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About Elisabeth

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  • Birthday 08/08/1987

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  1. Elisabeth

    christos1 adware cleaner

    Hi, Can you share the content of those registry keys? You can PM me if you prefer. Thanks!
  2. Elisabeth

    False positive?

    Hi, Yes, it's a false possitive. It will be fixed in the next version. Thank you!
  3. Hi @florinch, What I mean is that it's not a bug but a expected behaviour from the design point of view of the application. Since some processes are killed during the celaning, we always recommend to reboot. And that's why you're always prompted with the message. However, conditional reboot is in our tasks list for future releases what means that the reboot will be requeriede only sometimes and not always as it is now. Meanwhile, instead of rebooting, you can close AdwCleaner from the taskbar and reopen it.
  4. Hi @florinch, Yes, it's the expected behaviour. "Restart now" mean that the system will be automatically restarted after the cleaning while "Restart Later" means that you have to click on "Restart" after the cleaning. It gives you the oportunity to close applications or processes before rebooting.
  5. Elisabeth

    stuck at loading modules

    Glad to hear that! Thank you
  6. Elisabeth

    stuck at loading modules

    Hello, Yes, it's a known bug that should be fixed in 7.2.4_beta, which you can download here. Can you try it and let us know if it works? Thanks!
  7. Elisabeth

    Need help removing "igfxmtc" virus

    Hi @Godsammit It's a known bug in version Last week we released a beta that fixes the crahs (7.2.4 beta). You can download it here. Sorry for the inconveniences. Thank you!
  8. Elisabeth

    Adware Cleaner version 7.2.3

    Okay. It will be fixed for verson 7.2.4. We'll try to release it as soon as possible. Thank you for your help!
  9. Elisabeth

    Adware Cleaner version 7.2.3

    Hi, Sorry for the inconveniences. Can you confirm please if the crash only occurs when the scanner hasn't detect anything and you run a basic repair? Thanks!
  10. Elisabeth

    Continue To Get This PUP In Adwcleaner

    Hi, @exile360 may be right since It seems adwcleaner is detecting ask.com. Can you share or PM me the content of that registry key? Thanks!
  11. Elisabeth

    Possible SearchScopes False Positive

    Hi, Can you share or PM me the content of HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} . A screenshoot should be enough for the moment. Thanks!
  12. Elisabeth

    I want to remove malware

    My answer here:
  13. Elisabeth

    I can't open malwarebytes.com

    Hi, Firs of all, I would suggest to access your computer in "Safe mode with networking". If you need assistence on how to do it, please let me know and I'll guide you through it step by step. Then try this: 1. Try to download malwarebytes from here. 2. If it doesn't work, download AdwCleaner from here and launch it. Once it's opened, click on the "Try Malwarebytes Premium" orange button on the top right corner. Then click on "Download&Install" and wait until Malwarebytes is installed. Let me know if any of these worked.
  14. Hi, Can you share the scan log file again? There might've been an error while loading it since I can't download it. Thank you!
  15. Elisabeth

    This app can't run on your PC

    Hi, What do you mean by "Can't unisntall"? AdwCleaner is a portable software what means that it's not installed in your system. Do you get any error message when you try to open it? Or it doesn't open at all? Which AdwCleaner version are you in? I see that you're running an old (very old) Malwarebytes version in your computer. Is there any reason for that? The latest malwarebytes software is much more powerful and you'll be up to date with the latest database definitions, which would increase your protection. It has also a free version to run it on demand. You can find more information about the new version here. Thanks!

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