MB says I'm not protected

[bluegiraffe]

Recently I have been getting messages from Malwarebytes saying I am not protected and when I look, I am not. I have not (knowingly) altered anything - in fact I have not done anything at all different in terms of usage. I have to manually keep selecting some of the options in Real Time Protection specifically the Malware Protection and Ransomware Protection. I have carried out a complete scan of the computer and MB has not found anything.

I have also just noticed that once I have switched on the above options, the small MB icon in the bottom right on the screen still says I am not protected .Clicking on it to open up the Dashboard shows I am.

Thank you

Edited April 15, 2017 by bluegiraffe
more info

[sman]

what is your type of MBAM account?.. do a 'clean boot' and startup MBAM and check working..

[Porthos]

Hello and Welcome

Let's try this first.... (It is recommended that you de-activate your Malwarebytes first before un-installing or using the clean removal tool - the tool can only backup the license info for MB3 so if you have MBAM v1 or v2 you have to de-activate it manually)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot.  Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES or you can download the latest version (currently v3.0.6 CU4.1) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
3. NOTE: More info about the latest Malwarebytes 3.0.6 CU4.1 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.

Thank You,

[bluegiraffe]

Hi sman and Porthos and thank you for your replies. I am running MB Premium 3.06 with the lifetime licence. At the moment it seems to now be behaving itself. I have not had chance to work thru Porthos' reply but if it is now working ok do I still need to?

 

thanks again.

[nikhils]

Hello @bluegiraffe

If everything is working well then I would say you are good to go.

If you do experience issues in the future, please send us the logs to which @Porthos was referring to.

Thank you,

[bluegiraffe]

Ok no prob. thanks again.