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Elisabeth

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About Elisabeth

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  • Birthday 08/08/1987

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  1. Hi, Since AdwCleaner is portable, which means it doesn't get installed, you can safely remove the old executable (7.4.0) and download the new release from https://www.malwarebytes.com/adwcleaner/ . The upgrade module in 7.4.0 and 7.4.1 is broken and it's not possible to update AdwCleaner from the executable itself. You need to manually download it. We'll solve the issue in 7.4.2. Thanks!
  2. Oh ok, I missunderstood. Thanks for reporting, we'll fix the issue in 7.4.2.
  3. Hi, Please, download the new 7.4.1 version from https://www.malwarebytes.com/adwcleaner/ Let us know if you run into any other issue. Thanks!
  4. Hi @Stepan_, Can you zip the quarantine folder and send it? You can send me the file in a private message if you prefer. Thanks!
  5. Hi @Trevorr444, It would help us a lot if you could share the debug log file. To enable it, go to settings panel and enable "Mode" setting (top left corner). Then, scan and clean with AdwCleaner, and send us the AdwCleaner_Debug.log file that you'll find in C:\AdwCleaner\Logs\ . Thnaks!
  6. @Davidh1, there's no better "system care" than yourself
  7. @PureCode, wouldn't you remember by any chance which Adware/Preinstalled families were cleaned?
  8. Hi @Wittmann, Can you share the scan and cleaning log files? You will fin them in "C:\AdwCleaner\Logs". Thanks!
  9. Hi @JJChgo3933, Thanks for your feedback. Additionally to what @exile360 suggested, please activate the debug log file (from the settings panel) before reproducing the issues, and sent it once you finish the tests. Thanks!
  10. Hi @Gary R, The quarantine button is greyed out until the scan/cleaning it's completely finished and you've closed the scan/clean results panel. Same for the settings, you won't be able so change some settings until the scan/clean is finished. Thanks!
  11. Hi @rexbinary, It's definitely an FP. We'll fix it for the next release. Meanwhile, you can exclude it as @exile360 suggested. If the right click doesn't work, you can exclude it from the Exclusions panel (in "Settings" menu). Thanks!
  12. We're working on a solution to minimize as much as posible system restarts after the cleaning, but it's not yet implemented. So, yes, we always recomend to restart your computer.
  13. I'm sorry, my mistake. The correct URL is: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device-your-choice-adwcleaner-now-detects-preinstalled-software/ Thanks!
  14. Hello, Please refer to this blogpost to learn more about those detection and to get help about whether or not you want to keep them: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device-your-choice-adwcleaner-now-detects-preinstalled-software/ Also note that in case of removal, it is still possible to restore them from the quarantine: https://support.malwarebytes.com/docs/DOC-3328 Thanks!
  15. Hi @mbyuser, Could you export HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\ registry key and share it? Thanks!
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