BibboBabbo Posted August 11, 2014 ID:865198 Share Posted August 11, 2014 Here is the situation :I was playing an online videogame called 'League of legends' with my computer (it's a bit old computer but the game runs well) Sometimes this videogame has bugs or crash and today, suddenly the game stucked, frozen, and i couldn't do anything. I had to press the 'Reset' button on the hardware case because nothing responded. the system restarted and, for now, luckly without any problem or error. My question is because of my curiosity: Did the reset button damage anything? Were malwarebytes and norton software safe or could the reset have damaged them or their functionality? (as i see, nothing changed after the restart) thank you Link to post Share on other sites More sharing options...
CWB Posted August 11, 2014 ID:865318 Share Posted August 11, 2014 normally , using the reset button on a "stuck" or "frozen" comp will not induce any serious damage .upon restart , you may be asked to select an option (ie ; resume windows normally) .the reset button is always the last resort . Link to post Share on other sites More sharing options...
TonyKlein Posted August 12, 2014 ID:865424 Share Posted August 12, 2014 Additionally, after a hard reset, it's never a bad idea to have Windows check your disk for errors: Check your hard disk for errors in Windows 7How to perform disk error checking in Windows XPHow to Run Disk Error Checking in Windows 8 Link to post Share on other sites More sharing options...
BibboBabbo Posted August 13, 2014 Author ID:866270 Share Posted August 13, 2014 Ok, thank you for you help, but i'd like to understand if, after the hard reset, some options or settings in malwarebytes premium or norton 360 could have changed without that i knew it (sry for my english) Link to post Share on other sites More sharing options...
daledoc1 Posted August 13, 2014 ID:866282 Share Posted August 13, 2014 Hi: The hard reset could possibly "corrupt" or "break" any program, or the OS itself (as the others explained). If MBAM is not working correctly now, I would suggest that you please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt) Cheers! Link to post Share on other sites More sharing options...
gonzo Posted August 14, 2014 ID:866347 Share Posted August 14, 2014 An addition to what others have said...I learned the hard way that Windows uses write caching on drives by default to improve performance. That means that control is returned to you and the disk activity which you requested may or may not be complete when control is returned. If it is not complete, it is possible to lose a file, a directory, or even a hard drive because the computer seems unusually non-responsive to all that you ask it to do. I held down the reset button and lost my hard drive. Better to know what the possibilities are than to blindly screw yourself. Link to post Share on other sites More sharing options...
BibboBabbo Posted August 15, 2014 Author ID:866755 Share Posted August 15, 2014 ok, thank you all! I've checked the disk with windows check for errors and there were no errors found. As i can see, since the hard reset nothing changed and nothing works wrong, i was not writing any data, just playing a videogame (and that crashed) i'm just afraid if the hard reset could have damaged norton or malwarebytes premium, and how can i be sure that i'm safe and nothing gone wrong after the hard reset? thank you again! <3 Link to post Share on other sites More sharing options...
daledoc1 Posted August 15, 2014 ID:866790 Share Posted August 15, 2014 i'm just afraid if the hard reset could have damaged norton or malwarebytes premium, and how can i be sure that i'm safe and nothing gone wrong after the hard reset? Are you getting any error messages? Is the program crashing? Are your scheduled tasks running properly?If you're not sure, then we would suggest the following: If MBAM is not working correctly now, I would suggest that you please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)Thanks, Link to post Share on other sites More sharing options...
CWB Posted August 15, 2014 ID:866853 Share Posted August 15, 2014 "i was not writing any data, just playing a videogame (and that crashed)" not necessarily so ...windows (et al) is a *busy* OS , it is constantly "doing stuff" in the background ; playing a video game does not obviate or minimize many of these tasks .just about all programs use data writing/shuffling to and from the hard drive .one can look at the hdd "activity indicator" and not see an indication that the hd is being written to/from ... there is a certain amount of activity that has to happen before the indicator is triggered , unless that threshold is met there will be no "blinking" .in some cases , the flash that one can actually see is a series of short close spaced pulses ... a single pulse will not be detected by human vision . Link to post Share on other sites More sharing options...
BibboBabbo Posted August 15, 2014 Author ID:866927 Share Posted August 15, 2014 ''Are you getting any error messages? Is the program crashing? Are your scheduled tasks running properly?''actually i'm not getting anything, everything seems to be as before the 'reset button'. i've just few programs on my system, it's pretty clear (2 videogames, ccleaner, norton, malwarebytes, photoshop, the fax scanner utility driver, some adobe programs: air, reader IX, plugin...) My worry was about that norton and malwarebytes, as i said before, are still ok and no file lost/no function corrupted in order to keep me safe, after i pressed the reset button. but, how can i be sure? maybe i'll try to install again them both (norton and malwarebytes) so i'll be sure, no? Link to post Share on other sites More sharing options...
CWB Posted August 16, 2014 ID:867104 Share Posted August 16, 2014 as was stated earlier in this thread ... if everything is working ok , then there is no real need to do anything else . if you deem it to be so , you can un-install both programs and then re-install them . Link to post Share on other sites More sharing options...
noknojon Posted August 16, 2014 ID:867111 Share Posted August 16, 2014 II can recall my XP SP3 often needing a "Reset Shutdown" and no problems ever came from that. I never called it a "Hard Shutdown" since there was a button provided for this specific purpose. Since I ran a disk check every few months (and it showed no problems), I considered the "Provided Button" to be nothing more than a normal feature. My later models seem to remove this "External" option, so I just used CTRL + ALT + Delete, and end the running programs in Windows 7. Waiting for a need to do this in Windows 8 still, but no severe problems yet .......... Link to post Share on other sites More sharing options...
CWB Posted August 16, 2014 ID:867226 Share Posted August 16, 2014 heh ...hard shutdown = "pullin' the plug" .now that can cause problems ... not necessarily but it is a possibility . Link to post Share on other sites More sharing options...
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