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Found 14 results

  1. Hi! I just use the last version of AdwCleaner 7.0.1.0 and after deleted element and reboot i have nothing in the quarantine section like is suppose to be as i read on tooslib.net "Each deleted element including registry entries and those on reboot are saved in quarantine and can be restored if needed." it's not the case here why? i have windows vista Stéphane
  2. Hello Recently I have had an overarching issue with my computer, and its been annoying me miserably. So here is the story: for a while my computer has been randomly rebooting. Sometimes it will be hot, so for a while i guessed it just did that because of overheating. But sometimes it would just keep rebooting everytime id try to log in, so i have to give it some time. Eventually i got so fed up with this that i got Malwarebytes. But now there is a new issue. I dont know if this is a virus or if its an issue with Malwarebytes but everytime i try to scan my computer, as soon as it hits Scan Memory my computer restarts. I dont know whats going on and i wanted to see if anyone could help me fix this before i take it in to get checked out. Ive hard reset my computer, and the first thing i got was Malwarebytes. After that i did one scan, and that was fine. I downloaded a few things, then when i tried it again it kept doing the restarts. Please help!
  3. Web protection and Malware protection can't be turned on after reboot on Windows 8.1 Pro 64-bit, MalwareBytes 3.4.5.2467. When I reboot one of my systems, it boots up with Web protection and Malware protection turned off. When I try to turn them on from settings , in the MalwareBytes app UI, or from the service tray, they won't turn on. I tried to change them by restoring defaults but that seems to make no changes. I have rebooted this system a couple of times. I also tried updating the MalwareBytes app itself but I already have the latest. Also, before I rebooted, these were turned on and working. What can be done to fix this? Do I need to uninstall/reinstall or is there a shorter/safer way to fix this issue?
  4. Hi, all. I've got a Win10 Pro computer which refuses to complete a MWB Premium install. I've tried using mb-clean and mb-check but to no avail. Each time I try to install (I've tried various recent versions) I'm asked to reboot but the install never completes. I'm attaching the file uninstall_list.txt that I've seen Devin Collins ask for in an earlier thread, plus a screen pic showing the latest installer I tried to use. Hope someone can help. Thanks! uninstall_list.txt
  5. I am a Malwarebytes Premium customer. I am using AdwCleaner 7.0.6.0 on Windows 10. I run a scan. It identifies several PUP.Optional.Legacy items. I check one of particular concern and hit Clean. It gives me a dialog that says, "All processes will be closed - Please save your current work if any." This is absolutely what I do not want. I have several projects underway, involving hours of work. I cannot shut them down now. Unfortunately, the dialog does not provide a "No" option, nor a "Remind me in 4 hours" option," so I click the X in the upper right corner to kill that dialog. The PUP is not important -- I can return to this AdwCleaner thing later. Unfortunately, the dialog will not accept No for an answer. The X in the upper right corner does not function as that X normally does: it does not prevent the task from proceeding. Instead, shutdown proceeds, I lose those hours of work, and everything I was doing is converted into a complete mess -- just as if I had clicked OK. I had forgotten why I never used AdwCleaner. Now I remembered that something like this had happened a year or two earlier. They got me that time, too. We all think that our own perspective is most important. I am humbly reminded that all those hours of work I lost, thank to this bug (or should I say "feature") in AdwCleaner, are trivial in the grand scheme of life and eternity. I can only hope that the AdwCleaner programmer will discover comparable humility, when considering whether his/her creation deserves the priority of canceling out hours' worth of work, when the user expressly indicates otherwise.
  6. When trying to install the latest version of mbam, the program will immediately ask me ro perform a reboot on my pc. This be omes a constant loop and I am unable to initiate the installation. I have read other similar topics, and i have tried the mbam cleanup tool which found nothing, as well as manually deleting all mbam files, foldera, and all registey keys containing the keywords of "malwarebytes" and "anti-malware." How do i fix my pc to be able to install. Also, there is no existing mbam service for me to run. Thank you in advance
  7. I installed Malwarebytes trial version yesterday. I ran a scan. In the middle of the night, my Windows 10 PC rebooted. So I disabled nightly scans. I woke up, it had shut down. Not even rebooted yet. This is terrible. I've been a developer for 20 years. That means: a) You can't tell me that this is a random hard drive crash, that just so coincidentally happened less than 24 hours after installing Malwarebytes. b) Let me know if I should just go to slashdot and sitepoint and all the developers on my linkedin list and facebook and tell them my experience with both the product and your support or lack thereof, and to spread the word. This is not a coincidence.
  8. Hi I seem to be having a similar problem to others, I had a prompt earlier saying there was a new version so I tried to install it and I now have a loop where it asks me to reboot to complete installation, only problem is it keeps doing it and never installs. It has also deleted Malwarebytes completely. Please Help
  9. Good morning, To say that our Malwarebytes EP experience has been poor is an understatement. We rolled out to the entire enterprise the weekend of the mal-formed update and still have not completely recovered. The tech has been unpleasant "I've already called you twice", and we have not been able to track down a workable exclusion for the hundreds of end users forced to reboot with a registry change that Malwarebytes is cleaning daily. I'm turning to the forums since it appears we have exhausted our support through two phone calls. Basically we are forcing a wallpaper image and not allowing users to change it. The error in the console looks like this: PUM.Optional.NoChangingWallpaper Quarantined Detection Data Name: PUM.Optional.NoChangingWallpaper Category: PUM Type: Registry Value Location: HKU\S-1-5-21-2425530655-2670725271-3209618128-9677\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\ACTIVEDESKTOP|NOCHANGINGWALLPAPER Detection ID: 1d93df19-0d56-11e8-aed3-6c0b8469375e Endpoint: Scanned At: 02/09/2018 - 07:51:35 AM Scan ID: Blocked By Real-Time Protection Looking for any thoughts or recommendations to allow us to control the wallpaper in this manner through exclusions so that we don't have hundreds of users being forced to reboot daily. I see this is part of Malwarebyte's design (https://blog.malwarebytes.com/detections/pum-optional-nochangingwallpaper/), but we need to exclude detection of this. Note it's an user key location, so different with each user. Thanks so much for your insight and help!
  10. Hello, Re: Malwarebytes version: 3.2.2.2029 Component package version: 1.0.212 Update package version: 1.0.3024 Windows 7 operating system. After an automatic scan, Malwarebytes is doing a reboot. I get a quick message, then it shuts down all my open apps and restarts my laptop. I use this laptop for work. This can't happen again. How do I stop this automatic reboot? Thanks, JadaYvette
  11. I downloaded the malwarebytes setup, and then i run it. And there's popup window. It says Malwarebytes and below it there's Agree & Install. I clicked on it, and 0.5 sec later(litterally) it asks me to reboot in order to complete the installation. After i reboot my PC, it pop up again and i clicked on the Agree & Install button again. Another 0.5 sec later, it asks me to reboot. So i rebooted it. This repeats 3 times. I tried to redownload the setup file, but it stays the same.
  12. Hello! I just bought a MSI notebook two days ago. Today I must admit, I was trying to download and crack MS Office using the Office Toolkit program. As soon as I opened the toolkit and selected activate, my laptop turned off and then I got the BSOD with a "critical error" message. My notebook rebooted automatically but is running noticeabily slower since the incident a couple of hours ago. I bought the Bit Defender antivirus along with the notebook so I performed a scan but found nothing. Nevertheless, as minutes went by I received 2 notifications of intends of infections by trojans. I have uninstalled the Office exe file I downloaded along with the Toolkit, deleted all the files I could in Temp. I have also noticed that when I enter the security section in the control panel I can read that it says: "Bit Defender firewall is not active" and "Bit Defender antivirus is not active". I pressed "activate" in both of those options but didn't get a response. When I open the Bit Defender it states that my notebook is protected, so that's weird. Please help me fix this issue!!!
  13. Have a weird issue with my laptop that has not happened before. I do regular scans and have not had a problem before, but I suspect there is something I'm missing. My computer if left alone for a while 15+ will be very slow when I come back to it. Power settings are set to sleep, but sometimes it does not sleep. Folders either do not load on click or when they do it takes a long time a freezes. I am forced to reboot and the startup time has been very long lately. High disk and CPU usage is common. I have scanned multiple times with different software and they both come back clean. (Malewarebytes, Windows Defender). This happens mostly when I am connected to internet via WiFi or Ethernet. If left alone with WiFi turned off or on airplane mode it usually does not happen. I have downloaded sketchy software before so that may be the culprit however I have scanned nearly everything. Here's my system HP 15-n210dx CPU: amd-a8-4555M 1.6Ghz RAM: 6gb System: Windows 8.1 64bit
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