Massimiliano Posted March 27, 2020 ID:1369240 Share Posted March 27, 2020 As you already know, I use beta version 1.4.5. I use iOS 13.4 I tried to remove Malwarebytes and reinstall it I forced the definition update at least a hundred times My definitions are a month old. The last update dates back to February 27, 2020. Is it just my problem? I ask it because until the old version they updated several times a day (at least web protection and call protection). Ad-Blocker has always updated more sporadically I attach screenshots @treed @adas Help me, please. Thanks Have a good day Massimiliano Link to post Share on other sites More sharing options...
Staff adas Posted March 27, 2020 Staff ID:1369258 Share Posted March 27, 2020 Hi @MAXBAR1, We sincerely apologize for the inconvenience. We are aware of the issue and working actively to get this resolved. Link to post Share on other sites More sharing options...
Massimiliano Posted March 27, 2020 Author ID:1369263 Share Posted March 27, 2020 Thanks Link to post Share on other sites More sharing options...
Hardhead Posted March 27, 2020 ID:1369327 Share Posted March 27, 2020 (edited) I just updated manually and all is updated now. 🙂 Edited March 27, 2020 by AdvancedSetup placed image to make easier to read Link to post Share on other sites More sharing options...
Massimiliano Posted March 27, 2020 Author ID:1369353 Share Posted March 27, 2020 Even my iPhone has updated now. Thanks to the staff for solving the problem Link to post Share on other sites More sharing options...
Hardhead Posted March 28, 2020 ID:1369446 Share Posted March 28, 2020 Is there still an issue with push notifications from the server. Before I didn’t have to manually get them. Now I have to manually update. Link to post Share on other sites More sharing options...
Hardhead Posted March 28, 2020 ID:1369509 Share Posted March 28, 2020 Push notifications now working here. Thank you! 🙂 Link to post Share on other sites More sharing options...
Massimiliano Posted April 3, 2020 Author ID:1370624 Share Posted April 3, 2020 I confirm that the automatic update still does not work, despite the active application and the active background update. It updates only by forcing the update. Link to post Share on other sites More sharing options...
alvarnell Posted April 3, 2020 ID:1370721 Share Posted April 3, 2020 I don’t believe I can even force an update. Definitions are at March 27 before and after requesting an update. Link to post Share on other sites More sharing options...
Hardhead Posted April 4, 2020 ID:1370774 Share Posted April 4, 2020 I’m only getting call protection updates and nothing else. They are being pushed tho. Not sure what the issue is with web and ad blocker. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 4, 2020 Root Admin ID:1370791 Share Posted April 4, 2020 Not like there are new infections all the time. Maybe there are no updates needed to address anything ? Link to post Share on other sites More sharing options...
Hardhead Posted April 4, 2020 ID:1370826 Share Posted April 4, 2020 (edited) @AdvancedSetup That may be very well the issue. The last pushed update I got was below. Call protection is up to date. Edited April 4, 2020 by Hardhead Add info Link to post Share on other sites More sharing options...
Massimiliano Posted April 4, 2020 Author ID:1370848 Share Posted April 4, 2020 I have the same updates of @Hardhead but not pushed but only manually forced Link to post Share on other sites More sharing options...
alvarnell Posted April 4, 2020 ID:1370849 Share Posted April 4, 2020 Sorry, I did my investigating on my iPad. When I checked my iPhone 7 just now I see that I match @Hardhead without a manual forced update. I wonder if it matters whether Malwarebytes is enabled to do Background App Refresh or not? Mine is enabled. Link to post Share on other sites More sharing options...
Massimiliano Posted April 4, 2020 Author ID:1370850 Share Posted April 4, 2020 4 minutes ago, alvarnell said: I wonder if it matters whether Malwarebytes is enabled to do Background App Refresh or not? Mine is enabled. In a previous discussion here on the forum a developer (I think @adas but I don't remember exactly) had explained to me that MWB must be open and with the update in the backgroud active for it to work properly. My iPhone is set up this way. Link to post Share on other sites More sharing options...
Hardhead Posted April 4, 2020 ID:1370912 Share Posted April 4, 2020 (edited) My background is enabled and darkened by default. 12 hours ago, MAXBAR1 said: In a previous discussion here on the forum a developer (I think @adas but I don't remember exactly) had explained to me that MWB must be open and with the update in the backgroud active for it to work properly. My iPhone is set up this way. That I’m not sure about but may be true also. Maybe Monday R&D will respond. I do see that call protection updated today again. When I have always open MWB it always shows everything is updated and green. Only just recently when the report was made I opened up MWB and it was yellow and I then had to force the update to get the latest definition updates. Edited April 4, 2020 by Hardhead Add extra info Link to post Share on other sites More sharing options...
Massimiliano Posted April 4, 2020 Author ID:1370916 Share Posted April 4, 2020 It was updated this evening after forcing it by clicking on the update button in the dashboard despite not being outdated. I don't get updates automatically though Link to post Share on other sites More sharing options...
Hardhead Posted April 4, 2020 ID:1370922 Share Posted April 4, 2020 26 minutes ago, MAXBAR1 said: It was updated this evening after forcing it by clicking on the update button in the dashboard despite not being outdated. I don't get updates automatically though That is strange for sure because all I did was open up MWB and went to definition updated and it showed called protection version 1.0.2020040412 without forcing. I feel sure R&D will figure out why some updates are not being pushed out automatically or when opening MWB. To be honest I always thought the definition updates were pushed out from the server much like Windows version but I could be totally wrong. 🤔 Link to post Share on other sites More sharing options...
Massimiliano Posted April 5, 2020 Author ID:1370972 Share Posted April 5, 2020 10 hours ago, Hardhead said: That is strange for sure because all I did was open up MWB and went to definition updated and it showed called protection version 1.0.2020040412 without forcing. I feel sure R&D will figure out why some updates are not being pushed out automatically or when opening MWB. To be honest I always thought the definition updates were pushed out from the server much like Windows version but I could be totally wrong. 🤔 No, it is not strange. If you open the application when closed, the update takes place automatically as when you force it. It didn't come to me because the application was open in the background to see if it was receiving pushes and not receiving them you have to force to get them. From how they explained to me, if I didn't understand, if the application is closed and / or the background app update is not active it does not receive push updates but it works with the latest updates received: that's why I try to keep it open in the background ; unfortunately at this time the push updates do not work therefore until resolution it is better to close it and reopen it every so often (for example 1 or 2 times a day) to receive the updates or force them. The optimum should receive push updates for the mere fact that it is installed or that it was active in the background regardless of whether it is open by the user. Link to post Share on other sites More sharing options...
alvarnell Posted April 5, 2020 ID:1370979 Share Posted April 5, 2020 OK, I think I may be able to confirm @MAXBAR1’s observation, except for one thing. I keep MWB open in the background at all times (as I do with virtually all my apps) and background updates is enabled. When I brought the app to the foreground it was displaying the version information and call protection was yesterday’s version. I then switched to the dashboard which said I was current and I was unable to force an update. When I went back to the version info it did show today’s update. So I don’t really know whether I forced the update or if the version page just hadn’t been updated. Afraid I need to try again a different way. Link to post Share on other sites More sharing options...
Massimiliano Posted April 5, 2020 Author ID:1370981 Share Posted April 5, 2020 1 hour ago, alvarnell said: I was unable to force an update. It is something that seems strange to me because at any time by clicking on the circular arrow I am able to force an update at any time (obviously the update is not always present but the function is always valid - at least for me) Link to post Share on other sites More sharing options...
alvarnell Posted April 5, 2020 ID:1370982 Share Posted April 5, 2020 (edited) Are the arrows suppose to spin or do you get some other feedback that the update is being forced? Whenever I tap it, there is no animation or tactile feedback. That’s why I said I couldn’t force an update. And when it says “Current” I take it at it’s word. Edited April 5, 2020 by alvarnell Link to post Share on other sites More sharing options...
Massimiliano Posted April 5, 2020 Author ID:1370984 Share Posted April 5, 2020 (edited) By clicking on the arrows, the arrows rotate (this doesn't necessarily mean updating the definitions though) From the beginning, when it says current it is not always like this: in fact, sometimes, even if the banner is not yellow, an update is made by clicking on the arrows (verified the version difference between the before and after in the information panel) - this has happened to me countless times (it probably turns yellow and says update needed when it is particularly outdated); all the more so when it turns yellow and says it is out of date Edited April 5, 2020 by MAXBAR1 added information Link to post Share on other sites More sharing options...
alvarnell Posted April 5, 2020 ID:1370986 Share Posted April 5, 2020 At this time they don’t rotate and they didn’t rotate when I changed from version to dashboard nor when I clicked on them at that time. Next time there is an update I will start in dashboard, check the version and then return to dashboard if out-of-date to see if I can force. Link to post Share on other sites More sharing options...
Hardhead Posted April 5, 2020 ID:1371013 Share Posted April 5, 2020 Okay I just got today’s call protection which ends in 508 about 10 minutes ago. Link to post Share on other sites More sharing options...
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