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Is there an update on the ndu.sys BSOD problem?

unimorpheus
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Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

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Porthos

Porthos

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Posted
2 minutes ago, unimorpheus said:

Any recommendations on how to proceed? Thanks.

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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unimorpheus

unimorpheus

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I agree, I think I have seen this article before. I have tried disabling the Real-Time Protection feature and it does solve the BSOD issue but I am not comfortable with leaving it off. This is on of the main reasons I use Malwarebytes. I think my basic question was one of resolution. Has their been any progress on making Malwarebytes work with these other AV products? I have been using this software combination since Windows 7 but started having this issue within the last year. Curious as to what changed and how to go back to the working configuration.

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unimorpheus

unimorpheus

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Interesting. I have never had to much faith in Windows Defender even though it is running on my PC as well. I am not attached to AVG and have only used to free version. The constant popups and prodding for paid subscriptions would be easy to live without if Defender is as good as you say it is.

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Porthos

Porthos

Posted
Posted
2 hours ago, unimorpheus said:

What is preventing Malwarebytes from offering a more robust AV solution that will of course integrate with their product? Seems this has been lacking for years.

The reason it conflicts is because AVG uses the same WFP filters as Malwarebytes.

 

Malwarebytes is now considered an Anti-Virus Replacement

The following links explain what the WFP APIs are and how it is used in applications as well as some info on how Web Protection in Malwarebytes works:

About Windows Filtering Platform
Windows Filtering Platform
About Windows Filtering Platform From Wikipedia
Understanding the Windows Filtering Platform

I hope this helps, and please let us know if you have any further questions or issues.

Thanks

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unimorpheus

unimorpheus

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Don't understand why this was so far behind when auto update is enabled but none the less it will take time to determine if this resolves anything. I don't suspect that it will if Win10 sees these programs as competing AV products as mentioned earlier. I am curious as to why Malwarebytes is considered an AV like AVG when it does not provide that functionality.

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Porthos

Porthos

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3 minutes ago, unimorpheus said:

Don't understand why this was so far behind when auto update is enabled

Quote

* We are rolling out 4.3.3.116 (in preparation for 4.4 and where applicable)  at a slower rate than the component package 1.0.1292 so most computers will run 4.3.0.98 until we roll out 4.4.0

Also in general,

The company has program updates pushed through the normal updater (the one that checks for database updates) metered in such a way that it is throttled so not every user is offered the new build once it has been released, so it becomes a matter of probability and is somewhat random.  This means that you might be offered it early, or it might take a really long time before it is offered to you, it just all depends.  Basically a luck of the draw kind of deal.

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unimorpheus

unimorpheus

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Well, I have one basic question left. What AV to use along side MalwareBytes other than Windows Defender which I still don't think is very competitive even if improved. I see McAfee and Symantec Norton are not on the conflict list but I don't think either of them are relevant for personal use.

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AdvancedSetup

AdvancedSetup

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Hello @unimorpheus

Malwarebytes by itself should be able to protect your system. There is no product that can 100% prevent any and all infections at all times. Many find using Windows Defender on Windows 10 to be an acceptable trade-off that still feel they want additional protection as it is built-in and free.

Please read the following

https://www.malwarebytes.com/antivirus/

https://www.av-test.org/en/antivirus/home-windows/windows-10/february-2021/malwarebytes-premium-4.3-211113/

https://www.av-test.org/en/antivirus/home-windows/windows-10/february-2021/microsoft-defender-4.18-211115/

 

 

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  • 4 weeks later...
Porthos

Porthos

Posted
Posted
2 hours ago, Richard_Neubauten said:

I had constantly BSOD ndu.sys breaking too, with latest Malwarebytes (Windows 10, HP X360 notebook). I uninstalled. But now I install again and turn off real time protection. Thanks.

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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