Jump to content

Search the Community

Showing results for tags 'pup'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Announcements
    • Malwarebytes News
    • Beta Testing Program
  • Malware Removal Help
    • Windows Malware Removal Help & Support
    • Mac Malware Removal Help & Support
    • Mobile Malware Removal Help & Support
    • Malware Removal Self-Help Guides
  • Malwarebytes for Home Support
    • Malwarebytes 3 Support Forum
    • Malwarebytes for Mac Support Forum
    • Malwarebytes for Android Support Forum
    • Malwarebytes for iOS Support
    • False Positives
    • Comments and Suggestions
  • Malwarebytes for Business Support
    • Malwarebytes Endpoint Protection
    • Malwarebytes Incident Response (includes Breach Remediation)
    • Malwarebytes Endpoint Security
    • Malwarebytes Business Products Comments and Suggestions
  • Malwarebytes Tools and Other Products
    • Malwarebytes AdwCleaner
    • Malwarebytes Junkware Removal Tool Support
    • Malwarebytes Anti-Rootkit BETA Support
    • Malwarebytes Techbench USB (Legacy)
    • Malwarebytes Secure Backup discontinued
    • Other Tools
    • Malwarebytes Tools Comments and Suggestions
  • General Computer Help and Security Updates
    • BSOD, Crashes, Kernel Debugging
    • General Windows PC Help
  • Research Center
    • Newest Rogue-Ransomware Threats
    • Newest Malware Threats
    • Newest Mobile Threats
    • Newest IP or URL Threats
    • Newest Mac Threats
    • Report Scam Phone Numbers
  • General
    • General Chat
    • Forums Announcements & Feedback

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


AIM


MSN


Website URL


ICQ


Yahoo


Jabber


Location


Interests

Found 82 results

  1. The problem is when ever I quarantine PUP.Optional.EasyLife after opening up chrome again it comes back if I scan again. it's located in C:\Users\Username\AppData\Local\Google\Chrome\User Data\Default and it is the Secure Prefrences file. I think it's something to do with chrome sync which brings back the PUP after I reopen chrome. I don't want to clear my chrome sync data like passwords and bookmarks, anyone know how I can resolve this issue. maybe just edit the secure preferences file using notepad++ idk anyone else have this problem and figured out how to fix it? Scan Details: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 7/3/19 Scan Time: 5:27 PM Log File: 681693ce-9daf-11e9-a58d-0a002700000a.json -Software Information- Version: 3.7.1.2839 Components Version: 1.0.586 Update Package Version: 1.0.11388 License: Premium -System Information- OS: Windows 10 (Build 17763.557) CPU: x64 File System: NTFS -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 406235 Threats Detected: 1 Threats Quarantined: 0 Time Elapsed: 5 min, 24 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 PUP.Optional.EasyLife, C:\USERS\USERNAME\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, No Action By User, [225], [691263],1.0.11388 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) I think this guy has the same probem https://forums.malwarebytes.com/topic/248833-pup-optionaleasylife/
  2. Hello, I have scanned my laptop with Malwarebytes, recently. It ended up showing several PUPs and this Trojan.LNKHijacker.ClnShrt as well. It moved them into quarantine, deleted them and restarted my laptop. It's ok until I'm still without internet connection. When I turn my internet connection on and start scanning, it finds it again with these PUPs. It shows that they are somehow connected with chrome browser, even though i have already deleted the chrome browser. Can you help me, please? Can you provie me with some advice, which can solve this problem? Thanks, Sicko
  3. I did a clean install of Windows after have mail.ru adware , I have cleaned that adware before the clean install So I had think that I will be fine ... But for my suprise I ran the adwcleaner and they show me 6 pup legacy that never had installed on my computer and never had been on my browsers ... I ran malwarebytes too to conpare both and malwarebytes doesn't had detect anything ! So I cleaned the pup's with adwcleaner . Until now seems all good on my conputer , strange is was all good since I've clean install Windows , so I never had a suspecion that adwcleaner were really scan anything . I will left on attachment the log , and please could someone tell if it was dangerous pup files and I can continue using safely my Windows after cleaning it ? I am really worried about my security on my Windows ... Thanks in advance AdwCleaner[S00].txt
  4. Malwarebytes is detecting IObit Driver Booster Free as a PUP and removing it. This is a false positive. I have uploaded the scan results. Driver Booster False Positive Results.txt
  5. Found 191 pups in malware bytes. Put them all in quaratine and removed them + computer restart but they keep showing up. Tried installing adw cleaner but they cant detect it. pups.zip
  6. Yesterday I downloaded this game from pccgames.xyz. Install was halted with two .exe files in C:/Users/rhmcc/AppData/Local/Temp quarantined as PUP.BundleInstaller. Subsequent scans show some other categories of malware (screenshot of recent quarantined items is attached). The downloaded file is a .zip file which contains a .iso file which contains only the .exe install file. I saw a Forum entry from a couple of years ago which concluded that the "Need for Speed Underground" game suffered from Malwarebytes false positives. I want to know if "Need for Speed 2 SE" is also experiencing false positives? If not, is there any way to determine how dangerous these PUP files are? quarantine.pdf
  7. it added a lot of random files and a fake Ea app (which is the virus) i cant delete them cause it says that its a system file it also deleted some of my system32 files . please help me!
  8. Im testing AdwCleaner on a virtual machine and while testing I discovered that AdwCleaner seems to detect PUP.OptionAdwCleaner[S03].txtal.DriverSupport rightfully, but it cant delete it. It detects the Folder "C:\ProgramData\UAB" and the Registry Key "HKLM\Software\Wow6432Node\ActiveOptimization", but fails to detect the Programs main directory (C:\Program Files (x86)\Driver Support) and its second directory (C:\ProgramData\DriverSupport). It therefore fails to remove DriverSupport. I dont think this has something to do with AdwCleaner running on a virtual machine, but rather that it just doesn't detect the PUP right. I can give you a setup of DriverSupport and the download link if needed. I have attached the scan log.
  9. Hello, AdwCleaner detects one PUP.Optional.Legacy. After cleaning and restarting Windows, AdwCleaner still detects this malware. Malwarebytes doesn't find any threats. Please find attached FRST, Additions, and AdwCleaner Threat Scan logs. FRST.txt Addition.txt AdwCleaner[S07].txt I need your help, please.
  10. Just found these with the adware scanner.. are they ok to remove? wasnt sure it being registry HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\nicepage.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\nicepage.com
  11. Short version of the problem: Whenever I press the little bell icon in the top right corner Malwarebytes just completely crashes. Rebooting does not help, ran repair with the Malwarebytes suppport tool. But nothing changed and it still crashes as soon as i click the icon. I have to forcibly close malwarebytes and restart it to get it to work again. When did it start / order of events (some of it might be unrelated to the problem): - I was watching a random youtube video. A little add popped up on the video I want to click on the 'x' to close it but missclicked and clicked the banner instead opening up the site it advertised. - Malwarebytes instantly blocks the site due to 'POP', (which im guessing is 'PUP' but since my malwarebytes is in dutch its says 'POP' instead.) - Just in case I update my virus definitions and run a malwarebytes scan, followed by Norton antivirus scan. Both scans found nothing. - While im scanning the 'Bell icon' still works since im using it to check the notification and what site was blocked etc. (the blocked Domain was "free.gamingwonderland.com") - A very short while after the scans I want to use the bell icon again to click the thing that says I saw the notifications and mark it as read or something. - This time as soon as I click it Malwarebytes crashes and freezes up, but I just assume its a one time problem and turn of my computer cause I got to go do some other stuff. - I came back not long after and started up my computer and again want to use the icon in the top right corner. As soon as I Click it Malwarebytes crashes and freezes up again. - I decide to reboot my computer (during which windows seems to do a quick short update). After reboot it still crashes. - I download Malwarebytes support tool to repair malwarebytes, which seems to do a reinstall of malwarebytes. After which the problem presists, it still crashes when pressing the button. --------------------------------------------------------- I am not super knowledgeable about all this. So, I need some advice. How do I fix this, and do I have anything to worry about with the POP thing. Could they be related or is this just a coincidence. Help is appreciated. :)
  12. This is very frustrating! I'm a Malwarebytes fan, and I am certainly an Iobit fan! - Your excuse can longer be that iobit uses pup files. This is a known entity that has a long standing record of producing quality products. These exclusions should already, by courtesy, be "excluded" from Malwarebytes. We all know the reason they're not, and this brings up the question of ethical practices. Sure, they may be a competitor. You may already have a friendly relationship with AVG's new tools, or some other PC Fix tools provider. But in truth, aren't you just as interested in being loyal to your own base? Those who like your product, but also want to use iobit? You're not just just alienating iobit, you're alienating "your own fans(potential clients)"! It's not like their files are constantly changing, or their software hasn't popped up on your radar, or that people like me haven't written before about this problem... It's that you don't want to do anything about it. Which leaves me with a real problem. You want me to "trust you" as a provider of quality products, yet within your own offering you "exclude" others with a selfish intent. It's time to bury a hatchet and place iobit's files in exclusion of your filter search! I'm tired of my clients constantly calling me because you consistently change back to showing these files as threats, when you know they absolutely are NOT threats! Fix this! because it's more damaging to "your" image, than it is to theirs!
  13. Hi Team, Hope this finds you well. I am struggling with a virus: ”PUP.Optional.Legacy”. Initially, this virus was showing up in my malware scan. I ran through a few procedures, and now it doesn't. However, it is still showing up in my adware scan. I keep going through "clean & repair," but it does not remove the PUP. I've attached my scan logs for your review. Can you please assist with the next steps?? Kindest, Maurice AdwCleaner[S02].txt Malware scan report.txt FRST.txt Addition.txt
  14. I have a Big Fish game, Mind Snares-Alice's Journey & AdwCleaner states it contains a pup - adware heuristic, I think this is a false positive. Can you double check it? I have excluded it for now. Thanks,
  15. Malwarebytes Premium keeps detecting "PUP.Optional.365Stream". I let it quarantine and delete each instance, but they come back very quickly (hours). They return before the machine is rebooted. How do I locate the re-installer and remove it?
  16. So i have that annoying hku goes back and back. I tried deleting it manually without mbam scans first,then, (i cant delete it even with regdellnull) it deleted my computer cant open anything, so i force shut down laptop. user got deleted and created another user without admin rights and cant open task manager. my laptop would be doomed if not for mbam but it is still there and always comes back. help in deleting that *****.? i also got those annoying pop-up shortcuts that always comes back image is shown below. Addition.txt FRST.txt hku disable registry and task manager appeared after restart and scan while i was trying to manually delete the hku 1-5-21.txt pop up shortcuts.docx
  17. Hey there, I am unable to remove some infection that causes popups within my mozilla browser. Malewarebytes Premium on my PC blocks these sites however when I run a scan It can't seem to detect the infection. It does detect something in my my chrome browser but won't remove that permanently either. Attached are the required documents. Thanks FRST.txt Addition.txt Threat Scan Log.txt
  18. Hello, I am having trouble with PUP.Optional.Legacy in Chrome. Tried multiple scanners, only AdwCleaner detects it I've been battling this beast for a while now. What I've done so far: I've clean installed windows twice. I have reset chrome settings multiple times. I have reset chrome sync multiple times.I have deleted cookies, preferences and all files from %LOCALAPPDATA% for Chrome. I have installed Chrome from the offline installer. I have cut the internet connection and did all of those steps again. I've narrowed it down to this: At first I thought it comes from my profile/sync. But I have done the steps below, without internet connection and it keeps coming back. It is somehow connected with the search engines/search providers of Chrome and/or Chrome settings. I can clean it with AdwCleaner, or manually remove the search engines from Chrome settings and it seems to disappear. But even if it does, after a few minutes, Chrome starts lagging, freezing a lot, and loading pages very, very slowly. I can tab out of Chrome and go to another browser, enter the web site and it will fully load, while in Chrome it is still loading. I run a scan with AdwCleaner - nothing, but I know it's there, my browser is lagging so bad... Here how it always comes back. Every time I click on "Reset settings" in Chrome, the adware/virus comes back. This additional search engines appear in the settings: And after a scan, these are the results: And here is the Log File from the scan: AdwCleaner[S70].txt I am not smart enough to handle this on my own. I need help.
  19. I have an old HP Desktop, model s5310f running 64 bit Win7 Home Premium with an AMD Athlon X2 250 3.0GHz processor. I hadn't used it in awhile, mostly my kids playing stupid flash games and youtube, etc. when I noticed the HDD drive was filling up without explanation. I ran an MBAM scan out of curiosity and it found a bunch of PUP junk (pricegong, conduit, utorrent bar) and some reg keys from a trojan bho generic. It seemed to clean them, but just want to make sure everything is fully removed. HDD is still pretty full compared to what it should be. I also ran an AdwCleaner scan as well. Logs are attached. Appreciate the assistance with the remaining clean-up. AdwCleaner[C00].txt MBAM log.txt
  20. Guys, I rarely make comments because in truth, the usually NEVER result in a positive outcome. People who WANT to continue doing what they're doing, do so any way... However, my frustration right now is trying to run Malwarebytes, a trusted source of mine, with iobit products, another "trusted" source of mine! I've even added their information in the "exclusions" tab, yet you continue to bring their products to your scan list every single time. Including the "exact" file listed in the exclusions..... The only conclusion one can draw from such acts, is that you "absolutely" have a campaign against iobit products. As an IT professional, I've used their products almost since they first hit the internet around 2006 or so. As someone who is a military veteran, and a strong "anti-China" advocate, it might seem odd that I'm in support of this organization, but to date, there products have proven to be very effective and without incident. So why are so many antivirus, anti-malware companies attempting to thwart this great company? I can imagine this is a very delicate subject. I'm very aware of the ongoing legal battles with some other entities, like AVG for example. But, I think enough is enough. So my question still stands in accordance with the actual topic here... Why are you still showing me these key files during a scan, when they are clearly listed in my exclusions preferences? Thank you in advance for any "true comments" concerning this issue. Those who post irrelevant argument based upon their own personal like or dislike, will simply be ignored. I am looking for some kind of true explanation/justification for including their content in my scans. Again, I am a big fan of Malwarebytes and will continue to be one. But, I am also a fan of Iobit and need to find some kind of common ground here. If you provide adequate information, that proves they are a threat, I'll gladly listen..
  21. After I downloaded pokki start menu and scanned it with adwcleaner several times and deleted it. I went to my start menu and saw start menu no pokki just start menu my laptop labeled it new so I went to downloads it automatically closed I went on chrome typed malwarebytes it closed what do I do!?
  22. A couple of days, a relative used my computer and downloaded something that came with a malicious software, and it keeps coming back with different names despite constant cleaning using MalwareBytes, HitmanPro, ZemanaAntiMalware, AdwCleaner, Avast Browser Cleanup, ZHP Cleaner and so forth. I also restored my browsers to default settings and deleted all the cookies, cache and such with CCleaner. At first this malware used to open random tabs in my browser but after some cleaning, it stopped. Then it changed to a ksecdd.ax file appearing in my users/user/appdata/local/temp folder every time I restarted the computer. MalwareBytes would find the file and quarantine it, but at the next restart, it would come back. Now it's a BitcoinMiner infecting my msiexec64.exe that once again reappers whenever my computer restarts. Not only that but it makes my browsers crash whenever I search for Farbar Recovery Tools, leaving me unable to see if said software can bring me a solution. I can search for anything else with no problem but as soon as I type farbar and press enter, instant crash. What logs could I provide here for the experts to analyze so they can find a way to fix this? Thanks in advance.
  23. Hi there. I just signed up after finding out with a quick and first scan ever of AdwCleaner that I am infected with PUP.Optional.Legacy. There were about 3 other PUP infections that were easily removed upon restart. This one kept coming back up with a new scan right away. Here are the logs of the AdwCleaner scan. MalwareBytes itself didn't pick up any threats. # ------------------------------- # Malwarebytes AdwCleaner 7.1.1.0 # ------------------------------- # Build: 04-27-2018 # Database: 2018-05-02.2 # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 05-05-2018 # Duration: 00:00:09 # OS: Windows 7 Ultimate # Scanned: 40818 # Detected: 1 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** PUP.Optional.Legacy AOL ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S03].txt ##########
  24. Chat in Messenger.com - I follow legit facebook link. Suddenly my browser(CHROME)/cpu start lagging. Messenger.com go offline , I check it on "site online checker" - it was globally offline. My lag continue - so I restart the pc. After awhile message appear but facebook say that I have to change my password / fishing issue. I did - instant regret - meanwhile or already a virus hack Chrome - and chrome apps pop up appear - Chrome Cleaner Pro have been installed. I log in to Messenger.com to see a virus have send message to all my friends!!! I follow a tread that recomend me to delete all the "apps" in facebook - I have 2 - del them. I than start to search in Google "REMOVE Chrome Cleaner Pro" - however this redirected me to (first search result) Danger!: I've got suspicious. I dont remember what exacly I did there. However I install Malwarebytes after this - now it blocks it as danger!!! I try to follow this - Chrome Secure Preferences detection always comes back It dont work. adwcleaner_7.1.1 - find primary one tread - PUP.Optional.Legacy - Chrome extension - Chrome Cleaner Pro + Ask PUP few times With every pc restart adwcleaner_7.1.1 cleans it - only to appear again when I power the Internet (it is on 4G usb stick?!) The Chrome downloads the PUP from somewhere I suppose!!!??? I dont know how to stop my 300+ friends to click on message that was send through my account. I dont know is my account continue to send this links and how to stop it. I dont know how I got this? Can I even trust you??? - your older soft - adwcleaner_6.047 found few legit PUP(the name of them was suspicious enough - "one_click_process"...something ) that the new one didnt find? I am becoming paranoid already - the virus app is called Chrome Cleaner Pro, - it is legit GOOGLE APP wtf? and the site that describe how to rig off - it is itself a treat!!! HELP?
  25. Hi! I just did a scan with AdwCleaner 7,1,1and it found these two objects, what is it and what should i do? # ------------------------------- # Malwarebytes AdwCleaner 7.1.1.0 # ------------------------------- # Build: 04-27-2018 # Database: 2018-04-30.1 # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 05-01-2018 # Duration: 00:00:07 # OS: Windows 7 Professional # Scanned: 40814 # Detected: 2 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** PUP.Adware.Heuristic C:\Windows\System32\Tasks\{ECC531EE-A054-4B19-B6A1-1FBC9166C659} ***** [ Registry ] ***** PUP.Adware.Heuristic HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{ECC531EE-A054-4B19-B6A1-1FBC9166C659} ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S03].txt ##########
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.