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Found 25 results

  1. For the past few days my laptop has been running a tad slowly. So, I have run ADWCLEANER several times. Each time I get a message that I have two preinstalled elements found. Sadly every time I run "Quarantine" I get a message that says "Preinstalled.DellUpdateForWindows10" and that they have NOT been sent to quarantine. See Attached Images What can I do to resolve this irritating issue? Thank you 000 Log File.txt
  2. MalwareBytes is marking PointerFocus as a threat. Does anyone know why? see www.pointerfocus.com. This is a MUST HAVE utility for me to teach others and I'm concerned it's being flagged...
  3. Hi! I just use the last version of AdwCleaner 7.0.1.0 and after deleted element and reboot i have nothing in the quarantine section like is suppose to be as i read on tooslib.net "Each deleted element including registry entries and those on reboot are saved in quarantine and can be restored if needed." it's not the case here why? i have windows vista Stéphane
  4. Hi there, I'm new to this but I can't find an answer to this or anything similar, sorry. I liked and used Trend Micro's Dr Cleaner - it is free, minimal resources and lets you know what it is doing, freeing up memory and disc space on the fly on software removal (something I do a lot as I try random bits of software and find out it doesn't do what you have been led to believe it will do!) but Apple decided that Trends reporting your usage back to Trend violated privacy rules Apple banned it. It now has been removed from the Apple store but I still have a copy but Malwarebytes has found it and keeps putting it in quarantine. My question is is there any way to ask/tell Malwarebytes to ignore this application? Unless you feel it's a much worse threat than I'm aware of and I will abide by the advice of Apple and Malwarebytes.
  5. I've been using Auslogics Speed Boost without any problem. I do NOT use the disk defrag. Why is it quarantined? Thank you, LarryGoodell
  6. Having an option to manually quarantine a file or folder that seems suspicious to the user but hasn't been detected by MalwareBytes feels like it would be an extremely helpful feature for people who regularly work with sensitive data. In addition, it could have other uses too for power users, such as making stubborn folders on deleted user profiles finally go away. If anyone else has thoughts on this suggestion, please share them!
  7. I created an account just to register my discontent, and then I'll be gone from the forum and from Malwarebytes. Windows 7 Pro on a Dell Vostro. Had Malwarebytes installed for the occasional scan because even careful users like me sometimes get the odd spyware because of unscrupulous vendors including unwanted stuff I didn't ask for. It's an OK free tool for that purpose. Not great, not as good as it once was, but easy to find and install, so it is (was) among the tools I use on the infrequent occasion that I run into an infected machine. (I'm the IT manager for my company, which of course leads to being the IT manager for friends and family too ;) I've never had any need or desire for Premium or it's ilk being my real-time nanny. Got a nag pop-up today that there was a new version of Malwarebytes, and I figured I might as well update, because at the time I figured an occasional scan is always a good idea. I was wrong. I kicked off the install, and when it finished it told me about the "Free trial of Malwarebytes Premium". I didn't opt for that, nor did I see any obvious method of opting out, because I most certainly would have. Said to myself "Oh well, no harm. It can run in the background and when it nags me to upgrade I'll just say no and that will be the end of it." I was wrong. This is Problem #1 - I wanted to simply apply the update to plain old Malwarebytes scan tool, but an update wasn't what was installed. It was a "free trial of Malwarebytes Premium", which was NOT expressed anywhere before installation. So, you installed something that I didn't ask for - the classic delivery system for MALWARE! The very next thing I did was open a perfectly legitimate piece of software from a perfectly legitimate vendor. I use it in my business every day, as do a lot of people in my business. The only thing that happened was that I got a pop-up that Malwarebytes had blocked it, and said pop-up promptly disappeared. I thought "OK, false positive, no big deal. I'll merely tell Malwarebytes to make an exception for this executable, and continue on my merry way." I was wrong. This is Problem #2 - With the default settings I didn't want that are applied to the software I didn't ask for, Malwarebytes takes it upon itself to Quarantine (not "block" as the pop-up stated, but Quarantine) an application without giving the user any option to exclude it. Which brings us to Problem #3 - Since I know the difference between "block" and "quarantine", it took much longer than necessary to find out where to make an exception, as at first I didn't look at the "Quarantine" tab in the dashboard - because it said it was "blocked". Clicking on the Notifications only showed me that the action was taken, with no indication whatsoever of what I could do about it. Not explanatory text, no button to undo, no links of any kind, just the option to Export the information. I finally looked at the Quarantine tab and found the entry. Here there was an "Restore" button, so I thought "Aha! Simply click that and I'm back in business!" I was wrong. (Actually, I'm not positive it said "Restore" or if it was some similar term - I've already uninstalled Malwarebytes and I'm certainly not going to install it again to get the reference correct! If someone wants to flame me for getting the label wrong, have at it troll) Anyway, after clicking the button I attempted to open my application, and it was gone from the Start menu! I checked, and the shortcut had also disappeared from my Desktop! WTF? Who do you think you are? It's one thing to block the executable from running, it's quite another to presume to remove it from MY Start menu and desktop. That's unnecessary and intrusive. Of course, I know how to go find the executable, create a shortcut in Start and on the Desktop, change the icon back to my preference, rename it to a more convenient name than the executable, etc... in other words, MANUALLY RESTORE it... kind of what a reasonable person would have expected the "Restore" button to do. OK, so you wasted some of my time with that exercise, but I can't help thinking - what if this happened to my 83 year old mother? How would some casual home user ever regain access to their perfectly legitimate application that was quarantined by Malwarebytes? The default settings in Malwarebytes Premium are a potential disaster for the user, and the most likely consumer of this type of product is the least likely to be able to extricate themselves from the problems it can cause. Look, I'm fine with you looking for a way to cash in on Malwarebytes. It's your property and there's nothing wrong with marketing it. However there IS something wrong with marketing it deceptively, which is exactly what you are doing when an "update" installs a completely different product. That's MALWARE. Maybe you should change the name to "Malware!(...bites!)"
  8. Run a scan and pull a bunch of detections. On the results screen, before taking any actions, I looked at the path stated for multiple items, but they are completely missing from the folder paths. This is WITH show hidden files on and hide protected system files unchecked, with an admin account. Does MWB remove the files from the directory before you decide to quarantine/exclude? And then just restore them if you decide not to quarantine?
  9. Clean version of Malwarebytes installed, first threat scan 150 quarantined and removed second threat scan 50 quarantined and removed third threat scan 30 quarantined and removed fourth threat scan http://prntscr.com/j64ot1 Computer now blue screens :(* moments after restart
  10. Hi, giving user feedback is a new thing for me and hopefully my conclusion is correct that this is an issue best addressed by providing feedback rather than contacting support. Malwarebytes has in the past destabilized my system by removing registry files, so I am wary of quarantining anything unless I'm sure I don't need it. However, I am finding that once selected files have been quarantined, I can't return to the original results to quarantine more files unless I start the whole scan over again, This is obviously inconvenient if I want to tweak things around until I identify the problem files.
  11. I performed a scan on my external HDD. I selected the PUPs (3 of them) to be quarantined. Then when I went to open a folder where all my files were located, I noticed that the folder was empty. I assumed that the files MWB quarantined were necessary for the files to be present to access. So, I went to the quarantine folder, clicked on all three files to be restored and only one of them was restored. The other two seem to be lost somewhere. The image provided is the message I receive when trying to restore the two missing files. I have tried rebooting my computer, but that doesn't work. Any idea of how to fix and get my files back?
  12. I recently uninstalled Malwarebytes 3, but a few days before that, I did a Threat Scan and it found a threat (called Trojan-something...) so I quarantined it. Then I forgot about it, and uninstalled Malwarebytes 3, and re-installed it. I did another Threat Scan and no threats were detected. So my question is, what happened to that quarantined threat when I uninstalled Malwarebytes? Did it get un-quarantined? Is it now hiding somewhere deep in my computer? Or was it safely removed along with my previous installation of Malwarebytes? Is my computer really clean now?
  13. I hold a lifetime license and am running Malwarebytes version 3.3.1.2183. I have listed under exclusions a top level folder that holds all of my files to another virus scan program. Even though Malwarebytes should be recognizing this excluded folder, its sub-folders and all related files when performing scans it still seems to quarantine various files within this folder. When I try to restore them it gives me an error message telling me that it is unable to restore one or more of the files and that access is denied. I get this message regardless of trying to restore 1 file or doing a restore of all quarantined files. Can anyone provide me with a reason for this and a workaround that will restore these files and get Malwarebytes to recognize the folder I have listed within the exclusions field?
  14. Hi, MBAM has failed to quarantine/remove three identified trojan viruses several times today. I checked some sources and saw that it was recommended that I try MBAM Anti-Rootkit Beta to solve this, so I installed and ran it. It located the files and I selected to clean them and restarted my laptop, but if I run Anti-Rootkit or MBAM again it still detects the same files and MBAM still fails to quarantine them. I also tried running the scans and quarantining from Safe Mode, but that did not change the results. Any suggestions? Addition.txt FRST.txt Threat Scan Log.txt
  15. Ihave a registry hack that I have done myself and want to keep [it prevents logoff from appearing on the start menu]. MBAM 3 keeps finding it and I have not been able to find a way to tell MBAM 3 to always ignore it.
  16. When ever I try to Quarantine files it locks up, but I can still use the interface. FRST.txt Addition.txt Malwarebytes Report.txt
  17. Alright, so I just finished my first Malwarebytes scan and including PUP's and PUM's I had about 1250 threats most of which were PUP's. When the scan ended I hit the move to quarantine button and the indicator circle popped up but the number remained 0/1250 for a half hour. How do I get the files to move to quarantine?
  18. Upgraded to newest version of MalwareBytes 3.3.1. Ever since that day, Malwarebytes has detected three potential threats. I would always have the threats quarantined. But the next morning the software detected the same three threats. I assumed I was surfing at a site that had malware. But one day, immediately after quarantining the detected threats, I ran a Malwarebytes Scan. It detected the same three threats even though I had just quarantined them and I had not been surfing. Either the threats are not real or Malwarebytes is not quarantining them. Just ran scan. It detected PUP.Optional.SweetIM PUP.Optional.SweetIM PUP.Optional.SweetPacks It detected these files in Google Chrome but if I quarantine them and run the scan again, they will be detected again.
  19. For the last week or so, every time I run a malwarebytes scan (scheduled and additional), the following 6 potential threats are found: PUP.Optional.Searching.ShrtCln, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [16384], [454819],1.0.3268 PUP.Optional.Searching.ShrtCln, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [16384], [454819],1.0.3268 PUP.Optional.Searching.ShrtCln, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [16384], [454819],1.0.3268 PUP.Optional.SearchModule, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [675], [458372],1.0.3268 PUP.Optional.Searching.ShrtCln, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [16384], [454819],1.0.3268 PUP.Optional.Searching.ShrtCln, C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [16384], [454819],1.0.3268 Every time these show up, I quarantine and restart - and the next time I scan, the exact same 6 files are there. I don't even use Chrome on that computer (it's installed, but I never use it for anything). Any help would be appreciated!
  20. It's November 2017 and I just started having the problem Grenpara had in February. I cannot keep real time web protection ON. I follow the FAQ instructions: turn off enable self protection and restart. I'm good till the next morning; then process repeats. Today MB turned off ransomware protection. I have been waiting for 3 days for a reply from customer service. I tried to live chat but they only help with installation. Why am I paying for MB when it keeps turning itself off and I cannot get help from the company?
  21. Hi, I am very new to this. I am so happy I found your site. It detected over 2000 threats. 2 were identified as malware (Please see image) and all the others were PUP files (?). When malwarebytes prompted me to quarantine, I noticed the 2 identified as malware were not on the list. I proceeded with the process anyway and in the final report I did not see those 2 items. Does this mean it was never removed? How would I remove it if they weren't? Thank you, J
  22. A file has been quarantined that needs to be restored. When I attempt to restore it I get the error messag: "Unable to restore on or more quarantined items: Access Denied" I have administrator rights so I am not sure why I cannot do this. My computer is on a network and the item quarantined was taken from the server.
  23. Hi, I've recently updated to Malwarebytes 3.2.2, and noticed the Quarantine section is empty, I only had one threat, has it been deleted after update. I'd appreciate any advice.
  24. After doing a scan with Malwarebytes on 9/20/17 it detected a rootkit and said I needed to restart in order to quarantine it. My computer then froze when restarting it and now my audio drivers don't work, says that my audio devices aren't installed and that it can't be loaded in the device manager. It's listed as High Definition Audio Controller in the Device manager. Updating it does nothing, says that it's already installed. I've also reinstalled the audio software. Please help. Log File.txt
  25. I recently purchased Thor Antivirus, a Malware and Adware Scan & Remove app, highly ranked in the Apple App Store. When I attempt to install it, however, Malwarebytes quarantines it so that it does not show up in my Applications folder. How can I over-ride this? Is there a way to have Malwarebytes make an exception? On the surface, it seems you are unfairly targeting your competition! I am a premium user of Malwarebytes and want to also use Thor Antivirus to make sure I am protected. Reviews in Apple's App Store say that Thor Antivirus catches things that Malwarebytes misses!
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