Can't run malwarebyts. Help

[stevec1915]

Can't run Malware Bytes. Ran  mbam-check.exe, ran DDS.COM, attached results from those scans.

(Hangs on memory object 14)

Attach.txt

CheckResults.txt

DDS.txt

[1PW]

Hello stevec1915 and

Unfortunately, sUBs' DDS has not been updated in nearly four years and is now all but abandoned in favor of more up-to-date products.  Please consider augmenting your attachments with the following for expert analysis:

Please read Diagnostic Logs and individually attach the 2 requested logs only from Log Set 1 in a reply to this thread.  Those diagnostic output text logs to be posted are FRST.txt and Addition.txt.

Thank you.

[stevec1915]

ok we ran the tools you suggested and here are the results.

please let me know what to do next.

thanks

CheckResults.txt

FRST.txt

Addition.txt

[AdvancedSetup]

The logs show you have many tasks running or trying to run MBAM. Please delete all those tasks. Then do a clean removal and reinstall and let us know if that corrects the issue for you.

 

Please uninstall your current version of MBAM and reinstall the latest version using the following guide. MBAM Clean Removal Process 2x

Thanks

 

[stevec1915]

i don't see anything else trying to run MBAM,

could you give me an example?

I did just install the software on 9/22 but I will remove it and reinstall it.

[Firefox]

While Ron returns... this is what he/we are talking about, from your logs.... (those do not belong there and need to be removed)

Task: {59318374-20CF-46C2-AEBC-9723E82079E2} - System32\Tasks\{7A10B8D9-1173-4AF1-87DA-076CE78B6185} => C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe [2016-03-10] (Malwarebytes)

Task: {65658813-1B7F-492D-B0A4-9658965C38EA} - System32\Tasks\{76888EAD-697E-427B-B7DE-857FA7DAD832} => C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe [2016-03-10] (Malwarebytes)

Task: {9AA0B23A-8DDC-4780-B5B4-EB26D683C385} - System32\Tasks\{0D1BF7FA-91B9-45F2-A50A-14537489284A} => C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe [2016-03-10] (Malwarebytes)

Task: {AC4DFACE-70AC-421D-8158-057FA97CFB37} - System32\Tasks\{65A4D5C7-594D-4BD2-8F2A-5CAF3C9052A8} => C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe [2016-03-10] (Malwarebytes)

Task: {E69E4882-8C0E-4E51-B38D-BF431C4EED2D} - System32\Tasks\{24C5FE38-2D59-41B1-91A6-0313A8E62908} => C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe [2016-03-10] (Malwarebytes)

[AdvancedSetup]

I can help you to remove them if needed, but you can open the Task Scheduler and locate and remove them there too. Let us know.

Cheers

 

[stevec1915]

i removed the item from the task manager

did a clean removal

and am attempting a reinstall

it says its installing but its been about 30 minutes now

[stevec1915]

ok it installed

i ran it and it hangs up at the same spot as before

it gets as far as the SCAN MEMORY - MEMORY OBJECTS

objects scanned 14 and it just stops moving forward

the little circle above scan memory shows it going round and round but it never advances

[Firefox]

OK thanks for that info, lets get a fresh set of logs ( rerun the tools below making sure you have a checkmark in Addition.txt so we can get a fresh copy of the logs to work with)....

Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs
(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

Thank You,

Firefox

[stevec1915]

ok

i also attempted to run it in the custom scan, unchecked the box for scan memory, but checked box for scan rootkit,

running in safe mode.

so far its still progressing - its scanned 260,xxx items with elapsed time of 5 hours 28 minutes

identified 6 objects and is still running.

[Firefox]

Thanks for the added info.... just so your aware, custom (full) scans are really not recommended to be run frequently. A Threat Scan is the recommended scan type, which will scan all areas that malware likes to hide and load from.

[stevec1915]

yeah i know but since the threat scan stops and doesnt run - i thought i would try this

[Firefox]

52 minutes ago, stevec1915 said:

yeah i know but since the threat scan stops and doesnt run - i thought i would try this

OK let us know the results and if you want provide us with the scan log so we can see what was detected...

[stevec1915]

here is the fresh set of logs

 

Addition.txt

CheckResults.txt

FRST.txt

[AdvancedSetup]

Don't see an obvious threat that might be causing the issue, but Explorer itself is crashing which is not good.

Please try running a full disk check. Click on the start menu and type in CMD.EXE and when it shows on the menu, right click over it and select "Run as administrator"

Type in the following:

CHKDSK   C:  /R

Then press the Y key to say yes to allow it to run on restart. Then restart your computer and let it run.

Then try the MBAM threat scan again and let me know how it goes.

 

[stevec1915]

OMG this was so helpful! after i did the checkdsk, the malware ran perfectly!

the computer now seems almost back to normal, crossing my fingers when i say this,

will have to see if it behaves over the next few days to be sure, but hopefully i am out of the woods.

You guys are AWESOME! X 5

 

[AdvancedSetup]

Great, that's good news. Did the MBAM scan find anything?

 

[stevec1915]

no it was clean

ran right past the spots it stuck on before

the chkdsk fixed all the things that were hanging the mbam scan up

[AdvancedSetup]

Sounds good. Glad that got things working well for you.

Take care and stay safe out there.

Ron