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Malwarebytes tray Icon disapeared after 1.65.0.1400 upgrade

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I have the paid version and after I upgraded to 1.65.1400 and restarting I noticed I no longer have a malwarebytes icon next to my clock. Then someone on my contact list said he had the exact same issue after updating.

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I also have problem,because my previous version of mbam 1.62 has downloaded a version 1.65 and installed it automatic.So i remove mbam with mbam clean,reboot pc and install again version 1.65,and problem solved.

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Same thing happened to my son's laptop. I had to do an initial reboot to get the program working and a second reboot for the icon to show.

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I updated my paid version to 1.65. The computer took a long time to display my desktop. Win XP Pro SP3 with latest Windows updates. After that, the computer would freeze (within minutes). Task Manager showed 51% cpu and when clicked the shutdown menu in Task Manager, nothing happened. Had to hold the power button on the tower to shutdown. Restarted multiple times, same general result with different details. I also tried uninstalling Malwarebytes 1.65 (from the Start Menu>All Programs>Malwarebytes> and rebooting and installing 1.65. No luck, same symptoms. I've not had problems with Malwarebytes before (for years?).

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Hi, Brion S: :)

Welcome.

Your problem seems to be different -- and a bit more complicated -- than the missing system tray icon others are reporting in this topic.

So, a mod may wish to split off your post to a new, separate thread. :)

Since you report that MBAM PRO had been working fine until the most recent version update, the first thing to try would be a clean reinstall (which involves running a cleanup tool).

The instructions for that process are listed below.

If that doesn't work, then please let us know - the experts will likely need a bit more info about your system in order to advise you further.

HTH,

daledoc1

------------------------------------------------------

  • If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).

You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.

Location for Windows x86

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

Location for Windows x64

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
  • Download and run mbam-clean.exe from HERE.
  • It will ask to restart your computer; please allow it to do so - this is very important!
  • After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)
  • If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  • Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  • Then go to the UPDATE tab (if not done during installation) and check for updates.
  • Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).
  • Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.

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Sorry, I keep forgetting things... For Malwarebytes 1.65, the Protection boxes (two check boxes) are not checked, and the the normally green rectangle on that screen is red. The check boxes are not greyed out, but nothing happens when I click on them.

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Hi, Brion S:

Please try the clean reinstall described above (including the important reboot after running mbam-clean).

Let us know if that does or does not work, and we will go from there.

Thanks!

daledoc1

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To Forum Deity,

I did all the steps. The icon is there, but it looks darker. Right-clicking and clicking Start Scanner>Protection Tab yields red rectangle with "Protection disabled." The two check boxes above it are unchecked and are not check-able. At boot-up, the long delay to display the desktop icons and Windows bar, is back (just the desktop background and mouse pointer are there.

Brion S.

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Brion Shimamoto

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


  • When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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Since you report that MBAM PRO had been working fine until the most recent version update, the first thing to try would be a clean reinstall (which involves running a cleanup tool).

The instructions for that process are listed below.

If that doesn't work, then please let us know - the experts will likely need a bit more info about your system in order to advise you further.

HTH,

daledoc1

------------------------------------------------------

  • If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).

You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.

Location for Windows x86

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

Location for Windows x64

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
  • Download and run mbam-clean.exe from HERE.
  • It will ask to restart your computer; please allow it to do so - this is very important!
  • After the computer restarts, download the latest version of Malwarebytes' Anti-Malware from HERE, then temporarily disable your Anti-Virus and run the installer. (Ignore all 'Recommended' or 'Sponsored' software which are prominently displayed on the mirror sites -- they are ads and MBAM does not have any association with them.)
  • If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  • Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  • Then go to the UPDATE tab (if not done during installation) and check for updates.
  • Restart the computer again and verify that MBAM is in the system tray (if using the PRO version).
  • Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.

I also upgraded from 1.62 with WinXP - never a problem until now. The icon isn't showing and I can't set protection on. I followed all of the above steps carefully and rebooted 3 times, but the icon doesn't show. I click the desktop icon and cannot set protection.

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I also upgraded from 1.62 with WinXP - never a problem until now. The icon isn't showing and I can't set protection on. I followed all of the above steps carefully and rebooted 3 times, but the icon doesn't show. I click the desktop icon and cannot set protection.

dskirk, kindly start your own topic, this is to prevent confusion as to who is being helped, and also because what applies to one computer may not apply to yours as everyone's computer is different.

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Here are dds.txt and attach.txt

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by Brion at 9:32:32 on 2012-09-11

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1398 [GMT -4:00]

.

AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

svchost.exe

c:\Program Files\Microsoft Security Client\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Cobian Backup 10\cbVSCService.exe

C:\Program Files\Cobian Backup 10\cbService.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\WINDOWS\system32\HPZipm12.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\System32\vssvc.exe

C:\Program Files\AirPrint\airprint.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\Program Files\Cobian Backup 10\cbInterface.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Documents and Settings\Brion\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe

C:\Program Files\Logitech\MouseWare\system\em_exec.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Documents and Settings\Brion\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Brion\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Brion\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Brion\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uInternet Settings,ProxyOverride = *.local

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll

BHO: Do Not Track Plus: {6e45f3e8-2683-4824-a6be-08108022fb36} - c:\program files\donottrackplus\ScriptHost.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll

TB: {1AC85D88-F777-471B-B541-48450C23F34D} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Google Update] "c:\documents and settings\brion\local settings\application data\google\update\GoogleUpdate.exe" /c

uRun: [748582352834DDC4385CF043A0274FF814F46801._service_run] "c:\documents and settings\brion\local settings\application data\google\chrome\application\chrome.exe" --type=service

mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe

mRun: [Logitech Utility] Logi_MwX.Exe

mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe

mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"

mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [Cobian Backup 10 Interface] "c:\program files\cobian backup 10\cbInterface.exe" -service

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\audibl~1.lnk - c:\program files\audible\bin\AudibleDownloadHelper.exe

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: {6E45F3E8-2683-4824-A6BE-08108022FB36} - {23249465-AA46-4DED-BD4B-8EFB20F968FE} - c:\program files\donottrackplus\ScriptHost.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll

TCP: DhcpNameServer = 208.67.222.222 208.67.220.220

TCP: Interfaces\{38BF8D95-0FC5-4B65-B98F-D0CC4B040A2B} : NameServer = 208.67.222.222,208.67.220.220

TCP: Interfaces\{38BF8D95-0FC5-4B65-B98F-D0CC4B040A2B} : DhcpNameServer = 208.67.222.222 208.67.220.220

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

Hosts: 127.0.0.1 www.spywareinfo.com

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\brion\application data\mozilla\firefox\profiles\ksgikv9o.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/

FF - prefs.js: network.proxy.type - 0

FF - plugin: c:\documents and settings\brion\local settings\application data\google\update\1.3.21.115\npGoogleUpdate3.dll

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll

FF - plugin: c:\program files\google\picasa3\npPicasa2.dll

FF - plugin: c:\program files\google\picasa3\npPicasa3.dll

FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\1.3.21.115\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_271.dll

.

============= SERVICES / DRIVERS ===============

.

R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-3-20 171064]

R2 AirPrint;AirPrint;c:\program files\airprint\airprint.exe -s --> c:\program files\airprint\airprint.exe -s [?]

R2 cbVSCService;Cobian Backup 10 Volume Shadow Copy service;c:\program files\cobian backup 10\cbVSCService.exe [2011-12-29 67584]

R2 CobianBackup10;Cobian Backup 10;c:\program files\cobian backup 10\cbService.exe [2011-12-29 1125376]

R2 EAPPkt;Realtek EAPPkt Protocol;c:\windows\system32\drivers\EAPPkt.sys [2007-10-9 38144]

R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-9-11 399432]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-9-11 676936]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-9-11 22856]

R3 rt2870;Linksys 802.11n USB Wireless LAN Card Driver;c:\windows\system32\drivers\rt2870.sys [2007-12-14 816672]

S1 SASDIFSV;SASDIFSV;\??\c:\docume~1\brion\locals~1\temp\sas_selfextract\sasdifsv.sys --> c:\docume~1\brion\locals~1\temp\sas_selfextract\SASDIFSV.SYS [?]

S1 SASKUTIL;SASKUTIL;\??\c:\docume~1\brion\locals~1\temp\sas_selfextract\saskutil.sys --> c:\docume~1\brion\locals~1\temp\sas_selfextract\SASKUTIL.SYS [?]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-7-29 133104]

S2 RIOUSB;RioPort.Com Rio500 USB Driver;c:\windows\system32\drivers\RioUSB.sys [2006-6-19 10020]

S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-1 250056]

S3 EuDisk;EASEUS Disk Enumerator;c:\windows\system32\drivers\EuDisk.sys [2010-11-26 122504]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-7-29 133104]

S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\3.tmp --> c:\windows\system32\3.tmp [?]

S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-4-27 113120]

S3 RTL8187B;NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter Vista Driver;c:\windows\system32\drivers\wg111v3.sys [2007-12-28 287232]

S3 WsAudio_DeviceS(1);WsAudio_DeviceS(1);c:\windows\system32\drivers\WsAudio_DeviceS(1).sys [2010-1-26 25704]

S3 WsAudio_DeviceS(2);WsAudio_DeviceS(2);c:\windows\system32\drivers\WsAudio_DeviceS(2).sys [2010-1-26 25704]

S3 WsAudio_DeviceS(3);WsAudio_DeviceS(3);c:\windows\system32\drivers\WsAudio_DeviceS(3).sys [2010-1-26 25704]

S3 WsAudio_DeviceS(4);WsAudio_DeviceS(4);c:\windows\system32\drivers\WsAudio_DeviceS(4).sys [2010-1-26 25704]

S3 WsAudio_DeviceS(5);WsAudio_DeviceS(5);c:\windows\system32\drivers\WsAudio_DeviceS(5).sys [2010-1-26 25704]

.

=============== File Associations ===============

.

inifile=%SystemRoot%\System32\NOTEPAD.EXE %1"

.

=============== Created Last 30 ================

.

2012-09-11 12:56:09 7022536 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{34303251-29fd-4b9d-8058-aad02fb8b28c}\mpengine.dll

2012-09-11 12:48:18 -------- d-----w- c:\documents and settings\brion\application data\Malwarebytes

2012-09-11 12:47:10 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2012-09-11 12:47:08 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-09-11 12:47:08 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-09-10 21:11:44 -------- d-----w- C:\Cleaners 1

2012-09-10 11:01:02 7022536 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll

.

==================== Find3M ====================

.

2012-08-15 18:37:28 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-08-15 18:37:28 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-07-06 13:58:51 78336 ----a-w- c:\windows\system32\browser.dll

2012-07-04 14:05:18 139784 ----a-w- c:\windows\system32\drivers\rdpwd.sys

2012-07-03 13:40:15 1866112 ----a-w- c:\windows\system32\win32k.sys

2012-07-02 17:49:33 916992 ----a-w- c:\windows\system32\wininet.dll

2012-07-02 17:49:32 43520 ----a-w- c:\windows\system32\licmgr10.dll

2012-07-02 17:49:32 1469440 ----a-w- c:\windows\system32\inetcpl.cpl

2012-07-02 12:05:43 385024 ----a-w- c:\windows\system32\html.iec

2011-02-08 13:33:55 978944 --sha-w- c:\windows\system32\mfc42.dll

2008-04-14 00:12:01 57344 --sh--w- c:\windows\system32\msvcirt.dll

2008-04-14 00:12:01 413696 --sha-w- c:\windows\system32\msvcp60.dll

2010-12-20 17:32:15 551936 --sh--w- c:\windows\system32\oleaut32.dll

2008-04-14 00:12:32 11776 --sh--w- c:\windows\system32\regsvr32.exe

.

============= FINISH: 9:33:57.62 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows XP Professional

Boot Device: \Device\HarddiskVolume2

Install Date: 1/2/2005 9:51:38 AM

System Uptime: 9/11/2012 9:24:40 AM (0 hours ago)

.

Motherboard: Dell Inc. | | 0M3918

Processor: Intel® Pentium® 4 CPU 3.00GHz | Microprocessor | 2992/800mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 145 GiB total, 87.452 GiB free.

D: is CDROM ()

E: is CDROM ()

F: is FIXED (NTFS) - 298 GiB total, 111.036 GiB free.

.

==== Disabled Device Manager Items =============

.

Class GUID: TI Technologies Inc.

Description: RADEON X300 Series Secondary

Device ID: PCI\VEN_1002&DEV_5B70&SUBSYS_03031002&REV_00\4&166AB6CD&0&0108

Manufacturer: ATI Technologies Inc.

Name: RADEON X300 Series Secondary

PNP Device ID: PCI\VEN_1002&DEV_5B70&SUBSYS_03031002&REV_00\4&166AB6CD&0&0108

Service: ati2mtag

.

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}

Description: Intel® PRO/100 VE Network Connection

Device ID: PCI\VEN_8086&DEV_1064&SUBSYS_01811028&REV_03\4&10416D21&0&40F0

Manufacturer: Intel

Name: Intel® PRO/100 VE Network Connection

PNP Device ID: PCI\VEN_8086&DEV_1064&SUBSYS_01811028&REV_03\4&10416D21&0&40F0

Service: E100B

.

==== System Restore Points ===================

.

RP115: 8/1/2012 7:25:20 AM - Software Distribution Service 3.0

RP116: 8/2/2012 11:00:23 AM - System Checkpoint

RP117: 8/3/2012 6:26:40 AM - Software Distribution Service 3.0

RP118: 8/4/2012 6:37:50 AM - System Checkpoint

RP119: 8/4/2012 7:18:47 AM - Software Distribution Service 3.0

RP120: 8/5/2012 8:38:28 AM - Software Distribution Service 3.0

RP121: 8/6/2012 6:34:31 AM - Software Distribution Service 3.0

RP122: 8/7/2012 7:22:46 AM - Software Distribution Service 3.0

RP123: 8/8/2012 7:05:37 AM - Software Distribution Service 3.0

RP124: 8/9/2012 6:41:03 AM - Software Distribution Service 3.0

RP125: 8/10/2012 7:04:49 AM - Software Distribution Service 3.0

RP126: 8/11/2012 7:49:15 AM - Software Distribution Service 3.0

RP127: 8/12/2012 8:11:15 AM - System Checkpoint

RP128: 8/13/2012 6:05:37 AM - Software Distribution Service 3.0

RP129: 8/14/2012 6:18:41 AM - System Checkpoint

RP130: 8/14/2012 6:56:43 AM - Software Distribution Service 3.0

RP131: 8/15/2012 7:11:39 AM - Software Distribution Service 3.0

RP132: 8/15/2012 8:25:10 AM - Software Distribution Service 3.0

RP133: 8/16/2012 6:32:25 AM - Software Distribution Service 3.0

RP134: 8/17/2012 7:42:05 AM - Software Distribution Service 3.0

RP135: 8/18/2012 8:05:11 AM - Software Distribution Service 3.0

RP136: 8/19/2012 8:23:33 AM - Software Distribution Service 3.0

RP137: 8/20/2012 6:51:38 AM - Software Distribution Service 3.0

RP138: 8/21/2012 6:59:32 AM - Software Distribution Service 3.0

RP139: 8/22/2012 6:56:25 AM - Software Distribution Service 3.0

RP140: 8/23/2012 7:18:20 AM - Software Distribution Service 3.0

RP141: 8/24/2012 7:28:14 AM - Software Distribution Service 3.0

RP142: 8/25/2012 7:27:35 AM - Software Distribution Service 3.0

RP143: 8/26/2012 7:58:45 AM - Software Distribution Service 3.0

RP144: 8/27/2012 2:21:51 PM - Software Distribution Service 3.0

RP145: 8/28/2012 7:22:50 AM - Software Distribution Service 3.0

RP146: 8/29/2012 7:43:16 AM - Software Distribution Service 3.0

RP147: 8/30/2012 7:14:52 AM - Software Distribution Service 3.0

RP148: 8/31/2012 6:44:16 AM - Software Distribution Service 3.0

RP149: 9/1/2012 8:46:43 AM - Software Distribution Service 3.0

RP150: 9/2/2012 12:31:45 PM - System Checkpoint

RP151: 9/3/2012 8:40:55 AM - Software Distribution Service 3.0

RP152: 9/4/2012 9:11:51 AM - System Checkpoint

RP153: 9/5/2012 6:31:44 AM - Software Distribution Service 3.0

RP154: 9/6/2012 6:48:12 AM - Software Distribution Service 3.0

RP155: 9/7/2012 7:21:23 AM - Software Distribution Service 3.0

RP156: 9/8/2012 8:42:18 AM - Software Distribution Service 3.0

RP157: 9/9/2012 9:20:54 AM - System Checkpoint

RP158: 9/9/2012 7:12:38 PM - Software Distribution Service 3.0

RP159: 9/10/2012 7:00:34 AM - Software Distribution Service 3.0

RP160: 9/11/2012 6:51:04 AM - Software Distribution Service 3.0

.

==== Installed Programs ======================

.

Active@ ISO Burner

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Photoshop 5.0 Limited Edition

Adobe Photoshop Elements 6.0

Adobe Reader X (10.1.4)

Advanced Outlook Express Repair v1.2

American Heritage Talking Dictionary

Apple Application Support

Apple Mobile Device Support

Apple Software Update

ATI - Software Uninstall Utility

ATI Control Panel

ATI Display Driver

Audible Download Manager

Banctec Service Agreement

Bonjour

CAM UnZip 4.4

CCleaner

Cobian Backup 10

Compatibility Pack for the 2007 Office system

Critical Update for Windows Media Player 11 (KB959772)

Dell Driver Reset Tool

Do Not Track Plus Add-on 1.0.5403.0218

FileASSASSIN

FLV Player 1.3.3

FREE Hi-Q Recorder 1.9

Google Chrome

Google Earth

Google Gmail Notifier

Google Update Helper

Google Updater

HijackThis 2.0.2

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows Internet Explorer 7 (KB947864)

Hotfix for Windows Media Format 11 SDK (KB929399)

Hotfix for Windows Media Player 11 (KB939683)

Hotfix for Windows XP (KB2158563)

Hotfix for Windows XP (KB2443685)

Hotfix for Windows XP (KB2570791)

Hotfix for Windows XP (KB2633952)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB954550-v5)

Hotfix for Windows XP (KB961118)

Hotfix for Windows XP (KB970653-v3)

Hotfix for Windows XP (KB976098-v2)

Hotfix for Windows XP (KB979306)

Hotfix for Windows XP (KB981793)

HP Deskjet 6900 series

Intel® 537EP V9x DF PCI Modem

Intel® PRO Network Connections Drivers

Intel® PROSet for Wired Connections

Internet Explorer Default Page

iTunes

Learn2 Player (Uninstall Only)

Linksys Dual-Band Wireless-N USB Network Adapter

Linksys WUSB600N Dual-Band Wireless-N USB Network Adapter

Logitech MouseWare 9.79.1

Malwarebytes Anti-Malware version 1.65.0.1400

Memorex exPressit Label Design Studio

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2656353)

Microsoft .NET Framework 1.1 Security Update (KB2656370)

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft Application Error Reporting

Microsoft Baseline Security Analyzer 2.2

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft National Language Support Downlevel APIs

Microsoft Office File Validation Add-In

Microsoft Office Publisher 2003

Microsoft Office Standard Edition 2003

Microsoft Security Client

Microsoft Security Essentials

Microsoft Silverlight

Microsoft Streets and Trips

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Mozilla Firefox 14.0.1 (x86 en-US)

Mozilla Maintenance Service

MSXML 4.0 SP2 (KB925672)

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP2 Parser and SDK

O2M 2.0 (Outlook 2002/2003/XP)

OGA Notifier 2.0.0048.0

PC Wizard 2008.1.82

PE Builder 3.1.10a

Picasa 3

PowerDVD 5.3

Process Hacker 1.11

QFolder

QuickTime

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft Windows (KB2564958)

Security Update for Step By Step Interactive Training (KB898458)

Security Update for Step By Step Interactive Training (KB923723)

Security Update for Windows Internet Explorer 7 (KB928090)

Security Update for Windows Internet Explorer 7 (KB929969)

Security Update for Windows Internet Explorer 7 (KB931768)

Security Update for Windows Internet Explorer 7 (KB933566)

Security Update for Windows Internet Explorer 7 (KB937143)

Security Update for Windows Internet Explorer 7 (KB938127)

Security Update for Windows Internet Explorer 7 (KB939653)

Security Update for Windows Internet Explorer 7 (KB942615)

Security Update for Windows Internet Explorer 7 (KB944533)

Security Update for Windows Internet Explorer 7 (KB950759)

Security Update for Windows Internet Explorer 7 (KB953838)

Security Update for Windows Internet Explorer 7 (KB956390)

Security Update for Windows Internet Explorer 7 (KB958215)

Security Update for Windows Internet Explorer 7 (KB960714)

Security Update for Windows Internet Explorer 7 (KB961260)

Security Update for Windows Internet Explorer 7 (KB963027)

Security Update for Windows Internet Explorer 8 (KB2183461)

Security Update for Windows Internet Explorer 8 (KB2360131)

Security Update for Windows Internet Explorer 8 (KB2416400)

Security Update for Windows Internet Explorer 8 (KB2482017)

Security Update for Windows Internet Explorer 8 (KB2497640)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows Internet Explorer 8 (KB2530548)

Security Update for Windows Internet Explorer 8 (KB2544521)

Security Update for Windows Internet Explorer 8 (KB2559049)

Security Update for Windows Internet Explorer 8 (KB2586448)

Security Update for Windows Internet Explorer 8 (KB2618444)

Security Update for Windows Internet Explorer 8 (KB2647516)

Security Update for Windows Internet Explorer 8 (KB2675157)

Security Update for Windows Internet Explorer 8 (KB2699988)

Security Update for Windows Internet Explorer 8 (KB2722913)

Security Update for Windows Internet Explorer 8 (KB969897)

Security Update for Windows Internet Explorer 8 (KB971961)

Security Update for Windows Internet Explorer 8 (KB972260)

Security Update for Windows Internet Explorer 8 (KB974455)

Security Update for Windows Internet Explorer 8 (KB976325)

Security Update for Windows Internet Explorer 8 (KB978207)

Security Update for Windows Internet Explorer 8 (KB981332)

Security Update for Windows Internet Explorer 8 (KB982381)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB968816)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB975558)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player 10 (KB911565)

Security Update for Windows Media Player 10 (KB917734)

Security Update for Windows Media Player 11 (KB936782)

Security Update for Windows Media Player 11 (KB954154)

Security Update for Windows Media Player 6.4 (KB925398)

Security Update for Windows XP (KB2079403)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2121546)

Security Update for Windows XP (KB2160329)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2259922)

Security Update for Windows XP (KB2279986)

Security Update for Windows XP (KB2286198)

Security Update for Windows XP (KB2296011)

Security Update for Windows XP (KB2296199)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360937)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2412687)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2436673)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Security Update for Windows XP (KB2476490)

Security Update for Windows XP (KB2476687)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479628)

Security Update for Windows XP (KB2479943)

Security Update for Windows XP (KB2481109)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2485376)

Security Update for Windows XP (KB2485663)

Security Update for Windows XP (KB2503658)

Security Update for Windows XP (KB2503665)

Security Update for Windows XP (KB2506212)

Security Update for Windows XP (KB2506223)

Security Update for Windows XP (KB2507618)

Security Update for Windows XP (KB2507938)

Security Update for Windows XP (KB2508272)

Security Update for Windows XP (KB2508429)

Security Update for Windows XP (KB2509553)

Security Update for Windows XP (KB2511455)

Security Update for Windows XP (KB2524375)

Security Update for Windows XP (KB2535512)

Security Update for Windows XP (KB2536276-v2)

Security Update for Windows XP (KB2536276)

Security Update for Windows XP (KB2544893-v2)

Security Update for Windows XP (KB2544893)

Security Update for Windows XP (KB2555917)

Security Update for Windows XP (KB2562937)

Security Update for Windows XP (KB2566454)

Security Update for Windows XP (KB2567053)

Security Update for Windows XP (KB2567680)

Security Update for Windows XP (KB2570222)

Security Update for Windows XP (KB2570947)

Security Update for Windows XP (KB2584146)

Security Update for Windows XP (KB2585542)

Security Update for Windows XP (KB2592799)

Security Update for Windows XP (KB2598479)

Security Update for Windows XP (KB2603381)

Security Update for Windows XP (KB2618451)

Security Update for Windows XP (KB2619339)

Security Update for Windows XP (KB2620712)

Security Update for Windows XP (KB2621440)

Security Update for Windows XP (KB2624667)

Security Update for Windows XP (KB2631813)

Security Update for Windows XP (KB2633171)

Security Update for Windows XP (KB2639417)

Security Update for Windows XP (KB2641653)

Security Update for Windows XP (KB2646524)

Security Update for Windows XP (KB2647518)

Security Update for Windows XP (KB2653956)

Security Update for Windows XP (KB2655992)

Security Update for Windows XP (KB2659262)

Security Update for Windows XP (KB2660465)

Security Update for Windows XP (KB2661637)

Security Update for Windows XP (KB2676562)

Security Update for Windows XP (KB2685939)

Security Update for Windows XP (KB2686509)

Security Update for Windows XP (KB2691442)

Security Update for Windows XP (KB2695962)

Security Update for Windows XP (KB2698365)

Security Update for Windows XP (KB2705219)

Security Update for Windows XP (KB2707511)

Security Update for Windows XP (KB2709162)

Security Update for Windows XP (KB2712808)

Security Update for Windows XP (KB2718523)

Security Update for Windows XP (KB2719985)

Security Update for Windows XP (KB2723135)

Security Update for Windows XP (KB2731847)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB938464)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951066)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951376)

Security Update for Windows XP (KB951698)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB953839)

Security Update for Windows XP (KB954211)

Security Update for Windows XP (KB954459)

Security Update for Windows XP (KB954600)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956391)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956841)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB957095)

Security Update for Windows XP (KB957097)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958687)

Security Update for Windows XP (KB958690)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960715)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961371)

Security Update for Windows XP (KB961373)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB968537)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB969898)

Security Update for Windows XP (KB969947)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971468)

Security Update for Windows XP (KB971486)

Security Update for Windows XP (KB971557)

Security Update for Windows XP (KB971633)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973346)

Security Update for Windows XP (KB973354)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973525)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975561)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977165)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978251)

Security Update for Windows XP (KB978262)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979559)

Security Update for Windows XP (KB979683)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980218)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB980436)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981852)

Security Update for Windows XP (KB981957)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows XP (KB982214)

Security Update for Windows XP (KB982665)

Security Update for Windows XP (KB982802)

Skype Plugin Manager

Sonic RecordNow!

Sophos Anti-Rootkit 1.5.20

SoundMAX

Spelling Dictionaries Support For Adobe Reader 8

Spybot - Search & Destroy

Symantec KB-DocID:2003093015493306

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Windows Internet Explorer 8 (KB2362765)

Update for Windows Internet Explorer 8 (KB2447568)

Update for Windows Internet Explorer 8 (KB2598845)

Update for Windows Internet Explorer 8 (KB2632503)

Update for Windows Internet Explorer 8 (KB969497)

Update for Windows Internet Explorer 8 (KB976662)

Update for Windows Internet Explorer 8 (KB976749)

Update for Windows Internet Explorer 8 (KB980182)

Update for Windows Internet Explorer 8 (KB980302)

Update for Windows XP (KB2141007)

Update for Windows XP (KB2345886)

Update for Windows XP (KB2467659)

Update for Windows XP (KB2492386)

Update for Windows XP (KB2541763)

Update for Windows XP (KB2607712)

Update for Windows XP (KB2616676)

Update for Windows XP (KB2641690)

Update for Windows XP (KB2718704)

Update for Windows XP (KB951072-v2)

Update for Windows XP (KB951978)

Update for Windows XP (KB955759)

Update for Windows XP (KB955839)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971029)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

WebFldrs XP

Windows Defender Signatures

Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray

Windows Genuine Advantage Notifications (KB905474)

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 7

Windows Internet Explorer 8

Windows Media Format 11 runtime

Windows Media Player 10

Windows Media Player 11

Windows XP Service Pack 3

.

==== Event Viewer Messages From Past Week ========

.

9/9/2012 6:54:21 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

9/9/2012 6:54:11 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

9/7/2012 6:10:55 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL sptd

9/7/2012 6:10:37 AM, error: Service Control Manager [7000] - The RioPort.Com Rio500 USB Driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

9/10/2012 4:48:12 PM, error: Service Control Manager [7034] - The MBAMService service terminated unexpectedly. It has done this 1 time(s).

9/10/2012 3:25:02 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips intelppm MpFilter SASDIFSV SASKUTIL sptd

.

==== End Of File ===========================

Brion S.

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so simple, just use a registry editor and manually delete the registry keys for malwarebytes and reinstall the latest version. It may not work for all but it definitely worked for me. (windows 7 ultimate 64 bit)

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@zonemaster60

Thank you for your concern and interest in trying to help others but please stop giving that advice as that is not the way to fix the issue.

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Initially just reboot the computer. If that does not work then launch the program. Open the protection tab and if they're not enabled make sure you have "Start protection module with Windows" checked and both protection modules enabled. On slower computers you may need to wait up to 10 seconds or more after clicking each of the modules until it loads, please be patient as it is a live change not just a check mark.

Then reboot the computer again and it should come up okay.

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I went through the event logs and I think I accounted for each problem. I spent a few hours doing virus scans, including rootkit scans and MBR checks. On my Win XP SP3 system, I have gone back to Malwarebytes Pro 1.62.0.1300 with the latest updates, hoping someone will have something to try in the near future.

Brion S.

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hoping someone will have something to try in the near future.

Hi, Brion S:

Thanks for the update.

There's no reason the new version shouldn't run on a properly configured XP system that's not infected and not suffering from other issues.

So, if you're still unable to update to 1.65, then it would be a good idea to follow forum Admin AdvancedSetup's advice and have one of the helpdesk experts check your system. :)

They can be reached here:

http://www.malwareby...ntact_consumer/

Just a suggestion, :)

daledoc1

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I decided to install Malwarebytes 1.65 Free Version, on my Win XP SP3 system. No icon appears in the lower right. But it seems to run OK, doesn't bog down the boot-up sequence.

Also, I tried Advanced Setup's advice. It didn't work for me.

Brion S.

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