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54 Excellent


About gonzo

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  • Location
    Bat Country
  • Interests
    radio propagation, baseball history, rock music, useless trivia, spirited debates, BEER

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45,404 profile views
  1. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  2. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. I am hoping you did not leave out a letter in the URL, as I tested and whitelisted what you have specified here.
  3. I have not forgotten you. I am attempting to get assistance in understanding the nature of the failure. The logs look appropriate, but I cannot see the source of the failure. We are also experiencing another issue that is impacting the efficacy of Browser Guard right now. This is a heavy shopping time and I don't want you to miss a sale. What I would recommend on a temporary basis is to disable protection for ADS/TRACKERS and see if you can complete your transaction. I see that you are using Amazon's Smile program. There is a chance that it uses a special-purpose tracker to be able t
  4. We are having a technical issue which caused this blockage. I just employed a workaround to see if I can fix it on a temporary basis (until a proper fix is found). Please allow 15-30 minutes for changes to take effect, then try it again and let me know whether I have been successful.
  5. The primary domain was accessible with no problems. I added a whitelist to allow the app subdomain to be accessible. Please allow 15-30 minutes for changes to take effect.
  6. I just tried something else. Please try it again AFTER 5:15 PST (or 15 minutes after whichever time zone you are in ).
  7. I am still seeing a trojan block, though it has been 22 minutes. Slow update, or continuing issue? Not sure...
  8. I am not seeing any issues on any of the three URLs mentioned. I checked with Malwarebytes Premium AND Browser Guard enabled in both Firefox and Chrome browsers. We have been having some spurious trojan blocks with Browser Guard that we are trying to resolve, but that was not affecting anyone who is NOT using Browser Guard.
  9. Your "www." URL is one of several that are experiencing unintended trojan blocks. I have implemented what "should" temporarily take care of it. Please try it after 15-30 minutes and let me know your results. Sorry for the delays.
  10. The trojan block you are getting should not be happening. I have been told what "should" take care of it temporarily. Please try it in 15-30 minutes and see if you can access the site. Let me know your results. Thanks, and sorry for the confusion.
  11. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  12. OK. I have to monitor 20 or so places for incoming communications, so I never check messages at all. Since you are not advertising your website, the "e" site is accessible with no problems. The other site is part of a technical issue we are trying to figure out. I have been told what "should" work, and I have put that in place. Please allow 15-30 minutes and try again. Let me know if it does actually work. Voodoo and Mondays are sketchy, so faith factor is a bit low for me right now.
  13. Please begin by telling me what the URL for the website is.
  14. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  15. Please instruct the user to empty their browser cache and try again. I will not contest that they received a block, because the screenshot speaks for itself. What we do not know is WHEN they received that and what may have transpired between then and now. I just verified again that the site is accessible as I am watching your screens rotate through their cycles.
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