Excel opening blank when you double-click a file icon or file name

[Norwian]

MB 3.5.1.2522 Default advanced settings. Excel 2016.

When double click an excel file Excel just open a blank workbook but not the worksheet. Then Excel File > Open works normaly.

If I quit MB, double clicking excel files work as usual and open the worksheet.

Any comment will be appreciated.

 

 

[Malwarebytes]

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[plb4333]

2 hours ago, Norwian said:

MB 3.5.1.2522 Default advanced settings. Excel 2016.

When double click an excel file Excel just open a blank workbook but not the worksheet. Then Excel File > Open works normaly.

If I quit MB, double clicking excel files work as usual and open the worksheet.

Any comment will be appreciated.

 

 

Sounds like the Anti-Ransomware feature, and disabling it would help. It has too many bugs when it comes to files and not releasing its hold/handle

[Firefox]

Please provide the requested logs so we can see what may be going on. As a side note, I have Excel 2016 and can't reproduce this issue.

Please provide the following logs:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    
• Place a checkmark next to Accept License Agreement and click Next
• You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
• Click the Advanced Options link
  
• Click the Gather Logs button
  
• A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
• Upon completion, click OK
• A file named mbst-grab-results.zip will be saved to your Desktop
• Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file:
  

 

[Norwian]

Requested file

mbst-grab-results.zip

[Firefox]

Thanks for the logs, let wait for a member of staff to review them...

@dcollins @nikhils @AdvancedSetup

[AdvancedSetup]

Hello @Norwian

What's odd is something stopped the FRST logs from being generated. Please try to run this manually for us.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thanks

Ron

 

[Thorastur]

I am having same problem and it is not MBAM, becouse actually i have it disabled and only have windows defender running, i think the problem it is about last updates of Microsoft

[Norwian]

Thanks @AdvancedSetup for your help,

Here are requested files,

Addition.txt

FRST.txt

[AdvancedSetup]

I'm going to move your topic to the Malware Removal forum at least for now @Norwian so that we can work one-on-one and have you run a clean up script.

 

[AdvancedSetup]

The following fix may or may not have any affect on the Excel issue but it will clean up a few errors and remove a few restrictions that are on the system.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

 

[Norwian]

After the fix Excel behavior not changed.

New log created,

 

 

Fixlog.txt

[AdvancedSetup]

Actually much of the fix was blocked by something. Please make sure that Comdo and all other security software is 100% disabled and run the fix again please.

Thanks

 

[Norwian]

Comodo disabled. Windows Defender off.

The log seems to be similar,

 

Fixlog.txt

[AdvancedSetup]

Okay, please run the Malwarebytes Support Tool again and click on the Advanced Options link

Then click on the CLEAN button and let it remove Malwarebytes and reboot. Then please allow it to reinstall Malwarebytes again.

Let me know if you're still having an issue with Excel or Malwarebytes still.

Thanks

Ron

 

[Norwian]

Sorry for the delay in replying.

After a clean reinstall of Malwarebytes, I'm still having the issue with Excel.

When double click a excel file just opens a blank window (see below).

Then if I quit MB, double clicking works as usual and excel opens the file directly.

[AdvancedSetup]

Okay, please restart the computer one more time. Then test the Excel file again. Then run the Malwarebytes Support Tool again and go to Advanced Options and click on GATHER logs and post back the zip file it creates and we'll see if we can find the cause.

Thanks

Ron

 

[Norwian]

After a clean reinstall of Office 2016 Excel is working fine again.
Problem solved.
Thanks Ron for your interest.

[AdvancedSetup]

Great, glad that resolved it for you @Norwian and thanks for the followup

I'll go ahead then and close your topic as resolved, but if you do need further assistance please let us know.

Take care and have a great week

Ron

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks