TwinHeadedEagle

Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing. Recommended reading: MUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the Internet MUST READ - general maintenance: What to do if your Computer is running slowly? Recommended additional software: TFC - to clean unneeded temporary files. Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware. Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities. McShield - to prevent infections spread by removable media. CryptoPrevent - to secure yourself from very severe CryptoLocker infection. Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. • The following will implement some post-cleanup procedures: => Please download DelFix by Xplode to your Desktop. Run the tool and check the following boxes below; Remove disinfection tools Create registry backup Purge System Restore Click Run button and wait a few seconds for the programme completes his work. At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt) The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix Tool deletes old system restore points and create a fresh system restore point after cleaning. Stay safe, TwinHeadedEagle

Very good, then we're done here Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing. Recommended reading: MUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the InternetMUST READ - general maintenance: What to do if your Computer is running slowly? Recommended additional software: TFC - to clean unneeded temporary files.Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.McShield - to prevent infections spread by removable media.CryptoPrevent - to secure yourself from very severe CryptoLocker infection.Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. • The following will implement some post-cleanup procedures: => Please download DelFix by Xplode to your Desktop. Run the tool and check the following boxes below; Remove disinfection tools Create registry backup Purge System Restore Click Run button and wait a few seconds for the programme completes his work.At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt) The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFixTool deletes old system restore points and create a fresh system restore point after cleaning. Stay safe,TwinHeadedEagle

Scan with ComboFix This is a very powerful tool that should be used only if advised by Malware Analyst.Do not run ComboFix on your own! Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.Temporary disable your AntiVirus and AntiSpyware protection - instructions here. Right-click on icon and select Run as Administrator to start the tool.Accept the disclaimer and agree if prompted to install Recovery Console.Do not take any actions while ComboFix goes through your System - it may cause it to stall!This scan may take some time!When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt). Include that log in your next reply. If you'll encounter any issues with internet connection after running ComboFix, please visit this link. If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

Okay, now run FRST again, check Addition.txt, press Scan and attach both reports.

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing. Recommended reading: MUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the Internet MUST READ - general maintenance: What to do if your Computer is running slowly? Recommended additional software: TFC - to clean unneeded temporary files. Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware. Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities. McShield - to prevent infections spread by removable media. CryptoPrevent - to secure yourself from very severe CryptoLocker infection. Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. • The following will implement some post-cleanup procedures: => Please download DelFix by Xplode to your Desktop. Run the tool and check the following boxes below; Remove disinfection tools Create registry backup Purge System Restore Click Run button and wait a few seconds for the programme completes his work. At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt) The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix Tool deletes old system restore points and create a fresh system restore point after cleaning. Stay safe, TwinHeadedEagle

Sorry, I attached wrong fixlist. Repeat the same process again. fixlist.txt

1. Just disable them, and do not use until we finish here. 2. Sorry, please go here --> http://www.malwarebytes.org/mwb-download/

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Scan with Malwarebytes' Anti-Malware Please download Malwarebytes Anti-Malware and save it to your desktop. Install the progam and select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply.

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt >> Boot into Recovery Environment Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens .... Press the Fix button once and wait.FRST will process fixlist.txtWhen finished, it will produce a log fixlog.txt on your USB flashdrive.>> Exit out of Recovery Environment and post me the log please. Try to boot Windows normally... fixlist.txt

You can try to reset Chrome --> https://support.google.com/chrome/answer/3296214?hl=en If it doesn't help, reinstall it. Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing. Recommended reading: MUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the InternetMUST READ - general maintenance: What to do if your Computer is running slowly? Recommended additional software: TFC - to clean unneeded temporary files.Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.McShield - to prevent infections spread by removable media.CryptoPrevent - to secure yourself from very severe CryptoLocker infection.Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. • The following will implement some post-cleanup procedures: => Please download DelFix by Xplode to your Desktop. Run the tool and check the following boxes below; Remove disinfection tools Create registry backup Purge System Restore Click Run button and wait a few seconds for the programme completes his work.At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt) The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFixTool deletes old system restore points and create a fresh system restore point after cleaning. Stay safe,TwinHeadedEagle

PC seems clean, how is the situation now?

We have dealt with only a bunch of Adware, nothing too serious. It is perfectly safe to use this computer for future financial transactions. Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing. Recommended reading: MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the InternetMUST READ - general maintenance: What to do if your Computer is running slowly? Recommended additional software: TFC - to clean unneeded temporary files.Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.McShield - to prevent infections spread by removable media.CryptoPrevent - to secure yourself from very severe CryptoLocker infection.Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. • The following will implement some post-cleanup procedures: => Please download DelFix by Xplode to your Desktop. Run the tool and check the following boxes below; Remove disinfection tools Create registry backup Purge System Restore Click Run button and wait a few seconds for the programme completes his work.At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt) The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFixTool deletes old system restore points and create a fresh system restore point after cleaning. Stay safe,TwinHeadedEagle

Yes, it could be some false detection, because we checked with two Rootkit scanners and there is no threat. If everything is ok now, we can finish?

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Uninstall outdated Malwarebytes' Anti-Malware Please download MBAM-clean and save it to your desktop. Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.It will ask you to reboot the machine - please do so.After that follow my next instructions to download & install the newset MBAM version. Scan with Malwarebytes' Anti-Malware Please download Malwarebytes Anti-Malware and save it to your desktop. Install the progam and select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply.

Okay, proceed with FRST.

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. WARNING!!! ComboFix is complex and very powerfull tool, that is able to destroy your system completely if run in wrong hands. It is not intended for everyday use. It should be run only when asked and under guidance by trained malware removal expert. Don't run ComboFix on your own!!! I would like to see ComboFix report. First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled): - Adobe Reader X MUI - Java 7 Update 45 Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/ and here http://get.adobe.com/uk/reader/ Make sure to uncheck optional offers. Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please post it to your reply. Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your desktop. Right-click on icon and select Run as Administrator to start the tool.Follow the prompts and click Scan.When finished, please click Clean.Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.Please include the contents of that file in your reply. fixlist.txt

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Windows XP end of support warning! As 8th of April 2014 has passed, this Operating System is not longer supported by the Microsoft. Any patches, updates or security releases are ceased for this System. Windows XP end of supportThis is just an information for you if not aware. My recommendation would be to start thinking about replacing it with some newer edition, like Windows Vista, Windows 7 or Windows 8. Your PC is heavily outdated, we can check it for infection and remove if it exist, but there is a big chance you'll get infected in future. Tell me what is your decision?

WARNING: I noticed you have more than one antivirus installed. Never install more than one Antivirus! Rather than giving you extra protection, it will decrease the reliability of it seriously! The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time. Also because more than one Antivirus installed are not compatible with each other, it can cause system performance problems and a serious system slowdown. Please uninstall either Avira or Microsoft. First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):- Adobe Reader X- Java 6 Update 29- Java 7 Update Latest versions of Adobe Reader available here --> http://get.adobe.com/uk/reader/Make sure to uncheck optional offers. We need one last FRST fix. Tell me how is the situation now? Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool.(XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt. Please post it to your reply.fixlist.txt

Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning: If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. I would like first to see malwarebytes report. Also, please use attach a file option, it makes my work easier. Thanks Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware. First of all, select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply.

I see you did not disable BitTorrent. Please remove BitTorrent Sync until you are helped here. This fix won't reveal your personal data, you can copy its report straight here: Scan with ZOEK Temporary disable your AntiVirus and AntiSpyware protection - instructions here. Right-click on icon and select Run as Administrator to start the tool.Wait patiently until the main console will appear, it may take a minute or two.In the main box please paste in the following script: createsrpoint;e9f32388;sc:\progra~2\gssupp~1;fs[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows];r"AppInit_DLLs"="";rC:\\PROGRA~2\\SearchProtect;fs[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions];r"{jid1-vS7biDmom8YxhA@jetpack}"=-;rijalclppekfhojnoplppccfiepmbkmdj;chrmnhoblifnapcpejkecafbomehbbmalhk;chremptyalltemp;autoclean;Make sure that Scan All Users option is checked.Push Run Script and wait patiently. The scan may take a couple of minutes.When the scan completes, a zoek-results logfile should open in notepad.If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)Post its content into your next reply. Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware. First of all, select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply.

Report isn't complete, you will have to run FRST tool again.

Your PC is clean, no active malware. Tell me how is the situation now? About your problem with Zone Alarm, you will have to open your topic here --> https://forums.malwarebytes.org/index.php?/forum/41-malwarebytes-anti-malware-help/

Okay, two final scans: Scan with Malwarebytes' Anti-Malware Please re-run Malwarebytes' Anti-Malware. First of all, select update.Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.Click the Scan tab, choose Threat Scan is checked and click Scan Now.If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.Upon completion of the scan (or after the reboot), click the History tab.Click Application Logs and double-click the newest Scan Log.At the bottom click Export and choose Text file.Save the file to your desktop and include its content in your next reply. When you finish this, re-run FRST, check Addition.txt, press Scan and attach both reports.

It is nice to see MBAM does its job well Please run FRST one more time, check Addition.txt, press Scan and attach fresh reports. Tell me also how is PC now after MBAM scan.