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  1. Hi! I just use the last version of AdwCleaner and after deleted element and reboot i have nothing in the quarantine section like is suppose to be as i read on tooslib.net "Each deleted element including registry entries and those on reboot are saved in quarantine and can be restored if needed." it's not the case here why? i have windows vista Stéphane
  2. i have the same problem here an i tried every thing mojobodhi tried and i need to install the beta version if that should fix the problem and can be installed and not ask me to reboot the computer but the link exile360 provided doesn't work anymore (i don't have the permission to view the content) and please tell me if the beta version won't ask me to reboot the computer hope you help me solve my problem and thank you
  3. This came from a support ticket -- they recommended I submit it as a suggestion. I opened the ticket all upset because I was prompted for an upgrade, I installed it with no clue that a reboot would be required. It was, and I was very upset. Here's the details: I generally considered your application important enough that I accepted upgrades whenever they popped up. I often have a lot of open windows and basically never reboot. I will reboot if I have to, but only at a time of my choosing (barring crashes). Since you cannot alert me that a reboot will be needed until it’s
  4. Hello Recently I have had an overarching issue with my computer, and its been annoying me miserably. So here is the story: for a while my computer has been randomly rebooting. Sometimes it will be hot, so for a while i guessed it just did that because of overheating. But sometimes it would just keep rebooting everytime id try to log in, so i have to give it some time. Eventually i got so fed up with this that i got Malwarebytes. But now there is a new issue. I dont know if this is a virus or if its an issue with Malwarebytes but everytime i try to scan my computer, as soon as it hits Scan
  5. Web protection and Malware protection can't be turned on after reboot on Windows 8.1 Pro 64-bit, MalwareBytes When I reboot one of my systems, it boots up with Web protection and Malware protection turned off. When I try to turn them on from settings , in the MalwareBytes app UI, or from the service tray, they won't turn on. I tried to change them by restoring defaults but that seems to make no changes. I have rebooted this system a couple of times. I also tried updating the MalwareBytes app itself but I already have the latest. Also, before I rebooted, these were turned on an
  6. Hi, all. I've got a Win10 Pro computer which refuses to complete a MWB Premium install. I've tried using mb-clean and mb-check but to no avail. Each time I try to install (I've tried various recent versions) I'm asked to reboot but the install never completes. I'm attaching the file uninstall_list.txt that I've seen Devin Collins ask for in an earlier thread, plus a screen pic showing the latest installer I tried to use. Hope someone can help. Thanks! uninstall_list.txt
  7. I am a Malwarebytes Premium customer. I am using AdwCleaner on Windows 10. I run a scan. It identifies several PUP.Optional.Legacy items. I check one of particular concern and hit Clean. It gives me a dialog that says, "All processes will be closed - Please save your current work if any." This is absolutely what I do not want. I have several projects underway, involving hours of work. I cannot shut them down now. Unfortunately, the dialog does not provide a "No" option, nor a "Remind me in 4 hours" option," so I click the X in the upper right corner to kill that dialog. The PUP is not
  8. When trying to install the latest version of mbam, the program will immediately ask me ro perform a reboot on my pc. This be omes a constant loop and I am unable to initiate the installation. I have read other similar topics, and i have tried the mbam cleanup tool which found nothing, as well as manually deleting all mbam files, foldera, and all registey keys containing the keywords of "malwarebytes" and "anti-malware." How do i fix my pc to be able to install. Also, there is no existing mbam service for me to run. Thank you in advance
  9. I installed Malwarebytes trial version yesterday. I ran a scan. In the middle of the night, my Windows 10 PC rebooted. So I disabled nightly scans. I woke up, it had shut down. Not even rebooted yet. This is terrible. I've been a developer for 20 years. That means: a) You can't tell me that this is a random hard drive crash, that just so coincidentally happened less than 24 hours after installing Malwarebytes. b) Let me know if I should just go to slashdot and sitepoint and all the developers on my linkedin list and facebook and tell them my experience with b
  10. Hi I seem to be having a similar problem to others, I had a prompt earlier saying there was a new version so I tried to install it and I now have a loop where it asks me to reboot to complete installation, only problem is it keeps doing it and never installs. It has also deleted Malwarebytes completely. Please Help
  11. Good morning, To say that our Malwarebytes EP experience has been poor is an understatement. We rolled out to the entire enterprise the weekend of the mal-formed update and still have not completely recovered. The tech has been unpleasant "I've already called you twice", and we have not been able to track down a workable exclusion for the hundreds of end users forced to reboot with a registry change that Malwarebytes is cleaning daily. I'm turning to the forums since it appears we have exhausted our support through two phone calls. Basically we are forcing a wallpaper image and not al
  12. Hello, Re: Malwarebytes version: Component package version: 1.0.212 Update package version: 1.0.3024 Windows 7 operating system. After an automatic scan, Malwarebytes is doing a reboot. I get a quick message, then it shuts down all my open apps and restarts my laptop. I use this laptop for work. This can't happen again. How do I stop this automatic reboot? Thanks, JadaYvette
  13. I downloaded the malwarebytes setup, and then i run it. And there's popup window. It says Malwarebytes and below it there's Agree & Install. I clicked on it, and 0.5 sec later(litterally) it asks me to reboot in order to complete the installation. After i reboot my PC, it pop up again and i clicked on the Agree & Install button again. Another 0.5 sec later, it asks me to reboot. So i rebooted it. This repeats 3 times. I tried to redownload the setup file, but it stays the same.
  14. Hello! I just bought a MSI notebook two days ago. Today I must admit, I was trying to download and crack MS Office using the Office Toolkit program. As soon as I opened the toolkit and selected activate, my laptop turned off and then I got the BSOD with a "critical error" message. My notebook rebooted automatically but is running noticeabily slower since the incident a couple of hours ago. I bought the Bit Defender antivirus along with the notebook so I performed a scan but found nothing. Nevertheless, as minutes went by I received 2 notifications of intends of infections by trojans
  15. Have a weird issue with my laptop that has not happened before. I do regular scans and have not had a problem before, but I suspect there is something I'm missing. My computer if left alone for a while 15+ will be very slow when I come back to it. Power settings are set to sleep, but sometimes it does not sleep. Folders either do not load on click or when they do it takes a long time a freezes. I am forced to reboot and the startup time has been very long lately. High disk and CPU usage is common. I have scanned multiple times with different software and they both come back clean. (Malewarebyt
  16. i got the same problem. hope it will be fixed asap
  17. The latest release of MBAM/Win is insisting on a restart before I can install it on my PCs (Win7). What's up with that? Can that be suppressed?
  18. I am trying to download the most recent version of Malwarebytes. Having failed after several attempts I used MB-Clean and followed the instructions to re-install Malwarebytes. Sadly after rebooting in the process I got the attached MB-Clean message and am still unable to "Connect to Service" What is the cure for this? Thank you mb-clean-results.txt
  19. So I had a virus quarantined and so I restarted my windows pc as prompted. However, I am now stuck at a black loading screen that I cannot fix. Please help
  20. I could swear that somewhere in the Settings of the paid version of MB 3.0, either in the "Application" or "Protection" sections is an option to turn off the suggestion to "Reboot Now" (or whatever the verbiage is) after a routine scan but I can't seem to locate it at the moment. As far as I know this is separate and distinct from the "Close Notifications After X Seconds" section under the Application tab. Although I know it's generally good practice to do so, one of my clients finds it annoying and wants to turn it off if possible. Any enlightenment here would be welcome.
  21. Going to try and make this short and simple since you all logged me out before I was able to submit the last ticket I took 20 minutes typing up and getting information for, thank you. I have all 200+ devices rebooting on me, some of them are Servers serving 30,000 people. This is what is below in my Event viewer. I cannot find any setting in policies/settings of the MGMT console of our Endpoint Security product that allows the client to reboot. The process mbae-setup- has initiated the restart of computer DTPFO3 on behalf of user NT AUTHORITY\SYSTEM for the follow
  22. I moved my MalwareBytes AntiMalware to a new Lenovo T430 Laptop. For a while I kept finding every now and then that it had somehow been disabled. Tonight I think I've figured out what was happening and found the solution. I think it was being disabled every time I rebooted. I often just sleep the laptop and let Intel Quick Start kick in after 3 hours so I don't do that many actual reboots and I hadn't noticed it coincided with rebooting. Well, I'm pretty certain it was only after rebooting. I would have to start MBAM from the start menu so that it's icon appeared in the sys
  23. Hi there and Thanks for providing this software. I have the following issue to report: After installing 0.9.14 with Admin rights, I wanted to switch over to a user profile. Unfortunately, that didn't work out in so far, as I was informed by windows, that my "desktop is prepared" (in german though, I don't know the applicable wording in english versions) and prompted to what seemed to be a "guest" account or something of that sort. The good news is though, that after a restart, I was able to access the user again. Anyway, the profile switch (to the Admin-account this time) still failed. A
  24. Hi, Is the second time I get this msgbox Now I am worried, I dont think my computer is infected, but I am not expert here Vista SP2 x32, ESET SS v6, MBAM v2 Premium, HitmanPro, Shadow Defender (latest), Sandboxie Paid (latest), FF (latest), Adobe Flash Player (Latest) Please help!! Thanks Camelia
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