Aura

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About Aura

  • Rank
    Special Ops
  • Birthday 02/14/1994

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  • Location
    Qu├ębec, Canada
  • Interests
    Technical Support, Malware Removal & Analysis, Information Security, Gaming.

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  1. Glad to see that it worked out for you Mick and no problem, you're welcome
  2. No problem tomoz, you're welcome
  3. Open Malwarebytes, disable the Self-protection option, then Exit it and try to delete the file.
  4. Exit Malwarebytes (right-click on the tray icon for that option), and you should be able to delete it.
  5. Hi Robertiy I can't seem to find a download link for Malwarebytes 3.0.5. Since it was published directly on the website when it was released, I doubt a public download link for it exist (for that specific version). What I suggest you to do is install the latest release (which I think you have already), and provide the information and logs asked below in this thread so the Support can assist you with your issue. https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/
  6. Hi tomoz Is this what you were looking for? https://forums.malwarebytes.com/topic/195880-i-reinstalled-221-and-now-have-3-constant-nags/?do=findComment&comment=1100007 Delete the file listed in the post above and the prompt should stop.
  7. Awesome Let's do a last scan with EEK to look for remnants, and get a fresh set of FRST logs after. Emsisoft Emergency Kit Follow the instructions below to run a scan using the Emsisoft Emergency Kit. Download the Emsisoft Emergency Kit and execute it. From there, click on the Extract button to extract the program in the EEK folder; Once the extraction is complete, Emsisoft Emergency Kit will open, and suggest you to run an online update before using the program. Click on Yes to launch it. After the update, click on Malware Scan under 2. Scan and accept to let Emsisoft Emergency Kit detect PUPs (click on Yes). Once the scan is complete, make sure that every item in the list is checked, and click on Quarantine selected; If it asks you for a reboot to delete some items, click on Ok to reboot automatically; After the restart, click on the Start Emsisoft Emergency Kit icon again on your desktop to open it; This time, click on Logs; From there, go under the Quarantine Log tab, and click on the Export button; Save the log on your desktop, then open it, and copy/paste its content in your next reply; Farbar Recovery Scan Tool (FRST) - Scan mode Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply. Right-click on the executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users); Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds; Click on the Scan button; On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files; Copy and paste the content of both FRST.txt and Addition.txt in your next reply; Your next reply(ies) should include: Copy/pasted content of EEK's clean log; Copy/pasted content of FRST.txt; Copy/pasted content of Addition.txt;
  8. The first log is the actual fixlist.txt. You need to save that file in the same location as FRST.exe, launch FRST, and then click on the "Fix" button. The computer will reboot after the fix, and a file called fixlog.txt will be left where fixlist.txt was. You then need to copy/paste the content of that log in your next reply.
  9. You ran another scan with FRST, you need to run a Fix using the attached fixlist.txt. Please follow the instructions as previously posted. Also, I need the clean log for AdwCleaner, this is the scan log. Please follow the instructions as previously posted.
  10. If you can't find them, leave them be for now. JRT and AdwCleaner might take care of them, we'll see after.
  11. Alright there are quite a few things to address. I'm giving you a heads up right now: some of your programs are broken and needs to be reinstalled. I'll list those at the end of the clean-up. First, do you know these files and folders? They are all related to keyloggers. 2017-02-03 02:48 - 2017-02-16 16:52 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FreeKeyl0gger 2017-02-03 02:48 - 2017-02-15 06:21 - 00000000 ____D C:\Program Files (x86)\ASDECO Manager 2017-02-03 02:48 - 2017-02-03 02:50 - 00000000 ____D C:\Users\Hp\AppData\Roaming\ASDECO Manager 2017-02-03 02:46 - 2017-02-03 02:46 - 00757173 _____ C:\Users\Hp\Downloads\fklogger.zip 2017-02-03 02:45 - 2016-08-05 11:19 - 00424592 _____ C:\Windows\runkey.exe 2017-02-03 02:39 - 2017-02-03 02:39 - 09339624 _____ (Spyrix Security Inc.) C:\Users\Hp\Desktop\sfk_setupcn.exe Malicious Programs Warning! I noticed that you have malicious programs installed on your system. I'll ask you to uninstall them since uninstalling such programs before running malware removal tools will ensure a better clean-up. a2zLyrics-15 Bundled software uninstaller DefaultTab Hao123.com Hao123-Client Messenger Plus! Community Smartbar If you have an issue when uninstalling a program, please let me know. Now we'll run a first big fix with FRST, followed by a quick sweep with JRT and AdwCleaner. Farbar Recovery Scan Tool (FRST) - Fix mode Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply. Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located); Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users); Click on the Fix button; On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad; Copy and paste its content in your next reply; Junkware Removal Tool (JRT) Download Junkware Removal Tool (JRT) and move it to your Desktop; Right-click on JRT.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users); Press on any key to launch the scan and let it complete; Credits : BleepingComputer.com Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply; AdwCleaner - Fix Mode Download AdwCleaner and move it to your Desktop; Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users); Accept the EULA (I accept), let the database update, then click on Scan; Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes; Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it; After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply; Your next reply(ies) should therefore contain: Answer to my question about the keylogger file(s) and folder(s) on your system; Confirmation that you uninstalled the programs listed above, if not, which one(s) and why; Copy/pasted content of FRST's fixlog.txt; Copy/pasted JRT log; Copy/pasted AdwCleaner clean log; fixlist.txt
  12. HI mrmickguitar Activation issues can only be dealt with via the Help Desk, so you'll have to drop them an email requesting assistance. https://support.malwarebytes.com/customer/portal/emails/new?b_id=15026
  13. Disabling the following setting should do the trick.