Skier Posted October 5, 2021 ID:1482770 Share Posted October 5, 2021 As my desktop is showing 4.4.7 but my laptop won't update beyond 4.4.6. Additionally, the download from your site is at 4.4.6. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 5, 2021 Staff ID:1482771 Share Posted October 5, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted October 5, 2021 ID:1482775 Share Posted October 5, 2021 2 minutes ago, Skier said: Additionally, the download from your site is at 4.4.6. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline It is 4.4.7. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 5, 2021 Root Admin ID:1482794 Share Posted October 5, 2021 Go ahead and run the installer. The restart the computer and it should be on 4.4.7 @Skier Link to post Share on other sites More sharing options...
Skier Posted October 5, 2021 Author ID:1482797 Share Posted October 5, 2021 I used the link posted by Porthos to update the laptop. No idea why it wouldn't update via the program GUI. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 5, 2021 Root Admin ID:1482802 Share Posted October 5, 2021 Difficult to say. It's possible the region you're in didn't have the full update available on the CDN server yet. If you do continue to have any issues though please let us know Thank you again Link to post Share on other sites More sharing options...
lmacri Posted October 6, 2021 ID:1482859 Share Posted October 6, 2021 (edited) Hi Skier: I don't know if your problem is related, but there was a known issue where users who updated Malwarebytes v4.4.6 to v4.4.7 by running a manual update check (e.g., Settings | General | Application Updates | Check for Updates) would see they had v4.4.7.134 in the Malwarebytes interface at Settings | About but Control Panel | Programs | Programs and Features would show they still had v4.4.6.132. There was apparently a glitch in the small stub installer that failed to update the program DisplayName and DisplayVersion in the Windows registry. See BillH99999's 25-Sep-2021 Update to MB 4.4.7.134 Left Wrong Version in Registry So SUMo Flagged It for more information. I fixed the issue on my own system by performing an over-the-top update with the full offline installer downloaded from https://downloads.malwarebytes.com/file/mb4_offline. Several users in BillH99999's thread, including myself, found it confusing that the full offline installer downloaded from https://downloads.malwarebytes.com/file/mb4_offline was named mb4-setup-consumer-4.4.6.231-1.0.1464-1.0.45264.exe (at least when I downloaded it on 27-Sep-2021) but was actually installing a Malwarebytes v4.4.7 product. I checked that download URL today and it appears the name of the full offline installer has been changed recently to mb4-setup-consumer-4.4.7.134-1.0.1464-1.0.45264.exe. -----------64-bit Win 10 Pro v21H1 build 19043.1237 * Firefox v93.0 * Microsoft Defender v4.18.2109.6 * Malwarebytes Premium v4.4.7.134-1.0.1464 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620 Edited October 6, 2021 by lmacri Link to post Share on other sites More sharing options...
Hsjafo Posted October 6, 2021 ID:1482896 Share Posted October 6, 2021 Ran a manual update from v 4.4.6 to v 4.4.7 just now, now problem ...... 😀 Link to post Share on other sites More sharing options...
Porthos Posted October 6, 2021 ID:1482898 Share Posted October 6, 2021 1 minute ago, Hsjafo said: now problem ..... Do you mean no problem? Link to post Share on other sites More sharing options...
Hsjafo Posted October 7, 2021 ID:1483015 Share Posted October 7, 2021 DuH ....... yes no problem Sorry Link to post Share on other sites More sharing options...
lmacri Posted October 8, 2021 ID:1483236 Share Posted October 8, 2021 On 10/6/2021 at 8:18 AM, lmacri said: ...there was a known issue where users who updated Malwarebytes v4.4.6 to v4.4.7 by running a manual update check (e.g., Settings | General | Application Updates | Check for Updates) would see they had v4.4.7.134 in the Malwarebytes interface at Settings | About but Control Panel | Programs | Programs and Features would show they still had v4.4.6.132. There was apparently a glitch in the small stub installer that failed to update the program DisplayName and DisplayVersion in the Windows registry.... Just an FYI that the bug I described <above> where an update to Malwarebytes v4.4.7.134 might not display the correct product version number at Control Panel | Programs | Programs and Features has apparently been fixed. Erix's 07-Oct-2021 release notes <here> for the latest Malwarebytes v4.4.8.137-1.0.1474 state in part: Quote Fixed: New Version does not update DisplayName and DisplayVersion values in Uninstall key -----------64-bit Win 10 Pro v21H1 build 19043.1237 * Firefox v93.0 * Microsoft Defender v4.18.2109.6 * Malwarebytes Premium v4.4.7.134-1.0.1464 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620 Link to post Share on other sites More sharing options...
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