VBFirefoxUser Posted December 15, 2016 ID:1080795 Share Posted December 15, 2016 My user profile has become corrupt twice with Malwarebytes 3.0 installed on Windows 7. I uninstalled 3.0 and went back to 2.0. MBAMSERVICE.7z Link to post Share on other sites More sharing options...
Aura Posted December 15, 2016 ID:1080853 Share Posted December 15, 2016 Hi VBFirefoxUser How was your profile corrupted exactly? What issue were you encountering in it, and were there any error messages? If so, what were they? Link to post Share on other sites More sharing options...
exile360 Posted December 16, 2016 ID:1080891 Share Posted December 16, 2016 Thank you for reporting this issue to us. I've informed the Malwarebytes 3.0 team of the problem so that they may continue to investigate and hopefully get this fixed. I will let you know if the Developers require any additional information so that you might provide it if you are able and willing to do so. Thanks again Link to post Share on other sites More sharing options...
John A Posted December 16, 2016 ID:1080919 Share Posted December 16, 2016 Is this your Windows user profile - it fails to load and sets up a temporary profile? I have the same issue. Until it is fixed, a workaround is as follows: In Malwarebytes Settings > Protection, uncheck Start Malwarebytes at Windows startup Copy the Malwarebytes shortcut icon on the desktop to: C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Then Malwarebytes 3 will start when you log in and you won't get that error Link to post Share on other sites More sharing options...
exile360 Posted December 16, 2016 ID:1080967 Share Posted December 16, 2016 Thanks for that information about a workaround John A Link to post Share on other sites More sharing options...
Doctor9fan Posted December 16, 2016 ID:1080995 Share Posted December 16, 2016 Same for me, upon restart after Windows update I had problem logging in, when it did log in it was a temporary profile, error said that trying to log in again may fix the problem, I did & was logged in as normal. Users on the MS forum have mentioned the same problem when running MBAM 3.https://answers.microsoft.com/en-us/windows/forum/windows_10-security/windows-cannot-upload-your-profile/39ed5958-e4cc-457d-8112-5855c2e9d7cb Link to post Share on other sites More sharing options...
Aura Posted December 16, 2016 ID:1081004 Share Posted December 16, 2016 FWIW, I've had that issue for a long time now, way before Malwarebytes 3.0. It happens maybe once or twice a week, so I cannot associate it with Malwarebytes either. Link to post Share on other sites More sharing options...
John A Posted December 16, 2016 ID:1081122 Share Posted December 16, 2016 When I had the issue on 3 Windows 10 computers during beta testing, it was definitely caused by Malwarebytes3. Link to post Share on other sites More sharing options...
Doctor9fan Posted December 16, 2016 ID:1081179 Share Posted December 16, 2016 Never had this problem previously (XP to Win 10) of profile corruption/logging in with a temp profile, only since MBAM3. Link to post Share on other sites More sharing options...
pentiumiii Posted December 18, 2016 ID:1081681 Share Posted December 18, 2016 Same here, never had this problem until MBAM3, been using MBAM2 with no issues. Very disappointed with MBAM3 so far, IMHO this should remain in beta until more testing and bugs are ironed out. I'm afraid it's not even RC quality. Link to post Share on other sites More sharing options...
John A Posted December 19, 2016 ID:1081774 Share Posted December 19, 2016 Yes I agree this is a serious issue that has to be fixed. Link to post Share on other sites More sharing options...
VBFirefoxUser Posted December 22, 2016 Author ID:1083112 Share Posted December 22, 2016 (edited) On 12/15/2016 at 6:59 PM, Aura said: Hi VBFirefoxUser How was your profile corrupted exactly? What issue were you encountering in it, and were there any error messages? If so, what were they? I did not get any error messages. I got a temporary profile twice while Malwarebytes 3.0 was installed. All my preferences in Windows 7 SP1, all my emails in thunderbird and all my favorites in Firefox were lost until I created a new username and grabbed all those files. I lost the user profiles and had to create a new username each time. I have not had any issues since switching back to Malwarebytes 2.0. I apologize for how long it has taken me to respond to this thread. Edited December 22, 2016 by VBFirefoxUser Link to post Share on other sites More sharing options...
John A Posted December 22, 2016 ID:1083164 Share Posted December 22, 2016 The best way to recover from this nasty issue is - in the temporary profile do the following: In Malwarebytes Settings > Protection, uncheck Start Malwarebytes at Windows startup Then restart the computer and your normal profile should open. Malwarebytes 3 will start when you log in and you won't get that error You will have to start Malwarebytes manually, unless you do the following workaround which will start Malwarebytes when you log in, not at Windows Startup: Copy the Malwarebytes shortcut icon on the desktop to: C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Alternatively, while in the temporary profile, uninstall Malwarebytes and restart the computer, your normal profile should load. Link to post Share on other sites More sharing options...
Dun4cheap Posted January 24, 2017 ID:1093991 Share Posted January 24, 2017 John A, Thanks for this info, it does correct the matter however it leaves the computer vulnerable. I recently purchased 20 licenses and deployed them on client machines. I have two machines showing this behavior. One is a windows 7 pro machine and the other is a windows 10 home version. I found a similar thread in the beta forums. I can confirm that this problem is in the final releases and current version and while it so far has not happened on all of the computers, it is just 2 at the moment. Link to post Share on other sites More sharing options...
John A Posted January 24, 2017 ID:1093998 Share Posted January 24, 2017 I agree there is a gap in the protection during Startup but there is no other workaround that I know of. Changing the MB delayed startup setting did not help. Link to post Share on other sites More sharing options...
Phone Man Posted January 26, 2017 ID:1096281 Share Posted January 26, 2017 (edited) I updated from 3.0.5 release version to 3.0.6.1469 release version yesterday and on a restart got the Notice that Protection was OFF but icon was green. (I thought this was fixed) When I booted my system this morning I got the Profile error which I have never had before. I took the choice to Log Out and the next Login worked fine. Going back to MBAM 2. Too many bugs. Jim Edited January 26, 2017 by Phone Man Link to post Share on other sites More sharing options...
Phone Man Posted February 4, 2017 ID:1098957 Share Posted February 4, 2017 I see this issue is not listed in the latest Know Issue update thread. Is this problem being ignored???? https://forums.malwarebytes.com/topic/191805-malwarebytes-30-known-issues/#comment-1098825 Jim Link to post Share on other sites More sharing options...
John A Posted February 4, 2017 ID:1099000 Share Posted February 4, 2017 Yes it should be listed in the Known Issues post, I don't know why it isn't. I recall seeing a comment, I think from Aura, on this saying that the devs were having trouble tracking down this problem. Link to post Share on other sites More sharing options...
AleksandarF Posted February 4, 2017 ID:1099027 Share Posted February 4, 2017 On 12/23/2016 at 0:12 AM, John A said: The best way to recover from this nasty issue is - in the temporary profile do the following: In Malwarebytes Settings > Protection, uncheck Start Malwarebytes at Windows startup Then restart the computer and your normal profile should open. Malwarebytes 3 will start when you log in and you won't get that error You will have to start Malwarebytes manually, unless you do the following workaround which will start Malwarebytes when you log in, not at Windows Startup: Copy the Malwarebytes shortcut icon on the desktop to: C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Alternatively, while in the temporary profile, uninstall Malwarebytes and restart the computer, your normal profile should load. I'm sorry for being inexperienced here, but what if you deleted the shortcut? How do you create another one. Link to post Share on other sites More sharing options...
John A Posted February 4, 2017 ID:1099075 Share Posted February 4, 2017 Either reinstall Malwarebytes, or: Open File Explorer, navigate to C:\Program Files\Malwarebytes\Anti-Malware Right click on mbam.exe and choose "create shortcut" Assuming that you haven't turned off Malwarebytes self protection, you should see a message "Windows can't create a shortcut here, do you want the shortcut placed on the Desktop instead". Click Yes The shortcut called "mbam.exe - Shortcut" should then be on your Desktop. You can rename the shortcut to "Malwarebytes" Link to post Share on other sites More sharing options...
AleksandarF Posted February 4, 2017 ID:1099079 Share Posted February 4, 2017 10 minutes ago, John A said: Either reinstall Malwarebytes, or: Open File Explorer, navigate to C:\Program Files\Malwarebytes\Anti-Malware Right click on mbam.exe and choose "create shortcut" Assuming that you haven't turned off Malwarebytes self protection, you should see a message "Windows can't create a shortcut here, do you want the shortcut placed on the Desktop instead". Click Yes The shortcut called "mbam.exe - Shortcut" should then be on your Desktop. You can rename the shortcut to "Malwarebytes" Thanks a lot, it worked for me. Link to post Share on other sites More sharing options...
John A Posted February 5, 2017 ID:1099142 Share Posted February 5, 2017 Great, thanks for letting us know Link to post Share on other sites More sharing options...
Super Dave Posted February 19, 2017 ID:1102978 Share Posted February 19, 2017 OMG I just found this thread. I have been having this problem and did not connect it to MBAM till today. This is on a windows 10 machine. I have had this happen on a restarts. The first few times just clicking on log out and log back in worked. Yesterday it required a 2nd restart I thought I was screwed big time but finally got back to my desktop. I've had this win 10 machine for over a year with no problems like this until MBAM version 3 Now with the new beta installed self protection cannot be turned off. I have unchecked start at windows startup. I hope this corrects any future windows logon problems. When I thought the only problems included MBAM not working correctly it was not a big deal but now finding its screwing up my OS is pretty disturbing. It not being able to turn off self protection going to be a problem if I decide to uninstall? Or just quit MBAM and uninstall? Link to post Share on other sites More sharing options...
John A Posted February 19, 2017 ID:1102981 Share Posted February 19, 2017 You should be able to quit and uninstall. Link to post Share on other sites More sharing options...
Telos Posted February 19, 2017 ID:1102983 Share Posted February 19, 2017 1 hour ago, Super Dave said: It not being able to turn off self protection going to be a problem if I decide to uninstall? Or just quit MBAM and uninstall? I had this on one machine. Couldn't turn off self-protection, so I uninstalled. Unfortunately MBAM was still in the mix and messing with my system (VSS issues continued). So I reinstalled v3, and as soon as the installation completed, I went into settings and found that I could then turn off self-protection. I then closed MBAM and uninstalled. Rebooted and ran the v2 clean uninstall tool 2x for good measure. My PC returned to a happy state, I'll wait for v3.1 on that machine. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now