrBear, who seems to have had problems to ones similar I've had in recent months. I've had very few Blue Screens of Death in the time I've owned my current PC, which typically runs quite efficiently, at least until recently. I started having multiple BSODs in a day, my husband the geek tried to trouble shoot, to no avail. My machine wasn't storing crash dump data until very recently, when we realized that CrapCleaner was deleting my dump files. (Incidentally, my husband is also having similar issues on his PC.) Like JerrBear, we run BitDefender Total Security, always kept up to date, & Malwarebytes Premium. The dump files from the latest crash indicate that the module mwac.sys may be in conflict w/ my Win 7 OS. From my reading of JerrBear's issues, it seems that the solution to my BSOD problems must be tailor made. I hope one of your staff can save me from these dang BSODs! Many thanks, Jeanne
  16. System Information (local) Computer name: ARLETTE-PC2 Windows version: Windows 10 , 10.0, build: 10586 Windows dir: C:\WINDOWS Hardware: h8-1250eb, Hewlett-Packard, PEGATRON CORPORATION, 2AB5 CPU: GenuineIntel Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz Intel586, level: 6 8 logical processors, active mask: 255 RAM: 12864253952 bytes total Crash Dump Analysis Page 1 of 3 file:///C:/Users/Arlette/AppData/Local/Temp/rsptmp688859992171.html 12/04/2016 Crash dump directory: C:\WINDOWS\Minidump Crash dumps are enabled on your computer. On Mon 11/04/2016 14:09:11 GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\041116-16843-01.dmp This was probably caused by the following module: mwac.sys (mwac+0x90BF) Bugcheck code: 0xC2 (0x7, 0x126C, 0x0, 0xFFFFE001847DA3D8) Error: BAD_POOL_CALLER file path: C:\WINDOWS\system32\drivers\mwac.sys product: Malwarebytes Web Access Control company: Malwarebytes Corporation description: Malwarebytes Web Access Control Bug check description: This indicates that the current thread is making a bad pool request. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Access Control, Malwarebytes Corporation). Google query: Malwarebytes Corporation BAD_POOL_CALLER On Mon 11/04/2016 14:09:11 GMT your computer crashed crash dump file: C:\WINDOWS\memory.dmp This was probably caused by the following module: mwac.sys (mwac+0x90BF) Bugcheck code: 0xC2 (0x7, 0x126C, 0x0, 0xFFFFE001847DA3D8) Error: BAD_POOL_CALLER file path: C:\WINDOWS\system32\drivers\mwac.sys product: Malwarebytes Web Access Control company: Malwarebytes Corporation description: Malwarebytes Web Access Control Bug check description: This indicates that the current thread is making a bad pool request. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Access Control, Malwarebytes Corporation). Google query: Malwarebytes Corporation BAD_POOL_CALLER On Mon 11/04/2016 6:00:47 GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\041116-21703-01.dmp This was probably caused by the following module: mwac.sys (mwac+0x61B8) Bugcheck code: 0xC2 (0x7, 0x126C, 0x0, 0xFFFFE00201BFE5A8) Error: BAD_POOL_CALLER file path: C:\WINDOWS\system32\drivers\mwac.sys product: Malwarebytes Web Access Control company: Malwarebytes Corporation description: Malwarebytes Web Access Control Bug check description: This indicates that the current thread is making a bad pool request. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Access Control, Malwarebytes Corporation). Google query: Malwarebytes Corporation BAD_POOL_CALLER Page 2 of 3 file:///C:/Users/Arlette/AppData/Local/Temp/rsptmp688859992171.html 12/04/2016 Conclusion 3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: mwac.sys (Malwarebytes Web Access Control, Malwarebytes Corporation) If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems. Above the report from who crashed. A few days ago I got a fake popup telling me my that my computer was infected, hit the OFF button and restarted the computer and everything seemed normal, I don't know if this is relevant to the next problem of BSOD, I just mention it to be complete. After the first bad_pool_caller I totally uninstalled mbam and reinstalled, did a full scan, also a full scan with BitDefender, nothing was found and for a while the computer acted normally, until the next BSOD. I did a search and found out that BitDefender can also be the reason. Websites did not display properly in Chrome and Edge as well. I uninstalled BitDefender and installed Kaspersky Internet Security and all seems OK, still I don't know if the problem will come back and what do I eventually have to do to prevent that error in the future. Thanks in advance. PS : I had to copy the full text since I still could not attach files
  17. I noticed in my ntbtlog that MBAMSwissArmy.sys and mwac.sys have many successful loads in a given boot log. Why does it keep being reloaded (25 times!)? I'm running Windows 8.1 Media Center Edition and was recently automatically upgraded from Malwarebytes Pro to the newer 2.0.1.1004.
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