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Intermittent system freezing

lcfx_lain
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AdvancedSetup

AdvancedSetup

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Okay, for now please try the following to get some logs @lcfx_lain

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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  • Root Admin
AdvancedSetup

AdvancedSetup

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The computer is having a few issues. I've moved your log to the Malware Removal forum so that we can work on cleaning it up a little first.

Please follow the directions from the following topic to clean up Chrome

Once done with that then go ahead and run the following

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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  • Root Admin
AdvancedSetup

AdvancedSetup

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Not to argue with you but the logs disagree

(Google LLC -> ) C:\Program Files\Google\Drive\googledrivesync.exe
(Google LLC -> ) C:\Program Files\Google\Drive\googledrivesync.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler.exe
(Google LLC -> Google LLC) C:\Program Files (x86)\Google\Update\1.3.35.442\GoogleCrashHandler64.exe

 

 

 

 

 

Windows Defender:
===================================
Date: 2020-01-31 15:10:29.499
Description: 
Windows Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Program:Win32/Uwasson.A!ml&threatid=251745&enterprise=0
Name: Program:Win32/Uwasson.A!ml
ID: 251745
Severity: Medium
Category: Potentially Unwanted Software
Path: file:_G:\ISOS Juegos\Dead or Alive 6 [FitGirl Repack]\PARCHES\Dead.or.Alive.6.Update.v1.04a.incl.DLC-CODEX\Update\Setup.exe; file:_G:\ISOS Juegos\Dead or Alive 6 [FitGirl Repack]\PARCHES\Dead.or.Alive.6.Update.v1.05.incl.DLC-CODEX\Update\Setup.exe; file:_G:\ISOS Juegos\Dead or Alive 6 [FitGirl Repack]\PARCHES\Dead.or.Alive.6.Update.v1.06.incl.DLC-CODEX\Update\Setup.exe; file:_G:\ISOS Juegos\Dead or Alive 6 [FitGirl Repack]\PARCHES\Parche 2 codex-dead.or.alive.6.update.v1.02.incl.dlc\Update\Setup.exe; file:_G:\ISOS Juegos\Dead.or.Alive.6.Update.v1.06.incl.DLC-CODEX\Update\Setup.exe; file:_H:\Juegos\Dead or Alive 6 [FitGirl Repack]\PARCHES\Dead.or.Alive.6.Update.v1.06.incl.DLC-CODEX\Update\Setup.exe
Detection Origin: Local machine
Detection Type: FastPath
Detection Source: System
Process Name: C:\Windows\explorer.exe
Security intelligence Version: AV: 1.309.83.0, AS: 1.309.83.0, NIS: 1.309.83.0
Engine Version: AM: 1.1.16700.3, NIS: 1.1.16700.3

 

 

Errores del sistema:
=============
Error: (02/16/2020 11:03:47 PM) (Source: DCOM) (EventID: 10010) (User: RYZEN7)
Description: The server {3C5E2B20-B911-44E2-A2DD-9F05E7B5E775} did not register with DCOM within the required timeout.

Error: (02/16/2020 10:50:26 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Origin Web Helper Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/16/2020 10:49:30 PM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Malwarebytes Service service did not shut down properly after receiving a preshutdown control.

Error: (02/16/2020 10:44:01 PM) (Source: DCOM) (EventID: 10010) (User: RYZEN7)
Description: The server {16D99191-6280-4B33-A2F5-04805A0FC582} did not register with DCOM within the required timeout.

Error: (02/16/2020 09:58:05 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Origin Web Helper Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/16/2020 09:57:10 PM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Malwarebytes Service service did not shut down properly after receiving a preshutdown control.

Error: (02/16/2020 09:56:54 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: DCOM got error "1115" attempting to start the service TrustedInstaller with arguments "Unavailable" in order to run the server:
{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (02/16/2020 09:56:54 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: DCOM got error "1115" attempting to start the service TrustedInstaller with arguments "Unavailable" in order to run the server:
{752073A1-23F2-4396-85F0-8FDB879ED0ED}
 

 

 

I'm trying to help you but if you're not interested let me know

 

 

 

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lcfx_lain

lcfx_lain

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Those files are reaaaallly old (games patches) ... Do you thing this is the cause of PC stuttering and sound problems? A lot of people is complaining about something broken with Web Protection, in my case, the problem is Stuttering, for others, loosing Internet connection ...

So, now what? Chrome.exe is open because I have Hangouts running.

Malwarebytes never found anything wrong ... So, Windows Defender false positives? Please let me know if you need something else and I will try it.

 

I tried to watch videos last sunday and this happened while I was watching it, the sound started to fail really bad ... Everything started to run Ok after disabling Web Protection.

Errores del sistema:
=============
Error: (02/16/2020 11:03:47 PM) (Source: DCOM) (EventID: 10010) (User: RYZEN7)
Description: The server {3C5E2B20-B911-44E2-A2DD-9F05E7B5E775} did not register with DCOM within the required timeout.

Error: (02/16/2020 10:50:26 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Origin Web Helper Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/16/2020 10:49:30 PM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Malwarebytes Service service did not shut down properly after receiving a preshutdown control.

Error: (02/16/2020 10:44:01 PM) (Source: DCOM) (EventID: 10010) (User: RYZEN7)
Description: The server {16D99191-6280-4B33-A2F5-04805A0FC582} did not register with DCOM within the required timeout.

Error: (02/16/2020 09:58:05 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Origin Web Helper Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/16/2020 09:57:10 PM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Malwarebytes Service service did not shut down properly after receiving a preshutdown control.

Error: (02/16/2020 09:56:54 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: DCOM got error "1115" attempting to start the service TrustedInstaller with arguments "Unavailable" in order to run the server:
{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (02/16/2020 09:56:54 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: DCOM got error "1115" attempting to start the service TrustedInstaller with arguments "Unavailable" in order to run the server:
{752073A1-23F2-4396-85F0-8FDB879ED0ED}

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lcfx_lain

lcfx_lain

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Done, i will wait for a fix ...

Meanwhile ... Can you move back this thread here? https://forums.malwarebytes.com/forum/41-malwarebytes-for-windows-support-forum/

My problem is about Malwarebytes, not a malware detection by the software ... And other people are suffering similar errors there (and the fix is disabling Web Protection) 

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Porthos

Porthos

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Posted (edited)
16 minutes ago, lcfx_lain said:

Still happening:

That update was to add the Dark Mode an some other UI fixes.

It was not to fix the issue you have.

Release notes here. https://forums.malwarebytes.com/topic/252170-a-new-malwarebytes-4-beta-is-now-available/?do=findComment&comment=1364144

 

Edited by Porthos
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