malware protection won't turn on

[anglertoo]

On edition 3.1.2.1733 'settings'. Cannot get malware protection to switch on (new problem).

When 'on' is selected , it starts to go on momentarily, then reverts to 'off'.

'Restore defaults' does not help.

What is this novice doing wrong?

[Firefox]

V3 Clean install - latest version

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2029 CU 1.0.188) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[anglertoo]

MB-Clean worked like a charm. Thanks for the excellent and prompt help.

Dancing singing happy songs.

[Firefox]

Glad to hear that fixed your issue.  Stay safe out there...

Firefox

[magu]

Having the same problem as anglertoo. Just upgraded from free version to Premium, and can't turn on the 'real time protection'. Either it goes back off, or is stuck in terminal 'Starting' mode. Have new version 3.2.2. Read a post from earlier version, and tried without success the fix: turned on 'enable self protection' in settings, rebooted...nothing, then turned it off, rebooted....still nothing. Not sure what to do next. Can I use the same mb - clean tool that you linked above, or was that just an upgrade to the newer (my) version?

Thanks for your help.

[Porthos]

5 minutes ago, magu said:

Can I use the same mb - clean tool that you linked above

Yes

[christe]

 malware protection won't turn on ran mb clean tool said to up load mb-check-results.zip. File attached.

mb-check-results.zip

[exile360]

Greetings,

It appears that the driver for the Malware Protection component isn't installing.  It is possible that it is being blocked by McAfee.  To test, please try disabling McAfee temporarily or uninstalling it to see if Malwarebytes is able to start properly.

Once that's done you may re-enable/reinstall McAfee and let us know how it went.

Thanks