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About Elisabeth

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    Advanced Member
  • Birthday 08/08/1987

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  1. Elisabeth

    Brighttag detections with ADW Cleaner

    hm... I don't see any TheBrightTag detection in the debug log file. Instead, it shows new detections. Did you manually (or with another software) remove TheBrightTag items, or were they cleaned with adwCleaner? Thanks!
  2. Elisabeth

    Brighttag detections with ADW Cleaner

    Hi, It looks like the logs are not being turned on for you, so you may have to enable the "Debug mode" in the Settings menu before cleaning in order to get this logfile (see picture below): After that, please clean again and share the log file. You'll find it in C:\AdwCleaner\Logs\AdwCleaner_Debug.log Thanks!
  3. Hi @SallyMO When you run bootrec /rebuildbcd command, waht is the output? Does it find any Windows installation ( Total identified Windows installations: 1 )?
  4. Elisabeth

    Brighttag detections with ADW Cleaner

    Can you share debug log file and cleaning log file? Thanks!
  5. Elisabeth

    Can't Remove PUP.Adware.Heuristic

    Hi @Krrungys, Did you solve your problem? If not, can you share the cleaning log file? Thanks!
  6. Elisabeth

    Brighttag detections with ADW Cleaner

    Hi, Yes, you can safely remove all threads. s.thebrighttag.com is known to be an adware that shows popups and changes your browser settings. It can slow down your computer's performance. Thanks!
  7. Elisabeth

    why bytefence not removed

    Hi @jraju, Can you share the application log file? (C:\AdwCleaner\Logs\AdwCleaner_Debug.log). If you don't find it, then you should enable the log module in the settings panel: After enabling it, please scan and clean C:\Program Files\ByteFence again and send us the log file. Also, does the folder contain any file? Or, instead, it's empty? Thanks!
  8. Thanks for the video @Tarun, but I still need the log file please. It will give us more information on how the buttons behave. Thanks
  9. Hi @Tarun, I just wanted to know if it's possible to see your log file. I can't reproduce your issue, and the log file may give us some clues on what's happening. Thanks!
  10. Hi @Tarun, I'm sorry if I didn't understood your question, thanks for the clarification. So, you mean that "Close & Restart Now", "Close & Restart Later" and the X at the top behave the same, right? All of them reboot the system without notifying you? In that case yes, it's a bug. The X at the top should only close the dialog, it shouldn't continue to the cleaning. And "Clean & Restart Later" should continue to cleaning and display this message at the end of the process: Please, can you share the log file? Thanks!
  11. Hi @Tarun, Yes, the message is not very clear. "Clean&Restart now" means that AdwCleaner will automatically reboot you computer while "Clean&Restart Later" means that AdwCleaner will wait until the user clicks on "Restar" before rebooting. The later gives you time to finish and save your work. We're working on a solution to reboot the computer only when it's really necessary, but until then we recommend to always reboot since a lot of system processes are closed in the cleaning. Anyway, if you really don't want to reboot, you can always close AdwCleaner from the taskbar and it won't reboot the computer. Thanks!
  12. Elisabeth

    7.2.6 Update

    Hi @JazzyJeffJax, Yes, it's a translation error. It'll be fixed in 7.2.7. Sorry for the inconveniences.
  13. Hello, Please, can you share the content of the following registry keys? HKLM\Software\Wow6432Node\Classes\CLSID\{E2B98EEA-EE55-4E9B-A8C1-6E5288DF785A} HKLM\Software\Wow6432Node\Classes\CLSID\{61F47056-E400-43D3-AF1E-AB7DFFD4C4AD} HKLM\Software\Wow6432Node\Classes\CLSID\{3CCC052E-BDEE-408A-BEA7-90914EF2964B} HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} HKLM\Software\Wow6432Node\Classes\CLSID\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} To export the content of a registry key, please follow these steps (do it for each resgistry key above): Click on Start and select Run or press Windows Key+R on your keyboard In the Run box type regedit and press Enter or click on OK and click Yes if prompted by User Account Control Navigate to the desired location by clicking the little arrows next to the appropriate folders to expand them Once there, right-click on the folder and select Export and then save the file to your desktop or another location where you will be able to find it easily and give it a name such as ExportedKey. I recommend creating a folder and saving all the exported files there. Once all the keys are exported to files, please create a ZIP file and share it. Just in case, to create a ZIP file do the following: Locate the file/folder and right-click on it and hover your mouse over Send to and select Compressed (zipped) folder Thanks!
  14. Elisabeth

    False positive

    Hello, Yes, it's a FP that unfortunatly we can't fix yet. It's the same issue as the one described in post below: Please exclude it for now. We're working on a fix for this FP and will try to solve it asap. We'll keep you posted. Thank you!
  15. Hello, Can you share both scan and clean logs? Thanks

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