jamesadrian Posted October 18, 2018 ID:1276302 Share Posted October 18, 2018 (edited) I have a premium license. I have a Mac running OS 10.13.6. The Malwarebytes expiration date is next year. I cannot get it to scan. This started when I opted for scheduled scans. Undoing it does not help. What should I do? Thank you for your help. Jim Adrian jim@futurebeacon.com Edited October 18, 2018 by dcollins Link to post Share on other sites More sharing options...
Firefox Posted October 18, 2018 ID:1276312 Share Posted October 18, 2018 Hello and Welcome! First off, never post your License Key in a public forum… I have asked someone from staff to remove it so it can not get used by anyone else and then get blacklisted. That being said, please post the requested logs by the bot above so we can help you better. Link to post Share on other sites More sharing options...
exile360 Posted October 18, 2018 ID:1276321 Share Posted October 18, 2018 The user is running the Mac version (OS stated as being Mac running OS 10.13.6) so this should be moved to the Malwarebytes for Mac area to receive proper assistance. Link to post Share on other sites More sharing options...
Staff treed Posted October 19, 2018 Staff ID:1276479 Share Posted October 19, 2018 On 10/18/2018 at 8:34 AM, jamesadrian said: I cannot get it to scan. Can you provide more information about what is happening? What happens when you try to scan? Link to post Share on other sites More sharing options...
jamesadrian Posted October 19, 2018 Author ID:1276531 Share Posted October 19, 2018 Treed, For some reason, it started working in manual mode again. I have no explanation. Thank you for your help. Jim Adrian Link to post Share on other sites More sharing options...
jamesadrian Posted October 20, 2018 Author ID:1276632 Share Posted October 20, 2018 Now I get a message that I am not fully protected and a scheduled scan box appears next to it. I wish I never tried the scheduled scan. I turn on Malwarebytes once each morning and I would like to do that without a scheduled scan. Thank you for your help. Jim Adrian Link to post Share on other sites More sharing options...
exile360 Posted October 20, 2018 ID:1276638 Share Posted October 20, 2018 You should be able to disable the scheduled scan by accessing the scheduler (instructions available here) and unchecking the box next to Allow this scan to be performed, assuming there is no way to select and delete/remove the scheduled scan in the main scheduler interface (I'm not sure myself as I don't own a Mac, and the Windows version is quite a bit different as far as I can tell). Link to post Share on other sites More sharing options...
jamesadrian Posted October 21, 2018 Author ID:1276831 Share Posted October 21, 2018 exile360, Scheduled scans have been deleted; yet I still get the message "You're not fully protected" whenever I invoke the program. How do I get back to where I was before I tried scheduling a scan? Thank you for your help. Jim Adrian Link to post Share on other sites More sharing options...
Massimiliano Posted October 21, 2018 ID:1276847 Share Posted October 21, 2018 I do not know how much you can serve but you could try this. Turn off the premium license. Remove Malwarebytes with the in-app uninstaller. Restart the Mac. Reinstall Malwarebytes. Activate the Premium license. So you should solve. Link to post Share on other sites More sharing options...
Massimiliano Posted October 21, 2018 ID:1276849 Share Posted October 21, 2018 The scheduled scan remains set by default every hour. The only thing you can do is change the time and leave the default setting. So I never had problems. If you do not have a premium or trial license (it’s valid for 30 day) you do not have real time protection and the scheduled scan is monthly and that's why it tells you not fully protected. Link to post Share on other sites More sharing options...
Staff adas Posted October 22, 2018 Staff ID:1276975 Share Posted October 22, 2018 Hi @jamesadrian 17 hours ago, jamesadrian said: Scheduled scans have been deleted; yet I still get the message "You're not fully protected" whenever I invoke the program. How do I get back to where I was before I tried scheduling a scan? 1 There must be at least one scan enabled if there is not any, you will see the message "You're not fully protected" on the dashboard. Set a new scheduled scan with help of https://support.malwarebytes.com/docs/DOC-2605 Link to post Share on other sites More sharing options...
Staff treed Posted October 22, 2018 Staff ID:1276995 Share Posted October 22, 2018 Below the "You're not fully protected" text, there is more text that tells you why that message is appearing. What does it say there? Link to post Share on other sites More sharing options...
jamesadrian Posted October 24, 2018 Author ID:1277370 Share Posted October 24, 2018 I have been attempting to reinstall Malwarebytes. It goes through the installation but gets stuck on Security and Privacy. It spins an rotary icon for an hour or more. It shows no sign of stopping. I have my key handy, but it didn't ask for it yet. I uninstalled the software before invoking the most recent install package. What can I do? Thank you for your help. Jim Adrian Link to post Share on other sites More sharing options...
jamesadrian Posted October 24, 2018 Author ID:1277372 Share Posted October 24, 2018 I finally it continue and it asked me to allow "Malwarebytes Corporation" in my preferences under security and I did not discover how, so I clicked on do it later and it seemed to install but when I started the program it said something about background not working, contact support. Thank you for your help. Jim Adrian Link to post Share on other sites More sharing options...
Staff adas Posted October 24, 2018 Staff ID:1277389 Share Posted October 24, 2018 Hi @jamesadrian, We need to review additional logs, please contact customer support https://support.malwarebytes.com/community/consumer/pages/contact-us Link to post Share on other sites More sharing options...
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