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gonzo

Staff
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About gonzo

  • Rank
    Staff

Contact Methods

  • Website URL
    https://www.malwarebytes.com

Profile Information

  • Location
    Bat Country
  • Interests
    radio propagation, baseball history, rock music, useless trivia, spirited debates, BEER

Recent Profile Visitors

46,989 profile views
  1. I have also added a whitelist entry to clear the reputation block that remained once the phishing block was lifted.
  2. Thank you for this. It appears that a block was placed on this part of the site Friday morning. I have alerted the team responsible for this block category, and they will wither unblock it or (hopefully) tell you what would be required for it to be unblocked. We are not alone in our assessment however. Please refer to: https://www.virustotal.com/gui/url/900ce201ae2c88b729f86948f535c600693c8bcfb993385bb9ce805aa7c88ee6/detection https://sitecheck.sucuri.net/results/my.nativeforms.com
  3. I just verified that your site is accessible. Because you posted a block as it is shown in Browser Guard, it is very possible that you are being affected by browser cache. Please dump the cache and try again.
  4. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the inconvenience.
  5. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the inconvenience.
  6. I will add to what has already been said. Having worked for a browser vendor in the past, every vendor (hopefully) makes sure their vendor conforms to W3C standards. Beyond that point, each and every one does what they want while they are lobbying standards committee to see things their way so that the standards can evolve to what they have already done. If a browser is little used, they have no political power and are often ignored. Making a browser add-on work for a little guy first may mean that it does not work properly for the big guy. Then the add-on fails in the market completely.
  7. gonzo

    Help me pls

    We put out a new version recently. Your old version may have updated beyond the date of the databases which were in the new release, causing it to take a step backwards. At this point, I'm guessing.
  8. gonzo

    Help me pls

    I could see in the log that you "hit the ground running" as soon as you turned on your Chromebook. On a fresh install and (likely) on a Chromebook without persistent local storage, Browser Guard starts with its databases in the state they were in when the product was released. These databases contain information about blacklisted sites as well as whitelisted sites. It then updates the databases with the most current information. If you get started before it gets done, you get malware detections that seem to go away on their own. Good for them, but not so good for your peace of mind. You
  9. gonzo

    Help me pls

    I tend to come over as rude and pushy as well. In my case, its because I am often rude and occasionally pushy. :) There was one malware detection in the log file you sent AND it was one that was actually caused by us. While I was waiting for the developer to put a second set of eyes on your logs to see if he saw something that I didn't, he was isolating the issue which was affecting you. You should not be affected by it anymore. Sorry it took longer than hoped for, but it worked out in the end.
  10. gonzo

    Help me pls

    Save them to a ZIP file. That will also be 10% or less of the original file size. If you can't save to the Chromebook as an intermediate location, save them to a thumb drive.
  11. gonzo

    Help me pls

    Use the screenshots below to get to the logs. They are stored in your Chromebook's DOWNLOADS folder. Send them and I will take a look. (Sorry for delay. I know nothing about Chromebooks)
  12. gonzo

    Help me pls

    I went to the site on my Windows laptop and had no issues or errors. Your Browser Guard logs would provide more information about your experience. If you could send those, I could take a look at them.
  13. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the inconvenience.
  14. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the inconvenience. This whitelisting frees your constituents from needing to make the change shown above.
  15. gonzo

    Website blocked

    The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the delay and for the inconvenience.
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