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  1. Guys, I rarely make comments because in truth, the usually NEVER result in a positive outcome. People who WANT to continue doing what they're doing, do so any way... However, my frustration right now is trying to run Malwarebytes, a trusted source of mine, with iobit products, another "trusted" source of mine! I've even added their information in the "exclusions" tab, yet you continue to bring their products to your scan list every single time. Including the "exact" file listed in the exclusions..... The only conclusion one can draw from such acts, is that you "absolutely" have a campaign against iobit products. As an IT professional, I've used their products almost since they first hit the internet around 2006 or so. As someone who is a military veteran, and a strong "anti-China" advocate, it might seem odd that I'm in support of this organization, but to date, there products have proven to be very effective and without incident. So why are so many antivirus, anti-malware companies attempting to thwart this great company? I can imagine this is a very delicate subject. I'm very aware of the ongoing legal battles with some other entities, like AVG for example. But, I think enough is enough. So my question still stands in accordance with the actual topic here... Why are you still showing me these key files during a scan, when they are clearly listed in my exclusions preferences? Thank you in advance for any "true comments" concerning this issue. Those who post irrelevant argument based upon their own personal like or dislike, will simply be ignored. I am looking for some kind of true explanation/justification for including their content in my scans. Again, I am a big fan of Malwarebytes and will continue to be one. But, I am also a fan of Iobit and need to find some kind of common ground here. If you provide adequate information, that proves they are a threat, I'll gladly listen..
  2. This virus or malware I have keeps running a cmd panel and closes my chrome tabs. After that my default search engine switches to bing. I've ran multiple virus scanners and one of them said it might be a DNS Hijack. I've tried a ton of things. I've ran adwcleaner and it seems to not find anything. I did microsoft offline scanner which cleaned it for a few minutes, then it just came back. adwcleaner dosen't recognise anything for some reason. I've even deleted it from task manager and control panel. I don't know what to do and I feel it might be taking my information or trying to send me to a phishing website. adwcleaner found 8 total detections and quarantined and cleared them. I don't have the log for the detections but I think I remember a PUP file in there, but it could've been unrelated.
  3. Malwarebytes (Pro) identifies the following file as a PUP C:\Users\<accountname>\Appdata\Local\Google\Chrome\User Data\Default\preferences Is it? If yes, just add to the allow list?
  4. Hi, since my original post has been locked, I'll have to try again. I know about https://forums.malwarebytes.com/topic/130207-pupoptional-listings-and-disputes/ but I didn't get any feedback from pup AT malwarebytes DOT com
  5. I did a scan and the following threats were detected. Can I put them in quarantine? They look like system files and I don't want to damage any apps by putting system files in quarantine. Is it a case of false positives or are these files actually malicious. PUP.Optional.DriverPack, HKU\SOFTWARE\DRPSU PUP.Optional.DriverPack, HKU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS\ZONEMAP\DOMAINS\drp.su PUP.Optional.DriverPack, HKLM\SOFTWARE\WOW6432NODE\DRPSU PUP.Optional.DriverPack, HKU\SOFTWARE\DRPSU|CLIENTID PUP.Optional.DriverPack, HKLM\SOFTWARE\WOW6432NODE\DRPSU|CLIENTID PUP.Optional.DriverPack.BITSRST, C:\USERS\USER\APPDATA\ROAMING\DRPSU
  6. Hi All... Hope it's all good. I use the PC that Malware Bytes is on for Music only. WIN10 64bit I do have to go to MFG websites for plugins/updates and such. Not browsing with this really at all. Sometimes to youtube for product info. Question then... I have PUPs from Chrome that I haven't quarantined. They've probably been there all along. Here's one of 12. PUP.Optional.ASK, C:\Users\PCAudioLabs\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000005.ldb, No Action By User My though is if I quarantine them Chrome might not work as before. I've had no issues. Like I said...newbie here... I have no idea. Just thought I'd throw it out there... see what anyone thinks... Appreciate any feedback... thanks! Tim
  7. I've been having a problem with a PUP related to Google Chrome that doesn't go away. Frequently I would run Malwarebytes and scan my computer, along with AdwCleaner, and the same PUP keeps showing up no matter how many times I deleted it. I've tried clearing sync data for chrome and uninstalling chrome, and the pup still shows up. I've tried formatting my computer but the PUP showed up again after I redownloaded chrome. I don't know if it showed up when I synced my data again, but regardless this is worrying. The PUP hasn't affected performance, and as far as I know, done anything, but I'm still worried about it. Below I've attached my most recent log from AdwCleaner. Thanks AdwCleaner[C00].txt
  8. Hello, I have been trying to remove recurring PUPs from chrome, following the steps here: https://forums.malwarebytes.com/topic/263016-chrome-pups-keep-coming-back/ I have made it to the point where the steps were specific to the hardware, and there are 2 PUPs that continue to reinstall themselves. Is this something that I should concern myself with, or just ignore? Thank you log.txt
  9. To anyone who can assist! I have come across an issue with my internet being increasingly slow. Upon further investigation, and using Malwarebytes excellent detection software, i have found that malware (pup bikiniland, pup ask) being continually being reinstalled and present every time i reopen chrome. I have tried resetting the "account sync" for Chrome per the instructions of the post that solution regards, to no avail. Attached are multiple scans done that were outlined in the post created indicating how to inquire for assistance. "scan.txt" indicates a scan done without the rootkit scan function enabled, and "root.txt" indicates a scan done with the rootkit scan function enabled. Blessings! Ryan S. FRST.txt scan.txt root.txt Addition.txt
  10. My PC came with preinstalled Windows 10 and I've got this PC for 2 years. It is ASUS laptop (Republic of gamers). I would check the model but I'm not home yet...so ill update that later. Windows Defender keeps telling me about this PUA. I have been scanning my PC all over again and tried clearing out temporary files and such but still shows the PUA as active,I have F-secure installed and as my main AV but I did a full scan with WD too after getting a blue screen while browsing internet. I know the Recovery folder is not even visible by default...I know I can't access it even when it is visible. Location of the PUA that Windows Defender notifications keeps telling about ---> containerfile: C:\Recovery\Customizations\usmt.ppkg file: C:\Recovery\Customizations\usmt.ppkg->\ICB\MachineSpecific\File\C$\Program Files (x86)\ASUS\GameFirst IV\Driver\tdi\i386\netfilter2.sys file: C:\Recovery\Customizations\usmt.ppkg->\ICB\MachineSpecific\File\C$\Windows\System32\drivers\netfilter2.sys I think it might be ASUS preinstalled program but I can't know for sure since I can't access the Recovery folder (and even if I could I think I still would not know for sure).The other netfilter2.sys was deleted (maybe) since it was no longer in it's folder. Win32 ASUS drivers folder (deleted by Windows Defender after full Scan)? Windows Defender keeps telling me about the PUA. I have tried deleting the detection history but it has no effect.The notification only appears with Windows Defender full scan. No other AV program will detect it (MalwareBytes, HitmanPro, AdwCleaner, F-secure, Windows Defender Offline scan/quick scan, Windows Safety Scanner). I would just like to get rid of it I don't care if the program is actually made/preinstalled by ASUS or not as long as deleting it has no effect on my PC/it's performance. Is netfilter2.sys important? What does it do and do I need it for my PC to work or will it have any impact on my PC's performance? Is the Recovery folder important and will deleting/altering it have severe harmful effects on my PC? Some people said they got blue screen and that their PC wont boot after deleting it. I have been told in Microsoft community, Microsoft Support, F-secure forums and else where that it is most likely a false positive but no one could confirm this for sure. Since F-secure never detected anything it should be false positive and nothing more yet I have not been able to use my PC without feeling paranoid over my accounts/safety. I'm just too paranoid about this. I don't want to do a system reset since getting F-secure back and installing all the 30+ games and other software that I have would be a pain. Can ASUS Backtracker get rid of the Recovery folder that (should?) be ASUS Recovery folder and not the Windows 10 itself since it was preinstalled? Can the netfilter SDK itself somehow be deleted or just delete its Recovery files since Windows Defender can't seem to get rid of it and other AVs don't detect it. Is here anyway to either get rid of it or confirm that it is actually not harmful? I can't check the original file since it got deleted and just the file in the Recovery folder remains. Also what is Win32/DefenderTamperingRestore? Got that notification after scanning the recovery folder with Windows Safety Scanner. No mention about the PUA tho and said that Win32/DefenderTamperingRestore was deleted. I did a Repair Upgrade from USB when trying to get rid of the notification so that might have caused this? If anyone has any suggestions or ideas on what I should do I would really appreciate it. (Sorry for having so many dumb questions and sorry that this is so long but I'm just really freaked out about this).
  11. I have been having this issue for about 2 weeks now and i cannot seem to make it go away. I have attached the export file from after I quarantined the files in question. I am not concerned about the Marble Drop file as that is for me to run an old game I own and I trust the source of the file. thank you in advance for all of your help. MWB Export Log 20201111.txt
  12. Recently, Malwarebytes has kept coming back with each scan,11 PUPs related to chrome. If I do a scan, quarantine the files, and do another scan again, it's there. 11 PUP detections. Things I have tried so far: Disabling sync Resetting sync I can't wrap my head around it. I have a log file that I made this morning from MBAM Premium and I have since quarantined the threats. Here is the log file from this morning: log.txt
  13. I decided to download MALWAREBYTES and run it. It identifed lots of threats (all related to PUP.Optional.ASK PUP.Optional.Babylon and also PUP.Optional.Conduit) and quarantined them all. They were all located at the carpets \AppData\Local\Google\Chrome, etc... I ran another MALWAREBYTES scan but the malware keeps regenerating every time I open chrome! It keeps founding over and over again those 6 threats. After long time of using my pc if I run a scan it shall find around of 20 threats. I've deleted all my cookies and history and settings and extensions from chrome but nothing helps, got the BitDefender antivirus but that one doesnt even detects the 6 threats malwarebytes founds. Can you please help me get rid of the MALWARE?
  14. My nightly scan has found these 3 PUPs twice now, even after i quarantine and delete them. I ran the eset scan on my App Data folder and it does not report a problem. My only anti-virus is windows defender and MBAM premium is my only malware program. Hoping someone will help me decipher this report and help me completely remove this or else say if it is a false flag. Thanks! malwarebytes.com.txt
  15. Hello, I haven't actually been having any issues with my system but every now and then I like to run a Malwarebytes scan just to see if finds anything, usually it doesn't. Anyway after running it today it said it had found the following 4 registry PUP issues, all belonging to AnviSmartDefender: Registry Key: 3 PUP.Optional.AnviSmartDefender, HKU\S-1-5-21-4079224529-1850452133-1189164913-1001\SOFTWARE\MOZILLAPLUGINS\anvisoft.com/AdblockPlugin, No Action By User, 295, 840222, 1.0.27693, , ame, PUP.Optional.AnviSmartDefender, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\LHMIOFMIPCPMHGIHIECMPIEKCACIGPGB, No Action By User, 295, 840219, 1.0.27693, , ame, PUP.Optional.AnviSmartDefender, HKLM\SOFTWARE\WOW6432NODE\ANVISOFT\Anvi Smart Defender, No Action By User, 295, 840212, 1.0.27693, , ame, Registry Value: 1 PUP.Optional.AnviSmartDefender, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\LHMIOFMIPCPMHGIHIECMPIEKCACIGPGB|PATH, No Action By User, 295, 840219, 1.0.27693, , ame, These have all been Quarantined. I'm just curious to know if anyone else knows anything about these and whether I should just delete them. It's strange because I thought Anvi Smart Defender was a legitimate anti virus software, and I also don't have Anvi Smart Defender installed on this PC and never have. I'm also using Windows 8.1 64 bit. Thanks very much for reading and any help you can provide, Elliot.
  16. Around last week, for some unknown reason MB has started detecting my chrome user data files as PUP and quarantining them is only effective if I stop using Chrome. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 7/16/20 Scan Time: 2:32 PM Log File: ab2b7d10-c792-11ea-8be7-b00cd12cefef.json -Software Information- Version: 4.1.2.73 Components Version: 1.0.979 Update Package Version: 1.0.26917 License: Premium -System Information- OS: Windows 10 (Build 18362.959) CPU: x64 File System: NTFS User: LAPTOP-4IP5CPV0\16785 -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 290362 Threats Detected: 23 Threats Quarantined: 0 Time Elapsed: 1 min, 30 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 6 PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845, , , , File: 17 PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000005.ldb, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000144.ldb, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000146.ldb, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000148.ldb, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000149.log, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000150.ldb, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\CURRENT, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOCK, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\MANIFEST-000001, No Action By User, 201, 838845, , , , PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.26917, , ame, PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.26917, , ame, PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.26917, , ame, PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.26917, , ame, PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.26917, , ame, PUP.Optional.PushNotifications.Generic, C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 1.0.26917, , ame, Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  17. Hello. My name is Ane Mari Tache from the Innovative Solutions Grup. We are the developers of the Orange Defender PRO program. It seems that your AV program Malwarebytes is flagging our program as PUP.Optional.OrangeDefender on VirusTotal. As a software developer I can strongly and sincerely vouch that the files bellow don't contain any malware or PUP files. I have worked on these products, and know with 100% certainty that they don't contain malware. Please either whitelist our products or tell us, in detail, why they are considered malware. We would gladly cooperate with you in order to fix this problem which is damaging to us and to our users (and, by extension, to your users, also). Here is the download link: https://www.orange-defender.com/ Kind regards, Ane Mari Tache
  18. Hi, There is something in my Chrome profile that Malwarebytes is not liking. I am fairly certain that its in my profile since I am getting the same detections even after a fresh install of windows. I have read the Blog about PUP's (https://blog.malwarebytes.com/detections/pup-optional/) But i Can't find any info on this specific PUP.Optional.IbbCo.PN So I am looking for more info about PUP.Optional.IbbCo.PN specifically and what caused it. Thanks for taking the time to read this! PUP.Optional.IbbCo.PN C:\USERS\User\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB PUP.Optional.IbbCo.PN C:\USERS\User\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB PUP.Optional.IbbCo.PN C:\USERS\User\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data PUP.Optional.IbbCo.PN C:\USERS\User\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data PUP.Optional.IbbCo.PN C:\USERS\User\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Profile 1\Sync Data\LevelDB PUP.Optional.IbbCo.PN C:\USERS\User\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Profile 1\Sync Data\LevelDB PUP.Optional.IbbCo.PN C:\USERS\User\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Profile 2\Sync Data\LevelDB PUP.Optional.IbbCo.PN C:\USERS\User\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Profile 2\Sync Data\LevelDB PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000005.ldb PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000018.ldb PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000021.ldb PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000023.log PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000024.ldb PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\CURRENT PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOCK PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\MANIFEST-000001 PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 1\Sync Data\LevelDB\000004.log PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 1\Sync Data\LevelDB\000005.ldb PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 1\Sync Data\LevelDB\CURRENT PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 1\Sync Data\LevelDB\LOCK PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 1\Sync Data\LevelDB\LOG PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 1\Sync Data\LevelDB\MANIFEST-000001 PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\000004.log PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\000005.ldb PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\CURRENT PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\LOCK PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\LOG PUP.Optional.IbbCo.PN C:\Users\User\AppData\Local\Google\Chrome\User Data\Profile 2\Sync Data\LevelDB\MANIFEST-000001
  19. I have a couple of PUPs that i want to keep, and it annoys me that they keep coming up in my scans. I want to know how to exclude SOME PUPs from my scans, but i cant figure out how to do that. If you use the "Allow" list, please tell me where to find Registry Keys, and Values in explorer (If thats even possible). IF there is another thread with this information (Specificaly for Malwarebyte 4.1.0) please give me the link Thanks for any help given!
  20. Hi, I've been trying to fix this issue for 8 days mostly reading this forum and following instructions. Still, nothing seems to work. As you can imagine, every time I search something on Google (I use G Chrome) I end up getting at least 4 or 5 extra ad results (and the page takes way longer to load). With that, I ran Adware Cleaner and it detected 3 threats: PUP.Optional.DefaultSearch PUP.Optional.Legacy PUP.Optional.SofTonicAssistant When I quarantized the threats the ads were always gone, but it only lasted until I rebooted the computer. Reading the forum more I found some solutions regarding FRST, so I removed suspicious files and registries. Now having done that, Adware doesn't find the threats anymore, but the Ads are still showing up. Maybe since I'm not an expert on the topic I didn't see something that I should have removed. Besides Adware and Malwarebytes itself, I tried a lot of different "cleaning-up" softwares (as you can even see on the log) but they can't find any threat and much less solve the problem. I have no idea what else I can do. Please, it has been a huge frustration to deal with that. PS: Yes, I followed the instructions regarding removing the information Synced to the Google Account and installing/reinstalling the browser. FRST.txt Addition.txt
  21. Hello, first time posting so please excuse any formatting mistakes. So somehow I got segurazo today, managed to remove most of it thanks to jumping into paranoia mode as soon as i saw something. Managed to remove facemoods and conduit as well which had been bothering me for a long time. All these thanks to adwcleaner 8 and Malwarebytes. Now there is this persistent chrome extension showing up in adwcleaner classified as a PUP.Optional.Legacy but i can't find it anywhere and when i quarantine it, it shows up again every time i launch chrome. Attached is my latest AdwCleaner scan log. It seems to be a chromium derivative but i can't seem to find any traces of chromium left-overs from today's blunder. Thanks in advance for any help. My job is on the line. AdwCleaner[S08].txt
  22. Olá, sempre quando ligo meu Computador e faço uma varredura com ADWCleaner ele encontra um PUP: PUP.Optional.22ChromeEXT Como posso estar removendo ? Help !
  23. Hi I have the free version of Malware Bytes, running on a Windows 8 laptop. I have scanned the PC a couple of times this month and each time I get about 30 optional.PUP messages. I have quarantined all but they keep coming back. TXT file attached. I am assuming they are not a big problem but why do they keep appearing and what can I do to remove them? Many thanks John Pup.txt
  24. hello not very familiar with malware and stuff of this sort but can I remove these? # ------------------------------- # Malwarebytes AdwCleaner 8.0.2.0 # ------------------------------- # Build: 01-27-2020 # Database: 2020-01-24.1 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 02-05-2020 # Duration: 00:00:21 # OS: Windows 10 Pro # Scanned: 34824 # Detected: 4 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\dotomi.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\firstdata.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\dotomi.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\firstdata.com ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** No Preinstalled Software found. ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########
  25. Les PUP.Optional.Agent et PUP.Optional.Legacy ne sont pas éradiqués par AdwCleaner et reviennent à chaque ouverture de l'ordinateur (Windows 10). Pouvez-vous m'aider à les supprimer définitivement ? Merci.
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