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Are you installing MBAM as corporate licenses or are you just buying 10 consumer licenses and installing them on your customers computers? If you are installing these in a business you have to buy corporate licenses.

No you probably did not miss it, I posted it in the section of the forum you probably don't have access to, the Experts section....

OK once that admin wakes up have them check that and get back to us should you have any further issues....

Are you getting this during an update? Are you running the update while logged in to a limited account. You can right click on the MBAM icon and choose run as administrator then perform your update.

I am glad I not the only one that noticed that ShyWriter, I have already notified them of the bug myself and as you can see from the reply below, they will look into it.

NP I have sent a message to one of the Admins here to take a look at your topic....

Let me start by saying that I am not an the staff for Malwarebytes nor am I employed by them. I am just a member here that volunteers some of my time trying to help others.... As everyone's computer and Internet access is different, and we have no control as to why data on your computer may have gotten corrupted (probably only the database file). It could be a hiccup on your Internet connection that corrupted the database file during the update download, a sudden power surge, bumping your computer while a file is being written to hard disk, there are way too many factors. By no means am I saying that your computer is damaged or needs repair, I am just saying that this occurred most likely because the database file got corrupted during the update. Yes you could have just deleted the rules.ref file and then launched malwarebytes, that may have fixed it as well. At the moment those are the instructions I had handy. I also have instructions for deleting the rules file if you like. Did the reinstall fix your issue?

Hello, a clean install of Malwarebytes should fix your issue.... Please do the following: (Perform a clean/fresh install of Malwarebytes) NOTE: These steps need to be performed on your computer while logged in as an Administrator..... Download and run mbam-clean.exe from HERE It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HERE Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's HERE or ask and we'll explain how to do it.

We are glad Malwarebytes has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes' Anti-Malware for additional protection. Thank you for using Malwarebytes' Anti-Malware Activating the full version unlocks realtime protection, scheduled scanning, and scheduled updating.

Help Topic: My Assistant The 'My Assistant' feature can be accessed by clicking the link of the same name in the board header. This tool provides quick links to many important areas on the board, as well as quick access to common features. My Assistant has four seperate feature tabs: Information - this tabs offers links to the overall and daily Top Ten posters, as well as your last ten posts on the board. You can also click to view the Moderation Team. New Posts - will show you a link to any new posts made since your last visit, and how long ago they were posted. Search - using this, you can search the forum basically the same way the standard search function works. This box will show you the number of results, and allow you to click to view them Recent PMs - on this tab, you can view your 5 most recent PMs and when they were received. The My Assistant is also used when a new PM arrives. If you have selected to be notified when a new PM is received, the My Assistant box will appear on your screen displaying your new PM. Look way at the bottom right above the Active Users (Blue Bar) is that what your looking for?

Hello , and welcome to malwarebytes.org If you would like to check if you have a false positive, please read the instructions here: http://forums.malwarebytes.org/index.php?showtopic=3228 And then post the developer's log and the Virustotal scan link here: http://forums.malwarebytes.org/index.php?showforum=42 It may also be useful if you could zip and attach the suspect file for the developers to look at. If you would like the experts to check your computer for malware infections, please print out, read and follow the directions here: http://www.malwarebytes.org/forums/index.php?showtopic=9573 Try to complete all the steps, but you can skip any steps you are unable to complete. Then post a NEW topic here: http://www.malwarebytes.org/forums/index.php?showforum=7 If your computer is un-bootable, just post a description of the problems you are having there. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Hello and When you purchase one license, it is to be used on one computer only. The license is a lifetime license and can be transferred from one computer to another. If you need to protect two computers then you would have to buy two licenses. They do offer discounts for multiple copies, but as far as I know there is no student discounts.

Hello and This is probably due to the fact that you are probably updating as a limited user on the computer. Log-in as an Administrator and then update, or you can right click on the Malwarebytes Icon and then choose run as Administrator, then update.

Hello and I am not on the staff, but as far as I know, Malwarebytes does not mess with or will it deactivate your copy of windows. What were the infections found? More than likely it was caused by the malware found.... You can call the Microsoft Activation Hot Line to get your copy of windows re-activated @ 1-888-571-2048 (this is for US).

We are glad Malwarebytes has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes' Anti-Malware for additional protection. Thank you for using Malwarebytes' Anti-Malware Activating the full version unlocks realtime protection, scheduled scanning, and scheduled updating.

@ Manuel To correct the right click issue, you can do a fresh install of Malwarebytes by following the instructions below.... Please do the following: (Perform a clean/fresh install of Malwarebytes) NOTE: These steps need to be performed on your computer while logged in as an Administrator..... Download and run mbam-clean.exe from HERE It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HERE Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's HERE or ask and we'll explain how to do it.

LDTate, all Forums I was following myself, show as unread messages too. I had to catch up, I finally just marked them to all read.... To Admins.... I miss my TOP button, will we get that back? (I do see the link way at the bottom that says Back to Top, but I am talking about the one that was under each post).

Looks good I like it.... Just gonna take a little getting used to is all.... Good Job....

Please provide following details, so that someone may be able to assist you: OS version including 32/64-bit Installed Security Product(s) including Firewall and Program Versions MBAM version (current 1.50.1.1100) (Free or Pro) Definition version (current 5742) Do you use a router to connect to Internet How Many computers are affected by this All all computers connected through the same router/Internet connection Will any of them update successfully

If you want to make sure you are not infected the seek help from the experts so they can look over your logs.... Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Hotkey your best course of action it to follow the instructions from Mainard above for the best instructions and removal of this malware. The experts are trained in the removal of malware and viruses and will help you get your computer back up and running smoothly.... PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Hello and Sorry to hear you are having issues..... Please do the following: (Perform a clean/fresh install of Malwarebytes) NOTE: These steps need to be performed on your computer while logged in as an Administrator..... Download and run mbam-clean.exe from HERE It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HERE Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's HERE or ask and we'll explain how to do it. Should the instructions above not correct your issue please let us know....

Hotkey your best course of action it to follow the instructions from Mainard above for the best instructions and removal of this malware. The experts are trained in the removal of malware and viruses and will help you get your computer back up and running smoothly....

Hello and Just to add to what Conor55 has posted..... this is only available in the PRO version of Malwarebytes, if you are only using the FREE version it will not be available to you. Also if you would like to see a video these instructions see below.... How To Use The New Scheduler Once you register your full version make sure you schedule your program for automatic updates and scans..... Have a look at the links below for instructions...... How To Use The New Scheduler (Applicable To Versions 1.45 and above Only) Video on using the new Scheduler

Please exclude the following files from your McAfee Antivirus (not sure what version of McAfee you are using): Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com The FAQ contains examples of setting file exclusions for some known AV products Please post back and let us know how it went.