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MB 3.5.1.2522 Default advanced settings. Excel 2016.

When double click an excel file Excel just open a blank workbook but not the worksheet. Then Excel File > Open works normaly.

If I quit MB, double clicking excel files work as usual and open the worksheet.

Any comment will be appreciated.

 

 

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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2 hours ago, Norwian said:

MB 3.5.1.2522 Default advanced settings. Excel 2016.

When double click an excel file Excel just open a blank workbook but not the worksheet. Then Excel File > Open works normaly.

If I quit MB, double clicking excel files work as usual and open the worksheet.

Any comment will be appreciated.

 

 

Sounds like the Anti-Ransomware feature, and disabling it would help. It has too many bugs when it comes to files and not releasing its hold/handle

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Please provide the requested logs so we can see what may be going on. As a side note, I have Excel 2016 and can't reproduce this issue.

Please provide the following logs:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    5ae220dc8c030_welcomembst.png.fd2156a783
  • Click the Gather Logs button
    gatherlogs.png.6fb7abe3251f4a4f5fba47602
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file:

 

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  • Root Admin

Hello @Norwian

What's odd is something stopped the FRST logs from being generated. Please try to run this manually for us.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thanks

Ron

 

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  • Root Admin

The following fix may or may not have any affect on the Excel issue but it will clean up a few errors and remove a few restrictions that are on the system.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

 

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  • Root Admin

Okay, please run the Malwarebytes Support Tool again and click on the Advanced Options link

Then click on the CLEAN button and let it remove Malwarebytes and reboot. Then please allow it to reinstall Malwarebytes again.

Let me know if you're still having an issue with Excel or Malwarebytes still.

Thanks

Ron

 

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Sorry for the delay in replying.

After a clean reinstall of Malwarebytes, I'm still having the issue with Excel.

When double click a excel file just opens a blank window (see below).

Then if I quit MB, double clicking works as usual and excel opens the file directly.

Excel Blank.PNG

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  • Root Admin

Okay, please restart the computer one more time. Then test the Excel file again. Then run the Malwarebytes Support Tool again and go to Advanced Options and click on GATHER logs and post back the zip file it creates and we'll see if we can find the cause.

Thanks

Ron

 

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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