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  1. Hi! I can't solve the problem with removing viruses. The AdwCleaner program shows that it has found two viruses, one of which is quarantined. However, I can't find the virus in the Quarantine section in the program, and all the folders are empty in the folder C:\AdwCleaner\Quarantine\v1. During the restart, it shows that no viruses were found, but when you restart Google Chrome and the AdwCleaner program, both viruses appear again. I tried to completely remove Google Chrome and install it again - it didn't help. I tried to disable all extensions in the browser - it didn't help. I think that the virus got caught when I allowed notifications to be shown on one of the sites, because after that, news began to appear in the Windows 10 notifications panel. I removed the notifications in the Google Chrome settings, but AdwCleaner still shows the presence of a virus. I also tried to check the computer using AdwCleaner version 7.4.2. It didn't help either. I attach all the logs. Thank you in advance for your help! Best regards, Dmitry AdwCleaner_Debug.logAdwCleaner[S17].txtAdwCleaner[C17].txt
  2. Hi! I just use the last version of AdwCleaner 7.0.1.0 and after deleted element and reboot i have nothing in the quarantine section like is suppose to be as i read on tooslib.net "Each deleted element including registry entries and those on reboot are saved in quarantine and can be restored if needed." it's not the case here why? i have windows vista Stéphane
  3. Hello all ! Had a couple of pop-unders appear while using Basilisk browser. Downloaded adwcleaner_8.0.8.exe but won't open Ran Malwarebytes but nothing picked up. Ran Defender AV offline scan and it picked up Piriform PUP ccsetup570.exe, rating it as low severity Ran mbar-1.10.3.1001.exe nothing picked up. AdwCleaner still won't open. Have mb-support-1.8.0.848.exe downloaded and ready to go but thought I'd better open a ticket first to make sure I'm doing things right first. Win10 Pro 20H2 19042.685 all updates, along with Intel driver updater, Malwarebytes up to date. thanks in advance for any help! NAN
  4. Hello, We've released AdwCleaner 8.0.9.1 as a patch release. It doesn't contain any new feature or visible change compared to 8.0.9. However, this version is now packed by default with a custom UPX build that fixes a startup issue faced by several users who have been unable to launch AdwCleaner at all. It has been almost a year-long effort to finally pinpoint the root cause of this annoying bug, so we're happy to finally get it out of the doors. The changelog is available below: ## v8.0.9.1 [20/01/2021] ### Changes * Update the UPX build used to pack AdwCleaner in order to fix startup issues faced by several users. As usual, you can download AdwCleaner here: https://malwarebytes.com/adwcleaner
  5. Hello, We're starting 2021 with AdwCleaner 8.0.9 that contains a major new feature and various improvements. Starting from this version, AdwCleaner will no longer force you to reboot every time after cleaning your computer. It will only ask you to reboot if and only if one or more elements require a reboot to be properly quarantined. If this case arises, you will have the choice to wait to reboot immediately or not. We also removed the survey dialog at the end to reduce the number of clicks you have to go through. We might reintroduce it from time to time to hear more from you. We really encourage you to use this forum to share your suggestions, difficulties or questions so that we can work together at improving AdwCleaner. We also added the ability to run a Splashtop remote session even during the cleaning process, and we also improved the translations. The next AdwCleaner release will be 8.1, and should see a major scanning speed-up - stay tuned! As usual, the changelog is available below: ## v8.0.9 [11/01/2021] ### New Features * Only ask for a reboot when needed rather than everytime after cleaning. It is now only required to rebo ot when an element cannot be quarantined without rebooting. ### Changes * Remove the survey dialog to reduce the number of clicks. * Update translations * Update definitions to 2021.11.1 ### Bugfixes * Allow Splashtop remote control to keep running while doing the cleanup. AdwCleaner is available for download: https://malwarebytes.com/adwcleaner
  6. After a scan and clicking "clean and repair", a popup comes up. English version: "All windows will be closed. Please save your current work before continuing." Dutch version: This says "All processes are closed. Please save your current work before continuing". The first part should be "Alle vensters zullen gesloten worden." to be correct. Also note that the GUI apparently isn't ready for translations since button widths aren't adaptive... I used adwcleaner for the first time on a relative's machine that's sadly set to display in dutch, and since I wasn't familiar with this popup, I interpreted it as an informative statement that all my browsers were closed at that moment (as they should be), not that continuing would close all windows. My opinion that software should never be translated because there are always subtle but important mistakes in them grows stronger every time I use translated software...
  7. Today I noticed that my child's computer was infected by delmamora pro and moshemartin pro. It appeared as a random popup on restart and notifications that my subscription to Macafee had expired (Macafee is not installed). So, I ran Malwarebytes Pro and it found nothing. In searching these forums I came across this article which included a few scanners they had tried. There I found reference to AdwareCleaner and being as I had success with it long ago I decided to try it again. After a quick google search I was surprised to find it was purchased by Malwarebytes in 2016 and may one day become integrated into Malwarebytes Pro, see this old thread from Sept 2018. So, my questions are: 1) Do my attached logs look clean? 2) Has there been any update as to when AdwCleaner's detection algorithms will be integrated into Malwarebytes Pro? If it isn't going to happen anytime soon at least make AdwCleaner accessible via the Malwarebytes Pro menu as I am sure I am not the only person who had no idea that to get all the protection Malwarebyes offers I needed to run something other than Pro. thanks for reading... mbst-grab-results.zip
  8. Hello, We are pleased to announce AdwCleaner 8.0.6, which despite its version number is a major milestone that contains a long-awaited feature: the command-line interface. AdwCleaner CLI allows you to programmatically use AdwCleaner without having to interact with the graphical interface. It makes it easy to integrate it with your workflow and environment, even in a GUI-less remote session! The command line interface is consistent with the GUI version, so comes with two modes: Scan: `/scan` Only do a scan, but do not clean. The only difference with the GUI is that Preinstalled Applications will not be listed and thus not selected for being quarantined - see `/preinstalled` below. Clean: `/clean` Scan and automatically clean all detected elements. This will also automatically reboot the computer afterwards to complete the cleaning process. Help: `/?` Display the CLI usage information. In addition, several options are available: `/eula`: Accept the EULA. This is only needed once per machine. `/noreboot`: Do not automatically reboot after the cleaning process. `/preinstalled`: Include Preinstalled Application in the detections and move them automatically to quarantine during cleaning. Use with care. The location of the log files and quarantine are not changed compared with the GUI. They are usually located in C:\AdwCleaner. This path will be customizable in the next release, so you will be able to choose the logfile location. If no command line arguments are present, then the usual GUI will show up. Usage example: * Scan only: AdwCleaner.exe /eula /scan * Scan, then clean and reboot: AdwCleaner.exe /eula /clean * Scan, then clean but do not reboot: AdwCleaner.exe /eula /clean /noreboot * Use the Graphical interface (same executable): AdwCleaner.exe We hope that this version will help you to make your work easier. We will add more features in the next releases (ability to customize the logfile output, to empty the quarantine, etc..) but we want to hear from your usage and experience with AdwCleaner CLI. As usual, the whole changelog is available below: ## v8.0.6 [01/07/2020] ### New Features * Command line interface to scan and clean without the GUI. More details in the release announcement. ### Bugfixes * Fix reintroduction of DLL loading vulnerability reintroduced in 8.0.5. AdwCleaner (both CLI and GUI) can be downloaded from the usual place: https://www.malwarebytes.com/adwcleaner
  9. Hello. {First of all, I must say I have already posted this on ToolLibs forum area. Forgive me for double posting} On a newly formatted Windows 10 I have copied the AppData\Local\Google folder to keep older Chrome's settings. After analysing it with AdwCleaner (8.0.5) it reports five unwanted Chrome extensions. I choose to clean them (quarantine) but after rebooting and rerunning AdwCleaner they are coming back. This is the clean logfile. It says FAILED. But why?. Chrome isn't even installed (I am going to use Firefox). # ------------------------------- # Malwarebytes AdwCleaner 8.0.5.0 # ------------------------------- # Build: 05-25-2020 # Database: 2020-05-19.1 (Local) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 05-29-2020 # Duration: 00:00:02 # OS: Windows 10 Home # Cleaned: 0 # Failed: 5 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** No malicious folders cleaned. ***** [ Files ] ***** No malicious files cleaned. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** No malicious registry entries cleaned. ***** [ Chromium (and derivatives) ] ***** Not Deleted McAfee Security Scan+ - bopakagnckmlgajfccecajhnimjiiedh Not Deleted OnlineMapSearch - fifencjgcochlanolfhaoaalbakbdoof Not Deleted Search Extension by Ask - eocnnoackodjagdbaoddhjbkpjabimed Not Deleted igdhbblpcellaljokkpfhcjlagemhgjl Not Deleted jpmbfleldcgkldadpdinhjjopdfpjfjp ***** [ Chromium URLs ] ***** No malicious Chromium URLs cleaned. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ***** [ Hosts File Entries ] ***** No malicious hosts file entries cleaned. ***** [ Preinstalled Software ] ***** No Preinstalled Software cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* AdwCleaner[S00].txt - [1766 octets] - [29/05/2020 17:51:04] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
  10. Hello! We just released AdwCleaner 8.0.5. This is mostly a maintenance release, focused on modernization for dependencies: ## v8.0.5 [25/05/2020] ### Changes * Update Qt to 5.14.1 * Update OpenSSL to 1.1.1g * Update UPX to 3.96 * Update definitions to 2020.05.13.1 The next release will be focused on actual new (and exciting) features. Stay tuned! As usual, you can download the 8.0.5 from the product page: https://malwarebytes.com/adwcleaner
  11. Hi all, First time with this type of trouble and I've come across this forum via a Google search which I had started reading through this thread here: I will try to do my best here in understanding and communicating with the everyone and your knowledge. Thank you in advance for any help. I'll try and keep this simple and broken down into what I know. To start I am running Windows 10 on a Cyberpower PC that I purchased about 3 months ago. As briefly as I can be I use this PC strictly for iRacing and use only a limited number of applications that run along with it. I use Chrome as a web browser which is pretty much just familiarity and a preference. This whole adventure started when the command prompt opened on me in the middle of a race. I noticed in the task bar following this race that Internet Explorer and Chromium were there. Not thinking too much of it as this was the first time it happened I unpinned them and continued what I was doing. This happened again several hours later and I got to investigating this Chromium deal. I am now familiar with what it is and how it works and I also learned more about Electron and how it operates some of the apps I use such as Discord and Simracingapps. More familiar with how this all comes together I continued with trying to get these apps removed. Im almost positive I had uninstalled Chromium via the command prompt and a hidden folder in This PC>Windows(C:)>Users. I also took a second look at SAntivirus which is my fault for not noticing sooner and I found out all about that.. I followed instructions to remove SAntivirus by rebooting in "Safe Mode with Networking". The following step is to download and install Malwarebytes. As there seems to be no way to connect via WI-FI in this mode (which is currently all I am able to use) I downloaded on my Surface and tried to install but it still needs to download during this time so I could not do so. I went on to the next steps as they were 2 more removal softwares so I figured leaving one out would be just fine. These were HitmanPro and then Adwdefender. Following the instructions to reboot after the Adwdefender scan all I booted to was a black screen. I restarted using the power button on the tower out of frustration at this point with this already being a 4 hour headache. When I powered back on I navigated back to where I was given the options that included "Safe Mode with Networking" and others. Since I was familiar with that one during this process I chose it. Boot to black screen. Reset again and believe I chose the startup troubleshooting after finding it and chose some type of boot recovery. This is where i was starting to see red so I cant remember exactly and I dont want to really do much else on here using that route unless instructed to do so. But that sounds about right. This went through and finished and the pc booted and I am at my desktop and logged in. Now whatever it did to recover gave me a sigh of relief but now I have the apps that I originally started this process to try and remove(Chromium and SAntivirus)back again along with 2 or 3 others that I have decided not to use and had previously uninstalled. All I want is Chromium off of my computer for good. I'm sick of saying the word. I'm sick of looking at it. SAntivirus Realtime Protection Lite off my computer for good. I'm already planning on being more vigilant for these things as the SA snuck in thetr on me. Also using all three of these softwares in the future to help me do thst... if Malwarebytes doesn't hang up on installing that would be great too. Seems I'm at a point here where I can try this all again with some of your help. Thank you for your time, Ryan
  12. I have been hit with an adware that pops up saying, "YOUR MCAFEE ANTIVIRUS HAS EXPIRED!" It covers almost one third of my desktop. I have never had McAfee. I paid $59.99 to get rid of this adware. I ran Malwarebytes Premium over and over and it did not help. Searching on line, I found the Malwarebytes AdwCleaner ("Malwarebytes AdwCleaner employs innovative technology engineered solely to detect and remove these unwanted hitchhikers. It’s the cleaner of choice for home users and technicians.") It did remove this adware -- but it keeps coming back, over and over. Has anyone else encountered this and found a solution? I did see a post someone made four years ago about this, so it appears this one has existed for a while. They received no replies on it, however.
  13. Hi , while running AdwCleaner it detected a PUP.Optional.Legacy registry value that seems related to Internet Explorer toolbar. [HKLM\Software\Microsoft\Internet Explorer\Toolbar|{32099AAC-C132-4136-9E9A-4E364A424E17}]Upon quarantine and restart of computer, AdwCleaner shows that the item is still not fixed. I've tried disabling extensions on IE and running scan again but the PUP remains unfixed. When I reset IE settings and re-scan, a new PUP.Optional.Legacy registry key shows up additionally but I am able to quarantine it successfully leaving behind the PUP.Optional.Legacy registry value that I can't seem to fix. I've tried running scans using Malwarebytes, HitmanPro, Sophos Virus Removal Tool and ESET but this PUP does not show up on any of them.
  14. Hi, I cannot seem to remove PUP.Winlogon.Heuristic from my system, it can only be detected my AdwCleaner, none of the other antiviruses that I have tested could scan it as a threat. I am facing network issues due to it, web pages take minutes to load and are extremely slow, however, other devices on the same network operate smoothly. I have tried to remove PUP.Winlogon.Heuristic but after every restart it comes back. Please help! Thanks in advance.
  15. Hello, We are pleased to release AdwCleaner 8.0.4! This versions is purely focused on maintenance to fix a bug that got reintroduced ( CVE-2020-11507) We updated the test suite to avoid this to happen again. See the full changelog below: ## v8.0.4 [03/04/2020] ### Changes * Update definitions to 2020.04.03.1 ### Bugfixes * Fix reintroduction of DLL loading vulnerability reintroduced in 8.0.3 (CVE-2020-11507) To download AdwCleaner 8.0.4, click here.
  16. Olá, sempre quando ligo meu Computador e faço uma varredura com ADWCleaner ele encontra um PUP: PUP.Optional.22ChromeEXT Como posso estar removendo ? Help !
  17. adwcleaner identifies ixquick.com in Firefox, twice, but is unable to remove it. adwcleaner successfully removed ixquick.com from Chrome. Firefox bookmarks deleted where ixquick.com was in bookmark links. malewarebytes will not throw a hit on ixquick, but adwcleaner will. I've run through the pre-steps in https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ for malewarebytes. I've attached those files (FRST.txt, addition.txt and malwarebytes scan.txt) I've attached logs for Adwcleaner run as well. malwarebytes scan.txt FRST.txt Addition.txt AdwCleaner[S00].txt AdwCleaner[C00].txt
  18. Hello, We are pleased to announce that AdwCleaner 8.0.2 is now released! This release brings exciting new features, as well as important bug fixes. The new capability to put under a spotlight is the reintroduction of the Hosts file scanner in order to detect any malicious redirections. Theses new detections are quarantined and each deleted line can be restored individually later on using the Quarantine. We also took a major stab at refining the translations compared to the previous releases, as some of these were starting to age - we covered the most used languages for this release, but the full-coverage should be done by next release. This version also introduces a 3 months-free MB4 license key for new AdwCleaner users. You may see it at the end of the cleaning process. As usual, the changelog is available below: ## v8.0.2 [30/01/2020] ### New Features * Ability to scan Host files for Malicious Entries. * Enhanced URL scanning for Chrome and Firefox extensions. ### Changes * Integrated new marketing campaign to provide new AdwCleaner users with a 3 month Premium Malwarebytes 4 key. * Update definitions to 2020.01.24.1 ### Bugfixes * Fixed issue in windows restoration point getting listed correctly. * Major translation update. To download AdwCleaner 8.0.2, click here. We expect the next release to happen sometimes around the third week of February. Please share with us your feedback!
  19. Hello, We are pleased to share the new AdwCleaner 8.0.1! In line to the improvements made in AdwCleaner 8, we've been pushing towards improving detection and remediation capabilities, and this time we focused on Mozilla Firefox. We completely rewrote the way we scan and clean Firefox addons, preferences, search engines, start pages, etc.. This allows to reduce the technology debt, to have a more maintainable codebase, and to gain in detection rate and remediation effectiveness. On top of this major change, we fixed a security vulnerability reported by Günter Born. AdwCleaner 7.0 up to 8.0.1 are vulnerable to DLL hijacking. This has now been fixed. We are very grateful for the report, and we encourage everyone to report us any vulnerabilities in AdwCleaner. We will study them and depending on the severity, act accordingly. This is the last release of 2019. We hope to keep our newly found pace in 2020 to improve quality, speed, and detection rate! Detailled changelog: ## v8.0.1 [18/12/2019] ### New Features - Re-Implement Firefox module. It now properly supports detecting and removing extensions, startpage, searchengines, preferences... ### Changes - Hide debug output - Update telemetry internals. - Update definitions to 2019.12.17.1 ### Bugfixes - Fix a DLL Hijacking vulnerability in AdwCleaner 7.0+, reported by Günter Born. To download AdwCleaner 8.0.1, click here. Please share with us your feedback!
  20. I have no known problems but thought I'd scan to be sure. No way I'm going to let AdwCleaner mess with this folder without knowing more. What might this be telling me and does it seem odd? Windows 10 Version 1809 Build 17763.805 Thank you!
  21. I have adblock on and malwarebytes browser guard and all of a sudden I got an ad on youtube. I was confused and tried opening adwcleaner and it didn't open ublock also seemed to loose all of my information and malwarebytes browser guard also logged me out. I closed and reopened firefox and things went back to normal. I also scanned with malwarebytes and it found 0 threats. Help.
  22. I have been using Free versions of Malwarebytes & Malwarebytes Adwcleaner for years. Now I tried to download Adwcleaner from your site to a lenovo ThinkPad X230running Windows 10, but clicking the Download gives only: " 404 Not Found The pageI tried download from was : https://adwcleaner.malwarebytes.com/download/release/adwcleaner_7.3.exe Is Malwarebytes Adwcleaner FREE still possible for home users to download? Rgds, HT
  23. I run a Windows Users Group and would like a simple description between a virus and malware? I also run Malwarebytes Premium so do I need to run AdwCleaner? Thanks, Dan
  24. Yesterday my laptop appeared to have become somewhat sluggish. So, I ran ADWCleaner which found several infections. I attempted to send them to “Quarantine” which was largely successful except for one pesky infection named “Preinstalled Dell Support Assist Agent” which was not sent to “Quarantine.” In an effort to remove get rid of this infection I ran “HitManPro” which appeared to remove the infection but sadly this morning the infection has reappeared. [See Attached Screen Shots.] I also ran Malwarebytes Premium 3.8.3 which did not detect any issue. Can anyone assist me in resolving this nagging issue? Thank you
  25. I did a clean install of Windows after have mail.ru adware , I have cleaned that adware before the clean install So I had think that I will be fine ... But for my suprise I ran the adwcleaner and they show me 6 pup legacy that never had installed on my computer and never had been on my browsers ... I ran malwarebytes too to conpare both and malwarebytes doesn't had detect anything ! So I cleaned the pup's with adwcleaner . Until now seems all good on my conputer , strange is was all good since I've clean install Windows , so I never had a suspecion that adwcleaner were really scan anything . I will left on attachment the log , and please could someone tell if it was dangerous pup files and I can continue using safely my Windows after cleaning it ? I am really worried about my security on my Windows ... Thanks in advance AdwCleaner[S00].txt
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