Wonko Posted January 28, 2020 ID:1359075 Share Posted January 28, 2020 Hi. My second PC I provided logs for is still not working properly with 1.0.804. Do the logs provide any insights? Thanks. Link to post Share on other sites More sharing options...
Porthos Posted January 29, 2020 ID:1359082 Share Posted January 29, 2020 48 minutes ago, Wonko said: My second PC I provided logs for is still not working properly with 1.0.804 There was a new beta (810) today. Check for updates if you have already enabled beta updates. Link to post Share on other sites More sharing options...
Wonko Posted January 29, 2020 ID:1359094 Share Posted January 29, 2020 Thanks. I had to check for updates several times, but I finally got it. I will reboot, test the update overnight, and report back. Link to post Share on other sites More sharing options...
LiquidTension Posted January 29, 2020 ID:1359160 Share Posted January 29, 2020 14 hours ago, Wonko said: Hi. My second PC I provided logs for is still not working properly with 1.0.804. Do the logs provide any insights? Thanks. Please enable debug service logging and then reproduce the issue. Open Malwarebytes. Click Settings. Enable the Event log data settings. Once the issue has been reproduced, rerun the Malwarebytes Support Tool and gather logs. Please attach the new mbst-grab-results.zip file. Link to post Share on other sites More sharing options...
somicdj Posted January 29, 2020 ID:1359167 Share Posted January 29, 2020 I've updated to the latest version. Now I am experiencing reboots (without BSOD screen) and I don't know how to figure out the cause. Anyone experiencing this problem? I've completely closed malwarebytes and will see if it continues. Link to post Share on other sites More sharing options...
somicdj Posted January 29, 2020 ID:1359170 Share Posted January 29, 2020 6 minutes ago, somicdj said: I've updated to the latest version. Now I am experiencing reboots (without BSOD screen) and I don't know how to figure out the cause. Anyone experiencing this problem? I've completely closed malwarebytes and will see if it continues. attaching Logs mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted January 29, 2020 ID:1359171 Share Posted January 29, 2020 15 minutes ago, somicdj said: I've updated to the latest version. You logs say you are not on the latest version please check for updates manually. Link to post Share on other sites More sharing options...
somicdj Posted January 29, 2020 ID:1359173 Share Posted January 29, 2020 15 minutes ago, Porthos said: You logs say you are not on the latest version please check for updates manually. Oh thank you. is this the correct version now? Link to post Share on other sites More sharing options...
Porthos Posted January 29, 2020 ID:1359174 Share Posted January 29, 2020 (edited) 2 minutes ago, somicdj said: Oh thank you. is this the correct version now? That is current. The reboots should stop now. Edited January 29, 2020 by Porthos Link to post Share on other sites More sharing options...
berniez Posted January 30, 2020 ID:1359355 Share Posted January 30, 2020 I had the exact issue that everyone complained about here. It drove me crazy for about a week. I eventually figured out it was a software issue because I never lost my internet connection in safe mode. I found the issue ultimately when I let my computer disconnect the internet, then shut down, which took forever, and let it go to blue screen, saying driver power state failure and create a dump file. That is when I used Whocrashed and it pointed always to mbamchameleon.sys under driver power state failure. I found that odd as I did not know this file was actually a driver. Like others, as long as I used my machine constantly, it would not crash. Only is left alone for a few minutes. I went through a lot of diag for this. It sucked up a lot of my time. Swapping hardware, updating drivers, etc, before trying safe mode. In any event, after I saw the issue, I found this thread. Just updated manually to the latest version. Hopefully that problem is gone. Thanks for this forum. Much appreciated. Link to post Share on other sites More sharing options...
boombastik Posted January 30, 2020 ID:1359367 Share Posted January 30, 2020 This problem is not fixed i have a pattern to recreate it and i send several diagnostics to @LiquidTension Link to post Share on other sites More sharing options...
aussiemoonlight Posted January 30, 2020 ID:1359381 Share Posted January 30, 2020 3 hours ago, berniez said: I had the exact issue that everyone complained about here. It drove me crazy for about a week. I eventually figured out it was a software issue because I never lost my internet connection in safe mode. I found the issue ultimately when I let my computer disconnect the internet, then shut down, which took forever, and let it go to blue screen, saying driver power state failure and create a dump file. That is when I used Whocrashed and it pointed always to mbamchameleon.sys under driver power state failure. I found that odd as I did not know this file was actually a driver. Like others, as long as I used my machine constantly, it would not crash. Only is left alone for a few minutes. I went through a lot of diag for this. It sucked up a lot of my time. Swapping hardware, updating drivers, etc, before trying safe mode. In any event, after I saw the issue, I found this thread. Just updated manually to the latest version. Hopefully that problem is gone. Thanks for this forum. Much appreciated. Hi Guys, thanks for all your feedback! As Berniez, I've tried everything he described for two weeks with no success. Last network crash was one hour ago with : I just made a new update and seemingly there is a new package I just downloaded: Malwarebytes version 4.0.4.49 Update package version 1.0.18444 Component package version 1.0.810 We hope it works! Lots of work to handle and lots of time expend for nothing with this issue! If it does not work I will try legacy version 3.8.3.2965-1.0.629. Is that working well for the people who had installed it? Link to post Share on other sites More sharing options...
aussiemoonlight Posted February 3, 2020 ID:1360193 Share Posted February 3, 2020 On 1/30/2020 at 5:23 PM, aussiemoonlight said: Hi Guys, thanks for all your feedback! As Berniez, I've tried everything he described for two weeks with no success. Last network crash was one hour ago with : I just made a new update and seemingly there is a new package I just downloaded: Malwarebytes version 4.0.4.49 Update package version 1.0.18444 Component package version 1.0.810 We hope it works! Lots of work to handle and lots of time expend for nothing with this issue! If it does not work I will try legacy version 3.8.3.2965-1.0.629. Is that working well for the people who had installed it? Until now (2020-02-03) the problem seems to be solved downloading recent updates (now with MB version 4.0.449, Update package version 1.0.18636, Component package version 1.0.810). However we wonder if the slow opening of web sites is not a consequence of Windows Defender and Malwarebytes working at the same time. Link to post Share on other sites More sharing options...
aussiemoonlight Posted February 3, 2020 ID:1360195 Share Posted February 3, 2020 Sorry, Update package version1.0.18644 Link to post Share on other sites More sharing options...
JGibson Posted February 3, 2020 ID:1360243 Share Posted February 3, 2020 Is there a shipping version that fixes the network disable bug? I have clients that are running into this. They are adverse to beta software so turning on beta is not an option. Link to post Share on other sites More sharing options...
berniez Posted February 3, 2020 ID:1360298 Share Posted February 3, 2020 Unfortunately, there are only 3 options as I type this. Uninstall Malwarebytes or run the latest beta or downgrade to the release before 4.0. I am running the latest beta and my network card works fine where with the previous release it knocked me off line every time. Everything seems ok for now. Link to post Share on other sites More sharing options...
Porthos Posted February 3, 2020 ID:1360302 Share Posted February 3, 2020 (edited) On 2/3/2020 at 7:07 AM, aussiemoonlight said: However we wonder if the slow opening of web sites is not a consequence of Windows Defender and Malwarebytes working at the same time. It is not. Defender and MB work fine together. It would help if we had logs for your system. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. Upload Malwarebytes Support Tool logs manually Thank you Edited February 21, 2020 by AdvancedSetup updated links Link to post Share on other sites More sharing options...
Porthos Posted February 3, 2020 ID:1360303 Share Posted February 3, 2020 4 hours ago, JGibson said: Is there a shipping version that fixes the network disable bug? I have clients that are running into this. They are adverse to beta software so turning on beta is not an option. What version are they on. There is no beta at this time over the current version. Link to post Share on other sites More sharing options...
berniez Posted February 3, 2020 ID:1360306 Share Posted February 3, 2020 That is the version I am using. My understanding that was a beta. It may now be a release. This version fixes the network card problem at least for my machine. As long as you force Malwarebytes to down load the latest version, you should get the version you listed. I have Malwarebytes set to download beta updates. There is a switch on the general screen for this. Link to post Share on other sites More sharing options...
aussiemoonlight Posted February 4, 2020 ID:1360420 Share Posted February 4, 2020 (edited) On 2/3/2020 at 7:07 AM, aussiemoonlight said: Until now (2020-02-03) the problem seems to be solved downloading recent updates (now with MB version 4.0.449, Update package version 1.0.18636, Component package version 1.0.810). However we wonder if the slow opening of web sites is not a consequence of Windows Defender and Malwarebytes working at the same time. On 2/3/2020 at 3:04 PM, Porthos said: It is not. Defender and MB work fine together. It would help if we had logs for your system. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. Upload Malwarebytes Support Tool logs manually Thank you @Porthos Thank's for your interest in helping us. Files requested: mbst-grab-results.zip Edited February 21, 2020 by AdvancedSetup updated links Link to post Share on other sites More sharing options...
aussiemoonlight Posted February 4, 2020 ID:1360423 Share Posted February 4, 2020 (edited) On 2/3/2020 at 7:07 AM, aussiemoonlight said: Until now (2020-02-03) the problem seems to be solved downloading recent updates (now with MB version 4.0.449, Update package version 1.0.18636, Component package version 1.0.810). However we wonder if the slow opening of web sites is not a consequence of Windows Defender and Malwarebytes working at the same time. On 2/3/2020 at 3:04 PM, Porthos said: It is not. Defender and MB work fine together. It would help if we had logs for your system. Please follow the directions from the following article and post back the requested logs and we'll review to assist you. Upload Malwarebytes Support Tool logs manually Thank you @Porthos Thank's for your interest in helping us. Files requested: mbst-grab-results.zip Edited February 21, 2020 by AdvancedSetup updated links Link to post Share on other sites More sharing options...
Porthos Posted February 4, 2020 ID:1360425 Share Posted February 4, 2020 7 minutes ago, aussiemoonlight said: Thank's for your interest in helping us. What I would suggest is to disable Web Protection for a few days and report the results. Does the web respond normally. Link to post Share on other sites More sharing options...
aussiemoonlight Posted February 4, 2020 ID:1360462 Share Posted February 4, 2020 Thanks Porthos, we will disable Web protection as you suggest, even though after the last MB update performance got back normal. However, we now have the "Always register Malwarebytes in the Windows Security Center " button turned off; should we turn it on for any reason? Before those the Web (Chrome and Edge) was having very slow downloads with many interruptions , with the mouse constantly freezing and having messages that we did not have the server access turned on... But with the browsers turned off the programs worked well and the computer regained good performance. Cheers mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted February 4, 2020 ID:1360463 Share Posted February 4, 2020 2 minutes ago, aussiemoonlight said: However, we now have the "Always register Malwarebytes in the Windows Security Center " button turned off; should we turn it on for any reason? Personally, (I am not an employee of MB) I keep it off so Defender will stay active as well. Link to post Share on other sites More sharing options...
aussiemoonlight Posted February 4, 2020 ID:1360492 Share Posted February 4, 2020 Thanks Porthos, We have 5 premium licences for security on our small business, we can't afford delays ... best, best Link to post Share on other sites More sharing options...
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