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About Elisabeth

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  • Birthday 08/08/1987

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  1. Hi @Stepan_, Can you zip the quarantine folder and send it? You can send me the file in a private message if you prefer. Thanks!
  2. Hi @Trevorr444, It would help us a lot if you could share the debug log file. To enable it, go to settings panel and enable "Mode" setting (top left corner). Then, scan and clean with AdwCleaner, and send us the AdwCleaner_Debug.log file that you'll find in C:\AdwCleaner\Logs\ . Thnaks!
  3. @Davidh1, there's no better "system care" than yourself
  4. @PureCode, wouldn't you remember by any chance which Adware/Preinstalled families were cleaned?
  5. Hi @Wittmann, Can you share the scan and cleaning log files? You will fin them in "C:\AdwCleaner\Logs". Thanks!
  6. Hi @JJChgo3933, Thanks for your feedback. Additionally to what @exile360 suggested, please activate the debug log file (from the settings panel) before reproducing the issues, and sent it once you finish the tests. Thanks!
  7. Hi @Gary R, The quarantine button is greyed out until the scan/cleaning it's completely finished and you've closed the scan/clean results panel. Same for the settings, you won't be able so change some settings until the scan/clean is finished. Thanks!
  8. Hi @rexbinary, It's definitely an FP. We'll fix it for the next release. Meanwhile, you can exclude it as @exile360 suggested. If the right click doesn't work, you can exclude it from the Exclusions panel (in "Settings" menu). Thanks!
  9. We're working on a solution to minimize as much as posible system restarts after the cleaning, but it's not yet implemented. So, yes, we always recomend to restart your computer.
  10. I'm sorry, my mistake. The correct URL is: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device-your-choice-adwcleaner-now-detects-preinstalled-software/ Thanks!
  11. Hello, Please refer to this blogpost to learn more about those detection and to get help about whether or not you want to keep them: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device-your-choice-adwcleaner-now-detects-preinstalled-software/ Also note that in case of removal, it is still possible to restore them from the quarantine: https://support.malwarebytes.com/docs/DOC-3328 Thanks!
  12. Hi @mbyuser, Could you export HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\ registry key and share it? Thanks!
  13. Hi, Don't remove it, it's a false positive. It might've been a threat in the past but it isn't anymore. We'll push a new database update in a few minutes to remove it. Thanks
  14. I'm glad to hear that! Don't hesitate to post any other AdwCleaner related issue or feedback. Thanks!
  15. Hi @Promethea, Did you reboot after disabling SmartScreen? If not, please reboot the computer, check that smart screen is disabled ("Off" option selected) and then try to run AdwCleaner. If the problem persist, follow these steps: 1. Remove any previously downloaded AdwCleaner file and download the latest AdwCleaner version from https://www.malwarebytes.com/adwcleaner/ 2. If there's any antimalware software running on the computer, please disable it and run AdwCleaner. Don't forget to enable it again. 3. If you still get the error, start windows in safe mode and run AdwCleaner. To start windows in safe mode, follow the steps described here, under the "From settings" section. Let us now if this solved the issue. Thanks!
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