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Decrypterfixer

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Everything posted by Decrypterfixer

  1. Thanks! we will be looking into this
  2. Thanks this FP will be fixed ASAP. Self Note: ARW Archived
  3. Thanks! This FP will be fixed ASAP. Seld Note: ARW Archived
  4. Yes, for these type of fixes that are automatic from the cloud. But we will be introducing whole new BETA updates that incorporate local changes. For these you will get a prompt to update when they are live.
  5. Use safemode with networking and you should be fine
  6. From what i can see this is now fixed. It would be great if you could verify this. Thanks!
  7. To ensue there is no conflicts between us and all of these other programs (regardless of their functionality) it would be best to disable all the list protection applications. I am only asking you to disable these during the install of the application, in which you can turn around and enable right away if it does work. With the BETA being a brand new application, some of these applications may be stopping it from running and installing correctly. If you would prefer to do this Offline, that is also fine. Just remember that after the install you will then need to turn on your internet, and reboot the machine so that ARW can activate.
  8. Hello and thanks for feedback! Please follow the steps below and post the results here: https://forums.malwarebytes.org/index.php?/topic/177810-how-to-report-a-false-positive/ Thanks!
  9. Thanks, another user got this to us and the FP is now fixed.
  10. Thanks for the response and feedback! Please let us know if anything occurs.
  11. Could you please zip up the folder "%ProgramData%/Malwarebytes" and upload it here for logs? Thanks!
  12. Could you please upload that chrome EXE that got hit? thanks! Self Note: ARW Archived
  13. Thanks, this FP should now be fixed. Self Note: ARW Archived
  14. Please disable the follow programs while trying to install MBARW: - Webroot - WinPatrol - Rapport - Avast - Adguard - Emsisoft This is to see if their are any conflicts with these apps
  15. Thanks Aplus, Can you also upload the EXE file that ARW is detecting on? The 360TsLiveupdate.exe file, this will allow us to fix this for you Self Note: ARW File Archived
  16. Could you also please post the EXE file that was detected? As soon as we have this we will get this fixed for you. Self Note: ARW File Archived.
  17. Thats for the feedback! I will be forwarding these to the correct place.
  18. Thanks for the feedback. Its nice to know that MBARW hasn't really conflicted with your other products. As for CryptoMonitor, you are correct. MBARW has everything and so much more than CM had, so if using the Beta i would recommend removing CryptoMonitor.
  19. If you are having issues Restoring files please try the following: - Reboot the machine - If MBARW starts running, please exit it from the tray icon - Start MBARW as ADMINISTRATOR - Disable protection in MBARW - Attempt to restore file - If this does not work, please check to see if the file its trying to restore doesn't already exist somehow If you have experienced this issue at all, even if the above fixed, it would be great to get logs to see why this happened. To upload logs please go to "%ProgramData%/Malwarebytes/" and zip up that whole folder with all sub folders in it. Thank you! The false positive from the OP should now be fixed.
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