skorpov Posted September 19, 2017 ID:1165000 Share Posted September 19, 2017 hi after a format i wanted to reinstall malwarebytes with my lifetime premium account. it had an error while activating the license so i opened the support ticket nr 2069346. i've received the preset reply by email with the first general troubleshooting steps saying that if that would not solve i had only to reply to that email to get further help. as those steps were not even related to my issue i replied to the email asking for further help. it's been over a week now and i did not yet receive any answer from the support. is it normal or are they just ignoring it and should i open another support request? Link to post Share on other sites More sharing options...
Porthos Posted September 19, 2017 ID:1165020 Share Posted September 19, 2017 1 hour ago, skorpov said: it's been over a week now and i did not yet receive any answer from the support. is it normal Currently yes, They are really busy and short handed due to the hurricanes. I will ask @AdvancedSetup to look into it. Link to post Share on other sites More sharing options...
Firefox Posted September 19, 2017 ID:1165155 Share Posted September 19, 2017 4 hours ago, skorpov said: after a format i wanted to reinstall malwarebytes with my lifetime premium account. For future reference, you must deactivate your existing copy of Malwarebytes before formatting you computer to avoid these sort of issues. Link to post Share on other sites More sharing options...
nikhils Posted September 19, 2017 ID:1165187 Share Posted September 19, 2017 Hello @skorpov Can you please Send me your key information via a private message. I can take a look to check if the key is active/status. Thank you Link to post Share on other sites More sharing options...
skorpov Posted September 19, 2017 Author ID:1165353 Share Posted September 19, 2017 thanks all for reply. i'll send it Link to post Share on other sites More sharing options...
lock Posted September 19, 2017 ID:1165388 Share Posted September 19, 2017 10 hours ago, Porthos said: Currently yes, They are really busy What do you mean by "currently yes"???? Show me one time when they were not "currently busy".... On my ticket (#2065751 ) , to add insult to injury, I received after a week :"Just checking in. I was wondering if you need further assistance ..." They never answered to my original ticket. Link to post Share on other sites More sharing options...
nikhils Posted September 22, 2017 ID:1166367 Share Posted September 22, 2017 Hello @skorpov I just responded to you in the PM. Please let me know your thoughts. Thank you. Link to post Share on other sites More sharing options...
skorpov Posted September 26, 2017 Author ID:1167499 Share Posted September 26, 2017 On 22/9/2017 at 7:56 PM, nikhils said: Hello @skorpov I just responded to you in the PM. Please let me know your thoughts. Thank you. hi i replied to your pm days ago.. can you give me updates please? Link to post Share on other sites More sharing options...
nikhils Posted September 26, 2017 ID:1167504 Share Posted September 26, 2017 My bad , did not see that. Have responded to you via PM. Link to post Share on other sites More sharing options...
skorpov Posted September 28, 2017 Author ID:1167807 Share Posted September 28, 2017 replied Link to post Share on other sites More sharing options...
nikhils Posted September 28, 2017 ID:1167902 Share Posted September 28, 2017 Right back at you. Link to post Share on other sites More sharing options...
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