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Found 13 results

  1. I see a lot of posts about Malwarebytes 3 causing Windows 7 to become unresponsive. I want to join those reporting this problem on Windows 10 as well. In recent months, I noticed my laptop feeling sluggish, occasionally becoming unresponsive for > 10 seconds. I blamed Windows and soldiered on. In December 2018, Chrome suddenly became unusable with every control and website freezing for 20 seconds or more before finally responding. I went through recommended troubleshooting steps all the way up to complete reset/reinstall. Nothing helped. Edge and Firefox were usually responsive, but not entirely free of this issue. Checked system performance/resources, network speed, etc. No obvious issues found. Then, I tried turning off Malwarebytes Real Time Protection. Not only Chrome, but all apps and Windows 10 itself immediately become snappy and responsive again. After more testing, I discovered Malware protection is the problem layer. I can leave all other Real-Time protection layers on and have excellent response time as long as Malware protection remains off. Until recent months, I had all Real-Time protection layers on since version 3 was released with little or no significant sluggishness. Freezing was evident in multiple apps. I noticed it first in apps such as Chrome, Firefox and Clatter because I use them a lot. Chrome was by far the worst, with all websites and app controls being consistently unresponsive for long periods. Surprisingly, even though it's frequently used and my default browser, Edge was least impacted by this issue (after being the problem child in previous years). Information below is probably included in the logs, but I'm adding it here so others can easily see/compare to their own configurations: This PC is not running any other malware solutions other than Windows Defender and Malwarebytes. Malwarebytes Premium version: 3.6.1.2711; component package: 1.0.508; update package: 1.0.8698 Windows 10 1809 (build 17763.195) Device: HP Spectre x360 i7, 16GB RAM, storage: 476 GB SSD (286 GB free) Chrome version 71.0.3578.98 (64-bit) mbst-grab-results.zip
  2. Hi there! Throughout the past few months, I've had problems running my Win7 Professional 64-bit PC rig properly. The problem showed as intermittent freezing of the whole operating system every now and then, let's say once in an hour or so, for around 5-15 min at a time. Meaning; I can't click on anything from the task bar, the mouse cursor turns into the spinning circle (as in; waiting, waiting ...); everything that I click on or type is stored in some kind of a buffer that then gets "released" after the clog re-opens. I am running ESET Internet Security 2018 (the latest version; 12.0.27.0) as well as Malwarebytes Anti-Malware Premium (the latest version as well; 3.6.1.2711) I have gone thru the problem on ESET's forums as well; https://forum.eset.com/topic/15962-eset-internet-security-updates-hang-up-as-well-as-sites-like-windows-update/?_fromLogin=1 Sorting out different possibilities within the last few months and I've indeed realized that it's ESET Internet Security 2018 and Malwarebytes Anti-Malware Pro/Premium conflicting with each other. Turning off Malwarebytes actually solved the problem altogether. However, I went thru Malwarebytes' website to see all the listed components of MBAM that should be added to i.e. ESET's exclusion list, and that did NOT solve the problem. Now as I'm running Malwarebytes again, the freeze-up problem has also returned as usual. Disabling MBAM = no problems, no freeze-ups. The two software used to work just fine together before this summer. I've tried googling up the ESET+MBAM combo and potential pitfalls and tried to check that I've got them all in order. These problems didn't start until the autumn of this year, however. Before that, I had been running ESET+MBAM side by side without any problems. So, since I already have the exclusion list done, is there any certain modules in ESET that should NOT be enabled while MBAM is also running? I can't reply to the original thread on ESET's forums [see link above in this post] since the thread has been closed (and I did not receive any messages of anyone actually replying to me), and now I'm wondering what should I do next. The thing is that ESET and MBAM both detect i.e. realtime web threats differently. Throughout the past few years, both of the programs have caught up with potential threats in time, sometimes it's been MBAM, sometimes it's been ESET that has caught the lurking culprit. So, I really wouldn't want to start disabling real-time protection features too heavily. All help is kindly appreciated. Thank you.
  3. Hello, I've been using malwarebytes for years, and never had an issue. Today I was running a custom (full) scan, and while watching a youtube video, my computer froze, and i couldn't do anything. Figured it was nothing, so I rebooted, started the scan again, and it did the same thing. One thing I noticed was whenever it got to scanning a file in appdata/local/spotify, it would freeze. After it doing that 3-4 times, and always freezing on Spotify files, it finally let me complete the scan. Nothing was found, I also ran Malwarebytes Anti-Rootkit beta, MSE, and hitman pro, those all came back clean too. Just a few moments ago, after I thought the freezing issue was fixed, I ran another scan to check, and it started freezing again while scanning Spotify files. All the times it has froze, it stops scanning and sticks to one file, which is always a Spotify file, and then a few seconds later my computer completely freezes and i have to reboot. Anyone know what is going on? If this is not the right spot to post this, can you please move it to the right page. Edit: I just tested this to make sure it wasn't just a massive coincidence that it always stopped and froze on Spotify. I ran a test on ONLY the spotify folder in appdata, and it froze again. I don't get why this is happening
  4. I'll be very glad if someone can help me. My computer freezes but I can move the mouse and also takes very long time to respond after clicking something. It also makes buzzing noise when I move the mouse and increases when scanning with antivirus. It started after changing my hard drive and installing a new windows at a computer repair shop. Although I hadn't used it for a long time after getting it back from the computer shop. P.S.- I doubt that they had provided me with a old HDD. Please let me know if any information is required.
  5. A bunch of weird things is happening: Restarting at random points Also, now I noticed a way to get passed it, by clicking on the icon on macos but now it is not working. Mail seems weird with notifications fading I am on version macos 10.12.6
  6. real-time web protection not starting. continual pop-ups advising this. system eventually runs out of memory and crashes. Uninstalled and re-installed malwarebytes. tried manually stopping and starting mbytes. Addition.txt FRST.txt mb-check-results.zip
  7. A website I have used regularly for 10 years has had a makeover, and I can no longer access it. The log-in is a pop-up and my computer freezes. It belongs to a well-known publishing company and a sister website has had a similar makeover; I can access that site but only using Opera. Edge, Safari, Chrome, and Firefox will not let me log-on. i have tried on 3 different devices, one an android, and on a brand new computer that had never ever logged onto the internet before I tried to access that website. All devices run different security suites, and the 2 Windows computers are absolutely up-to-date running Windows 10. For months, the response I get is the standard clear your cache etc, done long ago and repeated regularly, and didn't apply to the brand new Windows computer. Chrome is the only browser to suggest that the security certificate has problems, all other browsers, including Opera, freeze. The message I get from Chrome is: "Your connection is not private" or "NET::ERR_CERT_AUTHORITY_INVALID" or "ERR_CERT_COMMON_NAME_INVALID" or "NET::ERR_CERT_WEAK_SIGNATURE_ALGORITHM" or "SSL certificate error" I'm not sure their customer relations person is even reading my responses! I have phoned them, pricey from Australia to the US, and emailed many times asking to be put in contact with an IT tech who knows what they are talking about, no luck! I would not normally worry, and simply write the company website off, but it holds 220 downloads of mine, and I need to check I have a back-up copy of each one. My problems started with the update to Win10 Creator's Edition that co-incided with a major Malwarebytes update and a major Firefox update, back in May. I am guessing that the problem is something in Win10 Creator's Edition doesn't like the log-in procedure and somehow it upsets a Microsoft security setting, but I am having the same problems using Android now. Any ideas?
  8. No new downloads but Mindspark returns after every scan ( 40 - 650 in 24 hours!). Webroot, windows defender and Malwarebytes Premium all installed and appear to be working. No matter what is found and quarantined the PC still crawls, freezes and hangs. I am at my wit's end. Ran every scan including ADWcleaner (every day for 3 days) and Mindspark is still always returning. Please tell me if you can see anything in the attached files. I have no idea what more I can do as the end user. I also have no idea where or how Mindspark got in the first time but it absolutely is not leaving and it is the only suspect I could see. Addition.txt FRST.txt Scan Log 10 20 17.txt scan log 10 21 17.txt
  9. Have a weird issue with my laptop that has not happened before. I do regular scans and have not had a problem before, but I suspect there is something I'm missing. My computer if left alone for a while 15+ will be very slow when I come back to it. Power settings are set to sleep, but sometimes it does not sleep. Folders either do not load on click or when they do it takes a long time a freezes. I am forced to reboot and the startup time has been very long lately. High disk and CPU usage is common. I have scanned multiple times with different software and they both come back clean. (Malewarebytes, Windows Defender). This happens mostly when I am connected to internet via WiFi or Ethernet. If left alone with WiFi turned off or on airplane mode it usually does not happen. I have downloaded sketchy software before so that may be the culprit however I have scanned nearly everything. Here's my system HP 15-n210dx CPU: amd-a8-4555M 1.6Ghz RAM: 6gb System: Windows 8.1 64bit
  10. Lately my PC has been acting suspiciously; performing simple tasks such opening an image very slowly and freezing my games minutes after opening them. Although they would eventually unfreeze, it makes playing games almost impossible. Additionally, sometimes, when I attempt to shutdown my PC, an unnamed program or a program named 'G' will prevent my PC from shutting down, although when I reenter my PC no such my program is running in the task manager. My PC specs are listed below. CPU: Intel i5 4460 GPU: Radeon R9 270 Motherboard: Gigabyte B85M-D3H PSU: Corsair 500M RAM: 8gb hyper x fury ddr3
  11. Hi. Since the new 3.x version i've been experiencing this issue. It does not happen everytime but it does most of the time, whenever i need to reboot or shutdown my computer, with windows 10, i see the screen with the rolling balls saying shuting down or rebooting and then it just freezes and stays like that forever. I need to reset or keep the power button pressed. I assume this is because malwarebytes, i already tried to unninstall it multiple times and when i do that, those freezes no longer happen. I really like malwarebytes but i cant have my computer crashing like this everytime. I'll place my mbamservice log. The last time i had to shutdown the computer was in the 6AM events in the log. I even did it twice, and in one of them i closed the program before shutting down my computer, it still happened. MBAMSERVICE.LOG
  12. About 2 months ago we started having problems with our Windows 7 machines getting stuck on shutting down during a shutdown or reboot process. We've narrowed the problem down to Malwarebytes Anti-Ransomware. If we uninstall and reinstall it the problem goes away but it seems whenever we get windows updates it breaks it again. Anyone else see this problem and have a more permanent fix? We are running Anti-Ransomware for business 0.9.17.689
  13. Hi, Recently my laptop has been freezing very badly and I have to press the power button to turn it off and on again. It stays on for 5/10 minutes and then it turns off. It freezes while starting up, backing up files, copying files, etc. I would like somebody to help me. Thank You, Hassan Wael
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