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About galileo

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    Charlotte, NC USA

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  1. I also had this issue on 20236 and 20241. I was able to get past the GSOD if I entered the login PIN "very" quickly after the login prompt appeared. The problem was also solved by disabling Web Protection. I am now online here on 20241 with all MWB protection fully enabled - after following exile360's comments. I had a clean boot with no GSOD issues. Apparently I am one of those for who this approach does work. Although, it is worth noting that other than MWB and Windows Defender, my 20241 installation is "plain vanilla" with no other system tweaking and no other security software.
  2. Malwarebytes (Premium) has started blocking an MS Excel Add-in: "Stock Connector" by Michael Saunders. This just began this morning. While the add-in still provides real-time stock prices, all access to the support website is now blocked as a "Malware Exploit...". See the attached file for details. This is the first time that I have encountered this issue. Thx, galileo mbam.txt
  3. Hallo mausschen19 I would agree with exile360's comment regarding the validity of the product sold by the seller. I have encountered this type of issue with purchasing software licenses. The seller may well not have been an authorized seller of Malwarebytes licenses and/or the license keys may well have been re-sold keys or stolen keys. "If" that is the case, I can confirm from personal experience that you are out of luck. It makes perfect sense that any software business would not support the use of stolen products - regardless of honest intent on the part of the purchaser. I sy
  4. Perhaps I can offer you some hope that this "can" be resolved. I also had a difficult license issue with Malwarebytes regarding three lifetime licences. I did need to create a support ticket and had to provide copies of my purchase receipts and license key emails to the support staff to verify that I was the legal and true owner of each license. Each of my licenses were also purchased from Cleverbridge. The entire process took about three months to finally reach a successful resolution. Frustating, but successful nonetheless. One of the important issues in resolving this will be
  5. Thank you for following up. Nothing has appeared in my email from Malwarebytes other than posting notifications from this forum thread. I have checked spam/junk mail and nothing has been trapped there. The email address that this forum is using for me is the same email address that I provided to the chat agent earlier this week. That email address functioned properly for the chat agent to forward me the transcript of our chat. It would appear that email from Malwarebytes has been flowing correctly to that email address - with the exception of the email that you mention above. Is
  6. Ron: Thank you for checking into the issue, I do appreciate the effort. It is unfortunate that there has been no communication from whomever is dealing with the escalated issue. Thus, I am in the dark as to why this required escalation, how it is being addressed, and what the time frame is. Is this an internal data issue on the Malwarebytes end or is it something else? Some direct communication from the support folks would be appreciated. Thanks again!
  7. Unfortunately, I need to report back that the support staff have not followed through on completely resolving this issue. The response to support tickets has been non-existent unless I use a chat session to "push" getting the support ticket addressed. Additionally, the "Chat" session times that are noted on the Malwarebytes website are not being followed - and are frequently just not available. My particular issue is still in limbo as the chat agent could only complete the "fix" for one license even though the agent was provided with documentation for all of the licenses. Is there
  8. Support ticket was answered today - partially - but not completely resolved per 24 to 48 hour propagation time. One license is now correctly showing up - others are yet to show up. I will check tomorrow afternoon (3/26) after 2:00 pm to verify that the other licenses have propagated. You are correct regarding the email address needing to be the same...this issue is in fact directly related to the original email address no longer being used. Thanks for the response! I will post back after giving the system time to propagate...😐
  9. Licenses are used on only one computer each - no duplication Licenses were deactivated prior to each time they were moved to a new computer or new Windows installation Licenses were purchased in December 2013 directly through Malwarebytes - still have the Cleverbridge invoices and order confirmations Licenses have been used on computers that - to anyone's "knowledge" - have never been compromised or had any "discovered" malware penetrations Will open a support ticket - want to get to the bottom of this and want to utilize the "My Account" for license management/control
  10. The license keys that I have are activated and in use on two of my computers - and have been for years. Below is what I receive when I attempt to add a key to "My Account": Not to repeat but, to be clear: these are my keys and they are and have been successfully in use for "years" and they are lifetime keys - not subscriptions. As is obvious, I have had no success in adding lifetime keys to "My Account". Am I missing something...?
  11. I have two lifetime license keys that I purchased years ago. Can those keys be added to "My Account" and can activation/deactivation be managed for the lifetime keys from "My Account"? The "My Account" pages seem to reference "Subscriptions" and managing subscriptions with no mention regarding the older lifetime licenses. Hence, my question.
  12. Thank you for your detailed reply! I do have Malwarebytes Premium (lifetime) installed on two machines. I have been using MBA since V1...since the "Threatfire" days. While I am aware of the additional available options, I have never enabled the number of MBA options that you have per your screenshots. I have run pretty much plain vanilla mode defaults. I take it that with the options you indicate as enabled, you aren't seeing any OS or performance or software interaction issues? I have always seen some small performance degradation with MBA but, have opined that the tradeoff versus secur
  13. Thanks for the replies! Can you shed any light on what MBAE "enhances" versus Win 10's own security features?
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