Firefox

there is a self guide removal tool HERE instructions for windows 7 should be the same, you can try running MBAM as an administrator by right clicking on the MBAM icon...... Otherwise follow the instructions that mountaintree16 has given you....

the correct way to use this tool is as follows.... Please try this on the computer that is having an issue. 1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel. 2. Restart your computer (very important). 3. Download and run this utility. mbam-clean.exe 4. It will ask to restart your computer (please allow it to). 5. After the computer restarts, install the latest version from here. mbam-setup.exe Note: You will need to reactivate the program using the license you were sent Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected. if you got the error SHGetValue failed with error code 0, then more than likely its because the clean up tool had nothing to do.

not sure what you have done to beat it, but if you can get MBAM to run, update it first, then run a quick scan and clean any infections if finds. The random name on top I have seen when I change the name of mbam.exe to something different. Its OK for now. If cleaning it this way wont work, then follow the instructions that Ibrad as that will definitely get you cleaned up.....

I have not tested them yet but I have seen some early reports that some of the fixes still left some holes open....

but of course you can..... See Item #4 HERE

That's good that you got it cleaned out.... now like marktreg stated, follow up with a quick scan using and updated MBAM and updated AV. It will not hurt to have the full version of MBAM as it will help prevent any further infections....

not really sure what to tell you, but any program that adds toolbars to my browser windows I would be suspicious of them...

I have not had issues ordering from Dell.... but then again when I do order I am buying over 100 computers at a time, so they work with me a lot better and faster, plus I have an account manager that overseas my orders.....

if you do not get a reply within a day or two, you can send a pm to AdvancedSetup and he will help you out as well.....

Dreamweaver rocks!

More than likely it is an addon for IE.... First thing I would do is update my computer.... I see you are running SP2. Any reason why you dont have SP3 installed. What version of IE are you using? Need to update first, you may be surprised how many items get fixed just by updating....

next time paste it to notepad.... LOL

Your welcome, glad you are back up and running.... If you need further assistance don't hesitate to ask....

Hello viktick, and welcome to Malwarebytes.org We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

have you tried sending an email for support to the corporate email? @ corporate@malwarebytes.org

I like the Doritos ones....

You should have your email that your receive when you purchased Malwarebytes that contains your registration info so you could use that, if you don't have it any longer follow the below instructions..... You should contact Cleverbridge, their contact info can be found here. If you need anything else just post. Thanks

We do not recommend running in safe mode cause it could cause other problems.... if you had an expert working with you and he suggested you do that then it would be OK.... I for one have done scans in safe mode, but I am also a computer engineer and I know what to do if I mess things up.... If you do run it in safe mode, then its at your own risk.... your best course of action is to follow the instructions above, if that does not work then follow the instructions below: We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Have you tried these steps? Please try this on the computer that is having an issue. 1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel. 2. Restart your computer (very important). 3. Download and run this utility. mbam-clean.exe 4. It will ask to restart your computer (please allow it to). 5. After the computer restarts, install the latest version from here. mbam-setup.exe Note: You will need to reactivate the program using the license you were sent Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

Hello and Welcome to Malwarebytes..... See if the instructions on this page helps if not then follow the instructions below it: mbam will not install - Code 2 error, mbam.exe not found Please go here: http://forums.malwarebytes.org/index.php?showtopic=29028 And see if that might help get Malwarebytes running for you If the above does not help.... then follow these: We don't work on Malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Update and Scan with Malwarebytes' Anti-Malware Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin) Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode. Update Malwarebytes' Anti-Malware Select the Update tab Click Update [*]When the update is complete, select the Scanner tab [*]Select Perform quick scan, then click Scan. [*]When the scan is complete, click OK, then Show Results to view the results. [*]Be sure that everything is checked, and click Remove Selected. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt Then post back the MBAM log and a new Hijackthis log.

Are you getting an error, were you infected and cleaned your computer but cant access the internet.... If so maybe this will help. (you may only have to do Section 3. For a 732 Error.... Step 1: Verify Internet Connectivity of Internet Explorer: Backup the Registry: Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so. Please download ERUNT from here ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed. Double click on erunt-setup.exe to Install ERUNT by following the prompts. Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish. Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process. Choose a location for the backup. Note: the default location is C:\Windows\ERDNT which is acceptable. [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe Once you've done your backup, please do the following: Click on Start and select Run In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f Try updating again and if it does not work then please proceed to Step 2 Step 2: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs: For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well The FAQ contains examples of setting file exclusions for some known AV products. Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3 Step 3: Verify Your Internet Connection Settings: Open Internet Explorer Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser [*]Click on Tools at the top and select Internet Options Note: If you do not see Tools, press the Alt key on your keyboard and it will show up [*]Click on the Connections tab [*]Click on the LAN settings button [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). is not checked and if it is, click the box next to it to uncheck it [*]Click on the OK button to close the Local Area Network (LAN) Settings window [*]Click on the OK button to close the Internet Options window [*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctly This Link shows how to do the last steps -

Yes that is what its intended for..... but it will not help you if your hard drive fails though....

If you computer did not come with a windows Cd then it has a factory restore partition in there, where you would hit like F11 and select the right options to recover back to factory defaults.

You are welcome and should you need assistance in the future dont hesitate to ask