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Found 13 results

  1. While saving an xlsx file Malwarebytes suddenly reported detecting ransomware and has removed access to excel entirely. It reports ransomware was detected and quarantined. I can no longer use excel. The file quarantined was Excel 2013.Ink What can I do to return functionality of Excel. How can I check if it is a false positive.
  2. Alright, I have many questions, but the main one is in the title: Is it safe to send my MacBook Pro for repair to Apple while having files on quarantine by Malwarebytes? Can I also make a backup just in case while having those files quarantined? My other two questions are whether I should delete the files that are deemed as malware. I would share the names, but I spilled water on my MacBook and I'm waiting around 48 hours so it dries and I can use it again. Lastly, Malwarebytes detected 28 suspicious files, 27 of them were quarantined, but one of them was not. Am I safe? What should I do? Thanks VERY VERY much in advance, I'm currently very nervous about all of this, I've had some sleepless nights. If an update or specifications are needed, please notify me. Thanks again.
  3. Hello, I have got an issue with an infection. I have run Malwarebytes multiple times, every time it prompts me to restart to finish the quarantining process, but every time I click on "restart", my computer freezes, forcing me to force shutdown [see attachment]. I am running Windows 10. This is my first time posting on the forum, so I do not know what other information you will need, but if you need anything else, please let me know. Thank you very much! freeze (1).mp4
  4. For the past few days my laptop has been running a tad slowly. So, I have run ADWCLEANER several times. Each time I get a message that I have two preinstalled elements found. Sadly every time I run "Quarantine" I get a message that says "Preinstalled.DellUpdateForWindows10" and that they have NOT been sent to quarantine. See Attached Images What can I do to resolve this irritating issue? Thank you 000 Log File.txt
  5. This is the executable file for a very basic software interface written by a vape company. I downloaded the software from the official company website and ran it though VS Code before installing. I did not note any malicious code hidden in the software, but presumably due to the very basic and old-fashioned formatting, Malwarebytes immediately quarantined it. The site where I accessed the program is https://voopoo.com. I am not sure what other information you might need, but based on my knowledge I believe the program could be safely whitelisted. I attached a screenshot of the quarantined file.
  6. For several days now when I run ADWCLEANER it detects pre-installed Updates/Windows 10 but no matter how many times I attempt to quarantine them the attempt fails. Attached you will find Screen Shots of images that appear when going through the ADWCLEANER scan and attempt to quarantine the detected item.
  7. When reviewing the results of the scan I click "Quarantine". Then I have a choice of Cancel, Always Ignore, or Ignore Once. Are the items quarantined ? I am unable to determine this from the interface even though in the options or settings the slider says "Always Quarantine". How do I delete the Quarantined items? The interface needs some work to eliminate confusion. Not sure I like this new layout. When I close the scan results the message says the items will stay on my computer. Huh ??? Very confusing.
  8. MalwareBytes is marking PointerFocus as a threat. Does anyone know why? see www.pointerfocus.com. This is a MUST HAVE utility for me to teach others and I'm concerned it's being flagged...
  9. Hi! I just use the last version of AdwCleaner 7.0.1.0 and after deleted element and reboot i have nothing in the quarantine section like is suppose to be as i read on tooslib.net "Each deleted element including registry entries and those on reboot are saved in quarantine and can be restored if needed." it's not the case here why? i have windows vista Stéphane
  10. Hi there, I'm new to this but I can't find an answer to this or anything similar, sorry. I liked and used Trend Micro's Dr Cleaner - it is free, minimal resources and lets you know what it is doing, freeing up memory and disc space on the fly on software removal (something I do a lot as I try random bits of software and find out it doesn't do what you have been led to believe it will do!) but Apple decided that Trends reporting your usage back to Trend violated privacy rules Apple banned it. It now has been removed from the Apple store but I still have a copy but Malwarebytes has found it and keeps putting it in quarantine. My question is is there any way to ask/tell Malwarebytes to ignore this application? Unless you feel it's a much worse threat than I'm aware of and I will abide by the advice of Apple and Malwarebytes.
  11. I've been using Auslogics Speed Boost without any problem. I do NOT use the disk defrag. Why is it quarantined? Thank you, LarryGoodell
  12. Having an option to manually quarantine a file or folder that seems suspicious to the user but hasn't been detected by MalwareBytes feels like it would be an extremely helpful feature for people who regularly work with sensitive data. In addition, it could have other uses too for power users, such as making stubborn folders on deleted user profiles finally go away. If anyone else has thoughts on this suggestion, please share them!
  13. I created an account just to register my discontent, and then I'll be gone from the forum and from Malwarebytes. Windows 7 Pro on a Dell Vostro. Had Malwarebytes installed for the occasional scan because even careful users like me sometimes get the odd spyware because of unscrupulous vendors including unwanted stuff I didn't ask for. It's an OK free tool for that purpose. Not great, not as good as it once was, but easy to find and install, so it is (was) among the tools I use on the infrequent occasion that I run into an infected machine. (I'm the IT manager for my company, which of course leads to being the IT manager for friends and family too ;) I've never had any need or desire for Premium or it's ilk being my real-time nanny. Got a nag pop-up today that there was a new version of Malwarebytes, and I figured I might as well update, because at the time I figured an occasional scan is always a good idea. I was wrong. I kicked off the install, and when it finished it told me about the "Free trial of Malwarebytes Premium". I didn't opt for that, nor did I see any obvious method of opting out, because I most certainly would have. Said to myself "Oh well, no harm. It can run in the background and when it nags me to upgrade I'll just say no and that will be the end of it." I was wrong. This is Problem #1 - I wanted to simply apply the update to plain old Malwarebytes scan tool, but an update wasn't what was installed. It was a "free trial of Malwarebytes Premium", which was NOT expressed anywhere before installation. So, you installed something that I didn't ask for - the classic delivery system for MALWARE! The very next thing I did was open a perfectly legitimate piece of software from a perfectly legitimate vendor. I use it in my business every day, as do a lot of people in my business. The only thing that happened was that I got a pop-up that Malwarebytes had blocked it, and said pop-up promptly disappeared. I thought "OK, false positive, no big deal. I'll merely tell Malwarebytes to make an exception for this executable, and continue on my merry way." I was wrong. This is Problem #2 - With the default settings I didn't want that are applied to the software I didn't ask for, Malwarebytes takes it upon itself to Quarantine (not "block" as the pop-up stated, but Quarantine) an application without giving the user any option to exclude it. Which brings us to Problem #3 - Since I know the difference between "block" and "quarantine", it took much longer than necessary to find out where to make an exception, as at first I didn't look at the "Quarantine" tab in the dashboard - because it said it was "blocked". Clicking on the Notifications only showed me that the action was taken, with no indication whatsoever of what I could do about it. Not explanatory text, no button to undo, no links of any kind, just the option to Export the information. I finally looked at the Quarantine tab and found the entry. Here there was an "Restore" button, so I thought "Aha! Simply click that and I'm back in business!" I was wrong. (Actually, I'm not positive it said "Restore" or if it was some similar term - I've already uninstalled Malwarebytes and I'm certainly not going to install it again to get the reference correct! If someone wants to flame me for getting the label wrong, have at it troll) Anyway, after clicking the button I attempted to open my application, and it was gone from the Start menu! I checked, and the shortcut had also disappeared from my Desktop! WTF? Who do you think you are? It's one thing to block the executable from running, it's quite another to presume to remove it from MY Start menu and desktop. That's unnecessary and intrusive. Of course, I know how to go find the executable, create a shortcut in Start and on the Desktop, change the icon back to my preference, rename it to a more convenient name than the executable, etc... in other words, MANUALLY RESTORE it... kind of what a reasonable person would have expected the "Restore" button to do. OK, so you wasted some of my time with that exercise, but I can't help thinking - what if this happened to my 83 year old mother? How would some casual home user ever regain access to their perfectly legitimate application that was quarantined by Malwarebytes? The default settings in Malwarebytes Premium are a potential disaster for the user, and the most likely consumer of this type of product is the least likely to be able to extricate themselves from the problems it can cause. Look, I'm fine with you looking for a way to cash in on Malwarebytes. It's your property and there's nothing wrong with marketing it. However there IS something wrong with marketing it deceptively, which is exactly what you are doing when an "update" installs a completely different product. That's MALWARE. Maybe you should change the name to "Malware!(...bites!)"
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