1.45 update problem

[pfge]

I am using 1.44. I got update problem The error message is

MBAM_ERROR_LOAD_DATABASE (0,0)

I uninstalled 1.44, installed 1.45, but stille got the above error while updating.

I have firewall AVG 8.0

My OS is Vista, basic Home edition

Chinese Traidtional version.

I need help. Thanks.

[yardbird]

Look over Section H http://forums.malwarebytes.org/index.php?s...mp;#entry167851 and make sure your AVG is excluding files from Malwarbytes.. please post back if you need help? regards...

[pfge]

Look over Section H http://forums.malwarebytes.org/index.php?s...mp;#entry167851 and make sure your AVG is excluding files from Malwarbytes.. please post back if you need help? regards...

I did not find

C:\Documents and Settings\All Users\Application Data\Malwarebytes

[pfge]

I have firewall AVG 8.0

Firewall is AVG 9.0

[exile360]

To see that location you'll need to do the following first:

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Once you're done you should reset it:

Reset Hidden Files and Folders in Windows XP:

• Click on Start
  
• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

[pfge]

To see that location you'll need to do the following first:

Show Hidden Files and Folders in Windows XP:

.....

The OS of my computer is Vista, basic Home Edition.

I followed

Step 1: Show Hidden Files and Folders:

Show Hidden Files and Folders in Windows Vista and Windows 7:

* Click on the Start button and select Computer

* Press the Alt key on your keyboard and click on Tools

* Select Folder Options

* Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders

* Next, uncheck the box next to Hide protected operating system files (Recommended)

* Then, uncheck the box next to Hide extensions for known file types

* Click Apply then click OK

and I did

Step 2: Exclude Files and Folders:

I put everything in the Exclude Files and Folders except

C:\ProgramData\Malwarebytes

Because I could not find it. So I copied "C:\ProgramData\Malwarebytes" into Exclude Folders. But it didn't work.

[pfge]

I finally got the right path as below:

C:\Users\acer\Desktop\ProgramData\Malwarebytes\

C:\Users\acer\Desktop\Programs\Malwarebytes' Anti-Malware\

But I still got the same error message:

MBAM_ERROR_LOAD_DATABASE (0,0)

It didn't work at all.

[AdvancedSetup]

It possible that maybe your codepage is in unicode and is causing the issue. Though on most languages it works, for some there is an issue.

Please run the following and we'll see if we can detect anything obvious.

Download

DDS

and save it to your desktop

http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click

dds.scr

to run the tool.

When done, the

DDS.txt

will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

1. DDS.txt
   
   
2. Attach.txt
   
   

• Save both reports to your desktop
  
  
• Please include the following logs in your next reply:
  DDS.txt
  and
  Attach.txt
  
  

[pfge]

Please delete the above logs (DDS.txt: & Attach.txt:) after you survey the problems.

[AdvancedSetup]

Well no good answer for you as it could just be the language files on your system that we're having trouble with.

You can try the following to see if it works or not but otherwise I don't see anything obvious that would stop it.

Please do the following to see if it resolves the issue:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.
    

[pfge]

AdvancedSetup:

Finally got it work. Thanks for everything!

[AdvancedSetup]

Great. Glad that took care of it. Take care.

[pfge]

Great. Glad that took care of it. Take care.

MBAM_ERROR_LOAD_DATABASE (0,0)

came back again while I opened this software.

What else can I do?

[AdvancedSetup]

Please reboot the computer and launch the program again and let me know if you still get the error.

[pfge]

Please reboot the computer and launch the program again and let me know if you still get the error.

Yes, I did get the same error.

[AdvancedSetup]

It seems to be having an issue reading the database for some reason. Can you verify that the database rules are there on your system.

Windows XP and 2000

* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

Windows Vista and Windows 7:

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

Make sure you set your files and folder to show hidden files or you won't find that folder.

[pfge]

Windows Vista and Windows 7:

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

I can see this file is there.

[ThomFrost]

I am getting the error to here are my logs.

DDS.txt

Attach.txt

[ThomFrost]

When i run the mbam clean up i get:

SHGetValue failed with error code 126

[ThomFrost]

I uninstalled Mbam.

Removed all signs from registry.

Uninstalled my av and firewall.

Got Mbam from downloads.com and ran the installer and when it updated it's self got this error on first run.

An error has occurred. Please report this error code to our support team.

MBAM_ERROR_UPDATING (12150,0, WinHttpQueryHeaders)

I tried manually downloading the new def's but no good.

OS Name Microsoft Windows 7 Ultimate

Version 6.1.7600 Build 7600

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer Hewlett-Packard

System Model MCP67

System Type x64-based PC

Processor AMD Athlon 64 X2 Dual-Core Processor TK-57, 1900 Mhz, 2 Core(s), 2 Logical Processor(s)

Locale United States

Hardware Abstraction Layer Version = "6.1.7600.16385"

Total Physical Memory 3.87 GB

Available Physical Memory 2.94 GB

Total Virtual Memory 7.75 GB

Available Virtual Memory 6.78 GB

Page File Space 3.87 GB

msinfo32.txt

msinfo32.txt