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About Elisabeth

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  • Birthday 08/08/1987

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  1. Hi @mbyuser, Could you export HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\ registry key and share it? Thanks!
  2. Hi, Don't remove it, it's a false positive. It might've been a threat in the past but it isn't anymore. We'll push a new database update in a few minutes to remove it. Thanks
  3. I'm glad to hear that! Don't hesitate to post any other AdwCleaner related issue or feedback. Thanks!
  4. Hi @Promethea, Did you reboot after disabling SmartScreen? If not, please reboot the computer, check that smart screen is disabled ("Off" option selected) and then try to run AdwCleaner. If the problem persist, follow these steps: 1. Remove any previously downloaded AdwCleaner file and download the latest AdwCleaner version from https://www.malwarebytes.com/adwcleaner/ 2. If there's any antimalware software running on the computer, please disable it and run AdwCleaner. Don't forget to enable it again. 3. If you still get the error, start windows in safe mode and run AdwCleaner. To start windows in safe mode, follow the steps described here, under the "From settings" section. Let us now if this solved the issue. Thanks!
  5. hm... I don't see any TheBrightTag detection in the debug log file. Instead, it shows new detections. Did you manually (or with another software) remove TheBrightTag items, or were they cleaned with adwCleaner? Thanks!
  6. Hi, It looks like the logs are not being turned on for you, so you may have to enable the "Debug mode" in the Settings menu before cleaning in order to get this logfile (see picture below): After that, please clean again and share the log file. You'll find it in C:\AdwCleaner\Logs\AdwCleaner_Debug.log Thanks!
  7. Hi @SallyMO When you run bootrec /rebuildbcd command, waht is the output? Does it find any Windows installation ( Total identified Windows installations: 1 )?
  8. Can you share debug log file and cleaning log file? Thanks!
  9. Hi @Krrungys, Did you solve your problem? If not, can you share the cleaning log file? Thanks!
  10. Hi, Yes, you can safely remove all threads. s.thebrighttag.com is known to be an adware that shows popups and changes your browser settings. It can slow down your computer's performance. Thanks!
  11. Hi @jraju, Can you share the application log file? (C:\AdwCleaner\Logs\AdwCleaner_Debug.log). If you don't find it, then you should enable the log module in the settings panel: After enabling it, please scan and clean C:\Program Files\ByteFence again and send us the log file. Also, does the folder contain any file? Or, instead, it's empty? Thanks!
  12. Thanks for the video @Tarun, but I still need the log file please. It will give us more information on how the buttons behave. Thanks
  13. Hi @Tarun, I just wanted to know if it's possible to see your log file. I can't reproduce your issue, and the log file may give us some clues on what's happening. Thanks!
  14. Hi @Tarun, I'm sorry if I didn't understood your question, thanks for the clarification. So, you mean that "Close & Restart Now", "Close & Restart Later" and the X at the top behave the same, right? All of them reboot the system without notifying you? In that case yes, it's a bug. The X at the top should only close the dialog, it shouldn't continue to the cleaning. And "Clean & Restart Later" should continue to cleaning and display this message at the end of the process: Please, can you share the log file? Thanks!
  15. Hi @Tarun, Yes, the message is not very clear. "Clean&Restart now" means that AdwCleaner will automatically reboot you computer while "Clean&Restart Later" means that AdwCleaner will wait until the user clicks on "Restar" before rebooting. The later gives you time to finish and save your work. We're working on a solution to reboot the computer only when it's really necessary, but until then we recommend to always reboot since a lot of system processes are closed in the cleaning. Anyway, if you really don't want to reboot, you can always close AdwCleaner from the taskbar and it won't reboot the computer. Thanks!
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