Duplicate MWB tray icons in system settings

[PCBungler]

Following the latest update when I try and edit which icons to show in the tray, I see two options for MWB. One works as per. The other has an orange triangle with a ! in it and is not visible.

Any ideas?

PCB

[Malwarebytes]

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[Firefox]

2 minutes ago, PCBungler said:

Following the latest update when I try and edit which icons to show in the tray, I see two options for MWB. One works as per. The other has an orange triangle with a ! in it and is not visible.

Any ideas?

PCB

If your talking about the icons in the system tray, one of the icons is a "ghost" icon from the previous install.  I see this on some computers after a version upgrade.  If you hover the mouse over both icons, one of them will disappear.  A reboot corrects it as well..

Known issue I believe...

[PCBungler]

Cheers.

The ghost icon does not appear in the actual tray but only in the control panel screen to edit which icons to show. A reboot has not yet clobbered it.

[Porthos]

1 minute ago, PCBungler said:

Cheers.

The ghost icon does not appear in the actual tray but only in the control panel screen to edit which icons to show. A reboot has not yet clobbered it.

Wait for you other topic to be given the all clear.

 

[Firefox]

Thanks for that additional info, please provide a screenshot of what your seeing as well as the requested logs from post #2 bove

[PCBungler]

Cheers

Am tight for time right now but will get to it as soon as I can.

[Firefox]

8 minutes ago, PCBungler said:

Cheers

Am tight for time right now but will get to it as soon as I can.

No rush, but as mentioned above, please make sure your other topic is complete first and you are given the all clear before you proceed here in this topic. This is to prevent us making changes to your computer that will affect the work that the Expert helping you is doing.

Thanks for understanding.

[PCBungler]

Hi

Other topic done and dusted.

I tried the clean option on MBAM support to no avail.

I tried the registry hack to reset the sys tray to no avail.

Not 100% happy about posting a ton of detailed logs openly on the internet as I have no idea what they contain.

I may just nuke the machine and start again.

[LiquidTension]

Hi @PCBungler,

Can you provide a screenshot of what you're seeing, please?

Are you referring to something found in the following Settings page?

Edited March 4, 2020 by LiquidTension

[Porthos]

4 minutes ago, PCBungler said:

Not 100% happy about posting a ton of detailed logs openly on the internet as I have no idea what they contain.

No one except you and authorized members can access/download the files.  All others see the below on the attachment.

 

[exile360]

If it is just an additional icon in the settings for configuring which icons to show in the tray then it is harmless.  It just means that in the cache file used by Windows for storing past tray icons for the option of what to show there is a copy of a Malwarebytes tray icon with the orange exclamation mark on it (indicating an issue such as a scan never having been run or databases being out of date).  It could be just an artifact from a past Malwarebytes installation or just Windows showing it as a separate icon due to the difference in the appearance of the icon itself compared to the normal Malwarebytes icon, but either way it won't do any harm at all and can safely be ignored.  It is quite common for there to be such issues with 'ghost' icons in the tray settings and it does no harm to leave it as-is, however if you are determined to correct it you can likely do so by rebuilding the icon cache in Windows.  You will find instructions on how to clear the icon cache here as well as here.

I hope that helps to clarify things and if there is anything else we might assist you with please let us know.

Thanks