totally confused Posted August 23, 2009 ID:113824 Share Posted August 23, 2009 I have spent the past month getting my Vista updated. It now has SP1 ans SP2. According to to Microsoft it's all up to date. I still cannot update my mbam. I had to uninstall mbam to install the service packs. I just reinstall the 1.39 version of mbam, but I still can't get it to update.I have my firewall set to allow it through, but it's not doing it I guess, why else would I get the 732 error code??? Link to post Share on other sites More sharing options...
nosirrah Posted August 23, 2009 ID:113830 Share Posted August 23, 2009 1.40 is the current app , I would try uninstalling first and then installing the current version . Link to post Share on other sites More sharing options...
prairie dog Posted August 23, 2009 ID:113831 Share Posted August 23, 2009 Try this set of instructions (version 1.39 is not the latest version)1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.2. Restart your computer (very important).3. Download and run this utility. http://www.malwarebytes.org/mbam-clean.exe4. It will ask to restart your computer (please allow it to).5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.phpNote: You will need to reactivate the program using the license you were sentLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan.EDIT: OOPS. posted at the same time. sorry about Link to post Share on other sites More sharing options...
totally confused Posted August 25, 2009 Author ID:114816 Share Posted August 25, 2009 prairie dogI did all of the above, in exactly the order instructed. Still get error code 732 My firewall is set to allow it through, and I'm still not running any anti-virus program. I want to get this straightened out first.Any other suggestions? Link to post Share on other sites More sharing options...
exile360 Posted August 26, 2009 ID:115046 Share Posted August 26, 2009 Greetings totally confused .Please review item #8 in the FAQ here to see if any of those steps resolve the issue for you. Also make sure that Internet Explorer is not set to use a proxy. Link to post Share on other sites More sharing options...
totally confused Posted August 26, 2009 Author ID:115249 Share Posted August 26, 2009 Greetings totally confused .Please review item #8 in the FAQ here to see if any of those steps resolve the issue for you. Also make sure that Internet Explorer is not set to use a proxy.Greetings exile 360I did what # 8 said, I got a black box that says "Value GlobalUserOffline exists, overwrite (yes/No)?" Not sure what that means???How do I check to see what the settings for IE are? Link to post Share on other sites More sharing options...
yardbird Posted August 26, 2009 ID:115262 Share Posted August 26, 2009 Value GlobalUserOffline exists! I believe your in the offline mode. Go to IE, Tools, Internet Options, Check the tabs on top please....regards... Link to post Share on other sites More sharing options...
totally confused Posted August 26, 2009 Author ID:115378 Share Posted August 26, 2009 Value GlobalUserOffline exists! I believe your in the offline mode. Go to IE, Tools, Internet Options, Check the tabs on top please....regards...I've got to be the world's biggest nimrod, I did what you said, but couldn't find where it says if it's in offline mode. Which tab is it under, and which setting do I change? I went to the advanced one and and under the http 1.1 setting there is a check mark next to the use proxy connection. I unchecked it and restarted IE. I then tried to update mbam but still get error code 732. I also added malwarebytes.org to the trusted sites, still 732??? Link to post Share on other sites More sharing options...
DaChew Posted August 27, 2009 ID:115388 Share Posted August 27, 2009 Can you surf with IE open, is it working? Link to post Share on other sites More sharing options...
yardbird Posted August 27, 2009 ID:115501 Share Posted August 27, 2009 @ totally confusedIf you can surf with IE, then your on-line... Link to post Share on other sites More sharing options...
DaChew Posted August 27, 2009 ID:115505 Share Posted August 27, 2009 Please download and run Processexplorerhttp://technet.microsoft.com/en-us/sysinte...s/bb896653.aspxUnder file and save as, create a log and post here copy and paste into a reply Link to post Share on other sites More sharing options...
totally confused Posted August 27, 2009 Author ID:115849 Share Posted August 27, 2009 Please download and run Processexplorerhttp://technet.microsoft.com/en-us/sysinte...s/bb896653.aspxUnder file and save as, create a log and post here copy and paste into a replyI hope this is what you wanted?Process PID CPU Description Company NameSystem Idle Process 0 98.95 Interrupts n/a 1.16 Hardware Interrupts DPCs n/a Deferred Procedure Calls System 4 smss.exe 484 Windows Session Manager Microsoft Corporationcsrss.exe 556 Client Server Runtime Process Microsoft Corporationwininit.exe 620 Windows Start-Up Application Microsoft Corporation services.exe 664 Services and Controller app Microsoft Corporation svchost.exe 872 Host Process for Windows Services Microsoft Corporation ehmsas.exe 3148 Media Center Media Status Aggregator Service Microsoft Corporation WmiPrvSE.exe 3272 WMI Provider Host Microsoft Corporation mobsync.exe 1752 Microsoft Sync Center Microsoft Corporation FlashUtil10b.exe 2680 Adobe Flash Player Helper 10.0 r22 Adobe Systems, Inc. svchost.exe 932 Host Process for Windows Services Microsoft Corporation svchost.exe 984 Host Process for Windows Services Microsoft Corporation Ati2evxx.exe 1028 ATI External Event Utility EXE Module ATI Technologies Inc. Ati2evxx.exe 1796 ATI External Event Utility EXE Module ATI Technologies Inc. svchost.exe 1048 Host Process for Windows Services Microsoft Corporation audiodg.exe 1172 Windows Audio Device Graph Isolation Microsoft Corporation svchost.exe 1084 Host Process for Windows Services Microsoft Corporation dwm.exe 1736 Desktop Window Manager Microsoft Corporation WUDFHost.exe 2492 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation svchost.exe 1096 Host Process for Windows Services Microsoft Corporation taskeng.exe 2012 Task Scheduler Engine Microsoft Corporation taskeng.exe 2584 Task Scheduler Engine Microsoft Corporation SLsvc.exe 1200 Microsoft Software Licensing Service Microsoft Corporation svchost.exe 1248 Host Process for Windows Services Microsoft Corporation svchost.exe 1348 Host Process for Windows Services Microsoft Corporation aawservice.exe 1420 Ad-Aware Service Lavasoft spoolsv.exe 1972 Spooler SubSystem App Microsoft Corporation svchost.exe 1996 Host Process for Windows Services Microsoft Corporation MemCheck.exe 916 MemCheck.Service AlertService.exe 1356 Intel Link to post Share on other sites More sharing options...
exile360 Posted August 28, 2009 ID:116065 Share Posted August 28, 2009 Greetings exile 360I did what # 8 said, I got a black box that says "Value GlobalUserOffline exists, overwrite (yes/No)?" Not sure what that means???How do I check to see what the settings for IE are?Type y and press Enter (you can run the command again if you didn't do that before ). Link to post Share on other sites More sharing options...
totally confused Posted August 28, 2009 Author ID:116423 Share Posted August 28, 2009 Type y and press Enter (you can run the command again if you didn't do that before ).I did as you requested. typed in the Y and clicked enter. I then tried to update, still get error code 732. I rebooted and just tried again, still get error code 732. I'm on-line, if I wasn't I couldn't post here because I wouldn't be connected to the internet. I even uninstalled ran the clean up tool and downloaded it again, tried to update and get error code 732. . I've never run into anything like this before. I even shut down the windows firewall and tried, still error code 732 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 29, 2009 Root Admin ID:116470 Share Posted August 29, 2009 Please follow the directions here and someone will assist you further and finding what might be causing the problem.Scan and post logs - read note at bottom in greenIf you're having Malware related issues with your computer that you're unable to resolve.Please read and follow the instructions provided here: I'm infected - What do I do now?If needed please post your logs in a NEW topic here: Malware Removal - HijackThis LogsWhen posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.Using these other tools often makes the cleanup task more difficult and time consuming.If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for reviewNOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can. Link to post Share on other sites More sharing options...
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