Firefox

BTW, you need to upgrade to version 1.50.1.1100 which is the latest version.... In the meantime what version of Norton are you using? If you are using Norton Internet Security 2011 see below..... Norton Internet Security 2011 Norton Internet Security 2011 To avoid any conflicts, please add the following files/folders as exclusions Norton Internet Security 2011: Show Hidden Files and Folders in Windows XP: Click Start and select My Computer Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear) Select Folder Options Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders Next, uncheck the box next to Hide protected operating system files (Recommended) Then, uncheck the box next to Hide extensions for known filetypes Click Apply then click OK Show Hidden Files and Folders in Windows Vista and Windows 7: Click on the Start button and select Computer Press the Alt key on your keyboard and click on Tools Select Folder Options Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders Next, uncheck the box next to Hide protected operating system files (Recommended) Then, uncheck the box next to Hide extensions for known filetypes Click Apply then click OK Set Exclusions for Malwarebytes' Anti-Malware in Norton Internet Security 2011: Open Norton Internet Security and click on Settings at the top Click on Computer Settings Click Configure [+] to the right of Items to Exclude from Auto-Protect and SONAR Click Add Make sure that Include subfolders is checked in the small Add Item window Click the small folder icon to the right of the blank white space In the Browse for Folder window that opens, navigate to C:\Program Files Click once on Malwarebytes' Anti-Malware to highlight it and click on OK Click OK and verify that in the box under The following items are ignored by both Auto-Protect and SONAR: it says C:\Program Files\Malwarebytes' Anti-Malware Repeat steps 4-9 for the following files and folders: C:\Documents and Settings\All Users\Application Data\Malwarebytes Note: On Vista and 7 this will be C:\ProgramData\Malwarebytes C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys [*]Once you have all of those items in your list, click on Apply then click on OK to close that window and then click Apply and OK to close the Settings window [*]Close the Norton Internet Security window Set Exclusions for Malwarebytes' Anti-Malware in Norton Internet Security 2011 on 64 bit Windows Versions: Open Norton Internet Security and click on Settings at the top Click on Computer Settings Click Configure [+] to the right of Items to Exclude from Auto-Protect and SONAR Click Add Make sure that Include subfolders is checked in the small Add Item window Click the small folder icon to the right of the blank white space In the Browse for Folder window that opens, navigate to C:\Program Files (x86) Click once on Malwarebytes' Anti-Malware to highlight it and click on OK Click OK and verify that in the box under The following items are ignored by both Auto-Protect and SONAR: it says C:\Program Files (x86)\Malwarebytes' Anti-Malware Repeat steps 4-9 for the following files and folders: C:\Documents and Settings\All Users\Application Data\Malwarebytes Note: On Vista and 7 this will be C:\ProgramData\Malwarebytes C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWOW64\drivers\mbamswissarmy.sys [*]Once you have all of those items in your list, click on Apply then click on OK to close that window and then click Apply and OK to close the Settings window [*]Close the Norton Internet Security window Reset Hidden Files and Folders in Windows XP: Click Start and select My Computer Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear) Select Folder Options Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders Next, check the box next to Hide protected operating system files (Recommended) Then, check the box next to Hide extensions for known filetypes Click Apply then click OK Reset Hidden Files and Folders in Windows Vista and Windows 7: Click on the Start button and select Computer Press the Alt key on your keyboard and click on Tools Select Folder Options Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders Next, check the box next to Hide protected operating system files (Recommended) Then, check the box next to Hide extensions for known filetypes Click Apply then click OK Set Exclusions for Norton Internet Security in Malwarebytes' Anti-Malware: Open Malwarebytes' Anti-Malware and click on the Ignore List tab Click the Add button on the lower left In the small browse window that opens, navigate to C:\Program Files and click once on Norton Internet Security and click OK Close Malwarebytes' Anti-Malware If you have any problems, please post back and one of the Experts will assist you Thanks,

I will keep an eye for issues, but having installed it on over 100 computers I have not seen any issues as of yet.... knock on wood....

Please provide following details, so that someone may be able to assist you: OS version including 32/64-bit Installed Security Product(s) including Firewall and Program Versions MBAM version (current 1.50.1.1100) (Free or Pro) Definition version (current 5712) Do you use a router to connect to Internet Are you showing any signs of an infection

@ Buttons.... Have you tried Version 2 of MSE?

It will not hurt to install Direct X twice, it will just do a repair install the second time....

If it is a laptop, then it is probably shutting down due to over heating. Run some tools on it to check the temps. (it is probably not a power supply issue, unless the power cord or charger looks damaged). Run some diagnostics on it and see if anything fails on it.

Once you are given the all clear then we can be sure and try to diagnose other things should it come back clean....

Is this a desktop or laptop?

Indeed a great addition for corporate users.... I like the interface too, it looks good and professional....

There should be no conflicts between MSE v2 and Malwarebytes Free.... If you go with Malwarebytes Pro, to avoid any conflicts all you have to do is follow the instructions below.... Microsoft Security Essentials Microsoft Security Essentials Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 32 bit Windows Versions: Open Microsoft Security Essentials and click on Settings at the top Click on Excluded processes on the left Click on the Add... button Click on the + next to your primary hard drive (usually C:) Click on the + next to Program Files Click on the + next to Malwarebytes' Anti-Malware Click once on mbam.exe and click on OK Repeat steps 3-7 for the following files: C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe [*]Click on Save at the bottom and click Continue if prompted [*]Close Microsoft Security Essentials Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 64 bit Windows Versions: Open Microsoft Security Essentials and click on Settings at the top Click on Excluded processes on the left Click on the Add... button Click on the + next to your primary hard drive (usually C:) Click on the + next to Program Files (x86) Click on the + next to Malwarebytes' Anti-Malware Click once on mbam.exe and click on OK Repeat steps 3-7 for the following files: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [*]Click on Save at the bottom and click Continue if prompted [*]Close Microsoft Security Essentials Set Exclusions for Microsoft Security Essentials in Malwarebytes' Anti-Malware: Open Malwarebytes' Anti-Malware and click on the Ignore List tab Click the Add button on the lower left In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Essentials and click OK Close Malwarebytes' Anti-Malware Set Exclusions for Microsoft Security Essentials 2.x in Malwarebytes' Anti-Malware: Open Malwarebytes' Anti-Malware and click on the Ignore List tab Click the Add button on the lower left In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Client and click OK Close Malwarebytes' Anti-Malware If you have any problems, please post back and one of the Experts will assist you Thanks,

Hello and Sorry to hear your friend is infected.... Have your friend stop by the forum and follow the instructions below (unless you are the one that is going to be doing the steps) Please follow the instructions by Conor55 above....

Hello and Sorry to hear you keep getting infected, this is probably due to a rootkit infection, please follow the instructions below.... Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Hello and Please provide following details, so that someone may be able to assist you: OS version including 32/64-bit Installed Security Product(s) including Firewall and Program Versions MBAM version (current 1.50.1.1100) (Free or Pro) Definition version (current 5701) Do you use a router to connect to Internet Are you showing any signs of an infection

RobertJ, If your Internet provider is ComCast and they did send you an email that you have an infection, then more than likely it is true. Internet providers do send out emails to users that are on their network and could potentially cause problems for them. I have repaired many computers from folks that received such emails..... Please follow my instructions from Post # 10 above..... HERE

We are glad Malwarebytes has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes' Anti-Malware for additional protection. Thank you for using Malwarebytes' Anti-Malware Activating the full version unlocks realtime protection, scheduled scanning, and scheduled updating.

Hello and For the shut down issue it could be several things. It could be getting hot due to a lot of dust inside the computer, you need to clean it out. Also it could be a bad cooling fan that could be causing the heating problem. May need to replace cooling fans. The most common issue with this type of issue is the power supply. I would replace the power supply myself.... As for parking the heads, with the technology on hard drives these days, there is no need to park the heads...

Hello and This could be a false positive..... Try uploading the file to VirusTotal: http://www.virustotal.com/ and see if others are detecting it.

Hello and You could send the file yourself to Virustotal.... Try uploading the file to VirusTotal: http://www.virustotal.com/ to see if any other see it as an infection, it could be a false positive....

Hello and If you are getting IP Blocks while you are currently on a site, more than likely it is blocking something in that site so Malwarebytes is working as designed.... The flash scan is supposed to be quicker than a Quick Scan. We principally introduced it for our paid users, who can trigger our Scheduler to run a flash scan after every database update. The idea of the flash scan is to give a quick-and-dirty picture of whether there is likely any malware at all on the system, and if there is, the user is recommended to follow up with a Quick Scan.

David you can just follow these instructions.... Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Snotty Receptionist Yesterday I had an appointment to see the urologist for a Prostate exam. Of course, I was a bit on edge because all my friends have either gone under the knife or had those pellets implanted. The waiting room was filled with patients. As I approached the receptionist's desk, I noticed that the receptionist was a large unfriendly woman who looked like a Sumo wrestler. I sighed and gave her my name. In a very loud voice, the receptionist said, "YES, I HAVE YOUR NAME HERE. YOU WANT TO SEE THE DOCTOR ABOUT IMPOTENCE, RIGHT?" All the patients in the waiting room snapped their heads around to look at me, now very embarrassed man. But as usual, I recovered quickly, and in an equally loud voice replied , "NO, I'VE COME TO INQUIRE ABOUT A SEX CHANGE OPERATION, BUT I DON'T WANT THE SAME DOCTOR THAT DID YOURS.." The room erupted in applause! DON'T MESS WITH OLD RETIRED GUYS!

As an ex EOD guy I can relate to this story..... LOL

Couldn't tell you, I don't look at those numbers really....

Well you could always have the experts take a look at your logs to ensure you are not infected... You can post your logs at Malware Removal - HijackThis Logs Section

Hello and Do you show any signs of an infection? Are you using any P2P programs or Torrent programs? Are you using Skype? Info on that IP Address: Country United States Country Code US Region California City Los Angeles Postal Code 90071 Latitude 34.0533 Longitude -118.255 Area Code 213 DMA Code 803 Whois* Information NetRange: 208.73.208.0 - 208.73.215.255 CIDR: 208.73.208.0/21 OriginAS: NetName: OVERSEE-NET-2 NetHandle: NET-208-73-208-0-1 Parent: NET-208-0-0-0-0 NetType: Direct Assignment NameServer: NS2.OVERSEE.NET NameServer: NS1.OVERSEE.NET RegDate: 2006-12-28 Updated: 2006-12-28 Ref: http://whois.arin.net/rest/net/NET-208-73-208-0-1 OrgName: Oversee.net OrgId: OVERS-1 Address: 515 S. Flower St Address: Suite 4400 City: Los Angeles StateProv: CA PostalCode: 90071 Country: US RegDate: 2003-08-01 Updated: 2008-11-10 Ref: http://whois.arin.net/rest/org/OVERS-1 OrgTechHandle: OVERS-ARIN OrgTechName: Oversee NOC OrgTechPhone: +1-213-408-0080 OrgTechEmail: abuse@oversee.net OrgTechRef: http://whois.arin.net/rest/poc/OVERS-ARIN OrgAbuseHandle: OVERS-ARIN OrgAbuseName: Oversee NOC OrgAbusePhone: +1-213-408-0080 OrgAbuseEmail: abuse@oversee.net OrgAbuseRef: http://whois.arin.net/rest/poc/OVERS-ARIN