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  1. While saving an xlsx file Malwarebytes suddenly reported detecting ransomware and has removed access to excel entirely. It reports ransomware was detected and quarantined. I can no longer use excel. The file quarantined was Excel 2013.Ink What can I do to return functionality of Excel. How can I check if it is a false positive.
  2. Alright, I have many questions, but the main one is in the title: Is it safe to send my MacBook Pro for repair to Apple while having files on quarantine by Malwarebytes? Can I also make a backup just in case while having those files quarantined? My other two questions are whether I should delete the files that are deemed as malware. I would share the names, but I spilled water on my MacBook and I'm waiting around 48 hours so it dries and I can use it again. Lastly, Malwarebytes detected 28 suspicious files, 27 of them were quarantined, but one of them was not. Am I safe? What should I do?
  3. Hello, I have got an issue with an infection. I have run Malwarebytes multiple times, every time it prompts me to restart to finish the quarantining process, but every time I click on "restart", my computer freezes, forcing me to force shutdown [see attachment]. I am running Windows 10. This is my first time posting on the forum, so I do not know what other information you will need, but if you need anything else, please let me know. Thank you very much! freeze (1).mp4
  4. For the past few days my laptop has been running a tad slowly. So, I have run ADWCLEANER several times. Each time I get a message that I have two preinstalled elements found. Sadly every time I run "Quarantine" I get a message that says "Preinstalled.DellUpdateForWindows10" and that they have NOT been sent to quarantine. See Attached Images What can I do to resolve this irritating issue? Thank you 000 Log File.txt
  5. This is the executable file for a very basic software interface written by a vape company. I downloaded the software from the official company website and ran it though VS Code before installing. I did not note any malicious code hidden in the software, but presumably due to the very basic and old-fashioned formatting, Malwarebytes immediately quarantined it. The site where I accessed the program is https://voopoo.com. I am not sure what other information you might need, but based on my knowledge I believe the program could be safely whitelisted. I attached a screenshot of the quarantined file
  6. For several days now when I run ADWCLEANER it detects pre-installed Updates/Windows 10 but no matter how many times I attempt to quarantine them the attempt fails. Attached you will find Screen Shots of images that appear when going through the ADWCLEANER scan and attempt to quarantine the detected item.
  7. When reviewing the results of the scan I click "Quarantine". Then I have a choice of Cancel, Always Ignore, or Ignore Once. Are the items quarantined ? I am unable to determine this from the interface even though in the options or settings the slider says "Always Quarantine". How do I delete the Quarantined items? The interface needs some work to eliminate confusion. Not sure I like this new layout. When I close the scan results the message says the items will stay on my computer. Huh ??? Very confusing.
  8. MalwareBytes is marking PointerFocus as a threat. Does anyone know why? see www.pointerfocus.com. This is a MUST HAVE utility for me to teach others and I'm concerned it's being flagged...
  9. Hi! I just use the last version of AdwCleaner 7.0.1.0 and after deleted element and reboot i have nothing in the quarantine section like is suppose to be as i read on tooslib.net "Each deleted element including registry entries and those on reboot are saved in quarantine and can be restored if needed." it's not the case here why? i have windows vista Stéphane
  10. Hi there, I'm new to this but I can't find an answer to this or anything similar, sorry. I liked and used Trend Micro's Dr Cleaner - it is free, minimal resources and lets you know what it is doing, freeing up memory and disc space on the fly on software removal (something I do a lot as I try random bits of software and find out it doesn't do what you have been led to believe it will do!) but Apple decided that Trends reporting your usage back to Trend violated privacy rules Apple banned it. It now has been removed from the Apple store but I still have a copy but Malwarebytes has fou
  11. I've been using Auslogics Speed Boost without any problem. I do NOT use the disk defrag. Why is it quarantined? Thank you, LarryGoodell
  12. Having an option to manually quarantine a file or folder that seems suspicious to the user but hasn't been detected by MalwareBytes feels like it would be an extremely helpful feature for people who regularly work with sensitive data. In addition, it could have other uses too for power users, such as making stubborn folders on deleted user profiles finally go away. If anyone else has thoughts on this suggestion, please share them!
  13. I created an account just to register my discontent, and then I'll be gone from the forum and from Malwarebytes. Windows 7 Pro on a Dell Vostro. Had Malwarebytes installed for the occasional scan because even careful users like me sometimes get the odd spyware because of unscrupulous vendors including unwanted stuff I didn't ask for. It's an OK free tool for that purpose. Not great, not as good as it once was, but easy to find and install, so it is (was) among the tools I use on the infrequent occasion that I run into an infected machine. (I'm the IT manager for my company, which of
  14. Run a scan and pull a bunch of detections. On the results screen, before taking any actions, I looked at the path stated for multiple items, but they are completely missing from the folder paths. This is WITH show hidden files on and hide protected system files unchecked, with an admin account. Does MWB remove the files from the directory before you decide to quarantine/exclude? And then just restore them if you decide not to quarantine?
  15. Clean version of Malwarebytes installed, first threat scan 150 quarantined and removed second threat scan 50 quarantined and removed third threat scan 30 quarantined and removed fourth threat scan http://prntscr.com/j64ot1 Computer now blue screens :(* moments after restart
  16. Hi, giving user feedback is a new thing for me and hopefully my conclusion is correct that this is an issue best addressed by providing feedback rather than contacting support. Malwarebytes has in the past destabilized my system by removing registry files, so I am wary of quarantining anything unless I'm sure I don't need it. However, I am finding that once selected files have been quarantined, I can't return to the original results to quarantine more files unless I start the whole scan over again, This is obviously inconvenient if I want to tweak things around until I identify the p
  17. I performed a scan on my external HDD. I selected the PUPs (3 of them) to be quarantined. Then when I went to open a folder where all my files were located, I noticed that the folder was empty. I assumed that the files MWB quarantined were necessary for the files to be present to access. So, I went to the quarantine folder, clicked on all three files to be restored and only one of them was restored. The other two seem to be lost somewhere. The image provided is the message I receive when trying to restore the two missing files. I have tried rebooting my computer, but that doesn't work. Any ide
  18. I recently uninstalled Malwarebytes 3, but a few days before that, I did a Threat Scan and it found a threat (called Trojan-something...) so I quarantined it. Then I forgot about it, and uninstalled Malwarebytes 3, and re-installed it. I did another Threat Scan and no threats were detected. So my question is, what happened to that quarantined threat when I uninstalled Malwarebytes? Did it get un-quarantined? Is it now hiding somewhere deep in my computer? Or was it safely removed along with my previous installation of Malwarebytes? Is my computer really clean now?
  19. I hold a lifetime license and am running Malwarebytes version 3.3.1.2183. I have listed under exclusions a top level folder that holds all of my files to another virus scan program. Even though Malwarebytes should be recognizing this excluded folder, its sub-folders and all related files when performing scans it still seems to quarantine various files within this folder. When I try to restore them it gives me an error message telling me that it is unable to restore one or more of the files and that access is denied. I get this message regardless of trying to restore 1 file or doing a resto
  20. Hi, MBAM has failed to quarantine/remove three identified trojan viruses several times today. I checked some sources and saw that it was recommended that I try MBAM Anti-Rootkit Beta to solve this, so I installed and ran it. It located the files and I selected to clean them and restarted my laptop, but if I run Anti-Rootkit or MBAM again it still detects the same files and MBAM still fails to quarantine them. I also tried running the scans and quarantining from Safe Mode, but that did not change the results. Any suggestions? Addition.txt FRST.txt Threat Scan Log.txt
  21. Ihave a registry hack that I have done myself and want to keep [it prevents logoff from appearing on the start menu]. MBAM 3 keeps finding it and I have not been able to find a way to tell MBAM 3 to always ignore it.
  22. When ever I try to Quarantine files it locks up, but I can still use the interface. FRST.txt Addition.txt Malwarebytes Report.txt
  23. Alright, so I just finished my first Malwarebytes scan and including PUP's and PUM's I had about 1250 threats most of which were PUP's. When the scan ended I hit the move to quarantine button and the indicator circle popped up but the number remained 0/1250 for a half hour. How do I get the files to move to quarantine?
  24. Upgraded to newest version of MalwareBytes 3.3.1. Ever since that day, Malwarebytes has detected three potential threats. I would always have the threats quarantined. But the next morning the software detected the same three threats. I assumed I was surfing at a site that had malware. But one day, immediately after quarantining the detected threats, I ran a Malwarebytes Scan. It detected the same three threats even though I had just quarantined them and I had not been surfing. Either the threats are not real or Malwarebytes is not quarantining them. Just ran scan. It detected PUP.Optiona
  25. For the last week or so, every time I run a malwarebytes scan (scheduled and additional), the following 6 potential threats are found: PUP.Optional.Searching.ShrtCln, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [16384], [454819],1.0.3268 PUP.Optional.Searching.ShrtCln, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [16384], [454819],1.0.3268 PUP.Optional.Searching.ShrtCln, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [16384], [454819],1.0.3268 PUP.Optional.S
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